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Added 54 mins ago
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Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Toronto, ON
- Full-time
The ideal candidate brings strong business development and partnership experience, sharp commercial judgment, analytical rigor, and the ability to influence internal and external…
Added 54 mins ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Vancouver, BC
- Full-time
The ideal candidate brings strong business development and partnership experience, sharp commercial judgment, analytical rigor, and the ability to influence internal and external…
Added 1 hour ago
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Senior Business Analyst - Broker Dealer
Nasdaq
Toronto, ON
- Full-time
As a Senior Specialist Business Analyst reporting to Product Manager (Broker Dealer), you’ll play a critical role in translating complex regulatory requirements into clear functional…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 1 hour ago
Engineer
Toronto Hydro
Toronto, ON
Reporting to the Manager, Engineering - Non-Wires Solutions, the Engineer will support the identification, evaluation and development of Non-Wires Solutions and other grid investment…
Added 1 hour ago
Safety Manager Technology
Rogers Communications
Toronto, ON · Brampton, ON
Based in Ontario and reporting to the National Director, Safety the Manager participates in the development of strategic safety and well-being objective-setting for the organization and…
Added 2 hours ago
Manager, Fire Prevention and Preparedness
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America. We are wholly owned by the City of Toronto and…
Added 5 hours ago
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Project Specialist - Security Systems
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
…assist with developing customer presentations or similar new business development…
Added 5 hours ago
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Bilingual Supervisor, Transfers
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager of Operations, the Bilingual Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met.…
Added 7 hours ago
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Customer Success Manager
Occupier
Remote, Canada
- Full-time
- Remote
Domain Experience: 3+ years of experience in a customer-facing role, such as customer success, professional services, business development, or account management within a fast-growth or…
Added 7 hours ago
A
Senior Software Engineer, Java - 12 Month Contract
Aviso
Vancouver, BC
- Full-time
Reporting to the Manager, Software Engineering, the Senior Software Engineer leads the development of software modules and ensures adherence to engineering standards and best practices.…
Added 7 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 7 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 8 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
We are seeking a Senior Manager or Director, Indirect Tax to join our growing Tax practice in Toronto or Vancouver. This is a leadership role focused on indirect tax advisory, compliance,…
Added 8 hours ago
AW
Senior Software Engineer, Java - 12 Month Contract
Aviso Wealth
Remote, Canada
- Full-time
- Remote
Reporting to the Manager, Software Engineering, the Senior Software Engineer leads the development of software modules and ensures adherence to engineering standards and best practices.…
Added 8 hours ago
Partner Relationship Manager
Property Law Firm CB LLP
Oakville, ON
You will work alongside an experienced business development leader who has spent decades building relationships across the Ontario real estate industry. There's a tremendous amount of…
Added 8 hours ago
Partner Relationship Manager
Property Law Firm CB LLP
Calgary, AB
You will work alongside an experienced business development leader who has spent decades building relationships across the Ontario real estate industry. There's a tremendous amount of…
Added 9 hours ago
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Senior Manager Provincial Government Affairs (Ontario and Western Canada)
Johnson & Johnson Innovative Medicine
AB · Toronto, ON · Vancouver, BC
- Full-time
Working at the intersection of public policy, healthcare systems and business strategy, the Senior Manager monitors provincial political and policy developments, translates emerging trends…
Added 9 hours ago
Senior Manager, Data Product Management
Scotiabank
Toronto, ON
The Senior Manager, Data Product Management, has a key role in the Global Wealth Management (GWM) Data Centre of Excellence. Reporting to the Director, Data Product Management, this role is…
Added 12 hours ago
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Senior Dynamics 365 F&O Functional Consultant-RQ00762
Amyantek
Toronto, ON
- Contract
Location: 4100 Yonge Street, Toronto, Ontario
Added 12 hours ago
SH
Server l Part Time l Novotel Toronto Centre
Silver Hotel Group
Toronto, ON
- Part-time
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from…
Added 12 hours ago
FI
Field Marketing Manager
Fulfillment IQ
Remote, Canada
- $75,000 to $90,000 CAD / year
- Full-time
- Remote
Primary Job Location: Hybrid, three days per week, Toronto / Greater Toronto Area (GTA), Ontario, Canada
Added 12 hours ago
FI
Content Marketing Manager
Fulfillment IQ
Remote, Canada
- $85,000 to $100,000 CAD / year
- Full-time
- Remote
Primary Job Location: Hybrid, three days per week, Toronto / Greater Toronto Area (GTA), Ontario, Canada
Added 13 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…

Occupier

Customer Success Manager

Remote, Canada

Remote

Full-time

Apply About employer

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Job details

Job type: Full-time
Workplace: Remote
Experience: Industry Experience: 2+ years of experience working in corporate real estate, property management, contracts management, or related industry **
Posting language: English
Posted: Nov 8, 2026

Original job description

About Us We’re on a mission to unlock the transformative power of physical spaces for connection, community, and commerce. We do this by becoming the intelligent operating system for corporate real estate teams, giving them data that is correct, current, and complete. Real estate is often a company’s second-largest expense, yet most real estate and finance teams still manage their leases with spreadsheets and outdated tools. Occupier was created to change that. We’re building the future of lease management: eliminating manual work, automating compliance, and giving real estate and finance teams the real-time insight they need to make smarter decisions. We’re not your typical scale-up. We’re a community of builders, tinkerers, and experimenters, backed by Unbundled Capital, investors with a proven track record of picking winners. Our product is best-in-class, and so are the internal tech stack and the team behind it. We’re building a market-leading, AI-enabled go-to-market function that works cross-functionally in pursuit of ambitious goals. If you’re a customer-obsessed builder looking for a challenging, rewarding opportunity to develop real, marketable skills as a foundational member of a tech startup, this role may be for you. About the Role As a Customer Success Manager, you’ll partner with our customers to help them get maximum value from Occupier and reach their desired outcomes. You’ll own the full customer lifecycle, from activation and adoption through renewal and advocacy. Along the way, you’ll work closely with Onboarding, Solutions Consulting, Product Management, and Sales to spot friction, capitalize on trends, and deliver an increasingly exceptional customer experience. This role is ideal for a proactive, empathetic, and strategic builder who wants a cross-functional seat at an ambitious scale-up that’s well positioned to lead a historically underserved market. What you’ll Do Account Management: Manage a portfolio of customers, acting as their primary point of contact and trusted advisor. Onboarding & Adoption: Guide new customers through the onboarding process, ensuring a smooth and successful start with our product. Proactive Engagement: Regularly check in with customers to ensure they are getting the most value out of our product and identify opportunities for expansion or further engagement. Problem-Solving: Address customer inquiries, resolve issues efficiently, and escalate complex technical problems to the appropriate teams. Product Expertise: Become a subject matter expert on our product, providing best practices and strategic guidance to customers. Feedback Loop: Gather and synthesize customer feedback to inform our product roadmap and improve the overall customer experience. Success Metrics: Track and analyze key customer success metrics (e.g., adoption rates, churn, satisfaction scores) and report on your portfolio's health. Content Creation: Contribute to our knowledge base and create resources (e.g., help articles, tutorials, webinars) to empower customers. Who you Are Industry Experience: 2+ years of experience working in corporate real estate, property management, contracts management, or related industry ** Domain Experience: 3+ years of experience in a customer-facing role, such as customer success, professional services, business development, or account management within a fast-growth or startup SaaS environment Proactive & Organized: You are a self-starter who can manage multiple priorities and projects simultaneously while maintaining a high level of organization Problem-Solver: You are a curious and creative thinker who can quickly identify problems and propose effective solutions Communication: Excellent written and verbal communication skills. You can explain complex concepts clearly and concisely Team-player: You thrive in a collaborative environment and enjoy working with different departments to achieve a common goal High-empathy: You genuinely care about helping people and have a natural ability to understand and empathize with customer needs and challenges AI-pilled: You have practical experience using the latest tech to scape your influence and impact Why join us? Impact: You'll have a direct and significant impact on our company's growth and the success of our customers Growth: We're a fast-growing company, which means lots of opportunities for professional development and career advancement Culture: We have a supportive, collaborative, and fun work environment where your voice is heard and valued Compensation: Competitive salary, equity options, and a comprehensive benefits package Perks: Work from anywhere in NA! Occupier is a Remote-first company with hubs in Toronto and Boston

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More about this job

Responsibilities

Manage a portfolio of customers throughout onboarding, adoption, renewal, and advocacy, serving as their primary contact and strategic advisor. Resolve customer issues, monitor success metrics, share feedback with internal teams, and create resources that help customers get more value from the product.

Requirements

Requires at least 2 years of experience in corporate real estate, property management, contracts management, or a related industry, plus at least 3 years in a customer-facing role within a fast-growth or startup SaaS environment. Candidates should be organized, proactive, empathetic, strong communicators, collaborative problem-solvers, and experienced with using modern technology to increase their impact.

Skills

Customer Success
Account Management
Customer Onboarding
Customer Adoption
Customer Retention
Problem-Solving
Product Expertise
Customer Feedback Analysis
Customer Success Metrics
Written Communication
Verbal Communication
Cross-Functional Collaboration
Organization
Empathy
Content Creation

Benefits

Equity Options

Remote locations

North America

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Corporate Real Estate
Lease Management
Property Management
Contracts Management
SaaS
Customer Onboarding
Product Adoption
Account Management
Renewals
Customer Advocacy
Customer Experience
Customer Feedback
Product Roadmap
Adoption Rates
Churn
Customer Satisfaction
Knowledge Base
Help Articles
Tutorials
Webinars
AI-Enabled
Cross-Functional Collaboration
Solutions Consulting
Product Management
Sales

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