Jobs in Canada

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Added 8 mins ago
C
Officer Training & Development-CA
CN
Hornepayne, ON
- Full-time
Support training material development by working with the Training Analyst
Added 10 mins ago
ED
Customer Data Analyst - EN 055
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
The Customer Data Analyst will support the continued modernization of Marketing’s data ecosystem. A key focus will be migrating and repointing existing data flows and analytical assets from…
Added 10 mins ago
C
Senior Analyst, Wood Gundy Staffing
CIBC
Toronto, ON
- Full-time
Working within Commercial Banking and Wealth Management to support the Wood Gundy (WG) business line through maintaining staffing records, onboarding new employees, and analyzing WG…
Added 23 mins ago
PC
Technical Support Analyst / Analyste du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
Added 23 mins ago
PC
Technical Support Analyst / Analyste du soutien technique
Parkland Corporation
Montreal, QC
- Full-time
Added 23 mins ago
BI
Credit Risk Analyst
BMO Insurance
Toronto, ON
- Full-time
The Credit Risk Analyst plays a critical role in supporting the end-to-end credit underwriting and approval process for new and existing credit names. The successful candidate will support…
Added 23 mins ago
ES
Messageway/Seeburger Support Analyst
Epsilon Solutions Ltd.
Toronto, ON
- Full-time
Provide level 2/3 support for troubleshooting and resolving file transfer issues.
Added 23 mins ago
T
Sr. Business Systems Analyst - Core Platform
TD
Toronto, ON
- Full-time
…Behavior-Driven Development methodology to ensure delivery outcomes meet customer and stakeholder expectations. You will work in close collaboration with Journey partners, Product Owners,…
Added 35 mins ago
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Procurement Analyst
Sobeys
Montreal, QC
- Full-time
Support the allocation team to facilitate the distribution of products to the various banners and customers.
Added 38 mins ago
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Analyst, Investment Services
LetkoBrosseau
Toronto, ON
- Full-time
We are looking for a motivated candidate to join our team. The Analyst role amongst our Investment Services Team is one that is dynamic and challenging, with a strong focus on both personal…
Added 38 mins ago
LC
Senior Analyst, Financial Systems
Loblaw Companies Limited
Brampton, ON
- Full-time
We are looking for a driven, analytical, and systems-savvy Senior Analyst with a strong foundation in Finance and financial systems to join our (FSPD) Financial Systems & Process…
Added 38 mins ago
ED
Customer Data Analyst - EN 055
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $65,172 to $86,898 CAD / year
- Full-time
The Customer Data Analyst will support the continued modernization of Marketing's data ecosystem. A key focus will be migrating and repointing existing data flows and analytical assets from…
Added 38 mins ago
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Financial Analyst, Operations in Ontario
Sobeys
Mississauga, ON
- Full-time
The Financial Analyst, Operations in Ontario will provide financial analysis and business decision support to the Manager and Director of Finance Operations, the District Operators and…
Added 55 mins ago
T
Sr. IT Ops Analyst (Azure Public Cloud Operations)
TD
Toronto, ON
- Full-time
Details: 24/7 On-call support for Azure Public Cloud Operations.
Added 55 mins ago
T
Canadian Commercial Banking Associate
TD
Woodbridge, ON
- Full-time
…a structured training program before moving up to become an Analyst on a team with a Relationship Manager or as a standalone Account Manager. Your future career path in TD Commercial…
Added 55 mins ago
T
Compliance Business Oversight Analyst II (5535)
TD
Toronto, ON
- Full-time
Contribute to various Compliance advisory activities (e.g. report production, process mapping, tracking, research, analysis and procedural support) as assigned
Added 1 hour ago
CO
Senior Financial Analyst/ ERP Support Analyst (1 Year Contract)
City of Markham
Markham, ON
- $102,464 to $143,867 CAD / year
- Contract
The City of Markham is seeking a Senior Financial Analyst/ERP Support Analyst within the Financial Planning Division of the Finance Department. Reporting to the Senior Manager, this dual…
Added 1 hour ago
CI
Director of Financial Planning and Analysis
CleanDesign Inc.
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $135,000 CAD / year
- Full-time
Support deal structuring, negotiations, and contract review
Added 1 hour ago
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Analyst, Corporate Banking, Energy - Calgary, AB
Scotiabank - Global Banking and Markets
Calgary, AB
- Full-time
Analyst, Corporate Banking, Energy – Calgary, AB
Added 1 hour ago
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Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
Added 1 hour ago
C
Credit Analyst
CIBC
Carman, MB
- Full-time
As a member of the Commercial Banking team, you will provide sales support to Mid-Market and Independent Commercial Banking Managers and their portfolios. As a Credit Analyst, you will…
Added 1 hour ago
C
Digital Expansion Analyst - Simplii Financial
CIBC
Toronto, ON
- Full-time
Simplii Financial is a modern, customer-first organization, and our Digital Expansion team is at the centre of how that commitment comes to life. As a Digital Expansion Analyst, you'll…
Added 1 hour ago
C
Analyst, Client Onboarding & Service
CIBC
Toronto, ON
- Full-time
…integrated cash flow and treasury management solutions. As the Analyst, Client Onboarding & Service, you will be accountable to perform after sales service support Commercial banking…
Added 1 hour ago
CT
Financial Analyst, Consolidation & Reporting
Canadian Tire Corporation
Toronto, ON
- Full-time
As a member of the Corporate Accounting group, the Financial Analyst is responsible for the timely preparation of the Corporate Function expenses and assists in consolidated financial…
Added 1 hour ago
CT
Merchandising Capability Analyst
Canadian Tire Corporation
Calgary, AB · Quarry Park
- Full-time
As a Capability Analyst, you will connect business strategy with day-to-day execution. You will work with stakeholders to understand challenges, define requirements, improve processes, and…

OCS Ontario Cannabis Store

Data Analyst, Customer Support Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Posting language: English
Posted: Oct 6, 2026

Original job description

About Us

The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and are the provincial wholesaler of cannabis for private retail stores.

Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.

About The Role

We're looking for a Data Analyst, Customer Support Operations to join our team!

In this role, you will transform retailer support, customer experience, sales, and operational data into meaningful insights that help drive informed business decisions. You will be responsible for developing and maintaining dashboards, scorecards, recurring reports, and ad hoc analyses that enable internal teams to better understand service performance, retailer needs, operational trends, and opportunities for continuous improvement.

Working closely with Customer Support Operations, CRM, retailer-facing teams, Data Science, and technology partners, you will gather reporting requirements, validate data, support enhancements to the Retailer Data Program, and promote the consistent use of metrics across the organization. The role also involves translating complex data into clear, actionable insights for both technical and non-technical audiences, while helping to improve the accuracy, accessibility, and overall value of operational reporting.

About Your Day

Develop retailer-focused dashboards, scorecards, reports, and analytical solutions that support business growth and improved performance.
Partner with CRM and COS teams to deliver meaningful retailer insights related to sales performance, product assortment, purchasing patterns, customer engagement, inventory trends, and promotional effectiveness.
Produce recurring and ad hoc reporting that supports retailer business reviews, account planning, and growth initiatives.
Analyze retailer sales and product performance data to identify trends, opportunities, risks, and areas requiring attention.
Develop retailer segmentation, benchmarking, and comparative performance reporting to support strategic decision-making.
Translate complex data into actionable insights and recommendations that help retailer-facing teams drive business growth.
Provide analysis that helps business teams evaluate retailer engagement, service adoption, and growth opportunities
Act as the day-to-day business lead for assigned Retailer Data Program activities, coordinating requirements, enhancement requests, testing, documentation, and stakeholder feedback.
Develop and maintain the strategic roadmap for RDP enhancements, new capabilities, and future-state analytics solutions.
Gather business requirements from stakeholders and translate needs into clear development priorities.
Evaluate, prioritize, and manage enhancement requests based on business impact, customer value, and organizational objectives.
Partner closely with the Data Science team to design, test, validate, and implement new reporting features and analytical capabilities.
Monitor platform utilization, adoption, and effectiveness, recommending improvements that increase retailer engagement and value realization.
Lead continuous improvement initiatives that enhance the retailer experience and analytical capabilities of the platform.
Develop and maintain dashboards, scorecards, and recurring reports for Customer Experience Operations and associated retailer-support activities, leveraging Power BI
Produce weekly, monthly, quarterly, and annual reporting for Customer Experience Operations and associated retailer-support functions to inform [add detail on intended use of reporting].
Prepare forecasts and scenario analyses to support resource management decisions, retailer growth strategies, and business planning
Analyze service, retailer, sales, and operational data to investigate variances, trends, exceptions, and potential drivers of performance.
Automate repeatable reporting activities where practical and improve the consistency and efficiency of reporting processes.
Prepare presentations and reports to capture business narratives for Customer Service Leadership up to executive-level audiences.
Manage reports and datasets within assigned Power BI workspaces, following established access, publishing, security, and data-governance standards.
Develop and maintain scalable data models that support operational and strategic reporting requirements.
Write and optimize SQL queries to extract, transform, and analyze data from multiple sources.
Ensure data quality, integrity, consistency, and accuracy across reporting environments.
Maintain data dictionaries, KPI documentation, reporting standards, and governance frameworks.
Enable self-service analytics through training, documentation, and user support.

About You

Post-secondary degree or diploma in Data Analytics, Business Analytics, Computer Science, Statistics, Mathematics, Information Systems, Business Administration, or a related field.
Advanced education, specialization, or certifications in analytics, business intelligence, data management, or related disciplines.
5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Experience developing and administering Power BI dashboards and reporting environments.
Experience working with SQL and relational databases.
Demonstrated ability to translate business requirements into reporting and analytical solutions.
Experience supporting business leaders with performance reporting and strategic analysis.
Experience in retail, wholesale, eCommerce, customer support, or omnichannel operations is an asset.
Experience supporting retailer-facing, account management, CRM, or customer success teams is preferred.
Experience partnering with Data Science teams to deliver analytical products and reporting enhancements is preferred.
Experience managing product enhancements, stakeholder priorities, or analytics roadmaps is an asset.
Advanced Power BI development, administration, and dashboard design.
Advanced Microsoft Excel skills, including data modeling and analytics functions.
Strong SQL querying and database analysis skills.
Data visualization and storytelling capabilities.
Forecasting, trend analysis, and performance measurement methodologies.
Data governance and data quality management practices.
Excellent verbal communication, presentation, and stakeholder management skills.
Experience with predictive analytics techniques is preferred.
Knowledge of cloud-based analytics environments and data warehousing concepts is an asset.
Power BI certification or related analytics certifications is preferred.

About The Job

Location: Toronto, ON near York Mills and Yonge Street
Hours of Work: 36.25 a week
Employment Type: Permanent, Full-Time
Required Travel: Rare, usually within the GTA

Compensation

The target hiring range for this position is $80,000 - $86,000. This is a pay grade 5B role, with a salary range of $ $61,291.58 - $93,437.08. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation, please let us know, we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

Develop and maintain Power BI dashboards, scorecards, recurring reports, data models, and SQL analyses to assess retailer, customer support, sales, and operational performance. Lead assigned Retailer Data Program activities, translate stakeholder needs into analytics enhancements, and communicate actionable insights and recommendations to business and executive audiences.

Requirements

Requires a post-secondary degree or diploma in analytics, business, computing, mathematics, statistics, information systems, or a related field, with advanced education or relevant certifications also noted. Candidates should have 5+ years of relevant analytics experience, advanced Power BI and Excel skills, strong SQL and database analysis capabilities, and the ability to translate business requirements into reporting solutions.

Skills

Power BI
SQL
Microsoft Excel
Data Modeling
Dashboard Development
Data Visualization
Data Storytelling
Forecasting
Trend Analysis
Performance Measurement
Data Governance
Data Quality Management
Stakeholder Management
Requirements Gathering
Retail Analytics
Predictive Analytics

Visa sponsorship

Not detected in the job text

Keywords

Power BI
SQL
Microsoft Excel
Relational Databases
Data Warehousing
Cloud Analytics
Retailer Data Program
Customer Support Operations
Retail Analytics
Sales Analytics
CRM
Data Science
Dashboard Development
Scorecards
Data Modeling
Data Visualization
Data Storytelling
Forecasting
Scenario Analysis
Trend Analysis
Retailer Segmentation
Benchmarking
Predictive Analytics
Data Governance
Data Quality
Self-Service Analytics
Business Intelligence
Performance Measurement
Power BI Certification

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