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Added 15 mins ago
IR
Web Analytics & Optimization Manager
Info-Tech Research Group
Canada
- Full-time
Comfortable enough with code (SQL and light scripting). You don’t need to be a developer, but it’ll help you debug tracking, pull data, and move faster.
Added 15 mins ago
M
Senior DevOps Engineer
Miovision
Remote, Canada
- $130,000 to $170,000 CAD / year
- Full-time
- Remote
…continuous delivery requirements, overall security posture, and developer experience. Before our smart intersection technology can clear the road for emergency vehicles or optimize transit…
Added 15 mins ago
MC
Senior IT Business Analyst
MMC Corporate
Toronto, ON
- Other
…manipulation, extraction, merging abilities, and working knowledge of SQL and database…
Added 30 mins ago
L
Senior Forward Deployment Engineer
Luxoft
Mississauga, ON
- Full-time
Troubleshoot production and non-production issues using code analysis, SQL, logs, metrics, traces, and diagnostic tools.
Added 30 mins ago
TT
Value Stream Owner, Technology
Tundra Technical Solutions
Markham, ON
- $102,000 to $149,000 CAD / year
- Full-time
Added 30 mins ago
C
Junior Developer Co-op
Convverge
Calgary, AB
- Full-time
In our Junior Developer Co-op program, you'll gain hands-on experience across two of our fastest-growing practices. This unique 12-month opportunity provides six months of experience with…
Added 30 mins ago
AA
Business Systems Analyst
AMI Attachments
ON · Hawkesville, Ontario
- Full-time
Working knowledge of SQL concepts, database structures, and API integration concepts is preferred, with the ability to understand system connections, data relationships, reporting logic,…
Added 45 mins ago
CH
Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
(p. ex., Symantec, Altiris, SQL, macros d’Excel, PowerShell et Linux).
Added 59 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Database querying and transformation: dbt, SQL (writing queries, joins, stored procedures)
Added 59 mins ago
QI
Clarity PPM Developer
Qualis1 Inc.
Toronto, ON
- Contract
Extensive Knowledge of PL/SQL, GEL Scripting, XOG and Connectors for Integration.
Added 59 mins ago
AI
.Net Azure Sr Technical Developer
Apptoza Inc.
ON · Ontario, Canada
- Contract
Essential skills for Real Time Payments Developer
Added 59 mins ago
AI
Frontend UI /.Net Full Stack Developer
Apptoza Inc.
Toronto, ON
- Contract
Added 59 mins ago
P
Business Intelligence Data Warehouse Consultant
ProxyLink
Toronto, ON
- Contract
ProxyLink is seeking an experienced BI & Data Warehouse Developer to support a public-sector client on business intelligence, data warehousing, reporting, and analytics initiatives.
Added 59 mins ago
D
Java Software Engineer
Dexian
Mississauga, ON
- $65 to $70 USD / hour
- Contract
Strong experience with relational databases such as Oracle and SQL Server.
Added 1 hour ago
VF
Sr. Analyst, Business Intelligence
Village Farms International
Montreal, QC
- Full-time
Added 1 hour ago
VC
Développeur fiscal - Ingénieur de données | Tax Developer - Data Engineer
Valsoft Corporation
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Advanced SQL and Python skills, with strong data analysis fundamentals.
Added 1 hour ago
E
Junior Quality Control Software Developer
Ecolab
Calgary, AB · CAN-Calgary Plant Starfield
- Full-time
We have an exciting opportunity for a Quality Control Software Developer (Junior) to join our team in Calgary, Alberta. In this role, you will support the development, maintenance, and…
Added 1 hour ago
Software Development Senior Analyst
NTT DATA Services
Brampton, ON
· Strong SQL and database development experience.
Added 1 hour ago
NE
Junior Settlements Data Analyst
Nexus Energy
Toronto, ON
- Contract
Strong working knowledge of SQL for data extraction, querying, and analysis; experience with Python, VBA, Power BI, and database systems is considered an asset. Experience supporting…
Added 1 hour ago
M
Senior IT Business Analyst (Insurance)
Marsh
Toronto, ON
- Full-time
…manipulation, extraction, merging abilities, and working knowledge of SQL and database…
Added 1 hour ago
ZC
Python Developer
Ztek Consulting
Montreal, QC
- $110,000 to $120,000 CAD / year
- Full-time
We are seeking a Python & SQL Developer with 5-8 years of experience in designing, developing, and supporting data-driven applications and solutions. The ideal candidate will have strong…
Added 1 hour ago
Bilingual Senior CRM Analyst - MS Dynamics
Nors
Quebec, QC · Mississauga, ON · Laval, Quebec, QC · Missisauga, Ontario, ON
Added 1 hour ago
Senior Data Scientist
Scotiabank
Toronto, ON
Strong Python and SQL (BigQuery/MySQL‑compatible) expertise for data wrangling, exploratory analysis, and feature engineering using Pandas, Jupyter, and BigQuery.
Added 1 hour ago
D
Senior Data Science Advisor
Desjardins
Toronto, ON · Mississauga, ON · Montreal, QC · Levis, QC · Calgary, AB
- Full-time
Expertise in at least one data analytics programming language (Python or R) and one data manipulation language (SAS or SQL)
Added 1 hour ago
CG
Developer, Business Intelligence
Canaccord Genuity Group Inc.
Vancouver, BC
- Full-time
Our Canadian operation, Canaccord Genuity Corp., is currently looking for a BI Developer to join our team. Reporting to the Senior Manager, Business Intelligence Team, this role will be…

OCS Ontario Cannabis Store

Data Analyst, Customer Support Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Posting language: English
Posted: Oct 6, 2026

Original job description

About Us

The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and are the provincial wholesaler of cannabis for private retail stores.

Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.

About The Role

We're looking for a Data Analyst, Customer Support Operations to join our team!

In this role, you will transform retailer support, customer experience, sales, and operational data into meaningful insights that help drive informed business decisions. You will be responsible for developing and maintaining dashboards, scorecards, recurring reports, and ad hoc analyses that enable internal teams to better understand service performance, retailer needs, operational trends, and opportunities for continuous improvement.

Working closely with Customer Support Operations, CRM, retailer-facing teams, Data Science, and technology partners, you will gather reporting requirements, validate data, support enhancements to the Retailer Data Program, and promote the consistent use of metrics across the organization. The role also involves translating complex data into clear, actionable insights for both technical and non-technical audiences, while helping to improve the accuracy, accessibility, and overall value of operational reporting.

About Your Day

Develop retailer-focused dashboards, scorecards, reports, and analytical solutions that support business growth and improved performance.
Partner with CRM and COS teams to deliver meaningful retailer insights related to sales performance, product assortment, purchasing patterns, customer engagement, inventory trends, and promotional effectiveness.
Produce recurring and ad hoc reporting that supports retailer business reviews, account planning, and growth initiatives.
Analyze retailer sales and product performance data to identify trends, opportunities, risks, and areas requiring attention.
Develop retailer segmentation, benchmarking, and comparative performance reporting to support strategic decision-making.
Translate complex data into actionable insights and recommendations that help retailer-facing teams drive business growth.
Provide analysis that helps business teams evaluate retailer engagement, service adoption, and growth opportunities
Act as the day-to-day business lead for assigned Retailer Data Program activities, coordinating requirements, enhancement requests, testing, documentation, and stakeholder feedback.
Develop and maintain the strategic roadmap for RDP enhancements, new capabilities, and future-state analytics solutions.
Gather business requirements from stakeholders and translate needs into clear development priorities.
Evaluate, prioritize, and manage enhancement requests based on business impact, customer value, and organizational objectives.
Partner closely with the Data Science team to design, test, validate, and implement new reporting features and analytical capabilities.
Monitor platform utilization, adoption, and effectiveness, recommending improvements that increase retailer engagement and value realization.
Lead continuous improvement initiatives that enhance the retailer experience and analytical capabilities of the platform.
Develop and maintain dashboards, scorecards, and recurring reports for Customer Experience Operations and associated retailer-support activities, leveraging Power BI
Produce weekly, monthly, quarterly, and annual reporting for Customer Experience Operations and associated retailer-support functions to inform [add detail on intended use of reporting].
Prepare forecasts and scenario analyses to support resource management decisions, retailer growth strategies, and business planning
Analyze service, retailer, sales, and operational data to investigate variances, trends, exceptions, and potential drivers of performance.
Automate repeatable reporting activities where practical and improve the consistency and efficiency of reporting processes.
Prepare presentations and reports to capture business narratives for Customer Service Leadership up to executive-level audiences.
Manage reports and datasets within assigned Power BI workspaces, following established access, publishing, security, and data-governance standards.
Develop and maintain scalable data models that support operational and strategic reporting requirements.
Write and optimize SQL queries to extract, transform, and analyze data from multiple sources.
Ensure data quality, integrity, consistency, and accuracy across reporting environments.
Maintain data dictionaries, KPI documentation, reporting standards, and governance frameworks.
Enable self-service analytics through training, documentation, and user support.

About You

Post-secondary degree or diploma in Data Analytics, Business Analytics, Computer Science, Statistics, Mathematics, Information Systems, Business Administration, or a related field.
Advanced education, specialization, or certifications in analytics, business intelligence, data management, or related disciplines.
5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Experience developing and administering Power BI dashboards and reporting environments.
Experience working with SQL and relational databases.
Demonstrated ability to translate business requirements into reporting and analytical solutions.
Experience supporting business leaders with performance reporting and strategic analysis.
Experience in retail, wholesale, eCommerce, customer support, or omnichannel operations is an asset.
Experience supporting retailer-facing, account management, CRM, or customer success teams is preferred.
Experience partnering with Data Science teams to deliver analytical products and reporting enhancements is preferred.
Experience managing product enhancements, stakeholder priorities, or analytics roadmaps is an asset.
Advanced Power BI development, administration, and dashboard design.
Advanced Microsoft Excel skills, including data modeling and analytics functions.
Strong SQL querying and database analysis skills.
Data visualization and storytelling capabilities.
Forecasting, trend analysis, and performance measurement methodologies.
Data governance and data quality management practices.
Excellent verbal communication, presentation, and stakeholder management skills.
Experience with predictive analytics techniques is preferred.
Knowledge of cloud-based analytics environments and data warehousing concepts is an asset.
Power BI certification or related analytics certifications is preferred.

About The Job

Location: Toronto, ON near York Mills and Yonge Street
Hours of Work: 36.25 a week
Employment Type: Permanent, Full-Time
Required Travel: Rare, usually within the GTA

Compensation

The target hiring range for this position is $80,000 - $86,000. This is a pay grade 5B role, with a salary range of $ $61,291.58 - $93,437.08. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation, please let us know, we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

Develop and maintain Power BI dashboards, scorecards, recurring reports, data models, and SQL analyses to assess retailer, customer support, sales, and operational performance. Lead assigned Retailer Data Program activities, translate stakeholder needs into analytics enhancements, and communicate actionable insights and recommendations to business and executive audiences.

Requirements

Requires a post-secondary degree or diploma in analytics, business, computing, mathematics, statistics, information systems, or a related field, with advanced education or relevant certifications also noted. Candidates should have 5+ years of relevant analytics experience, advanced Power BI and Excel skills, strong SQL and database analysis capabilities, and the ability to translate business requirements into reporting solutions.

Skills

Power BI
SQL
Microsoft Excel
Data Modeling
Dashboard Development
Data Visualization
Data Storytelling
Forecasting
Trend Analysis
Performance Measurement
Data Governance
Data Quality Management
Stakeholder Management
Requirements Gathering
Retail Analytics
Predictive Analytics

Visa sponsorship

Not detected in the job text

Keywords

Power BI
SQL
Microsoft Excel
Relational Databases
Data Warehousing
Cloud Analytics
Retailer Data Program
Customer Support Operations
Retail Analytics
Sales Analytics
CRM
Data Science
Dashboard Development
Scorecards
Data Modeling
Data Visualization
Data Storytelling
Forecasting
Scenario Analysis
Trend Analysis
Retailer Segmentation
Benchmarking
Predictive Analytics
Data Governance
Data Quality
Self-Service Analytics
Business Intelligence
Performance Measurement
Power BI Certification

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