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Added 21 hours ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Partner closely with the Product Owner, business stakeholders, technology teams, architects, vendors, and other delivery partners to coordinate priorities and maintain delivery alignment.
Added just now
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Customer Success Manager - Enterprise
Fours
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
This is a full-cycle role - you'll lead kickoff calls, manage implementations, partner closely with customers on their goals and use cases, handle day-to-day needs, and build long-term…
Added just now
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Customer Success Manager - SMB
Fours
Vancouver, BC
- Full-time
Proactively introduce customers to new platform capabilities: funding portals, partner scoring, pipeline digests, automations
Added just now
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Technical Recruiter
Fours
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
Partner closely with hiring managers to understand hiring needs, define candidate profiles, and build effective recruiting strategies
Added just now
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QA Engineer
Fours
Vancouver, BC
- $80,000 to $100,000 CAD / year
- Full-time
Partner with Engineering during sprint planning to flag testability and edge-case risks early
Added just now
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Senior Product Manager
Fours
Vancouver, BC
- Full-time
Partner closely with engineering to turn AI capabilities into reliable production features, balancing customer impact, system reliability, model behavior, and engineering complexity when…
Added just now
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Senior Solutions Engineer
Fours
Vancouver, BC
- $120,000 to $150,000 CAD / year
- Full-time
This is a hands-on, deeply technical role, not a support or pre-sales position. You’ll partner with engineering teams to design, build, and launch complex integrations on top of Suger’s…
Added just now
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QA Engineering Intern (Contract)
Fours
Vancouver, BC
- Full-time
Partner with Engineering and Product to identify risks and edge cases early
Added just now
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Senior Staff Software Engineer
Maximum Technologies, Inc.
Remote, Canada
- Full-time
- Remote
Experience taking a system through a regulatory exam, audit or bank partner due diligence.
Added just now
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Staff Software Engineer
Maximum Technologies, Inc.
Remote, Canada
- Full-time
- Remote
Turn regulations, partner bank requirements and vendor specs into designs that several teams can build from.
Added 14 mins ago
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Customer Success Manager
Occupier
Remote, Canada
- Full-time
- Remote
As a Customer Success Manager, you’ll partner with our customers to help them get maximum value from Occupier and reach their desired outcomes. You’ll own the full customer lifecycle, from…
Added 45 mins ago
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Senior Software Engineer, Java - 12 Month Contract
Aviso
Vancouver, BC
- Full-time
Added 45 mins ago
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Educator | Rideau Centre
lululemon
Ottawa, ON
- Full-time
Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
Added 45 mins ago
CI
Class Action / Insurance Defense Lawyer (5 Years) | | Elevate Your Advocacy
Cartel Inc.
Toronto, ON
- Full-time
Added 45 mins ago
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Educator | Promenades St-Bruno | Temps-Partiel
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Part-time
Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
Added 45 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 45 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 hour ago
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Murex DevOps
Luxoft
Toronto, ON
- Full-time
DXC Luxoft has one of the world's leading Murex practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade, and migration. We provide…
Added 1 hour ago
MM
YouTube Content Strategist
Martell Media
Kelowna, BC
- Full-time
…successful channel. This person will become a key creative partner to Dan, helping shape content strategy, improve storytelling, and potentially participate in content production and…
Added 1 hour ago
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Senior Lawyer - Solicitor
gpac
Vancouver, BC
- $121,800 to $162,400 CAD / year
- Full-time
A senior associate or partner seeking greater influence and ownership
Added 1 hour ago
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Department Manager, Category
MEC
Vancouver, BC
- $56,000 to $69,900 CAD / year
- Full-time
…pricing, and visual standards. You lead and develop teams, partner with the Senior Staff Team, and use business insights to improve sales performance, inventory productivity, and in-store…
Added 1 hour ago
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Department Manager, Member Experience
MEC
Vancouver, BC
- $56,000 to $69,900 CAD / year
- Full-time
…real-time decisions that build trust and confidence. You also partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store…
Added 1 hour ago
Product Marketing Manager (B2C FinTech)
Talencore
Toronto, ON
Partner with the Product team throughout the development cycle to conduct research and create launch strategies and plans for new products or features.
Added 1 hour ago
AW
Senior Software Engineer, Java - 12 Month Contract
Aviso Wealth
Remote, Canada
- Full-time
- Remote
Added 1 hour ago
Partner Relationship Manager
Property Law Firm CB LLP
Oakville, ON
Added 1 hour ago
Partner Relationship Manager
Property Law Firm CB LLP
Calgary, AB

Occupier

Customer Success Manager

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Experience: Industry Experience: 2+ years of experience working in corporate real estate, property management, contracts management, or related industry **
Posting language: English
Posted: Nov 8, 2026

Original job description

About Us We’re on a mission to unlock the transformative power of physical spaces for connection, community, and commerce. We do this by becoming the intelligent operating system for corporate real estate teams, giving them data that is correct, current, and complete. Real estate is often a company’s second-largest expense, yet most real estate and finance teams still manage their leases with spreadsheets and outdated tools. Occupier was created to change that. We’re building the future of lease management: eliminating manual work, automating compliance, and giving real estate and finance teams the real-time insight they need to make smarter decisions. We’re not your typical scale-up. We’re a community of builders, tinkerers, and experimenters, backed by Unbundled Capital, investors with a proven track record of picking winners. Our product is best-in-class, and so are the internal tech stack and the team behind it. We’re building a market-leading, AI-enabled go-to-market function that works cross-functionally in pursuit of ambitious goals. If you’re a customer-obsessed builder looking for a challenging, rewarding opportunity to develop real, marketable skills as a foundational member of a tech startup, this role may be for you. About the Role As a Customer Success Manager, you’ll partner with our customers to help them get maximum value from Occupier and reach their desired outcomes. You’ll own the full customer lifecycle, from activation and adoption through renewal and advocacy. Along the way, you’ll work closely with Onboarding, Solutions Consulting, Product Management, and Sales to spot friction, capitalize on trends, and deliver an increasingly exceptional customer experience. This role is ideal for a proactive, empathetic, and strategic builder who wants a cross-functional seat at an ambitious scale-up that’s well positioned to lead a historically underserved market. What you’ll Do Account Management: Manage a portfolio of customers, acting as their primary point of contact and trusted advisor. Onboarding & Adoption: Guide new customers through the onboarding process, ensuring a smooth and successful start with our product. Proactive Engagement: Regularly check in with customers to ensure they are getting the most value out of our product and identify opportunities for expansion or further engagement. Problem-Solving: Address customer inquiries, resolve issues efficiently, and escalate complex technical problems to the appropriate teams. Product Expertise: Become a subject matter expert on our product, providing best practices and strategic guidance to customers. Feedback Loop: Gather and synthesize customer feedback to inform our product roadmap and improve the overall customer experience. Success Metrics: Track and analyze key customer success metrics (e.g., adoption rates, churn, satisfaction scores) and report on your portfolio's health. Content Creation: Contribute to our knowledge base and create resources (e.g., help articles, tutorials, webinars) to empower customers. Who you Are Industry Experience: 2+ years of experience working in corporate real estate, property management, contracts management, or related industry ** Domain Experience: 3+ years of experience in a customer-facing role, such as customer success, professional services, business development, or account management within a fast-growth or startup SaaS environment Proactive & Organized: You are a self-starter who can manage multiple priorities and projects simultaneously while maintaining a high level of organization Problem-Solver: You are a curious and creative thinker who can quickly identify problems and propose effective solutions Communication: Excellent written and verbal communication skills. You can explain complex concepts clearly and concisely Team-player: You thrive in a collaborative environment and enjoy working with different departments to achieve a common goal High-empathy: You genuinely care about helping people and have a natural ability to understand and empathize with customer needs and challenges AI-pilled: You have practical experience using the latest tech to scape your influence and impact Why join us? Impact: You'll have a direct and significant impact on our company's growth and the success of our customers Growth: We're a fast-growing company, which means lots of opportunities for professional development and career advancement Culture: We have a supportive, collaborative, and fun work environment where your voice is heard and valued Compensation: Competitive salary, equity options, and a comprehensive benefits package Perks: Work from anywhere in NA! Occupier is a Remote-first company with hubs in Toronto and Boston

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More about this job

Responsibilities

Manage a portfolio of customers throughout onboarding, adoption, renewal, and advocacy, serving as their primary contact and strategic advisor. Resolve customer issues, monitor success metrics, share feedback with internal teams, and create resources that help customers get more value from the product.

Requirements

Requires at least 2 years of experience in corporate real estate, property management, contracts management, or a related industry, plus at least 3 years in a customer-facing role within a fast-growth or startup SaaS environment. Candidates should be organized, proactive, empathetic, strong communicators, collaborative problem-solvers, and experienced with using modern technology to increase their impact.

Skills

Customer Success
Account Management
Customer Onboarding
Customer Adoption
Customer Retention
Problem-Solving
Product Expertise
Customer Feedback Analysis
Customer Success Metrics
Written Communication
Verbal Communication
Cross-Functional Collaboration
Organization
Empathy
Content Creation

Benefits

Equity Options

Remote locations

North America

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Corporate Real Estate
Lease Management
Property Management
Contracts Management
SaaS
Customer Onboarding
Product Adoption
Account Management
Renewals
Customer Advocacy
Customer Experience
Customer Feedback
Product Roadmap
Adoption Rates
Churn
Customer Satisfaction
Knowledge Base
Help Articles
Tutorials
Webinars
AI-Enabled
Cross-Functional Collaboration
Solutions Consulting
Product Management
Sales

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