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O'Dell HVAC Group

IT Specialist

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Our culture is shaped by our values:  Operationally Nimble, Driven to Win, Everyone Cares, Let's Be Curious, and Leverage Collaboration. These values guide how we work together, solve problems, support our customers, and grow as a team.

About The Role

We are seeking an IT Specialist to join our team. Reporting to the Manager, Enterprise IT & Systems you will play a key role in supporting and maintaining the organization's technology infrastructure while providing reliable, high-quality technical support to employees across the business. This hands-on role combines day-to-day IT operations with system administration, troubleshooting, and technology implementation to ensure secure, efficient, and reliable business systems. The IT Specialist will collaborate closely with cross-functional teams to support hardware, software, business applications, and IT projects while identifying opportunities to improve processes, enhance the user experience, and maintain technology that supports the organization's operational goals.

Salary Range: $55,000-$65,000 annually, plus a comprehensive benefits and total rewards package.

What You'll Be Doing

Provide Tier 1 and Tier 2 IT support across all office locations, including Microsoft 365, end-user devices, and core business systems.
Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment.
Support employee onboarding, offboarding, and role changes by provisioning user accounts, managing system access, and preparing equipment.
Administer user accounts, permissions, and security settings across business applications and network resources.
Monitor, maintain, and troubleshoot hardware, software, network, and system performance to ensure reliable operations.
Support internal business systems through basic troubleshooting, testing, user assistance, and system maintenance.
Assist with infrastructure and technology projects, including hardware deployments, office expansions, vendor coordination, and system implementations.
Create and maintain IT documentation, knowledge base articles, and user guides to support efficient operations and self-service.
Identify opportunities to improve IT processes through standardization, automation, and emerging technologies where appropriate.
Ensure IT systems, equipment, and processes comply with company security standards and best practices.
Maintain accurate IT asset inventories, software licensing records, and equipment lifecycle documentation.
Collaborate with internal teams and external vendors to resolve technical issues in a timely manner.
Stay current with new technologies and recommend improvements that enhance business operations and the end-user experience.
Travel to other company office locations across Canada, primarily Quebec, as required to provide on-site IT support and assist with technology-related initiatives.
Other responsibilities as assigned

What You Bring

Post-secondary education in computer science or related program.
Fluency in both French and English is required, as this role will support all regions in Canada.
A minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role.
Experience supporting Microsoft 365 and end-user technologies.
Familiarity with business systems (e.g., CRM/ERP platforms) considered an asset.
Hands-on experience with automation tools and/or AI solutions (e.g.,Copilot, or similar platforms is not a requirement but nice to have).
Ability to communicate and collaborate effectively with both technical and non-technical users.
Experience working with ticketing systems or prioritizing services relating to system and network administration
Excellent problem solving/troubleshooting skills, and the ability to pivot and adapt quickly
Strong attention to detail
Ability to travel between O'Dell offices in Ontario and Quebec - access to a personal vehicle and ability to travel is required for this position.

Why Work for O'Dell HVAC Group?

At O'Dell HVAC Group, we believe great work starts with a great employee experience. We’re committed to creating an environment where our people can grow, contribute, and enjoy being part of the team.

Competitive Compensation & Profit Sharing – Your contributions matter, and we believe in sharing in our success.
Comprehensive Benefits – Employer-paid health and dental coverage to support you and your family.
Health & Wellness Spending – Additional flexibility to support your individual health and wellness needs.
RRSP Program – A plan that grows with you! We’re here to help you plan and invest in your financial future through increasing employer contributions and long-service rewards.
Learning & Career Development – Opportunities to build your skills, expand your knowledge, and grow your career, supported by our tuition reimbursement program.
Paid Holiday Shutdown – Extra time to recharge and enjoy the holiday season.
Summer Fridays! – Start your summer weekends a little earlier.
A Collaborative, People-First Culture – Work alongside people who share knowledge, solve problems together, and genuinely care about the success of their teammates.

Use of AI in Our Recruitment Process

We may use AI-powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams.

Accessibility Commitment

At O’Dell HVAC Group, we’re all about building a workplace where everyone can thrive. We’re committed to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).

If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone. For any accommodation requests or questions, reach out to Human Resources. 

This job posting is for an existing vacancy.

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More about this job

Responsibilities

Provide Tier 1 and Tier 2 technical support across company locations, maintain devices, accounts, business applications, and IT infrastructure, and help ensure systems are secure and reliable. Support onboarding and technology projects, maintain IT documentation and asset records, coordinate with vendors, and identify opportunities to improve IT processes and the user experience.

Requirements

Requires post-secondary education in computer science or a related program, fluency in French and English, and one to two years of IT helpdesk or technical support experience. Candidates should have experience supporting Microsoft 365 and end-user technologies, strong troubleshooting and communication skills, and the ability to travel between offices in Ontario and Quebec using a personal vehicle.

Skills

Tier 1 and Tier 2 IT Support
Microsoft 365
Hardware and Software Troubleshooting
System Administration
User Account and Access Management
Network Troubleshooting
End-User Device Support
Business Application Support
IT Asset Management
IT Documentation
Automation
Cybersecurity and Compliance
Ticketing Systems
Problem Solving
French and English Communication
Vendor Coordination

Benefits

Profit Sharing
Employer-Paid Health and Dental Coverage
Health and Wellness Spending
RRSP Program
Learning and Career Development
Tuition Reimbursement
Paid Holiday Shutdown
Summer Fridays

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
IT Helpdesk
Tier 1 Support
Tier 2 Support
Microsoft 365
End-User Devices
Desktops
Laptops
Mobile Devices
Printers
System Administration
Network Resources
User Accounts
Permissions Management
Security Settings
CRM
ERP
Ticketing Systems
Automation
Artificial Intelligence
Copilot
IT Asset Inventory
Software Licensing
Hardware Deployment
System Implementation
Vendor Coordination
Knowledge Base
Cybersecurity
Technical Support
HVAC

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