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Added 9 mins ago
BG
Pricing Program Analyst
Brandt Group of Companies
Regina, SK
- Full-time
Brandt Corporate Services Ltd. is currently seeking a Pricing Program Analyst for our Regina, SK, location.
Added 9 mins ago
CT
Supply Chain & Fulfillment Analyst
Canadian Tire Corporation
Calgary, AB · Quarry Park
- Full-time
Support continuous improvement initiatives through process analysis and reporting.
Added 9 mins ago
C
Project Planning and Control Analyst
CAE
Montreal, QC
- Full-time
As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only…
Added 9 mins ago
CT
Operations Planning Analyst
Canadian Tire Corporation
Calgary, AB · Quarry Park
- Full-time
Mark's Commercial is looking for an Operations Planning Analyst to join our Commercial Planning & Allocation team. This role is ideal for a recent graduate or early-career professional…
Added 9 mins ago
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Senior Analyst, Market Risk Capital
BMO
Toronto, ON · YNG
- Full-time
As a member of the FRTB (Fundamental Review of the Trading Book) BAU team, the analyst is primarily responsible for performing operational in-depth analysis to support the FRTB trading desk…
Added 22 mins ago
ES
Deskside Analyst I
eHealth Saskatchewan
Moose Jaw, SK
- Full-time
…energetic team member for its Deskside Services team. The Deskside Analyst provides ongoing support to more than 1,500 computer users and resolves a wide range of workstation, mobile…
Added 22 mins ago
DC
Accounts Payable Analyst
D. Crupi & Sons Limited
Toronto, ON · Scarborough, ON
- Full-time
We are looking for an Accounts Payable Analyst with an outstanding attention to detail and a customer service disposition. The role involves some routine data entry, but also data upload…
Added 22 mins ago
WC
Analyst, People Partner
Walmart Canada
Mississauga, ON
- Full-time
…crucial. The role may streamline existing processes for continuous improvement, identify process gaps, make recommendations, and work with key stakeholders to execute process efficiencies.…
Added 22 mins ago
OP
Analyst, Finance and Accounting
Oxford Properties Group
Toronto, ON
- Full-time
…auditors, tax advisors, and regional finance teams, the Financial Analyst supports accurate and timely financial reporting, compliance with accounting standards and regulatory requirements,…
Added 22 mins ago
C
Supervisor - SOC
CDW
Toronto, ON
- Full-time
Identify Cybersecurity Analyst team requirements to drive continuous improvement of SOC operations in collaboration with SOC Management, Senior Cybersecurity Analysts, Security System…
Added 24 mins ago
Senior Supply Chain Advisor
NorQuest College
Edmonton, AB
Identify and implement process improvements to enhance procurement efficiency.
Added 24 mins ago
IW
Business Analyst/Application Specialist Co-op Student (8-month contract) January-August 2027
Iconic Wineries of British Columbia
Vancouver, BC
- Full-time
The role also provides exposure to application support, issue investigation, process improvement, and enterprise technology initiatives that drive business outcomes.
Added 24 mins ago
HB
Compliance Analyst
HomeEquity Bank
Toronto, ON
- Full-time
The Regulatory Compliance Analyst supports the execution of HomeEquity Bank’s compliance management program. This role is responsible for assisting in the implementation and maintenance of…
Added 24 mins ago
Clinical Interventionist, Provincial Preschool Autism Services (Northern Zone, Amherst)
Nova Scotia Health and IWK Health
Amherst, NS
…with autism and is responsible to facilitate a goal setting process with families related to their identified needs for their child; to provide assessment related to the goal(s); and to…
Added 39 mins ago
Production Shift Supervisor
Ferrero
Brantford, ON
Support the Production Performance Analyst in the monthly inventory adjustment
Added 51 mins ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 1 hour ago
CO
Senior GIS Analyst
City of North Vancouver
North Vancouver, BC
- Full-time
Title Senior GIS Analyst Job Status Regular Full Time Position Overview
Added 1 hour ago
SE
Business Analyst - Program Support (Co-op)
S&C Electric Company
Toronto, ON · Etobicoke, ON
- Full-time
The Business Analyst – Program Support (Co-op) will support the HR Program & Projects team with reporting, project, and process improvement initiatives. This role offers an opportunity to…
Added 1 hour ago
E
Analyst, System Testing
EPCOR
AB · Edmonton, Alberta
- Full-time
The Analyst, System Testing supports the testing and continuous improvement of systems used for tariff and load settlement operations. This role is responsible for ensuring the quality,…
Added 1 hour ago
W
Analyst, People Partner
Walmart
Mississauga, ON
- Full-time
…crucial. The role may streamline existing processes for continuous improvement, identify process gaps, make recommendations, and work with key stakeholders to execute process efficiencies.…
Added 1 hour ago
C
Project Planning and Control Analyst-EN
CAE
Montreal, QC
- Full-time
As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only…
Added 1 hour ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Support process manufacturing capability studies and improvement projects.
Added 1 hour ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Identify and troubleshoot data quality issues and process improvement opportunities
Added 1 hour ago
SJ
Sr GRC Analyst
So Jobs
Mississauga, ON
- $99,100 to $132,100 CAD / year
- Full-time
…We are seeking a SOX Compliance Manager / Senior Compliance Analyst - Technology Governance to support enterprise SOX and technology compliance initiatives while partnering across business,…
Added 1 hour ago
FC
analyste programmeur dotnet
FOP Consultants
Quebec, QC
- Full-time
As part of a mandate with a Quebec government ministry, FOP CONSULTANTS is looking for a .NET Programmer Analyst. The selected candidate will participate in the development, evolution, and…

OCS Ontario Cannabis Store

Data Analyst, Customer Support Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Posting language: English
Posted: Oct 6, 2026

Original job description

About Us

The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and are the provincial wholesaler of cannabis for private retail stores.

Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.

About The Role

We're looking for a Data Analyst, Customer Support Operations to join our team!

In this role, you will transform retailer support, customer experience, sales, and operational data into meaningful insights that help drive informed business decisions. You will be responsible for developing and maintaining dashboards, scorecards, recurring reports, and ad hoc analyses that enable internal teams to better understand service performance, retailer needs, operational trends, and opportunities for continuous improvement.

Working closely with Customer Support Operations, CRM, retailer-facing teams, Data Science, and technology partners, you will gather reporting requirements, validate data, support enhancements to the Retailer Data Program, and promote the consistent use of metrics across the organization. The role also involves translating complex data into clear, actionable insights for both technical and non-technical audiences, while helping to improve the accuracy, accessibility, and overall value of operational reporting.

About Your Day

Develop retailer-focused dashboards, scorecards, reports, and analytical solutions that support business growth and improved performance.
Partner with CRM and COS teams to deliver meaningful retailer insights related to sales performance, product assortment, purchasing patterns, customer engagement, inventory trends, and promotional effectiveness.
Produce recurring and ad hoc reporting that supports retailer business reviews, account planning, and growth initiatives.
Analyze retailer sales and product performance data to identify trends, opportunities, risks, and areas requiring attention.
Develop retailer segmentation, benchmarking, and comparative performance reporting to support strategic decision-making.
Translate complex data into actionable insights and recommendations that help retailer-facing teams drive business growth.
Provide analysis that helps business teams evaluate retailer engagement, service adoption, and growth opportunities
Act as the day-to-day business lead for assigned Retailer Data Program activities, coordinating requirements, enhancement requests, testing, documentation, and stakeholder feedback.
Develop and maintain the strategic roadmap for RDP enhancements, new capabilities, and future-state analytics solutions.
Gather business requirements from stakeholders and translate needs into clear development priorities.
Evaluate, prioritize, and manage enhancement requests based on business impact, customer value, and organizational objectives.
Partner closely with the Data Science team to design, test, validate, and implement new reporting features and analytical capabilities.
Monitor platform utilization, adoption, and effectiveness, recommending improvements that increase retailer engagement and value realization.
Lead continuous improvement initiatives that enhance the retailer experience and analytical capabilities of the platform.
Develop and maintain dashboards, scorecards, and recurring reports for Customer Experience Operations and associated retailer-support activities, leveraging Power BI
Produce weekly, monthly, quarterly, and annual reporting for Customer Experience Operations and associated retailer-support functions to inform [add detail on intended use of reporting].
Prepare forecasts and scenario analyses to support resource management decisions, retailer growth strategies, and business planning
Analyze service, retailer, sales, and operational data to investigate variances, trends, exceptions, and potential drivers of performance.
Automate repeatable reporting activities where practical and improve the consistency and efficiency of reporting processes.
Prepare presentations and reports to capture business narratives for Customer Service Leadership up to executive-level audiences.
Manage reports and datasets within assigned Power BI workspaces, following established access, publishing, security, and data-governance standards.
Develop and maintain scalable data models that support operational and strategic reporting requirements.
Write and optimize SQL queries to extract, transform, and analyze data from multiple sources.
Ensure data quality, integrity, consistency, and accuracy across reporting environments.
Maintain data dictionaries, KPI documentation, reporting standards, and governance frameworks.
Enable self-service analytics through training, documentation, and user support.

About You

Post-secondary degree or diploma in Data Analytics, Business Analytics, Computer Science, Statistics, Mathematics, Information Systems, Business Administration, or a related field.
Advanced education, specialization, or certifications in analytics, business intelligence, data management, or related disciplines.
5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Experience developing and administering Power BI dashboards and reporting environments.
Experience working with SQL and relational databases.
Demonstrated ability to translate business requirements into reporting and analytical solutions.
Experience supporting business leaders with performance reporting and strategic analysis.
Experience in retail, wholesale, eCommerce, customer support, or omnichannel operations is an asset.
Experience supporting retailer-facing, account management, CRM, or customer success teams is preferred.
Experience partnering with Data Science teams to deliver analytical products and reporting enhancements is preferred.
Experience managing product enhancements, stakeholder priorities, or analytics roadmaps is an asset.
Advanced Power BI development, administration, and dashboard design.
Advanced Microsoft Excel skills, including data modeling and analytics functions.
Strong SQL querying and database analysis skills.
Data visualization and storytelling capabilities.
Forecasting, trend analysis, and performance measurement methodologies.
Data governance and data quality management practices.
Excellent verbal communication, presentation, and stakeholder management skills.
Experience with predictive analytics techniques is preferred.
Knowledge of cloud-based analytics environments and data warehousing concepts is an asset.
Power BI certification or related analytics certifications is preferred.

About The Job

Location: Toronto, ON near York Mills and Yonge Street
Hours of Work: 36.25 a week
Employment Type: Permanent, Full-Time
Required Travel: Rare, usually within the GTA

Compensation

The target hiring range for this position is $80,000 - $86,000. This is a pay grade 5B role, with a salary range of $ $61,291.58 - $93,437.08. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation, please let us know, we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

Develop and maintain Power BI dashboards, scorecards, recurring reports, data models, and SQL analyses to assess retailer, customer support, sales, and operational performance. Lead assigned Retailer Data Program activities, translate stakeholder needs into analytics enhancements, and communicate actionable insights and recommendations to business and executive audiences.

Requirements

Requires a post-secondary degree or diploma in analytics, business, computing, mathematics, statistics, information systems, or a related field, with advanced education or relevant certifications also noted. Candidates should have 5+ years of relevant analytics experience, advanced Power BI and Excel skills, strong SQL and database analysis capabilities, and the ability to translate business requirements into reporting solutions.

Skills

Power BI
SQL
Microsoft Excel
Data Modeling
Dashboard Development
Data Visualization
Data Storytelling
Forecasting
Trend Analysis
Performance Measurement
Data Governance
Data Quality Management
Stakeholder Management
Requirements Gathering
Retail Analytics
Predictive Analytics

Visa sponsorship

Not detected in the job text

Keywords

Power BI
SQL
Microsoft Excel
Relational Databases
Data Warehousing
Cloud Analytics
Retailer Data Program
Customer Support Operations
Retail Analytics
Sales Analytics
CRM
Data Science
Dashboard Development
Scorecards
Data Modeling
Data Visualization
Data Storytelling
Forecasting
Scenario Analysis
Trend Analysis
Retailer Segmentation
Benchmarking
Predictive Analytics
Data Governance
Data Quality
Self-Service Analytics
Business Intelligence
Performance Measurement
Power BI Certification

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