IT & data jobs in Canada

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Added 1 month ago
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Energy Data Analyst
Studio.Energy
Calgary, AB
- Contract
Studio.Energy helps leaders navigate the business of energy by transforming data, information, and noise into timely, trusted knowledge. Founded by economist and energy thought leader Peter…
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Network Administrator
CDW
Calgary, AB
- Contract
Onsite in Calgary five days per week · Must have access to reliable transportation and their own vehicle for school-site visits
Added 1 month ago
TC
Data Engineer
TMC Canada
Montreal, QC
- Full-time
TMC Canada is looking for an experienced Data Engineer to join our team in Montréal and work on high-impact infrastructure projects for a tier 1 global financial institution.
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IBM i System Administrator with JDA MMS (merchandise management)
Programmers.io
Canada
- Full-time
…directories, Binder Language, SQL, Embedded SQL, API’s, DDL, Data Queues, Database…
Added 1 month ago
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Technical Business Analyst
BMO
Calgary, AB · GCS
- Full-time
System architecture concepts & data flow mapping
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IBM i System Administrator
Programmers.io
ON · Ontario, Canada
- Full-time
…directories, Binder Language, SQL, Embedded SQL, API’s, DDL, Data Queues, Database…
Added 1 month ago
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Data Analyst
Actlabs
Ancaster, ON
- $22 to $24 CAD / hour
- Full-time
Candidate must possess strong verbal and written communication skills in English · Day shift, overtime and or/week-end may be required
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Streaming Data Engineer
PLATO
Remote, Canada
- $75 to $95 CAD / hour
- Full-time
- Remote
Job Title: Streaming Data Engineer - Bronze, Silver, and Gold
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Senior Reference Data Analyst
CanDeal
Toronto, ON
- Full-time
CanDeal Group is a leading provider of electronic marketplaces and data services for Canadian dollar fixed income securities and derivatives. CanDeal’s Markets Division, provides access to…
Added 1 month ago
Business Systems Analyst Student
PCL Construction
Edmonton, AB
Consolidate and sanatize relevant data sources.
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Senior Machine Learning Engineer
TekRek
Montreal, QC
- $140,000 to $160,000 CAD / year
- Full-time
…industries, building everything from classical models on structured data to LLM-powered systems in the cloud. The right person has deep expertise in at least one of software, data, or ML…
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Network Security Administrator
Brookfield Renewable
Gatineau, QC
- Full-time
Added 1 month ago
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Bilingual IT Support Engineer
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Mirabel, QC
- Full-time
Must Have Technical Skills:
Added 1 month ago
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Junior/Intermediate Network Administrator
Calian in Space & Technology
Ottawa, ON
- Full-time
Ability to work on-site in Ottawa 2–3 days per week (hybrid model)
Added 1 month ago
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Lead Data Analyst, Growth Marketing
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Lead Data Analyst, Growth Marketing to join our Growth Marketing Team. With ownership of marketing data reporting and analysis, you'll conduct analysis and support our…
Added 1 month ago
LC
Lead Data Analyst, Growth Marketing
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Lead Data Analyst, Growth Marketing to join our Growth Marketing Team. With ownership of marketing data reporting and analysis, you'll conduct analysis and support our…
Added 1 month ago
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Sr Business Systems Analyst - Credit Finance - 12 Month Contract
Caspian One
Toronto, ON
- Contract
…transformation team. This role sits at the heart of a major data transformation programme, helping to modernise how credit finance data is captured, consolidated, analysed, and consumed…
Added 1 month ago
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Intermediate Business Systems Analyst (BSA) - Payments
CGI
Halifax, NS
- Full-time
Analyze payment transaction data to ensure data integrity and prevent business or technical data leakage.
Added 1 month ago
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Technology Lead - Database Administrator
Infosys
Mississauga, ON
- Full-time
The role supports our client’s enterprise data modernization initiatives by ensuring a robust, scalable, and secure Databricks platform for analytics and engineering teams.
Added 1 month ago
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Staff Data Engineer
Meeru AI Inc
Remote, Canada
- Full-time
- Remote
…- and apply machine learning to turn fragmented operational data into grounded, auditable intelligence for CFOs, controllers, and FP&A…
Added 1 month ago
Software Development Manager, AWS ElastiCache
Amazon
Vancouver, BC
…transactional log, giving customers in-memory speed together with data durability, consistency, and recoverability. MemoryDB powers demanding, latency-sensitive workloads at scale for AWS…
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Application Security Engineer
VGS
Canada
- $175,000 to $230,000 USD / year
- Full-time
…directly into their stack, taming the complexity of payment data so they can move…
Added 1 month ago
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Network Administrator
Windsor Salt Ltd.
Canada
- $77,100 to $93,842 CAD / year
- Full-time
Implement and enforce network security measures, such as access controls, firewall rules, intrusion detection systems, and data encryption.
Added 1 month ago
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Enterprise Data Architect
Zodiac Solutions, Inc
Toronto, ON
- Full-time
14+ years of experience in Enterprise Data Architecture, Hadoop Ecosystem, Big Data Engineering, and Data Platform Modernization.
Added 1 month ago
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Machine Learning Engineer
AGCO Corporation
Winnipeg, MB
- Full-time
…closely with cross-functional teams to define problems, shape data strategies, and ensure solutions are robust, scalable, and…

OCS Ontario Cannabis Store

Data Analyst, Customer Support Operations

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Posting language: English
Posted: Oct 6, 2026

Original job description

About Us

The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and are the provincial wholesaler of cannabis for private retail stores.

Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.

About The Role

We're looking for a Data Analyst, Customer Support Operations to join our team!

In this role, you will transform retailer support, customer experience, sales, and operational data into meaningful insights that help drive informed business decisions. You will be responsible for developing and maintaining dashboards, scorecards, recurring reports, and ad hoc analyses that enable internal teams to better understand service performance, retailer needs, operational trends, and opportunities for continuous improvement.

Working closely with Customer Support Operations, CRM, retailer-facing teams, Data Science, and technology partners, you will gather reporting requirements, validate data, support enhancements to the Retailer Data Program, and promote the consistent use of metrics across the organization. The role also involves translating complex data into clear, actionable insights for both technical and non-technical audiences, while helping to improve the accuracy, accessibility, and overall value of operational reporting.

About Your Day

Develop retailer-focused dashboards, scorecards, reports, and analytical solutions that support business growth and improved performance.
Partner with CRM and COS teams to deliver meaningful retailer insights related to sales performance, product assortment, purchasing patterns, customer engagement, inventory trends, and promotional effectiveness.
Produce recurring and ad hoc reporting that supports retailer business reviews, account planning, and growth initiatives.
Analyze retailer sales and product performance data to identify trends, opportunities, risks, and areas requiring attention.
Develop retailer segmentation, benchmarking, and comparative performance reporting to support strategic decision-making.
Translate complex data into actionable insights and recommendations that help retailer-facing teams drive business growth.
Provide analysis that helps business teams evaluate retailer engagement, service adoption, and growth opportunities
Act as the day-to-day business lead for assigned Retailer Data Program activities, coordinating requirements, enhancement requests, testing, documentation, and stakeholder feedback.
Develop and maintain the strategic roadmap for RDP enhancements, new capabilities, and future-state analytics solutions.
Gather business requirements from stakeholders and translate needs into clear development priorities.
Evaluate, prioritize, and manage enhancement requests based on business impact, customer value, and organizational objectives.
Partner closely with the Data Science team to design, test, validate, and implement new reporting features and analytical capabilities.
Monitor platform utilization, adoption, and effectiveness, recommending improvements that increase retailer engagement and value realization.
Lead continuous improvement initiatives that enhance the retailer experience and analytical capabilities of the platform.
Develop and maintain dashboards, scorecards, and recurring reports for Customer Experience Operations and associated retailer-support activities, leveraging Power BI
Produce weekly, monthly, quarterly, and annual reporting for Customer Experience Operations and associated retailer-support functions to inform [add detail on intended use of reporting].
Prepare forecasts and scenario analyses to support resource management decisions, retailer growth strategies, and business planning
Analyze service, retailer, sales, and operational data to investigate variances, trends, exceptions, and potential drivers of performance.
Automate repeatable reporting activities where practical and improve the consistency and efficiency of reporting processes.
Prepare presentations and reports to capture business narratives for Customer Service Leadership up to executive-level audiences.
Manage reports and datasets within assigned Power BI workspaces, following established access, publishing, security, and data-governance standards.
Develop and maintain scalable data models that support operational and strategic reporting requirements.
Write and optimize SQL queries to extract, transform, and analyze data from multiple sources.
Ensure data quality, integrity, consistency, and accuracy across reporting environments.
Maintain data dictionaries, KPI documentation, reporting standards, and governance frameworks.
Enable self-service analytics through training, documentation, and user support.

About You

Post-secondary degree or diploma in Data Analytics, Business Analytics, Computer Science, Statistics, Mathematics, Information Systems, Business Administration, or a related field.
Advanced education, specialization, or certifications in analytics, business intelligence, data management, or related disciplines.
5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Experience developing and administering Power BI dashboards and reporting environments.
Experience working with SQL and relational databases.
Demonstrated ability to translate business requirements into reporting and analytical solutions.
Experience supporting business leaders with performance reporting and strategic analysis.
Experience in retail, wholesale, eCommerce, customer support, or omnichannel operations is an asset.
Experience supporting retailer-facing, account management, CRM, or customer success teams is preferred.
Experience partnering with Data Science teams to deliver analytical products and reporting enhancements is preferred.
Experience managing product enhancements, stakeholder priorities, or analytics roadmaps is an asset.
Advanced Power BI development, administration, and dashboard design.
Advanced Microsoft Excel skills, including data modeling and analytics functions.
Strong SQL querying and database analysis skills.
Data visualization and storytelling capabilities.
Forecasting, trend analysis, and performance measurement methodologies.
Data governance and data quality management practices.
Excellent verbal communication, presentation, and stakeholder management skills.
Experience with predictive analytics techniques is preferred.
Knowledge of cloud-based analytics environments and data warehousing concepts is an asset.
Power BI certification or related analytics certifications is preferred.

About The Job

Location: Toronto, ON near York Mills and Yonge Street
Hours of Work: 36.25 a week
Employment Type: Permanent, Full-Time
Required Travel: Rare, usually within the GTA

Compensation

The target hiring range for this position is $80,000 - $86,000. This is a pay grade 5B role, with a salary range of $ $61,291.58 - $93,437.08. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation, please let us know, we will work with you to meet your needs.

Apply on LinkedIn About employer

More about this job

Responsibilities

Develop and maintain Power BI dashboards, scorecards, recurring reports, data models, and SQL analyses to assess retailer, customer support, sales, and operational performance. Lead assigned Retailer Data Program activities, translate stakeholder needs into analytics enhancements, and communicate actionable insights and recommendations to business and executive audiences.

Requirements

Requires a post-secondary degree or diploma in analytics, business, computing, mathematics, statistics, information systems, or a related field, with advanced education or relevant certifications also noted. Candidates should have 5+ years of relevant analytics experience, advanced Power BI and Excel skills, strong SQL and database analysis capabilities, and the ability to translate business requirements into reporting solutions.

Skills

Power BI
SQL
Microsoft Excel
Data Modeling
Dashboard Development
Data Visualization
Data Storytelling
Forecasting
Trend Analysis
Performance Measurement
Data Governance
Data Quality Management
Stakeholder Management
Requirements Gathering
Retail Analytics
Predictive Analytics

Visa sponsorship

Not detected in the job text

Keywords

Power BI
SQL
Microsoft Excel
Relational Databases
Data Warehousing
Cloud Analytics
Retailer Data Program
Customer Support Operations
Retail Analytics
Sales Analytics
CRM
Data Science
Dashboard Development
Scorecards
Data Modeling
Data Visualization
Data Storytelling
Forecasting
Scenario Analysis
Trend Analysis
Retailer Segmentation
Benchmarking
Predictive Analytics
Data Governance
Data Quality
Self-Service Analytics
Business Intelligence
Performance Measurement
Power BI Certification

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IT & data jobs in Canada

Energy Data Analyst

Network Administrator

Data Engineer

IBM i System Administrator with JDA MMS (merchandise management)

Technical Business Analyst

IBM i System Administrator

Data Analyst

Streaming Data Engineer

Senior Reference Data Analyst

Business Systems Analyst Student

Senior Machine Learning Engineer

Network Security Administrator

Bilingual IT Support Engineer

Junior/Intermediate Network Administrator

Lead Data Analyst, Growth Marketing

Lead Data Analyst, Growth Marketing

Sr Business Systems Analyst - Credit Finance - 12 Month Contract

Intermediate Business Systems Analyst (BSA) - Payments

Technology Lead - Database Administrator

Staff Data Engineer

Software Development Manager, AWS ElastiCache

Application Security Engineer

Network Administrator

Enterprise Data Architect

Machine Learning Engineer

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Advertised starting pay

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IT & data jobs in Canada