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Added 29 mins ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 12 hours ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 20 hours ago
AI
Business analyst project manager
Accenture Infrastructure & Capital Projects Inc.
Richmond Hill, ON · Toronto, ON
- $95,000 to $103,000 CAD / year
- Full-time
- Hybrid
Salary$95,000 to $103,000YEAR annually (To be negotiated) / 40 hours per week
Added 1 day ago
Senior Measurements & Reporting Analyst
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Proven ability to meet deadlines, ensure data integrity, and produce accurate and timely reporting.
Added 2 days ago
TT
CNC Machining Centre Programmer
Titan Trailers Industries Limited - UK
Tillsonburg, ON
- Full-time
This position works closely with Senior Management, Finance, Production, Supply Chain, and Operations to support data-driven decision-maki
Added 2 days ago
TT
Co-op or Recent Graduates - CNC Programmers
Titan Trailers Industries Limited - UK
Tillsonburg, ON
- Full-time
This position works closely with Senior Management, Finance, Production, Supply Chain, and Operations to support data-driven decision-maki
Added 2 days ago
Senior Commercial Operations Analyst
Diligent Corporation
Vancouver, BC
We are seeking a highly analytical, hands on Senior Commercial Operations Analyst to join the GTM Operations team. This role will serve as a key execution and analytical partner within…
Added 2 days ago
Materials Analyst
Pembina Pipeline Corporation
North Vancouver, BC
The Materials Analyst supports inventory management, SAP transactions, master data accuracy, materials planning, delivery coordination, and continuous improvement, working across teams to…
Added 2 days ago
PP
Materials Analyst
Pembina Pipeline Corporation
North Vancouver, BC
- Full-time
The Materials Analyst supports inventory management, SAP transactions, master data accuracy, materials planning, delivery coordination, and continuous improvement, working across teams to…
Added 2 days ago
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Intraday Analyst - Moncton, NB - Tangerine (18-month contract)
Tangerine
Moncton, NB
- Contract
As an Intraday Analyst, you will help keep our Contact Centre operations running smoothly by monitoring staffing, call volumes and service levels in real time. Reporting directly to the…
Added 2 days ago
TS
Human Resources Analyst (Learning & Development) (12-month contract)
T&T Supermarket
Richmond, BC
- $44,000 to $55,000 CAD / year
- Contract
Maintain and update employee data within the HRIS, ensuring accuracy and data integrity
Added 2 days ago
Intraday Analyst - Moncton, NB - Tangerine (18-month contract)
Scotiabank
Moncton, NB
As an Intraday Analyst, you will help keep our Contact Centre operations running smoothly by monitoring staffing, call volumes and service levels in real time. Reporting directly to the…
Added 2 days ago
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Analyst, Internal Audit and Compliance
RioCan
Toronto, ON
- Full-time
As an Analyst, Internal Audit and Compliance at RioCan, you will play a critical role in ensuring the integrity and effectiveness of our internal controls, risk management, and compliance…
Added 2 days ago
OC
Accounting Analyst/Consultant
OERP Canada
Toronto, ON
- Full-time
…with accounting standards and business goals. As an Accounting Analyst/Consultant, you will translate complex financial requirements into functional ERP configurations, ensuring data…
Added 2 days ago
RB
Senior Cyber Security Network Analyst (Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Network Security Analyst will support leadership and utilize organizational change management practices, including operational processes and tools to support business-as-usual…
Added 2 days ago
AI
Financial Analyst, Intern
Allianz Insurance
Cambridge, ON
- $23 CAD / hour
- Part-time
Supporting internal financial reporting and analysis, the Financial Analyst Intern provides support to the development of presentations and financial models. They will assist in the…
Added 2 days ago
AP
Financial Analyst, Intern
Allianz Partners
Cambridge, ON
- $23 CAD / hour
- Part-time
Supporting internal financial reporting and analysis, the Financial Analyst Intern provides support to the development of presentations and financial models. They will assist in the…
Added 3 days ago
KA
Vibration Technician
Koch Ag & Energy Solutions, LLC
Brandon, MB
- Full-time
…field-focused role, you will collect and analyze condition-monitoring data, identify developing equipment issues, and collaborate with Operations, Maintenance, Reliability, and Engineering…
Added 3 days ago
CF
Supply chain process analyst
coco fresh tea & juice
Montréal, QC
- From $34.62 CAD / hour
- Full-time
- On-site
Added 3 days ago
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Business Insights Analyst II
TD
Toronto, ON · Montreal, QC
- Full-time
Ensure data quality and integrity through robust validation, reconciliation, documentation, and continuous improvement of data processes.
Added 3 days ago
Manager HR Systems
Region of Waterloo
Kitchener, ON
Provides training and technical guidance to users, ensuring consistency of data entry/integrity, and compliance with procedures. Provides system upgrade/enhancement training to users, as…
Added 3 days ago
Real Time Analyst
Teleperformance
Toronto, ON · TPCA Toronto
As a Real Time Analyst, you will be responsible for managing intraday performance to ensure service levels, occupancy, and schedule adherence meet established targets. You will monitor…
Added 3 days ago
RB
Lead Business System Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
…maintaining compliance and quality. Proficiency in banking systems, data flows, and associated risks is a strong asset. Your core responsibilities revolve around three key pillars: business…
Added 3 days ago
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Lead Business System Analyst
RBC
Toronto, ON
- Full-time
…maintaining compliance and quality. Proficiency in banking systems, data flows, and associated risks is a strong asset. Your core responsibilities revolve around three key pillars: business…
Added 3 days ago
Analyst, Corporate Lending Services - Agency & Bilateral (GWO)
Scotiabank
Toronto, ON
The incumbent contributes to the overall success of the Loan operations team located in Toronto, by managing a portfolio of medium to complex corporate loans and letters of credit where the…

OCS Ontario Cannabis Store

Data Analyst, Customer Support Operations

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Posting language: English
Posted: Oct 6, 2026

Original job description

About Us

The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and are the provincial wholesaler of cannabis for private retail stores.

Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.

About the Role

We're looking for a Data Analyst, Customer Support Operations to join our team!

In this role, you will transform retailer support, customer experience, sales, and operational data into meaningful insights that help drive informed business decisions. You will be responsible for developing and maintaining dashboards, scorecards, recurring reports, and ad hoc analyses that enable internal teams to better understand service performance, retailer needs, operational trends, and opportunities for continuous improvement.

Working closely with Customer Support Operations, CRM, retailer-facing teams, Data Science, and technology partners, you will gather reporting requirements, validate data, support enhancements to the Retailer Data Program, and promote the consistent use of metrics across the organization. The role also involves translating complex data into clear, actionable insights for both technical and non-technical audiences, while helping to improve the accuracy, accessibility, and overall value of operational reporting.

About Your Day

Develop retailer-focused dashboards, scorecards, reports, and analytical solutions that support business growth and improved performance.
Partner with CRM and COS teams to deliver meaningful retailer insights related to sales performance, product assortment, purchasing patterns, customer engagement, inventory trends, and promotional effectiveness.
Produce recurring and ad hoc reporting that supports retailer business reviews, account planning, and growth initiatives.
Analyze retailer sales and product performance data to identify trends, opportunities, risks, and areas requiring attention.
Develop retailer segmentation, benchmarking, and comparative performance reporting to support strategic decision-making.
Translate complex data into actionable insights and recommendations that help retailer-facing teams drive business growth.
Provide analysis that helps business teams evaluate retailer engagement, service adoption, and growth opportunities
Act as the day-to-day business lead for assigned Retailer Data Program activities, coordinating requirements, enhancement requests, testing, documentation, and stakeholder feedback.
Develop and maintain the strategic roadmap for RDP enhancements, new capabilities, and future-state analytics solutions.
Gather business requirements from stakeholders and translate needs into clear development priorities.
Evaluate, prioritize, and manage enhancement requests based on business impact, customer value, and organizational objectives.
Partner closely with the Data Science team to design, test, validate, and implement new reporting features and analytical capabilities.
Monitor platform utilization, adoption, and effectiveness, recommending improvements that increase retailer engagement and value realization.
Lead continuous improvement initiatives that enhance the retailer experience and analytical capabilities of the platform.
Develop and maintain dashboards, scorecards, and recurring reports for Customer Experience Operations and associated retailer-support activities, leveraging Power BI
Produce weekly, monthly, quarterly, and annual reporting for Customer Experience Operations and associated retailer-support functions to inform [add detail on intended use of reporting].
Prepare forecasts and scenario analyses to support resource management decisions, retailer growth strategies, and business planning
Analyze service, retailer, sales, and operational data to investigate variances, trends, exceptions, and potential drivers of performance.
Automate repeatable reporting activities where practical and improve the consistency and efficiency of reporting processes.
Prepare presentations and reports to capture business narratives for Customer Service Leadership up to executive-level audiences.
Manage reports and datasets within assigned Power BI workspaces, following established access, publishing, security, and data-governance standards.
Develop and maintain scalable data models that support operational and strategic reporting requirements.
Write and optimize SQL queries to extract, transform, and analyze data from multiple sources.
Ensure data quality, integrity, consistency, and accuracy across reporting environments.
Maintain data dictionaries, KPI documentation, reporting standards, and governance frameworks.
Enable self-service analytics through training, documentation, and user support.

About You

Post-secondary degree or diploma in Data Analytics, Business Analytics, Computer Science, Statistics, Mathematics, Information Systems, Business Administration, or a related field.
Advanced education, specialization, or certifications in analytics, business intelligence, data management, or related disciplines.
5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Experience developing and administering Power BI dashboards and reporting environments.
Experience working with SQL and relational databases.
Demonstrated ability to translate business requirements into reporting and analytical solutions.
Experience supporting business leaders with performance reporting and strategic analysis.
Experience in retail, wholesale, eCommerce, customer support, or omnichannel operations is an asset.
Experience supporting retailer-facing, account management, CRM, or customer success teams is preferred.
Experience partnering with Data Science teams to deliver analytical products and reporting enhancements is preferred.
Experience managing product enhancements, stakeholder priorities, or analytics roadmaps is an asset.
Advanced Power BI development, administration, and dashboard design.
Advanced Microsoft Excel skills, including data modeling and analytics functions.
Strong SQL querying and database analysis skills.
Data visualization and storytelling capabilities.
Forecasting, trend analysis, and performance measurement methodologies.
Data governance and data quality management practices.
Excellent verbal communication, presentation, and stakeholder management skills.
Experience with predictive analytics techniques is preferred.
Knowledge of cloud-based analytics environments and data warehousing concepts is an asset.
Power BI certification or related analytics certifications is preferred.

About the Job

Location: Toronto, ON near York Mills and Yonge Street
Hours of Work: 36.25 a week
Employment Type: Permanent, Full-Time
Required Travel: Rare, usually within the GTA

Compensation

The target hiring range for this position is $80,000 - $86,000. This is a pay grade 5B role, with a salary range of $ $61,291.58 - $93,437.08. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation, please let us know, we will work with you to meet your needs.

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More about this job

Responsibilities

The Data Analyst will develop and maintain dashboards, scorecards, and analytical reports to provide actionable insights for Customer Support Operations and retailer-facing teams. They will also lead Retailer Data Program activities, including requirement gathering, platform enhancements, and data governance to support strategic business growth.

Requirements

Candidates must have a post-secondary degree in a relevant field and at least 5 years of experience in data or business analytics. Proficiency in Power BI, SQL, and advanced data modeling is required, along with strong communication skills to translate complex data for diverse audiences.

Skills

Power BI
SQL
Data Analysis
Business Intelligence
Data Modeling
Forecasting
Trend Analysis
Data Governance
Data Quality Management
Stakeholder Management
Retail Analytics
Sales Analytics
Dashboard Design
Microsoft Excel
Performance Measurement
Predictive Analytics

Visa sponsorship

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Keywords

Data Analyst
Customer Support Operations
Power BI
SQL
Retailer Data Program
Business Intelligence
Data Modeling
Forecasting
Trend Analysis
Data Governance
Data Quality
KPI
Dashboard
Scorecard
CRM
Sales Analytics
Retail Analytics
Predictive Analytics
Data Warehousing
Cloud-based Analytics
Stakeholder Management
Performance Reporting
Data Visualization
Storytelling
Operational Reporting
Business Growth
Account Planning
Product Performance
Inventory Trends
Promotional Effectiveness

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