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Added 9 hours ago
SD
Director of Estimation and Preconstruction
SAWW Developments
Vancouver, BC
- Full-time
Added 10 hours ago
Director, Corporate Services and Finance
Elections Manitoba
Winnipeg, MB
Added 12 hours ago
Talent Acquisition Specialist II
Wawanesa Insurance
Toronto, ON · Winnipeg, MB · North York - Toronto, ON (Hybr, ON
Attend external recruitment events (e.g. campus fairs, career fairs, and networking events) and participate as a company representative.
Added 14 hours ago
NS
Extension Agent, 4-H Youth Development (Assistant, Associate or Full Agent)
NC State Extension Forestry
ON · Durham, ON
- Full-time
Added 18 hours ago
M
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Manulife
Toronto, ON · Waterloo, ON · Vancouver, BC
- Full-time
Added 19 hours ago
CO
Clerk B - Enforcement Services
City of Winnipeg
Winnipeg, MB
- Full-time
The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity…
Added 19 hours ago
CO
Residential Plan Examiner 1/2
City of Winnipeg
Winnipeg, MB
- Full-time
The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity…
Added 19 hours ago
Assistant Hotel Manager
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Banff, AB
Maintain professional conduct on/off-duty and when knowingly acting as a company representative.
Added 20 hours ago
M
Manager, Member Education
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Added 22 hours ago
H
Nurse A - Registered Nurse General Duty Nurse
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- Part-time
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 22 hours ago
EM
Outside Sales Representative
Enviro-Tech Mechanical Services Ltd.
Vancouver, BC
- Full-time
We're looking for a driven, relationship-focused Outside Sales Representative to grow our customer base, uncover new opportunities, and build lasting partnerships across the HVAC/R industry.
Added 22 hours ago
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Heavy Duty Technician - Fort McMurray Rotation
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Toronto, ON
- Full-time
Added 1 day ago
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Senior Branch Manager
Manulife
Toronto, ON
- Full-time
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Added 1 day ago
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Operator Bus
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- Full-time
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Added 1 day ago
AC
Customer Service Representative
Aston Carter
Calgary, AB
- $21 CAD / hour
- Contract
Job Description: We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. This role involves managing customer interactions, coordinating logistics,…
Added 1 day ago
H
Technical Specialist
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Help Desk Analyst, IT Support Specialist, Service Desk Agent, or Technical Support Representative.
Added 1 day ago
LC
Asset Protection Representative
Loblaw Companies Limited
Toronto, ON
- Full-time
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Added 1 day ago
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Asset Protection Representative
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- Full-time
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Added 1 day ago
GO
Director, Corporate Services and Finance
Government of Manitoba
Winnipeg, MB
- Full-time
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- Full-time
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Added 1 day ago
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- Full-time
Added 1 day ago
B
Administration Assistant, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Must meet the Investment Representative licensing with CIRO and certification requirements for the branch / jurisdiction where the mandate is being fulfilled within 12 months of start date.
Added 1 day ago
M
Billingual Customer Service Professional
Manulife
Kitchener, ON · Waterloo, ON · Montreal, QC
- Full-time
Added 1 day ago
Mechanical Technician / Millwright
Tenaris
Sault Ste. Marie, ON
If you are interested in this position and your experience and knowledge match our requirements, please apply, or contact your local HR representative for more information.

O'Dell HVAC Group

IT Specialist

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Why Work for O'Dell HVAC Group?

At O’Dell HVAC Group, we are committed to a people-first workplace. We offer:

Competitive Salary & Profit Sharing – We recognize and reward contributions to our success.
Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.
Professional Development – We support continuous learning and career growth for all roles.
Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.
Summer Fridays! – Wrap up early on summer afternoons!

We are seeking an IT Specialist to join our team. Reporting to the Senior Vice President, Operations and Performance, you will play a key role in supporting and maintaining the organization's technology infrastructure while providing reliable, high-quality technical support to employees across the business. This hands-on role combines day-to-day IT operations with system administration, troubleshooting, and technology implementation to ensure secure, efficient, and reliable business systems. The IT Specialist will collaborate closely with cross-functional teams to support hardware, software, business applications, and IT projects while identifying opportunities to improve processes, enhance the user experience, and maintain technology that supports the organization's operational goals.

What You'll Be Doing

Provide Tier 1 and Tier 2 IT support across all office locations, including Microsoft 365, end-user devices, and core business systems.
Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment.
Support employee onboarding, offboarding, and role changes by provisioning user accounts, managing system access, and preparing equipment.
Administer user accounts, permissions, and security settings across business applications and network resources.
Monitor, maintain, and troubleshoot hardware, software, network, and system performance to ensure reliable operations.
Support internal business systems through basic troubleshooting, testing, user assistance, and system maintenance.
Assist with infrastructure and technology projects, including hardware deployments, office expansions, vendor coordination, and system implementations.
Create and maintain IT documentation, knowledge base articles, and user guides to support efficient operations and self-service.
Identify opportunities to improve IT processes through standardization, automation, and emerging technologies where appropriate.
Ensure IT systems, equipment, and processes comply with company security standards and best practices.
Maintain accurate IT asset inventories, software licensing records, and equipment lifecycle documentation.
Collaborate with internal teams and external vendors to resolve technical issues in a timely manner.
Stay current with new technologies and recommend improvements that enhance business operations and the end-user experience.
Travel to other company office locations across Canada as required to provide on-site IT support and assist with technology-related initiatives.
Other responsibilities as assigned

What You Bring

Post-secondary education in computer science or related program.
A minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role.
Bilingualism in French and English is considered an asset, as this role will support teams across all regions of Canada.
Experience supporting Microsoft 365 and end-user technologies.
Familiarity with business systems (e.g., CRM/ERP platforms) considered an asset.
Hands-on experience with automation tools and/or AI solutions (e.g.,Copilot, or similar platforms is not a requirement but nice to have).
Ability to communicate and collaborate effectively with both technical and non-technical users.
Experience working with ticketing systems or prioritizing services relating to system and network administration
Excellent problem solving/troubleshooting skills, and the ability to pivot and adapt quickly
Strong attention to detail

At O'Dell HVAC Group, we may use AI-powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams.

Accessibility Commitment

At O’Dell HVAC Group, we’re all about building a workplace where everyone can thrive. We’re committed to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).

If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone. For any accommodation requests or questions, reach out to Human Resources. 

This job posting is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

Provide Tier 1 and Tier 2 technical support across company offices, maintaining and troubleshooting Microsoft 365, devices, business applications, networks, and other IT systems. Support user access and equipment changes, IT projects, documentation, asset and licensing records, security practices, and process improvements, including travel to other Canadian locations as needed.

Requirements

Requires post-secondary education in computer science or a related program and 1–2 years of experience in IT helpdesk or technical support. Candidates should have experience supporting Microsoft 365 and end-user technologies, strong troubleshooting and communication skills, and familiarity with ticketing systems; business systems, French-English bilingualism, and automation or AI tools are assets.

Skills

Microsoft 365 Support
Tier 1 and Tier 2 Technical Support
Hardware Installation and Troubleshooting
Software Troubleshooting
User Account Administration
Access and Permissions Management
System Administration
Network Troubleshooting
Employee Onboarding and Offboarding
IT Asset Management
IT Documentation
Ticketing Systems
Automation
Problem Solving
Vendor Coordination
Communication and Collaboration

Benefits

Profit Sharing
Comprehensive Benefits
Health Spending Account
RRSP Plan
Professional Development
Paid Holiday Shutdown
Summer Fridays

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Tier 1 Support
Tier 2 Support
Helpdesk
Technical Support
Computer Science
End-User Devices
Desktops
Laptops
Mobile Devices
Printers
User Accounts
Permissions
Security Settings
Network Resources
System Administration
Business Applications
CRM
ERP
Ticketing Systems
IT Asset Inventory
Software Licensing
Hardware Deployment
System Implementations
Knowledge Base
Automation
Artificial Intelligence
Copilot
Vendor Coordination
Troubleshooting

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