Find work in Canada.

326,575 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
BUSINESS MANAGEMENT ANALYST
City of Toronto
Toronto, ON
Reporting to the Advisor, Strategic Planning & Business Support, you will contribute to a diverse portfolio of work that includes business and technology planning, process improvement,…
Added 1 hour ago
Enterprise Customer Support Specialist
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
Full-time
Serving as a trusted advisor to Enterprise firm admins, IT leads, and other senior stakeholders, providing solutions and coaching that enable our customers to leverage our products to do…
Added 1 hour ago
Director, Canada Chief Compliance Officer
PayPal
Toronto, ON · CAN - Ontario - Toronto - Corp - University Ave
Full-time
…significant time influencing executive decisions. This role serves as advisor and counsel on regulatory matters, leading resolution of highly complex situations and developing strategies…
Added 2 hours ago
Solutions Designer – Senior - RQ11310
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Solutions Designer with strong experience in Oracle Siebel CRM and Adobe AEM technologies. The successful candidate will be responsible for designing technology…
Added 2 hours ago
Solutions Designer – Senior - RQ11310
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Solutions Designer with strong experience in Oracle Siebel CRM and Adobe AEM technologies. The successful candidate will be responsible for designing technology…
Added 2 hours ago
Solutions Designer – Senior - RQ11310
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Solutions Designer with strong experience in Oracle Siebel CRM and Adobe AEM technologies. The successful candidate will be responsible for designing technology…
Added 2 hours ago
Senior Advisor, Strategic Change and Transformation Engagement (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
Full-time
…and used within an organizational model focused on product management, agile at scale, and continuous value…
Added 2 hours ago
Labor Relations Specialist
Carlson Construction Group
North Vancouver, BC
$80,000 to $95,000 CAD / year
Full-time
Reporting to senior leadership and partnering closely with the General Managers of our diverse group of companies, this role will serve as a trusted advisor on labour and employee relations…
Added 2 hours ago
Senior Procurement Advisor
Raise
Burnaby, BC
Full-time
Raise is currently hiring a Senior Procurement Advisor on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry…
Added 2 hours ago
Enterprise Architect, Americas Markets & Industries Office of the CTO
Microsoft
Goodwood, ON
Full-time
Develops trusted relationships with senior-level decision makers at high-impact customers and partners to build influence in addressing problems and blockers and facilitating additional…
Added 3 hours ago
Senior Tritium Engineer
Kinectrics
Toronto, ON
Full-time
Diversity: The company is dedicated to promoting diversity in its workforce, up to and including the senior management level. Our diversity committee ensures we stay up to date on leading…
Added 3 hours ago
Director, Finance
Cambridge Memorial Hospital
Cambridge, ON
Full-time
Experience presenting financial information to senior leadership and/or Board Committees.
Added 3 hours ago
Senior Solutions Architect (Pre-Sales)
Jobgether
Canada
$130,000 to $180,000 CAD / year
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Solutions Architect (Pre-Sales) based in Canada.
Added 3 hours ago
Principal Sales Systems Engineer
Jobgether
Canada
Full-time
Demonstrated experience engaging senior government technology executives, policy leaders, acquisition stakeholders, and other influential decision-makers as a trusted technical advisor.
Added 3 hours ago
Senior Advisor, Community Relations (Trois-Rivières)
VIA HFR - VIA TGF Inc
Canada
Are you looking to take on a challenging and high-impact role? We are seeking a Senior Advisor, Community Relations. This position, based in Trois-Rivières, requires travel within the…
Added 3 hours ago
Senior Manager, Sales Originator (Banking & Insurance)
Accenture
Toronto, ON
Full-time
Establish trusted advisor relationships with C-level executives and senior business leaders across banking and insurance clients.
Added 4 hours ago
Senior Advisor, Strategic Change and Transformation Engagement (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time
…and used within an organizational model focused on product management, agile at scale, and continuous value…
Added 5 hours ago
Senior Manager, Contact Center - Escalations
Walmart Canada
Mississauga, ON
Full-time
The role serves as a trusted advisor to senior leadership, providing clear visibility into critical customer issues, emerging trends, and opportunities for improvement. Through strong…
Added 5 hours ago
Group Manager – Flow Monitoring
AECOM
Markham, ON
$130,000 to $160,000 CAD / year
Full-time
…multidisciplinary team of approximately 15 staff members - including senior engineers, data analysts, and field technicians - while driving business growth and maintaining high-level client…
Added 5 hours ago
Senior Director, Communications
Omnicom Media
Toronto, ON
Full-time
Executive Communications - Serve as a trusted advisor to senior leadership, developing executive messaging, thought leadership, speeches, talking points and media preparation.
Added 6 hours ago
Senior Audit Manager, Canadian Business Banking and Credit Risk (1185)
TD
Toronto, ON
Full-time
Act as the audit lead or audit advisor to management and respective teams for area of specialization. Report on emerging trends, identifying issues and opportunities and recommending action…
Added 6 hours ago
Data Scientist II
TD
Toronto, ON
Full-time
Act as a trusted advisor to business partners, influencing decisions through clear, compelling insights.
Added 6 hours ago
Chief Financial Officer (CFO) Strategic Business Executive
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Reporting directly to the Board of Directors, the CFO serves as the principal financial advisor to the Board and Executive Leadership Team, providing leadership across financial operations,…
Added 6 hours ago
Human Resources Business Partner
Optima Living
Edmonton, AB
As the HR Business Partner (HRBP) reporting to the Senior HR Manager, the HRBP will serve as a strategic partner to the business units, aligning HR strategies with business goals. Working…
Added 7 hours ago
Principal M&A Analyst Cyber
McKesson
Mississauga, ON
Full-time
Serve as the senior cybersecurity diligence advisor in high-ambiguity situations where evidence is incomplete, timelines are compressed, and decisions carry significant enterprise…

OceanMD

Technical Support and Engagement Specialist, Provincial Programs

Toronto, ON, M1N 2X7, Canada

Pay: The salary range for this position is $80,000–$90,000.
Job type: Full-time
Apply by: Dec 27, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Who we are

Join us as we change healthcare for the better.

OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week. Our digital healthcare solutions empower patients and physicians to overcome the barriers preventing the timely delivery of healthcare services. By replacing paper forms with digital tools, we give patients and providers secure ways to connect, share health information, and update patient records. Our tools:

Empower patients to share health information with their physician before, during, and after visits, helping to ensure health records are up-to-date and accurate while improving patient care.
Meet the growing demand for digital solutions with online booking and secure messaging that improves the patient’s experience, reduces the need for unnecessary phone calls, and makes clinics more efficient.
Improve access to care by replacing faxes, displaying wait times, and reducing the time to process and access specialist referrals.

Who we need

Reporting to the Vice President, Client Relations, we are hiring a Technical Support and Engagement Specialist, Provincial Programs. As our new Technical Support and Engagement Specialist, you will serve as OceanMD’s technical representative within provincial program pods, partnering closely with our Technical Support Team Lead and provincial support teams to build effective ways of working and strengthen how support is delivered. You will bring together your technical curiosity, client relationship skills, and understanding of support operations to investigate issues, uncover trends in support data, and coordinate complex issues through to resolution, playing a key role in helping provincial programs get the most from Ocean.

This is a full-time hybrid role requiring you to work from our Toronto office two to three days per week and requires flexibility to work outside of typical office hours to meet the demands of our clients’ time zones.

What’s in it for you

Drive national healthcare impact. You will directly shape and elevate key provincial healthcare relationships, ensuring seamless support operations across organizations that empower clinicians. This is an opportunity to optimize care delivery and impact patient outcomes at scale across Canada.

End-to-end strategic ownership. You will lead executive client review meetings, analyze high-level support trends, and manage critical escalations. This is a chance to move beyond routine ticketing and drive continuous operational improvements across multi-stakeholder provincial programs.

Accelerate your career in HealthTech. You will deepen your product expertise in eReferral and patient engagement tools while serving as the primary bridge between client support teams, product engineering, and internal executive leadership. As part of WELL Health Company, you will work in a fast-scaling, innovation-driven environment that offers clear pathways for career growth, professional development, and cross-functional leadership.

How you will make an impact

Build client relationships. You will develop strong working relationships with provincial client teams and act as a consistent point of coordination between their support teams and OceanMD. You will help establish clear communication, dependable handoffs, and shared expectations across organizations.
Coordinate support operations. You will coordinate established Tier 1 and Tier 2 support processes and help develop new approaches as additional provincial program teams come on board. You will clarify responsibilities, handoffs, escalation pathways, and ways of working so support teams know how to work together effectively.
Lead reporting and reviews. You will own monthly support reporting and lead client review meetings, turning support data and trends into clear insights and agreed actions. You will coordinate follow-up across teams and make sure commitments are tracked through to completion.
Investigate trends and issues. You will oversee the review and analysis of trends involving OceanMD’s automated responses and support tools. You will look beyond individual issues to identify recurring challenges and opportunities to improve how support is delivered.
Manage escalations. You will coordinate provincial escalations by bringing together the right internal teams, keeping stakeholders informed, and following issues through to resolution. You will use sound judgment to understand when additional technical or operational expertise is needed.
Expand product expertise. You will investigate reported behaviour directly in OceanMD, test and explore issues, and build enough product understanding to discuss problems accurately. You will be able to explain what is happening and clearly articulate where further technical support is needed.
Connect support systems. You will work comfortably with support tools and help coordinate integrations between external teams’ tools and OceanMD’s support systems. When technical expertise is required, you will work closely with the appropriate technical colleagues to move the issue forward.
Improve support delivery. Working closely with your internal teams, you will identify recurring support challenges and help improve the processes, tools, and ways of working used to support provincial programs.

What you bring

The experience. You have strong client relationship management experience and a solid understanding of support operations, with proven experience in progressively more senior roles. You have experience coordinating support relationships or operational work across multiple teams and stakeholders. Education in healthcare informatics, business, or a related field is also helpful, but the ability to learn OceanMD and understand the client environment is important.
The support operations skills. You have experience coordinating Tier 1 and Tier 2 work, managing escalations, establishing clear processes, and improving how teams work together. You are comfortable creating dependable workflows and knowing when an issue needs to be escalated or referred to another team.
The analytical approach. You can prepare useful reports, identify meaningful trends, and turn findings into clear actions. You are comfortable leading client discussions, explaining what the data means, and coordinating the follow-up needed to address issues or improve performance.
The technical curiosity. You are interested in understanding how technology works and are willing to investigate product behaviour directly rather than relying solely on someone else’s summary. You can test, ask thoughtful questions, work through problems, and explain technical issues clearly to both technical and non-technical stakeholders.
The systems mindset. You are comfortable working with support tools and understanding how information and workflows move between integrated systems. Experience working with connected platforms, support technology, or system integrations will help you navigate the role. Knowledge of healthcare technology, provincial healthcare programs, government stakeholders, EMRs, or related digital health environments would be an asset.
The judgement and communication. You communicate clearly, build trust with clients and colleagues, and follow through reliably on commitments. You can coordinate issues involving multiple stakeholders while keeping people informed and focused on practical next steps.
The flexibility. You are comfortable adjusting your working hours when the client needs it. This role supports provincial programs and is not limited to a traditional 9-to-5 schedule, so flexibility and dependable follow-through are important.

Compensation

The salary range for this position is $80,000–$90,000. Compensation will be determined based on your experience, skills, qualifications, and the needs of the organization. At OceanMD, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise you bring to the team.

What you can expect from our interview process:

A virtual interview with a Talent Advisor to discuss your interest in joining OceanMD and in the role. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.
A virtual interview with the Vice President, Client Experience, and the Chief Operating Officer, focused on your client relationship experience, background in support operations, approach to escalations, and ability to work across teams.
A final in-person interview with the Technical Support, Team Lead and your future peers, focused on how you approach support relationships, technical problem-solving, collaboration, and client communication.

Our culture, our team

We’re a scaling company expanding rapidly across the country. We are incredibly passionate about our ability to make a difference in the lives of Canadians through our technology, and we firmly believe that we can do our best work with realistic deadlines and transparent communication about where we are and what’s next for us as an organization. We understand the time it takes to revolutionize a paper-based industry and develop and release high-quality, resilient, compliant, and responsive technology that is easy to use, so we ensure that pace is factored into our projects and deliverables across the organization.

Our focus is your growth and professional satisfaction, resulting in clear opportunities to help us scale and be better through your ideas and the chance to be part of projects and try new things. We are dedicated to our team, and we strongly believe that family comes first. To that end, we strive to find opportunities to support balance in the workplace and between work and home. As part of this, we have flexible hours, regular opportunities for social get-togethers, and meeting-free Friday afternoons.

Everyone here is deeply committed to what we can do - and the potential we have to do more. As a result, we provide an opportunity for Cognisant Causes, our name for passion projects in healthcare, where no funding is available and a little technical expertise and time is needed to make a big difference. It’s a way to give back and to add further meaning to what you do here.

A note on values

We value ethical behaviour above all else. We care about each other, and we respect each other as professionals and people. We treat our customers with respect and keep our word, even if it hurts. We own our mistakes. We strive for honesty and integrity every day in every situation. We look for people who share these values.

We are transforming patient care across the country, and we’ve only just begun. Join us

We are always on the lookout for ethically driven, intelligent, and compassionate professionals who want to be part of an energetic culture and company, people who are interested in contributing their talents in a challenging, interdisciplinary environment. If you feel you meet 70% of the qualifications we are looking for and are determined to make a difference, we encourage you to apply. We promise to consider your application fully.

Express your interest here, explore what we do here, or follow us on LinkedIn to stay connected.

We strive to build a diverse team and encourage applications from traditionally underrepresented groups. If we can make this easier through accommodation in the recruitment process, please let us know.

Apply About employer

More about this job

Responsibilities

You will serve as the technical representative for provincial programs, coordinating support operations and managing client relationships. This involves analyzing support data, leading client review meetings, and resolving complex technical escalations.

Requirements

The role requires strong experience in client relationship management and support operations, ideally within a healthcare or technical environment. Candidates should possess analytical skills, technical curiosity, and the ability to coordinate workflows across multiple stakeholders.

Skills

Support operations
Technical support
Data analysis
Escalation management
Reporting
Stakeholder management
Product expertise
System integration
Healthcare informatics
Communication
Problem-solving
Workflow optimization
Technical troubleshooting

Benefits

Flexible hours
Professional development
Career growth opportunities
Meeting-free Friday afternoons
Social get-togethers

Visa sponsorship

Not detected in the job text

Keywords

OceanMD
WELL Health
HealthTech
eReferral
Patient engagement
EMR
Healthcare informatics
Tier 1 support
Tier 2 support
Data analysis
Client relations
System integration
Technical support
Provincial programs
Digital healthcare
Escalation management
Reporting
Stakeholder management
Workflow optimization
Software

Report this job