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Added 52 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 1 hour ago
KG
Building Operator – Commercial (Toronto)
Kipling Group
Toronto, ON
- Full-time
The senior management team at Kipling provides strategic investment advice to private equity and institutional owners of office, retail, industrial, and multi-family residential real…
Added 1 hour ago
Technical Publications Manager
Tigercat | MacDonald Steel
Brantford, ON
Use data, performance metrics, and stakeholder feedback to drive continuous improvement initiatives and provide recommendations and updates to senior leadership.
Added 2 hours ago
V
Senior Software Engineer (Rust)
Varonis
Vancouver, BC
- Full-time
Senior Software Engineer – Secure AI Platform (Vancouver, On-Site)
Added 4 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Prince George, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · Calgary, AB
- Full-time
…combines Salesforce development, data modeling, integration, automation, and applied AI to deliver intelligent workflows, applications, and enterprise capabilities using technologies such…
Added 4 hours ago
CC
Senior Manager, Salesforce Platform Architecture & Development
Canadian Cancer Society
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Prince George, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB
- Full-time
Job Title: Senior Manager, Salesforce Platform Architecture & Development
Added 4 hours ago
KM
Senior Tax Associate
KF Matheson Investment Holdings
Mississauga, ON
- Full-time
Reporting to the Senior Manager, Tax, the Senior Tax Associate will be an integral part of the Finance team and will be responsible for supporting tax compliance, reporting, planning…
Added 5 hours ago
Field Service Technician - New Westminster
Intertape Polymer Group (IPG)
Vancouver, BC · New Westminster, BC
…including system features, electrical and mechanical components, automation interfaces, and operational capabilities. Clearly communicate product value and service recommendations to…
Added 5 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Translate complex data into clear, actionable recommendations for senior leadership
Added 5 hours ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 6 hours ago
P
Technology Strategy & Transformation, Senior Associate
PwC
Toronto, ON
- Full-time
As a Technology Strategy & Transformation, Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. We are seeking candidates…
Added 6 hours ago
ES
Senior Product Manager | Applied AI
EPAM Systems
Canada
- Full-time
…products and applies AI across the whole product lifecycle. As a Senior Product Manager | Applied AI, you will own the vision, strategy, roadmap and delivery of one or more products - at…
Added 6 hours ago
TM
Senior Manager, Tax
Trekor Metals Limited
Vancouver, BC · Corporate Office, Vancouver, BC
- Full-time
Reporting to the Director of Finance and Treasury, the Senior Tax Manager is a senior finance professional responsible for leading the organization's tax function and supporting broader…
Added 7 hours ago
KI
Cloud Engineer 2, Site Reliability Engineering
Kinaxis Inc.
Ottawa, ON
- Full-time
The team builds and operates the tooling and automation needed to support production at scale. This includes infrastructure-as-code, deployment pipelines, and platform-level automation…
Added 7 hours ago
RB
Senior MuleSoft Integration Developer
Royal Bank of Canada
Toronto, ON
- Full-time
We are seeking a Senior MuleSoft Integration Developer to design, develop, and maintain API-based integrations between Salesforce and enterprise systems. You will play a key role in…
Added 7 hours ago
DE
PROJECT MANAGER
Design Electronics
Niagara Falls, ON
- Full-time
Provide regular project status updates and reports to senior management.
Added 7 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Solutions Designer with extensive experience in Oracle Siebel CRM, Adobe Experience Manager (AEM), business and functional design documentation, application flows,…
Added 7 hours ago
SM
RQ11648 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, requirements gathering, requirements management, business process modelling, stakeholder engagement,…
Added 7 hours ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Power Platform, Azure, and Dataverse, along with proven Technical Lead…
Added 7 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with strong expertise in enterprise-level software testing, manual and automated testing, test strategy development, test…
Added 8 hours ago
A
Management Consulting Senior Analyst (CPA Candidate)
Accenture
Ottawa, ON · Toronto, ON
- Full-time
…forefront of that change. You look for opportunities to use AI, automation, and digital tools to build better processes, create new ways of working, and solve problems differently. You are…
Added 10 hours ago
L
Principal AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
Drive engineering productivity and AI adoption across multiple teams through platform enhancements, reusable AI capabilities, automation, and reduction of systemic technical barriers.
Added 11 hours ago
NC
Senior software developer
NashTech Canada Inc.
Toronto, ON
- From $130,000 CAD / year
- Full-time
- Hybrid
Added 11 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Translate complex data into clear, actionable recommendations for senior leadership
Added 11 hours ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…

O’Dell HVAC Group

IT Specialist

Waterloo, ON, N2V 1A2, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Why Work for O'Dell HVAC Group?

At O’Dell HVAC Group, we are committed to a people-first workplace. We offer:

Competitive Salary & Profit Sharing – We recognize and reward contributions to our success.

Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.

Professional Development – We support continuous learning and career growth for all roles.

Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.

Summer Fridays! – Wrap up early on summer afternoons!

We are seeking an IT Specialist to join our team. Reporting to the Senior Vice President, Operations and Performance, you will play a key role in supporting and maintaining the organization's technology infrastructure while providing reliable, high-quality technical support to employees across the business. This hands-on role combines day-to-day IT operations with system administration, troubleshooting, and technology implementation to ensure secure, efficient, and reliable business systems. The IT Specialist will collaborate closely with cross-functional teams to support hardware, software, business applications, and IT projects while identifying opportunities to improve processes, enhance the user experience, and maintain technology that supports the organization's operational goals.

What You'll Be Doing

Provide Tier 1 and Tier 2 IT support across all office locations, including Microsoft 365, end-user devices, and core business systems.
Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment.
Support employee onboarding, offboarding, and role changes by provisioning user accounts, managing system access, and preparing equipment.
Administer user accounts, permissions, and security settings across business applications and network resources.
Monitor, maintain, and troubleshoot hardware, software, network, and system performance to ensure reliable operations.
Support internal business systems through basic troubleshooting, testing, user assistance, and system maintenance.
Assist with infrastructure and technology projects, including hardware deployments, office expansions, vendor coordination, and system implementations.
Create and maintain IT documentation, knowledge base articles, and user guides to support efficient operations and self-service.
Identify opportunities to improve IT processes through standardization, automation, and emerging technologies where appropriate.
Ensure IT systems, equipment, and processes comply with company security standards and best practices.
Maintain accurate IT asset inventories, software licensing records, and equipment lifecycle documentation.
Collaborate with internal teams and external vendors to resolve technical issues in a timely manner.
Stay current with new technologies and recommend improvements that enhance business operations and the end-user experience.
Travel to other company office locations across Canada as required to provide on-site IT support and assist with technology-related initiatives.

Other responsibilities as assigned

What You Bring

Post-secondary education in computer science or related program.
A minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role.
Bilingualism in French and English is considered an asset, as this role will support teams across all regions of Canada.
Experience supporting Microsoft 365 and end-user technologies.
Familiarity with business systems (e.g., CRM/ERP platforms) considered an asset.
Hands-on experience with automation tools and/or AI solutions (e.g.,Copilot, or similar platforms is not a requirement but nice to have).
Ability to communicate and collaborate effectively with both technical and non-technical users.
Experience working with ticketing systems or prioritizing services relating to system and network administration
Excellent problem solving/troubleshooting skills, and the ability to pivot and adapt quickly
Strong attention to detail

At O'Dell HVAC Group, we may use AI-powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams.

Accessibility Commitment

At O’Dell HVAC Group, we’re all about building a workplace where everyone can thrive. We’re committed to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).

If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone. For any accommodation requests or questions, reach out to Human Resources.

This job posting is for an existing vacancy.

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More about this job

Responsibilities

The IT Specialist will provide Tier 1 and Tier 2 technical support while maintaining the organization's hardware, software, and network infrastructure. They will also manage user accounts, assist with technology projects, and document IT processes to ensure efficient business operations.

Requirements

Candidates must have post-secondary education in computer science or a related field and at least one to two years of experience in an IT helpdesk or support role. Proficiency with Microsoft 365 and strong troubleshooting skills are required for this position.

Skills

IT support
Microsoft 365
System administration
Troubleshooting
Hardware maintenance
Software installation
User account management
Network monitoring
Technical documentation
Ticketing systems
Communication
Problem solving
Automation tools
CRM platforms
ERP platforms

Benefits

Competitive salary
Profit sharing
Comprehensive benefits
Health spending account
RRSP plan
Professional development
Company-wide holiday shutdown
Summer fridays

Visa sponsorship

Not detected in the job text

Keywords

IT Specialist
HVAC
Microsoft 365
Helpdesk
Technical support
System administration
Hardware
Software
Network
CRM
ERP
Automation
AI
Copilot
Ticketing system
Infrastructure
Asset management
Licensing
Documentation
Onboarding
Offboarding
Security
Troubleshooting
Bilingualism

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