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Added 2 hours ago
AI
NDT Level 2 Technician - RT2
Acuren Inspection, Inc.
Fort Saskatchewan, AB
- Full-time
Acuren is seeking an RT2 Technician to support our maintenance team on night shift at our client's Shell Scotford site in Fort Saskatchewan, AB. The successful candidate will perform…
Added 2 hours ago
Test Facilities Specialist
INNIO
Welland, ON
The Test Facilities Specialist Technician is a crucial part of the Welland Maintenance team, contributing significantly to our Maintenance Operating System, Test Cells overall performance…
Added 3 hours ago
TG
Automation Technician (Afternoon Shift)
Toyoda Gosei Americas
Palmerston, ON
- Full-time
Working as an Automation Technician you will be reporting to our Maintenance Team, a group of Skilled Trade professionals. You will play a vital role in supporting production within our…
Added 5 hours ago
J
Mech and Robotics Tech
JLL
Pitt Meadows, BC · Vancouver, BC
- Full-time
As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems…
Added 8 hours ago
MI
Maintenance Technician - Electrician
Magna International
St. Thomas, ON
- $47.66 CAD / hour
- Full-time
Added 19 hours ago
S
Field Service Technician
STERIS
Ottawa, ON
- Full-time
…team in an essential industry, apply for our Field Service Technician position…
Added 21 hours ago
S
Industrial Maintenance Technician (Electromechanic) - Evening Shift
Safran
Mirabel, QC
- Full-time
Added 22 hours ago
Field Service Technician
Ocado Group
Toronto, ON
…division is responsible for providing Ocado’s innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world. OSP…
Added 1 day ago
PI
Maintenance Supervisor
PPG Industries
Cambridge, ON · CAN - Cambridge Plant
- Full-time
As the Maintenance Supervisor, you will directly oversee the maintenance technician team, and provide support to the team on necessary training, parts and tools to develop their technical,…
Added 1 day ago
J
Mech and Robotics Tech
JLL
Toronto, ON
- Full-time
As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems…
Added 1 day ago
AI
NDT Level 1+ Technician
Acuren Inspection, Inc.
Fort McMurray, AB
- Full-time
Acuren is currently recruiting for an NDT Level 1+ Technician to join our team in the Fort McMurray area. This isn't just a job, it's an opportunity to grow your skills, expand your…
Added 1 day ago
OP
Industrial Millwright Apprentice - Durham Region
Ontario Power Generation
Pickering, ON
- Full-time
Education Level: Successful completion of a 2-or 3-year College Program in Mechanical Engineering Technician/Technologist, Mechanical Technician/Technologist or Industrial Mechanic…
Added 1 day ago
IT
Manufacturing Quality Specialist
Ideon Technologies
Richmond, BC
- Full-time
Technical training and/or diploma in a field such as quality, manufacturing, robotics, engineering, mechatronics, electronics, physics, or similar.
Added 1 day ago
DB
Dairy Robot Service Technician
Dortmans Bros Barn Equip Inc
Salford, ON
- Full-time
…technical skills and the desire to grow as a dairy robot service technician? If so, you’re in the right…
Added 1 day ago
KR
Field Service Technician II
Kawasaki Robotics USA Inc
Ancaster, ON
- Full-time
Field Service Technician II - this position is based in Cambridge, Ontario CANADA
Added 1 day ago
LC
Electrical Technician
LNG Canada
Kitimat, BC
- Full-time
Embrace a learner mindset to become a digitally enabled technician of the future leveraging technology, data, artificial intelligence, automation, robotics, and analytics.
Added 2 days ago
HH
Pharmacy Technician
Halton Healthcare
Oakville, ON
- Full-time
Completion of a recognized college level Pharmacy Assistant or Technician Program required
Added 2 days ago
DB
Dairy Robot Service Technician
Dortmans Bros Barn Equip Inc.
Salford, ON
- Full-time
…technical skills and the desire to grow as a dairy robot service technician? If so, you’re in the right…
Added 2 days ago
J
Mech and Robotics Tech
JLL
Burnaby, BC
- Full-time
As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems…
Added 2 days ago
N
Maintenance Technician
Novolex
Brampton, ON
- Full-time
Capable of working with different types of gear boxes compressors grinder and robotics is preferred.
Added 2 days ago
C
Maintenance Technician
CBRE
Ottawa, ON
- Full-time
…training, and experience. The minimum salary for the Maintenance Technician position is $64,043.20 annually [or $30.79 per hour] and the maximum salary for the Maintenance Technician…
Added 2 days ago
EO
Robot Programmer
ETHOS ON SITE (EOS)
Brantford, ON
- Full-time
Diploma in Mechatronics; Automation and Robotics Technician; Robotics and Industrial Automation or similar applicable course.
Added 2 days ago
Co-op, Technician
Enedym Inc
Hamilton, ON
Enedym Assembly Technician Co-op (Electric Motors & Vehicles)
Added 3 days ago
AI
Wind Energy Field and Operations Specialist
Acuren Inspection, Inc.
Saint John, NB · Sarnia, ON · Goderich, ON · Quebec, QC · St. John's, NL
- Full-time
…efficient cost management. Audits installation and commissioning technician progress and provides suggestions for…
Added 3 days ago
AW
Assistant Maintenance Technician
Agilus Work Solutions
Kingston, ON
- Contract
We are seeking a hands-on Maintenance Technician to support the maintenance, troubleshooting, and continuous improvement of facility, production, laboratory, and automated equipment within…

Ocado Group

Field Service Technician

Toronto, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: With up to 1 year experience in a similar role in a technical environment.
Posting language: English
Posted: Oct 7, 2026

Original job description

Field Service Technician

Ocado Intelligent Automation - Brampton, Ontario

About us

Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com and other specialist shop banners, together with its Ocado Solutions division. The Ocado Solutions division is responsible for providing Ocado’s innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business. Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world. We have partnered with the Kroger Family of Companies in the United States and Sobey's Family of Companies in Canada to help redefine the grocery customer experience through the adoption of the centralized, automated model of online retailing provided by the Ocado Smart Platform. Come join us as we build our North American team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce.

This role is to work with our technology doing maintenance and repair of the SORT. The Field Service Technician is responsible for problem-solving and assisting in the resolution of matters brought forward by product support specialists. The technician should be able to communicate with team members, customers and stakeholders in a strong manner to maintain a strong rapport.

What You Get To Do In This Role:

Address and resolve complex issues escalated by Product Support Specialists.
Follow escalation matrix for unresolved issues to hardware, and software teams as necessary.
Utilize electrical wiring diagrams / schematic to troubleshoot issues
Diagnose technical issues involving robotic machines, including Fanuc Arms, network connections, hard drives, and electrical box malfunctions
Read and interpret device logs to identify and resolve problems.
Review, understand Standard Operating Procedures (SOPs), and implement changes as they relate to the remote monitoring system to fix issues within the Robotic machines
Manage onsite inventory and perform physical audits to ensure a sufficient supply of spare parts, maintain safe and organized work environment around equipment
Create and update the ticketing tool daily
Conduct preventative maintenance on robotic systems to ensure optimal performance and avoid potential problems.
Travel to different sites as needed to provide on-site support for customers
Serve as the primary point of contact for the customer on-site, providing exceptional customer service and support.

Qualifications

With up to 1 year experience in a similar role in a technical environment.
Diploma / Bachelor in Electrical Engineering/ Computer Hardware and Software is an advantage
Strong understanding of electrical systems, network connections, and robotic technologies.
Excellent troubleshooting and problem-solving skills.
Effective communication skills with the ability to explain technical issues to non-technical users.
Proficiency in using ticketing systems like Freshdesk and Jira
Ability to work independently and as part of a team.
Customer-oriented attitude with a focus on providing high-quality service.

Apply About employer

More about this job

Responsibilities

The Field Service Technician is responsible for diagnosing and repairing robotic systems, including Fanuc arms and electrical components, while providing on-site support to customers. They must also manage spare parts inventory, maintain accurate ticketing records, and follow standard operating procedures to ensure optimal equipment performance.

Requirements

Candidates should have up to one year of experience in a technical environment and a strong understanding of electrical systems and robotics. A diploma or bachelor's degree in electrical engineering or computer hardware/software is considered an advantage.

Skills

Electrical troubleshooting
Robotic maintenance
Fanuc arms
Network connections
Schematic reading
Ticketing systems
Freshdesk
Jira
Preventative maintenance
Inventory management
Technical support
Problem-solving
Communication skills
Customer service

Visa sponsorship

Not detected in the job text

Keywords

Field Service Technician
Robotics
Ocado Smart Platform
Fanuc Arms
Electrical Engineering
Troubleshooting
Preventative Maintenance
Inventory Management
Freshdesk
Jira
SOP
Hardware
Software
Network Connections
Automation
Logistics
Technical Support
Customer Service

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