Medical Office Assistant

Medical Office Assistant (MOA)

Oceanstone Medical Clinic – White Rock, BC

Oceanstone Medical Clinic is a modern, patient-centred family practice located in the heart of White Rock, BC. We are building a calm, compassionate, and high-functioning clinical environment where healthcare feels both personal and empowering.

Our team of experienced family physicians provides comprehensive care across all stages of life . Our mission: Empowering your best health.

Role Overview

We are seeking a Medical Office Assistant (MOA) to join our growing team in a full-time or part-time, on-site role. As the first point of contact for patients, you will play a key role in shaping the patient experience and supporting the smooth day-to-day operations of the clinic. This role requires someone who is organized, compassionate, proactive, and thrives in a structured, team-based environment.

Key Responsibilities

• Manage phone lines with professionalism and warmth
• Schedule and coordinate patient appointments efficiently
• Perform patient intake and maintain accurate records in the EMR
• Verify health coverage and liaise with insurance providers as needed
• Support physicians with administrative and clinical workflow coordination
• Handle correspondence, referrals, and documentation
• Maintain a calm and welcoming front-desk environment
• Contribute to efficient clinic flow and patient satisfaction

Qualifications & Skills

• Strong phone etiquette and excellent customer service skills
• Experience with appointment scheduling and calendar management
• Familiarity with medical terminology and clinical workflows
• Knowledge of insurance verification processes
• Proficiency in administrative tasks (data entry, filing, communication)
• Excellent organizational and multitasking abilities
• Strong communication and interpersonal skills
• Ability to work collaboratively within a team

Preferred

• Previous experience in a family practice or medical clinic
• Completion of a Medical Office Assistant program
• Experience with EMR systems (Oscar Pro preferred)
• Based in White rock / South Surrey

Who You Are

• Compassionate, patient-focused, and detail-oriented
• Calm under pressure and able to prioritize effectively
• Proactive and takes ownership of tasks
• Excited to be part of a growing clinic environment
• Aligned with a culture of respect, professionalism, and excellence

Why Join Oceanstone

• Be part of a new and growing clinic from the ground up
• Supportive, team-oriented culture
• Leadership that values work-life balance and staff wellbeing
• Modern clinic space steps from White Rock beach
• Opportunity to grow with the clinic and shape its future
• Competitive compensation