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Added 4 mins ago
SL
Financial Center Administrator
Sun Life
Victoria, BC
- Full-time
The focus ranges from supporting providing client service, reporting payments and administrative accountabilities. The FC administrator maintains strong relationships with several business…
Added 4 mins ago
JC
Sales Colleague
JYSK Canada
Hamilton, ON
- Part-time
High level of energy with strong customer service skills
Added 4 mins ago
1
Senior Product Manager (Residential)
1-800-GOT-JUNK?
Toronto, ON · Vancouver, BC
- Full-time
As part of the Product Management team, you will shape the vision and build the next generation of web applications for our residential customers - defining the future of our residential…
Added 4 mins ago
1
Senior Product Manager (Ops Portal)
1-800-GOT-JUNK?
Toronto, ON · Vancouver, BC
- Full-time
As part of the Product Management team, you will shape the vision and build the next generation of mobile and web applications for our field operations customers - defining the future of…
Added 4 mins ago
MW
Bilingual (French) Customer Experience Specialist (Hybrid)
Manion, Wilkins & Associates Ltd.
Vaughan, ON · ON · Toronto, ON
- Full-time
Tech-savvy, with comfort using a variety of customer service software and systems
Added 4 mins ago
FR
Sales Coordinator
Fraserway RV
Kelowna, BC
- Full-time
…smoothly. You'll support our Sales Consultants and collaborate with Service, Marketing, Inventory, and manufacturers to help deliver an exceptional customer…
Added 4 mins ago
SC
Universal Financial Associate -Beiseker
Servus Credit Union
Beiseker, AB
- Part-time
We are looking for a part-time Universal Financial Associate in our Beiseker branch!
Added 4 mins ago
SG
Customer Service Representative
Smiths Group
Montreal, QC
- Full-time
Experience: 3 to 5 years of customer service-related experience in a manufacturing setting
Added 4 mins ago
SD
Cashier, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Maintain excellent customer service and checkout area
Added 4 mins ago
SD
Cashier, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Innisfil, ON
- Part-time
Maintain excellent customer service and checkout area
Added 4 mins ago
SD
Front Store Supervisor, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Markham, ON
- Part-time
Managing the customer service functions, including cash, cashiers and merchandising.
Added 4 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Vancouver, BC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 mins ago
SD
Pharmacy Student, Hourly Part Time Evening
Shoppers Drug Mart
Toronto, ON
- Part-time
…Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy! We’re looking to provide practical experience for…
Added 4 mins ago
SD
Analyst, Promotion Optimization
Shoppers Drug Mart
Toronto, ON
- Full-time
…innovation and data-driven decision making, we help shape more customer-centric promotional programs and improve business…
Added 4 mins ago
SD
Cashier, Hourly Part Time Day
Shoppers Drug Mart
Kitchener, ON
- Part-time
Maintain excellent customer service and checkout area
Added 4 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Niagara Falls, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Kitchener, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 mins ago
SD
Regulated Pharmacy Technician, Hourly Part Time Evening
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 mins ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Innisfil, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 4 mins ago
SD
Front Store Supervisor, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Full-time
Managing the customer service functions, including cash, cashiers and merchandising.
Added 4 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Barrie, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 mins ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Drummondville, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 mins ago
A
Cafeteria Attendant
AccorHotel
Lake Louise, AB
- Full-time
Ability to maintain high service levels under pressure
Added 4 mins ago
A
Rundle Bar - Server
AccorHotel
Banff, AB
- Full-time
Be a part of our team as a Server, where you'll help create unforgettable dining experiences at our timeless Rundle Bar. Our dynamic approach to service ensures each guest receives…
Added 4 mins ago
A
Front Office Night Manager
AccorHotel
Whistler, BC
- Full-time
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your…

O'Dell HVAC Group

IT Specialist

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Our culture is shaped by our values:  Operationally Nimble, Driven to Win, Everyone Cares, Let's Be Curious, and Leverage Collaboration. These values guide how we work together, solve problems, support our customers, and grow as a team.

About The Role

We are seeking an IT Specialist to join our team. Reporting to the Manager, Enterprise IT & Systems you will play a key role in supporting and maintaining the organization's technology infrastructure while providing reliable, high-quality technical support to employees across the business. This hands-on role combines day-to-day IT operations with system administration, troubleshooting, and technology implementation to ensure secure, efficient, and reliable business systems. The IT Specialist will collaborate closely with cross-functional teams to support hardware, software, business applications, and IT projects while identifying opportunities to improve processes, enhance the user experience, and maintain technology that supports the organization's operational goals.

Salary Range: $55,000-$65,000 annually, plus a comprehensive benefits and total rewards package.

What You'll Be Doing

Provide Tier 1 and Tier 2 IT support across all office locations, including Microsoft 365, end-user devices, and core business systems.
Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment.
Support employee onboarding, offboarding, and role changes by provisioning user accounts, managing system access, and preparing equipment.
Administer user accounts, permissions, and security settings across business applications and network resources.
Monitor, maintain, and troubleshoot hardware, software, network, and system performance to ensure reliable operations.
Support internal business systems through basic troubleshooting, testing, user assistance, and system maintenance.
Assist with infrastructure and technology projects, including hardware deployments, office expansions, vendor coordination, and system implementations.
Create and maintain IT documentation, knowledge base articles, and user guides to support efficient operations and self-service.
Identify opportunities to improve IT processes through standardization, automation, and emerging technologies where appropriate.
Ensure IT systems, equipment, and processes comply with company security standards and best practices.
Maintain accurate IT asset inventories, software licensing records, and equipment lifecycle documentation.
Collaborate with internal teams and external vendors to resolve technical issues in a timely manner.
Stay current with new technologies and recommend improvements that enhance business operations and the end-user experience.
Travel to other company office locations across Canada, primarily Quebec, as required to provide on-site IT support and assist with technology-related initiatives.
Other responsibilities as assigned

What You Bring

Post-secondary education in computer science or related program.
Fluency in both French and English is required, as this role will support all regions in Canada.
A minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role.
Experience supporting Microsoft 365 and end-user technologies.
Familiarity with business systems (e.g., CRM/ERP platforms) considered an asset.
Hands-on experience with automation tools and/or AI solutions (e.g.,Copilot, or similar platforms is not a requirement but nice to have).
Ability to communicate and collaborate effectively with both technical and non-technical users.
Experience working with ticketing systems or prioritizing services relating to system and network administration
Excellent problem solving/troubleshooting skills, and the ability to pivot and adapt quickly
Strong attention to detail
Ability to travel between O'Dell offices in Ontario and Quebec - access to a personal vehicle and ability to travel is required for this position.

Why Work for O'Dell HVAC Group?

At O'Dell HVAC Group, we believe great work starts with a great employee experience. We’re committed to creating an environment where our people can grow, contribute, and enjoy being part of the team.

Competitive Compensation & Profit Sharing – Your contributions matter, and we believe in sharing in our success.
Comprehensive Benefits – Employer-paid health and dental coverage to support you and your family.
Health & Wellness Spending – Additional flexibility to support your individual health and wellness needs.
RRSP Program – A plan that grows with you! We’re here to help you plan and invest in your financial future through increasing employer contributions and long-service rewards.
Learning & Career Development – Opportunities to build your skills, expand your knowledge, and grow your career, supported by our tuition reimbursement program.
Paid Holiday Shutdown – Extra time to recharge and enjoy the holiday season.
Summer Fridays! – Start your summer weekends a little earlier.
A Collaborative, People-First Culture – Work alongside people who share knowledge, solve problems together, and genuinely care about the success of their teammates.

Use of AI in Our Recruitment Process

We may use AI-powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams.

Accessibility Commitment

At O’Dell HVAC Group, we’re all about building a workplace where everyone can thrive. We’re committed to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).

If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone. For any accommodation requests or questions, reach out to Human Resources. 

This job posting is for an existing vacancy.

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More about this job

Responsibilities

Provide Tier 1 and Tier 2 technical support across company locations, maintain devices, accounts, business applications, and IT infrastructure, and help ensure systems are secure and reliable. Support onboarding and technology projects, maintain IT documentation and asset records, coordinate with vendors, and identify opportunities to improve IT processes and the user experience.

Requirements

Requires post-secondary education in computer science or a related program, fluency in French and English, and one to two years of IT helpdesk or technical support experience. Candidates should have experience supporting Microsoft 365 and end-user technologies, strong troubleshooting and communication skills, and the ability to travel between offices in Ontario and Quebec using a personal vehicle.

Skills

Tier 1 and Tier 2 IT Support
Microsoft 365
Hardware and Software Troubleshooting
System Administration
User Account and Access Management
Network Troubleshooting
End-User Device Support
Business Application Support
IT Asset Management
IT Documentation
Automation
Cybersecurity and Compliance
Ticketing Systems
Problem Solving
French and English Communication
Vendor Coordination

Benefits

Profit Sharing
Employer-Paid Health and Dental Coverage
Health and Wellness Spending
RRSP Program
Learning and Career Development
Tuition Reimbursement
Paid Holiday Shutdown
Summer Fridays

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
IT Helpdesk
Tier 1 Support
Tier 2 Support
Microsoft 365
End-User Devices
Desktops
Laptops
Mobile Devices
Printers
System Administration
Network Resources
User Accounts
Permissions Management
Security Settings
CRM
ERP
Ticketing Systems
Automation
Artificial Intelligence
Copilot
IT Asset Inventory
Software Licensing
Hardware Deployment
System Implementation
Vendor Coordination
Knowledge Base
Cybersecurity
Technical Support
HVAC

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