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Added 1 min ago
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Operations Specialist I – Security Reference Data
RBC
Bedford, QC
- Full-time
Cross-Functional Support and Customer Service: Liaise and provide support for individuals requiring research, problem resolution, or information from other Operations departments, RBC…
Added 1 min ago
SL
Material Handler
Saskatchewan Liquor & Gaming Authority (SLGA)
Regina, SK
- $22.98 to $29.24 CAD / hour
- Part-time
Customer Service Excellence (Level A) – Responds to customer needs.
Added 1 min ago
PH
Medical Laboratory Technologist 1
Public Health Ontario
Toronto, ON
- Part-time
…within Public Health Ontario’s (PHO’s) quality policies and technical procedures and the regulatory and accreditation requirements within their scope of…
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Customer Support Associate
Trackunit
London, ON
- Full-time
We’re growing our Americas Customer Support team and looking for a Customer Support Associate to join us in our London, Ontario office. This is a foundational role on our team - a chance to…
Added 1 min ago
RL
Quality Test Engineering Specialist
Romet Limited
ON · Mississauga, ON
- Full-time
…technological platforms are designed to seamlessly provide customer-centric measurement solutions. Our mission is centered on customer satisfaction through responsive deliveries, technical…
Added 1 min ago
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Anodizing Operator-Day Shift (4 Months Contract)
Romet Limited
ON · Mississauga, ON
- Full-time
…technological platforms are designed to seamlessly provide customer-centric measurement solutions. Our mission is centered on customer satisfaction through responsive deliveries, technical…
Added 1 min ago
CP
Process Engineering lll
Contract Pharmaceuticals
Mississauga, ON
- $95,000 to $110,000 CAD / year
- Full-time
For more than 30 years CPL has partnered with the world’s leading pharmaceutical companies to provide full-service product development and manufacturing, singularly focused on innovation…
Added 1 min ago
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Hiring Event: Capital GMC Buick - Now Hiring Various Roles - Service Technicians, Parts Consultants, Service Advisors, Sales Consultants and Much More!!
Capital GMC Buick Cadillac
Edmonton, AB · GMC Edmonton
- Full-time
…customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we…
Added 1 min ago
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Hiring Event: Capital GMC Buick - Now Hiring Various Roles - Service Technicians, Parts Consultants, Service Advisors, Sales Consultants and Much More!!
Capital Automotive Group
Edmonton, AB · GMC Edmonton
- Full-time
…customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we…
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Managing Director, Commercial Banking (Corporate Finance Group)
BMO
Vancouver, BC · FBT
- Full-time
…strategic advice on financial solutions and ensuring exceptional service and…
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Senior Manager Risk Strategy
BMO
Toronto, ON · BMOPLACE
- Full-time
Participates in the resolution of operating/technical problems or manages escalation with other BMO technical support groups.
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Licensed Diesel Truck Technician/Mechanic I
Penske
Edmonton, AB
- Full-time
Comprehensive technical and professional training
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General Repair Technician
BGIS
Ottawa, ON
- Full-time
The Handyperson is responsible for performing maintenance and repair, routine and on-demand services on non-technical facility components (i.e. General Handyperson type work e.g. walls,…
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Facility Manager III
BGIS
Vancouver, BC
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
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Service Advisor - Fish Creek Nissan
AutoCanada Inc.
Calgary, AB
- $60,000 to $85,000 CAD / year
- Full-time
We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and…
Added 1 min ago
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Quick Lube Technician - Dartmouth Chrysler Dodge Jeep Ram
AutoCanada Inc.
Dartmouth, NS
- $18 to $20 CAD / hour
- Full-time
As a Quick Lube Technician, you are responsible for inspecting and lubricating customer’s vehicles in accordance with policies and procedures as set forth by the Service Manager. The Lube…
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Technician 2
Aggreko
Vancouver, BC
- Full-time
Bring your energy to Aggreko as Technician 2 , based out of our Abbotsford, BC Service Center
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Technical sales representative
Wainbee Limited
Pointe-Claire, QC
- $70,000 to $85,000 CAD / year
- Full-time
Added 4 mins ago
DM
Information technology (IT) support analyst
Dome Mine Ltd.
South Porcupine, ON
- $87,000 to $90,000 CAD / year
- Full-time
- On-site
Consult user guides, technical manuals and other documents to research and implement solutions
Added 15 mins ago
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Field Service Technician - Peterbilt
Brandt Group of Companies
Saskatoon, SK
- Full-time
The Field Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer equipment efficiently in a field…
Added 15 mins ago
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Inside Sales Representative
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Lethbridge, AB
- Full-time
Sego Canada is an industrial distribution and service company within the Flow Control Group network, serving customers across Canada with technically oriented flow control, automation, and…
Added 15 mins ago
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Full-Stack Developer (Java, React, Openshift)
Software Guidance & Assistance, Inc. (SGA, Inc.)
Toronto, ON
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Oversee process for technical issue escalation and prioritize technical issue resolution
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Receptionist
HDR
Toronto, ON
- Full-time
…including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and…
Added 15 mins ago
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Administrative Coordinator
Blackline Safety
Canada
- Full-time
The Administrative Coordinator role provides technical, administrative, and operational support throughout the customer evaluation lifecycle within the Sales Enablement team. This position…
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Virtual Infrastructure Specialist
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Mississauga, ON
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Ocado Group

Field Service Technician

Toronto, ON, Canada

Apply About employer

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Job details

Experience: With up to 1 year experience in a similar role in a technical environment.
Posting language: English
Posted: Oct 7, 2026

Original job description

Field Service Technician

Ocado Intelligent Automation - Brampton, Ontario

About us

Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com and other specialist shop banners, together with its Ocado Solutions division. The Ocado Solutions division is responsible for providing Ocado’s innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business. Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world. We have partnered with the Kroger Family of Companies in the United States and Sobey's Family of Companies in Canada to help redefine the grocery customer experience through the adoption of the centralized, automated model of online retailing provided by the Ocado Smart Platform. Come join us as we build our North American team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce.

This role is to work with our technology doing maintenance and repair of the SORT. The Field Service Technician is responsible for problem-solving and assisting in the resolution of matters brought forward by product support specialists. The technician should be able to communicate with team members, customers and stakeholders in a strong manner to maintain a strong rapport.

What You Get To Do In This Role:

Address and resolve complex issues escalated by Product Support Specialists.
Follow escalation matrix for unresolved issues to hardware, and software teams as necessary.
Utilize electrical wiring diagrams / schematic to troubleshoot issues
Diagnose technical issues involving robotic machines, including Fanuc Arms, network connections, hard drives, and electrical box malfunctions
Read and interpret device logs to identify and resolve problems.
Review, understand Standard Operating Procedures (SOPs), and implement changes as they relate to the remote monitoring system to fix issues within the Robotic machines
Manage onsite inventory and perform physical audits to ensure a sufficient supply of spare parts, maintain safe and organized work environment around equipment
Create and update the ticketing tool daily
Conduct preventative maintenance on robotic systems to ensure optimal performance and avoid potential problems.
Travel to different sites as needed to provide on-site support for customers
Serve as the primary point of contact for the customer on-site, providing exceptional customer service and support.

Qualifications

With up to 1 year experience in a similar role in a technical environment.
Diploma / Bachelor in Electrical Engineering/ Computer Hardware and Software is an advantage
Strong understanding of electrical systems, network connections, and robotic technologies.
Excellent troubleshooting and problem-solving skills.
Effective communication skills with the ability to explain technical issues to non-technical users.
Proficiency in using ticketing systems like Freshdesk and Jira
Ability to work independently and as part of a team.
Customer-oriented attitude with a focus on providing high-quality service.

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More about this job

Responsibilities

The Field Service Technician is responsible for diagnosing and repairing robotic systems, including Fanuc arms and electrical components, while providing on-site support to customers. They must also manage spare parts inventory, maintain accurate ticketing records, and follow standard operating procedures to ensure optimal equipment performance.

Requirements

Candidates should have up to one year of experience in a technical environment and a strong understanding of electrical systems and robotics. A diploma or bachelor's degree in electrical engineering or computer hardware/software is considered an advantage.

Skills

Electrical troubleshooting
Robotic maintenance
Fanuc arms
Network connections
Schematic reading
Ticketing systems
Freshdesk
Jira
Preventative maintenance
Inventory management
Technical support
Problem-solving
Communication skills
Customer service

Visa sponsorship

Not detected in the job text

Keywords

Field Service Technician
Robotics
Ocado Smart Platform
Fanuc Arms
Electrical Engineering
Troubleshooting
Preventative Maintenance
Inventory Management
Freshdesk
Jira
SOP
Hardware
Software
Network Connections
Automation
Logistics
Technical Support
Customer Service

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