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Customer Success Specialist
Senso
Remote, Canada
$60,000 to $65,000 USD / year
Full-time · Remote
We are seeking an experienced Customer Success Specialist to own day-to-day client relationships and ensure our customers achieve maximum value from Senso's AI platform. Reporting to the…
Added 18 hours ago
Consulting Group Manager, Canada
Kent
Calgary, AB
Full-time
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Added 19 hours ago
Consulting Group Manager, Canada
Kent
Calgary, AB
Full-time
…Services, Americas. The Consulting Group performs a wide range of specialist multidiscipline technical services for onshore and offshore Energy Sector (hydrocarbon production, LNG,…
Added 1 hour ago
Investment Specialist
Insight Global
Toronto, ON
$28 to $30 CAD / hour
Contract
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Account Executive – Commercial Risk
Aon Corporation
Ottawa, ON · Montreal, QC · Quebec, QC
Full-time
Join Aon as an Account Director and put your property and casualty insurance expertise to work for a strategic client base within a highly recognized team!
Amazon Account manager
GigaBrands
Remote, Canada
Full-time · Remote
You're the operational heartbeat of a fast-moving Amazon agency Pod. You keep accounts healthy, clients happy, and your team unblocked - every single day. If you thrive on ownership, love…
Amazon Account Strategist
GigaBrands
Remote, Canada
Full-time · Remote
You're the operational heartbeat of a fast-moving Amazon agency Pod. You keep accounts healthy, clients happy, and your team unblocked - every single day. If you thrive on ownership, love…
Spécialiste des médias payants / Paid Media Specialist
Bloom | Digital Marketing Agency
Montreal, QC
Full-time
…et prête à repousser ses limites pour offrir une expérience client exceptionnelle. Celle-ci a un minimum de 3 ans d'expérience dans l'exécution et la gestion de campagnes en médias payants…
Added 17 hours ago
Contact Centre Support Specialist, Scotia iTrade
Scotiabank
Toronto, ON
As a member of the Trading and Service Team, the Contact Centre Support Specialist primarily supports Scotia iTRADE contact centre teams with complex issues, including investigations,…
Added 1 day ago
Commercial Business Development Manager
Munn Insurance
Dartmouth, NS
Full-time
Collaborate closely with Commercial Account Managers and insurer partners to develop competitive client solutions.
Customer Support Specialist
Wheels, Inc.
Mississauga, Canada
Full-time
…who bring creative solutions to life. As a Customer Support Specialist, you’ll be an essential part of that mission, ensuring every client and driver interaction reflects our high standards…
Search Advertising Specialist - E-Commerce - (Remote)
BlueTuskr
Remote, Canada
Full-time · Remote
We're looking for an SEM Specialist who wants to build real depth in paid search. Reporting to the SEM Lead, you'll own the day-to-day execution of campaigns across a portfolio of…
Scotia Jarislowsky Fraser Wealth Manager
Scotiabank
Kingston, ON
Working closely with the Centralized Registrant & Investment Advisory Team (CRIA) and other Scotia Wealth Management specialists, the Wealth Manager supports clients in achieving their…
Program Account Manager, HealthTech
OceanMD
ON
Full-time
Reporting to the Sr. Director, Government Program Services, and working closely with the Senior Program Account Manager, we are adding a Program Account Manager, HealthTech Provincial…
Accounting Systems Process Specialist
Canada Life
Winnipeg, MB
Full-time
The Accounting System Process Specialist will support and oversee various complex accounting and financial functions across multiple lines of business within the Public Service Plans.The…
Accounting Systems Process Specialist
The Canada Life Assurance Company
Winnipeg, MB
The Accounting System Process Specialist will support and oversee various complex accounting and financial functions across multiple lines of business within the Public Service Plans.The…
Bilingual Trade Support Specialist (English & Mandarin)
Questrade Financial Group
Toronto, ON
The Trade Support Specialist is a high-tier subject matter expert dedicated to achieving First Contact Resolution (FCR) for specialized trade-related inquiries. By adopting the "You touch…
Senior Pursuit Specialist, Federal
Stantec
Ottawa, ON
Full-time
Support client development and account management efforts, including opportunity tracking and positioning activities and client relationship management planning.
IT Solutions Account Manager
Yoush Consulting
Toronto, Ontario
Full-time
Communicate and coordinate with our internal resource specialist to keep them abreast of future client needs to fulfill client resource needs.
Remote Building Automation Services (RBAS) Technician
Ainsworth Inc
Mississauga, ON · Ottawa, ON
Full-time
Support strategic account initiatives and contribute to major client pursuits & engagements
Strategic Growth Account Manager Field Role
The KMAC GROUP
Ottawa, ON
Full-time
Company Description KMAC Group is an industry-leading sales performance specialist that supports both large and small sales organizations. The company’s Advancer Model Selling System uses…
Senior Transition Specialist Case Manager
Edward Jones
Mississauga, ON
$86,000 to $146,400 CAD / year
Full-time
The Senior Transition Specialist Case Manager is responsible for monitoring and supporting branch teams from the start of the client transition plan through completion to ensure a smooth…
Customer Care Specialist
Ametek, Inc.
Levis, QC
Do you enjoy building long-term client relationships, guiding customers through their options, and making sure they feel supported every step of the way? In this Customer Care Specialist…
Communications Specialist/ Graphic Designer
BGIS
Markham, Ontario
Full-time
The Communications Specialist leads various communications initiatives within a region, in support of BGIS client programs. They create, implement and oversee communications programs that…
Ad Sucess Specialist- Programmatic
MediaMint
Toronto, ON · Greater Toronto Area, Canada
Full-time
We are seeking an Ad Success Representative to support an esteemed client in the digital advertising space. This role is a hybrid of strategic account management and operational excellence.…

OceanMD

Program Account Manager, HealthTech

ON, Canada

Pay: The salary range for this position is $80k–$100k.
Job type: Full-time
Apply by: Nov 9, 2026

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

Jump to the original description

Responsibilities

The Program Account Manager will coordinate provincial digital health program activities, including tracking deliverables, managing project documentation, and facilitating communication across cross-functional teams. They will also support governance by preparing reports, dashboards, and briefing materials while identifying and mitigating program risks.

Requirements

Candidates should have proven experience in program coordination, project delivery, or business analysis, ideally within healthcare technology or government sectors. Strong organizational, analytical, and communication skills are required to manage complex stakeholder environments and maintain project documentation.

Experience

2 to 5 years

Working hours

40 hours per week

Work arrangement

Hybrid

Days in the office

Skills

Program management
Project coordination
Business analysis
Stakeholder management
Documentation
Risk management
Data analysis
Communication
Microsoft Office
Project planning
Reporting
Cross-functional collaboration
Problem solving
Interoperability
Digital health

Benefits

Flexible hours
Professional development
Meeting-free Friday afternoons
Social get-togethers

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Project Coordination
Business Analysis
Digital Health
EMR
Patient Engagement
eReferral
Government Programs
Stakeholder Management
Risk Management
Interoperability
FHIR
Ocean Platform
Microsoft Office
PowerPoint
Excel
Governance
Project Planning
Healthcare Technology
Reporting
Documentation
Cross-functional Teams
Workflow Development
Status Reporting
Client Relations

Original job description

Join us as we change healthcare for the better.

OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week. Our digital healthcare solutions empower patients and physicians to overcome the barriers preventing the timely delivery of healthcare services. By replacing paper forms with digital tools, we give patients and providers secure ways to connect, share health information, and update patient records. Our tools:

Empower patients to share health information with their physician before, during, and after visits, helping to ensure health records are up to-date and accurate while improving patient care.
Meet the growing demand for digital solutions with online booking and secure messaging that improves the patient’s experience, reduces the need for unnecessary phone calls, and makes clinics more efficient.
Improve access to care by replacing faxes, displaying wait times, and reducing the time to process and access specialist referrals.

Who we need

Reporting to the Sr. Director, Government Program Services, and working closely with the Senior Program Account Manager, we are adding a Program Account Manager, HealthTech Provincial Programs to our team. You will support the successful delivery of provincial digital health programs by coordinating action items and deliverables, maintaining project documentation, gathering information from teams across OceanMD, and helping ensure commitments, risks, and decisions are tracked and communicated. The Senior Program Account Manager will retain primary accountability for program strategy and senior client relationships, while you help translate priorities into coordinated plans and consistent execution.

This is an existing, full-time, hybrid role requiring work in the office 2-3 days per week and travel within Canada as needed.

Who you are

You are an organized and analytical program professional who enjoys turning complex discussions into clear actions and measurable progress. You bring experience coordinating cross-functional initiatives, managing documentation and deliverables, and gathering the information stakeholders need to make decisions. You are comfortable following up across teams, identifying gaps or roadblocks, and escalating issues appropriately. You thrive in an environment where no two days are alike and are motivated by the opportunity to improve healthcare through technology. Experience in healthcare, government, or technology environments would be an asset.

What's in it for you

Impact and influence. You want to make a difference in how Canadians experience the healthcare system and empower patients and physicians with the technology they need to streamline access to information.

A place to grow your career and your skills. You will immerse yourself in learning about what we do, understanding the impact we make on the lives of Canadians - established and new, young and old - as we bring an empowering service to them. We are looking for individuals who want to commit to our work, take our offerings to the next level and beyond, and help us grow as a company. In turn, as we continue to scale, we will take you on the journey with us, with opportunities for professional development, recognition, and growth.

Learning and exposure. You will work closely with an experienced senior program leader and cross-functional teams, gaining exposure to large-scale provincial digital health programs. You will have opportunities to strengthen your program management, business analysis, and client-facing skills while contributing to how the Government Program Services team operates as it grows.

How you will make an impact

Support program delivery. Working closely with the Senior Program Account Manager, you will coordinate activities that support provincial program commitments, implementation plans, and client deliverables.
Track actions and deliverables. You will maintain project plans, action logs, decision records, risks, issues, dependencies, and status reports. You will follow up with owners to keep work moving and escalate concerns when needed.
Gather and analyze information. You will work across OceanMD's Product, Integrations, Support, Education, Finance, Legal, and other teams to investigate questions, consolidate responses, and prepare clear recommendations or briefing materials.
Coordinate stakeholders. You will organize meetings, prepare agendas and materials, capture decisions and next steps, and ensure stakeholders receive timely updates.
Support reporting and governance. You will help prepare client updates, program dashboards, presentations, meeting packages, and other materials used in internal and external governance forums.
Identify risks and roadblocks. You will monitor emerging issues, gather the relevant facts, assess potential impacts, and work with the Senior Program Account Manager and internal teams to identify next steps.
Improve program processes. You will help develop templates, workflows, documentation standards, and reporting practices that make provincial program delivery more consistent and efficient.

What you bring

Relevant experience. You have proven experience in program coordination, project delivery, business analysis, client delivery, account support, or a related role. Experience in healthcare technology, government programs, or another complex stakeholder environment is an asset.
Project coordination skills. You have experience maintaining project plans, tracking actions and deliverables, documenting decisions, monitoring dependencies, and producing clear status updates.
Analytical skills. You can investigate questions, bring together information from multiple sources, identify gaps and risks, and translate complex details into concise summaries and practical recommendations.
Communication skills. You communicate clearly and professionally in writing, meetings, presentations, and stakeholder updates. You are comfortable following up with colleagues at different levels of the organization.
Organization and follow-through. You manage competing priorities, maintain accurate documentation, meet deadlines, and ensure commitments do not get lost between teams.
Collaboration and adaptability. You build productive working relationships, seek input from subject-matter experts, and know when to resolve an issue independently and when to escalate it. You work with a sense of urgency and thrive in an evolving environment.
Technical skills. You are proficient with Microsoft Office and project management or collaboration tools. You have experience preparing PowerPoint presentations, maintaining Excel-based trackers, and working with reporting data. Experience with the Ocean Platform is an asset.
Sector knowledge. Exposure to digital health, provincial healthcare programs, government stakeholders, EMRs, HIS platforms, interoperability, or FHIR is an asset rather than a core requirement.
Purpose and values. You are passionate about improving healthcare and interested in new ideas and technology. You share our commitment to ethical behaviour, accountability, respect, honesty, and integrity.

Compensation

The salary range for this position is $80k–$100k. The salary will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At OceanMD we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

What you can expect from our interview process:

A virtual interview with a Talent Advisor discussing your interest in the role and the company and how you will make an impact as our new Program Account Manager. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.
A virtual interview with the Sr. Director, Government Program Services and the COO to learn about the role and future plans. You will be able to share your insights and experience and have time to ask questions about the company and the role.
A final in-person interview with members of the Government Program Services team and the leadership team. This will be a chance for you to ask questions about the company's growth trajectory and how you will contribute as the new Program Account Manager.

Our culture, our team

We’re a scaling company expanding rapidly across the country. We are incredibly passionate about our ability to make a difference in the lives of Canadians through our technology, and we firmly believe that we can do our best work with realistic deadlines and transparent communication about where we are and what’s next for us as an organization. We understand the time it takes to revolutionize a paper-based industry and develop and release high-quality, resilient, compliant, and responsive technology that is easy to use, so we ensure that pace is factored into our projects and deliverables across the organization.

Our focus is your growth and professional satisfaction, resulting in clear opportunities to help us scale and be better through your ideas and the chance to be part of projects and try new things. We are dedicated to our team, and we strongly believe that family comes first. To that end, we strive to find opportunities to support balance in the workplace and between work and home. As part of this, we have flexible hours, regular opportunities for social get-togethers, and meeting-free Friday afternoons.

Everyone here is deeply committed to what we can do - and the potential we have to do more. As a result, we provide an opportunity for Cognisant Causes, our name for passion projects in healthcare, where no funding is available and a little technical expertise and time is needed to make a big difference. It’s a way to give back and to add further meaning to what you do here.

A note on values

We value ethical behaviour above all else. We care about each other, and we respect each other as professionals and people. We treat our customers with respect and keep our word, even if it hurts. We own our mistakes. We strive for honesty and integrity every day in every situation. We look for people who share these values.

We are transforming patient care across the country, and we’ve only just begun. Join us

We are always on the lookout for ethically driven, intelligent, and compassionate professionals who want to be part of an energetic culture and company, people who are interested in contributing their talents in a challenging, interdisciplinary environment. If you feel you meet 70% of the qualifications we are looking for and are determined to make a difference, we encourage you to apply. We promise to consider your application fully.

Express your interest here, explore what we do here, or follow us on LinkedIn to stay connected.

We strive to build a diverse team and encourage applications from traditionally underrepresented groups. If we can make this easier through accommodation in the recruitment process, please let us know.

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