Jobs in Canada

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Added 1 hour ago
J
Founding Engineer
Jobgether
Canada
- Full-time
…evaluated and financed. You will take ownership of the end-to-end product experience, from customer-facing applications to the underlying technical infrastructure. Working directly with…
Added 2 hours ago
N
Senior Business Analyst - Broker Dealer
Nasdaq
Toronto, ON
- Full-time
Senior Business Analyst , Product Management for Broker Dealer
Added 2 hours ago
A
Engagement Lead, Canada
Arete
Canada
- Full-time
Is the subject matter expert on various technologies, infrastructure, and engagement-specific items
Added 2 hours ago
SH
Sales Associate
Sunglass Hut
Ottawa, ON · Kanata, ON
- Full-time
Become a Vision Expert: Offer tailored advice and recommend eyewear solutions that fit each customer’s lifestyle and preferences.
Added 2 hours ago
SH
Sales Associate
Sunglass Hut
St. John's, NL
- Part-time
Become a Vision Expert: Offer tailored advice and recommend eyewear solutions that fit each customer’s lifestyle and preferences.
Added 2 hours ago
SH
Sales Associate
Sunglass Hut
Halifax, NS
- Full-time
Become a Vision Expert: Offer tailored advice and recommend eyewear solutions that fit each customer’s lifestyle and preferences.
Added 2 hours ago
SH
Sales Associate
Sunglass Hut
Ottawa, ON · Kanata, ON
- Full-time
Become a Vision Expert: Offer tailored advice and recommend eyewear solutions that fit each customer’s lifestyle and preferences.
Added 2 hours ago
SH
Sales Associate
Sunglass Hut
Ottawa, ON
- Full-time
Become a Vision Expert: Offer tailored advice and recommend eyewear solutions that fit each customer’s lifestyle and preferences.
Added 2 hours ago
SH
Sales Associate
Sunglass Hut
Ottawa, ON · Kanata, ON
- Full-time
Become a Vision Expert: Offer tailored advice and recommend eyewear solutions that fit each customer’s lifestyle and preferences.
Added 2 hours ago
SH
Sales Associate
Sunglass Hut
Ottawa, ON
- Part-time
Become a Vision Expert: Offer tailored advice and recommend eyewear solutions that fit each customer’s lifestyle and preferences.
Added 2 hours ago
SH
Seasonal Sales Associate
Sunglass Hut
Ottawa, ON · Kanata, ON
- Temporary
Become a Vision Expert: Offer tailored advice and recommend eyewear solutions that fit each customer’s lifestyle and preferences.
Added 3 hours ago
TH
Millwork Sales Specialist Full-Time - 7258 Lloydminster
The Home Depot
Lloydminster, SK
- Full-time
Demonstrate expert product and services knowedge in answering customer questions
Added 3 hours ago
Seasonal Sales Associate
EssilorLuxottica Group
Ottawa, ON
Become a Vision Expert: Offer tailored advice and recommend eyewear solutions that fit each customer’s lifestyle and preferences.
Added 3 hours ago
Sales Associate
EssilorLuxottica Group
St. John's, NL · Saint Johns, NL
Become a Vision Expert: Offer tailored advice and recommend eyewear solutions that fit each customer’s lifestyle and preferences.
Added 4 hours ago
Sales Associate
EssilorLuxottica Group
Ottawa, ON
Become a Vision Expert: Offer tailored advice and recommend eyewear solutions that fit each customer’s lifestyle and preferences.
Added 4 hours ago
Sales Associate
EssilorLuxottica Group
Halifax, NS
Become a Vision Expert: Offer tailored advice and recommend eyewear solutions that fit each customer’s lifestyle and preferences.
Added 4 hours ago
Sales Associate
EssilorLuxottica Group
Ottawa, ON
Become a Vision Expert: Offer tailored advice and recommend eyewear solutions that fit each customer’s lifestyle and preferences.
Added 4 hours ago
Sales Associate
EssilorLuxottica Group
Ottawa, ON
Become a Vision Expert: Offer tailored advice and recommend eyewear solutions that fit each customer’s lifestyle and preferences.
Added 4 hours ago
Sales Associate
EssilorLuxottica Group
Ottawa, ON
Become a Vision Expert: Offer tailored advice and recommend eyewear solutions that fit each customer’s lifestyle and preferences.
Added 4 hours ago
Sales Associate
EssilorLuxottica Group
Ottawa, ON
Become a Vision Expert: Offer tailored advice and recommend eyewear solutions that fit each customer’s lifestyle and preferences.
Added 5 hours ago
C
Estimator - Building Automation
Convergint
Calgary, AB · CA AB Calgary
- Full-time
Operate as the SME (Subject Matter Expert) in Convergint’s core building automation systems.
Added 6 hours ago
T
Product Marketing Manager (B2C FinTech)
Talencore
Toronto, ON
- Full-time
You will work in a highly collaborative environment while getting the autonomy to help shape how product marketing helps enable internal teams (like Sales and Partnerships), bring new…
Added 7 hours ago
MT
Senior Staff Software Engineer
Maximum Technologies, Inc.
Remote, Canada
- Full-time
- Remote
Maximum is building a core banking platform. Not a layer on top of a legacy core: the ledger, product, payments, card and compliance systems a bank actually runs on. As a Senior Staff…
Added 7 hours ago
O
Customer Success Manager
Occupier
Remote, Canada
- Full-time
- Remote
Product Expertise: Become a subject matter expert on our product, providing best practices and strategic guidance to customers.
Added 9 hours ago
Product Marketing Manager (B2C FinTech)
Talencore
Toronto, ON
You will work in a highly collaborative environment while getting the autonomy to help shape how product marketing helps enable internal teams (like Sales and Partnerships), bring new…

Occupier

Customer Success Manager

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Experience: Industry Experience: 2+ years of experience working in corporate real estate, property management, contracts management, or related industry **
Posting language: English
Posted: Nov 8, 2026

Original job description

About Us We’re on a mission to unlock the transformative power of physical spaces for connection, community, and commerce. We do this by becoming the intelligent operating system for corporate real estate teams, giving them data that is correct, current, and complete. Real estate is often a company’s second-largest expense, yet most real estate and finance teams still manage their leases with spreadsheets and outdated tools. Occupier was created to change that. We’re building the future of lease management: eliminating manual work, automating compliance, and giving real estate and finance teams the real-time insight they need to make smarter decisions. We’re not your typical scale-up. We’re a community of builders, tinkerers, and experimenters, backed by Unbundled Capital, investors with a proven track record of picking winners. Our product is best-in-class, and so are the internal tech stack and the team behind it. We’re building a market-leading, AI-enabled go-to-market function that works cross-functionally in pursuit of ambitious goals. If you’re a customer-obsessed builder looking for a challenging, rewarding opportunity to develop real, marketable skills as a foundational member of a tech startup, this role may be for you. About the Role As a Customer Success Manager, you’ll partner with our customers to help them get maximum value from Occupier and reach their desired outcomes. You’ll own the full customer lifecycle, from activation and adoption through renewal and advocacy. Along the way, you’ll work closely with Onboarding, Solutions Consulting, Product Management, and Sales to spot friction, capitalize on trends, and deliver an increasingly exceptional customer experience. This role is ideal for a proactive, empathetic, and strategic builder who wants a cross-functional seat at an ambitious scale-up that’s well positioned to lead a historically underserved market. What you’ll Do Account Management: Manage a portfolio of customers, acting as their primary point of contact and trusted advisor. Onboarding & Adoption: Guide new customers through the onboarding process, ensuring a smooth and successful start with our product. Proactive Engagement: Regularly check in with customers to ensure they are getting the most value out of our product and identify opportunities for expansion or further engagement. Problem-Solving: Address customer inquiries, resolve issues efficiently, and escalate complex technical problems to the appropriate teams. Product Expertise: Become a subject matter expert on our product, providing best practices and strategic guidance to customers. Feedback Loop: Gather and synthesize customer feedback to inform our product roadmap and improve the overall customer experience. Success Metrics: Track and analyze key customer success metrics (e.g., adoption rates, churn, satisfaction scores) and report on your portfolio's health. Content Creation: Contribute to our knowledge base and create resources (e.g., help articles, tutorials, webinars) to empower customers. Who you Are Industry Experience: 2+ years of experience working in corporate real estate, property management, contracts management, or related industry ** Domain Experience: 3+ years of experience in a customer-facing role, such as customer success, professional services, business development, or account management within a fast-growth or startup SaaS environment Proactive & Organized: You are a self-starter who can manage multiple priorities and projects simultaneously while maintaining a high level of organization Problem-Solver: You are a curious and creative thinker who can quickly identify problems and propose effective solutions Communication: Excellent written and verbal communication skills. You can explain complex concepts clearly and concisely Team-player: You thrive in a collaborative environment and enjoy working with different departments to achieve a common goal High-empathy: You genuinely care about helping people and have a natural ability to understand and empathize with customer needs and challenges AI-pilled: You have practical experience using the latest tech to scape your influence and impact Why join us? Impact: You'll have a direct and significant impact on our company's growth and the success of our customers Growth: We're a fast-growing company, which means lots of opportunities for professional development and career advancement Culture: We have a supportive, collaborative, and fun work environment where your voice is heard and valued Compensation: Competitive salary, equity options, and a comprehensive benefits package Perks: Work from anywhere in NA! Occupier is a Remote-first company with hubs in Toronto and Boston

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More about this job

Responsibilities

Manage a portfolio of customers throughout onboarding, adoption, renewal, and advocacy, serving as their primary contact and strategic advisor. Resolve customer issues, monitor success metrics, share feedback with internal teams, and create resources that help customers get more value from the product.

Requirements

Requires at least 2 years of experience in corporate real estate, property management, contracts management, or a related industry, plus at least 3 years in a customer-facing role within a fast-growth or startup SaaS environment. Candidates should be organized, proactive, empathetic, strong communicators, collaborative problem-solvers, and experienced with using modern technology to increase their impact.

Skills

Customer Success
Account Management
Customer Onboarding
Customer Adoption
Customer Retention
Problem-Solving
Product Expertise
Customer Feedback Analysis
Customer Success Metrics
Written Communication
Verbal Communication
Cross-Functional Collaboration
Organization
Empathy
Content Creation

Benefits

Equity Options

Remote locations

North America

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Corporate Real Estate
Lease Management
Property Management
Contracts Management
SaaS
Customer Onboarding
Product Adoption
Account Management
Renewals
Customer Advocacy
Customer Experience
Customer Feedback
Product Roadmap
Adoption Rates
Churn
Customer Satisfaction
Knowledge Base
Help Articles
Tutorials
Webinars
AI-Enabled
Cross-Functional Collaboration
Solutions Consulting
Product Management
Sales

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