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Added 2 hours ago
Senior Connectivity Partnership Manager
Geotab
Oakville, ON · Toronto, ON · Waterloo, ON
…to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to…
Added 5 hours ago
M
Principal Product Manager
Microsoft
Vancouver, BC · Goodwood, ON
- Full-time
Microsoft's Azure Data engineering team is leading the transformation of analytics in the era of AI through products including Microsoft Fabric, Azure SQL Database, Azure Cosmos DB, Azure…
Added 5 hours ago
2I
Senior ETL Developer
2iSolutions Inc.
Toronto, ON
- Contract
Our Toronto based client is hiring an Sr. ETL Developer for a 9-month contract opportunity.
Added 6 hours ago
CI
Student Intern, Quality Engineering
Celestica International LP
Newmarket, ON
- $23 to $30 CAD / hour
With deep expertise in design, engineering, manufacturing, supply chain management and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid…
Added 7 hours ago
WH
Digital Transformation Intern
WELL Health Technologies Corp
Vancouver, BC
- Full-time
WELL has built an innovative practitioner enablement platform that includes comprehensive end-to-end practice management tools inclusive of virtual care and digital patient engagement…
Added 7 hours ago
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Summer Intern 2027 - Product Management & Risk Technology
Manulife
Toronto, ON
- Full-time
…continuous improvement of risk technology solutions on the Archer…
Added 7 hours ago
YC
D365 Finance & Operations Sr. Analyst
Yoush Consulting
Toronto, ON
- Full-time
…requires a deep understanding of Microsoft Dynamics 365, Power Platform, BI reporting and…
Added 8 hours ago
IG
Power Platform Developer
Insight Global
Toronto, ON
- $40 to $45 CAD / hour
- Contract
…developing, and deploying solutions across the Microsoft Power Platform, including Power Apps, Power Automate, Copilot Studio, and Power BI. The developer will also work with SQL and…
Added 8 hours ago
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Senior Growth Manager - Generosity & Flowthrough
Fanatics
Toronto, ON · North York, ON
- Full-time
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally…
Added 8 hours ago
T
Senior Specialized Finance Analyst – TDS Finance Capital and Liquidity Management
TD
Toronto, ON
- Full-time
…ongoing monthly reporting deliverables. The role will also lead data-driven process improvement initiatives, leveraging advanced analytical, automation, and visualization tools to…
Added 8 hours ago
SS
Technical Support Team Lead, FME Form
Safe Software
Remote, Canada
- $80,100 to $95,600 CAD / year
- Full-time
- Remote
Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.
Added 8 hours ago
GC
Data Engineer
GEI Consultants, Inc.
Guelph, ON
- $90,000 to $150,000 CAD / year
- Full-time
The Data Engineer plays a hands-on role by preparing and integrating the data foundations that AI solutions depend on. This includes building ingestion pipelines, managing data stores,…
Added 8 hours ago
T
Business Insights Analyst II
TD
Toronto, ON · Montreal, QC
- Full-time
Design, build, and manage automated dashboards, reporting solution, and data pipelines that provide timely, accurate views of underwriting performance, portfolio trends, service measures,…
Added 8 hours ago
B
TECH LEAD - GRC ENGINEERING
BDC
Montreal, QC
- Full-time
Advanced proficiency in Power BI, Power Platform, SQL, and data integration (APIs).
Added 9 hours ago
Manager, Performance Marketing
Viral Nation Inc.
Canada
…integrated throughout, while staying fluent in tactical, in-platform…
Added 9 hours ago
B
TECH LEAD - GRC ENGINEERING
BDC
Montreal, QC
- Full-time
Advanced proficiency in Power BI, Power Platform, SQL, and data integration (APIs).
Added 9 hours ago
B
Intern, Information Systems Analyst (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Analyze operational and system data to identify inconsistencies, duplicates, gaps and opportunities for improvement using powerBI.
Added 9 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
…Analyst is a technical lead responsible for system architecture, data strategy, and integration frameworks, ensuring the reliability, scalability, and security of critical business systems.…
Added 10 hours ago
AG
Analyste de marché - Market Analystcan you rewrite t
Altus Group
Montreal, QC
- Full-time
…recherches alimenteront les solutions de données d’Altus, RealNet, Data Studio, les rapports de marché, les infolettres et les analyses utilisées par les investisseurs, prêteurs,…
Added 10 hours ago
PO
Research Technology & Data Specialist - Mississauga, ON
PATTISON Outdoor
Mississauga, ON
- Full-time
Job Information: Reporting to the Director of Research & Media Strategy, the Research Technology & Data Specialist will support the development and enhancement of PATTISON’s research…
Added 10 hours ago
ED
Scrum Master, Level 17 - EN 596
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $84,698 to $112,931 CAD / year
- Full-time
The Enterprise Data Operations & Technology (EDOT) team continues to strengthen EDC's enterprise data ecosystem by delivering, operating, and modernizing the platforms and data capabilities…
Added 10 hours ago
P
Senior Software Developer
ProxyLink
Toronto, ON
- $100 to $105 CAD / hour
- Contract
ProxyLink is seeking an experienced Senior Software Developer – ETL to join our team and contribute to the development, enhancement, and maintenance of enterprise-level data integration,…
Added 11 hours ago
AP
Power Platform Developer
Atlantic Packaging Products Ltd.
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Director, Procurement Compliance and Governance, the Power Platform Developer supports Procurement and related business teams through business intelligence, data,…
Added 11 hours ago
MANAGER, FINANCE ENABLEMENT, TECHNOLOGY & TRANSFORMATION (HYBRID)
Green Shield Canada
Toronto, ON · Windsor, ON
…practical adoption of artificial intelligence, automation, data, and analytics across Finance’s day-to-day activities and monthly and quarterly…
Added 12 hours ago
Manager, Loyalty & Partnership Infrastructure
Scotiabank
Toronto, ON
…The role involves overseeing production support, monitoring platform stability, reporting to senior management, addressing audit issues, promoting a customer-focused culture, and building…

OCS Ontario Cannabis Store

Data Analyst, Customer Support Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Posting language: English
Posted: Oct 6, 2026

Original job description

About Us

The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and are the provincial wholesaler of cannabis for private retail stores.

Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.

About the Role

We're looking for a Data Analyst, Customer Support Operations to join our team!

In this role, you will transform retailer support, customer experience, sales, and operational data into meaningful insights that help drive informed business decisions. You will be responsible for developing and maintaining dashboards, scorecards, recurring reports, and ad hoc analyses that enable internal teams to better understand service performance, retailer needs, operational trends, and opportunities for continuous improvement.

Working closely with Customer Support Operations, CRM, retailer-facing teams, Data Science, and technology partners, you will gather reporting requirements, validate data, support enhancements to the Retailer Data Program, and promote the consistent use of metrics across the organization. The role also involves translating complex data into clear, actionable insights for both technical and non-technical audiences, while helping to improve the accuracy, accessibility, and overall value of operational reporting.

About Your Day

Develop retailer-focused dashboards, scorecards, reports, and analytical solutions that support business growth and improved performance.
Partner with CRM and COS teams to deliver meaningful retailer insights related to sales performance, product assortment, purchasing patterns, customer engagement, inventory trends, and promotional effectiveness.
Produce recurring and ad hoc reporting that supports retailer business reviews, account planning, and growth initiatives.
Analyze retailer sales and product performance data to identify trends, opportunities, risks, and areas requiring attention.
Develop retailer segmentation, benchmarking, and comparative performance reporting to support strategic decision-making.
Translate complex data into actionable insights and recommendations that help retailer-facing teams drive business growth.
Provide analysis that helps business teams evaluate retailer engagement, service adoption, and growth opportunities
Act as the day-to-day business lead for assigned Retailer Data Program activities, coordinating requirements, enhancement requests, testing, documentation, and stakeholder feedback.
Develop and maintain the strategic roadmap for RDP enhancements, new capabilities, and future-state analytics solutions.
Gather business requirements from stakeholders and translate needs into clear development priorities.
Evaluate, prioritize, and manage enhancement requests based on business impact, customer value, and organizational objectives.
Partner closely with the Data Science team to design, test, validate, and implement new reporting features and analytical capabilities.
Monitor platform utilization, adoption, and effectiveness, recommending improvements that increase retailer engagement and value realization.
Lead continuous improvement initiatives that enhance the retailer experience and analytical capabilities of the platform.
Develop and maintain dashboards, scorecards, and recurring reports for Customer Experience Operations and associated retailer-support activities, leveraging Power BI
Produce weekly, monthly, quarterly, and annual reporting for Customer Experience Operations and associated retailer-support functions to inform [add detail on intended use of reporting].
Prepare forecasts and scenario analyses to support resource management decisions, retailer growth strategies, and business planning
Analyze service, retailer, sales, and operational data to investigate variances, trends, exceptions, and potential drivers of performance.
Automate repeatable reporting activities where practical and improve the consistency and efficiency of reporting processes.
Prepare presentations and reports to capture business narratives for Customer Service Leadership up to executive-level audiences.
Manage reports and datasets within assigned Power BI workspaces, following established access, publishing, security, and data-governance standards.
Develop and maintain scalable data models that support operational and strategic reporting requirements.
Write and optimize SQL queries to extract, transform, and analyze data from multiple sources.
Ensure data quality, integrity, consistency, and accuracy across reporting environments.
Maintain data dictionaries, KPI documentation, reporting standards, and governance frameworks.
Enable self-service analytics through training, documentation, and user support.

About You

Post-secondary degree or diploma in Data Analytics, Business Analytics, Computer Science, Statistics, Mathematics, Information Systems, Business Administration, or a related field.
Advanced education, specialization, or certifications in analytics, business intelligence, data management, or related disciplines.
5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Experience developing and administering Power BI dashboards and reporting environments.
Experience working with SQL and relational databases.
Demonstrated ability to translate business requirements into reporting and analytical solutions.
Experience supporting business leaders with performance reporting and strategic analysis.
Experience in retail, wholesale, eCommerce, customer support, or omnichannel operations is an asset.
Experience supporting retailer-facing, account management, CRM, or customer success teams is preferred.
Experience partnering with Data Science teams to deliver analytical products and reporting enhancements is preferred.
Experience managing product enhancements, stakeholder priorities, or analytics roadmaps is an asset.
Advanced Power BI development, administration, and dashboard design.
Advanced Microsoft Excel skills, including data modeling and analytics functions.
Strong SQL querying and database analysis skills.
Data visualization and storytelling capabilities.
Forecasting, trend analysis, and performance measurement methodologies.
Data governance and data quality management practices.
Excellent verbal communication, presentation, and stakeholder management skills.
Experience with predictive analytics techniques is preferred.
Knowledge of cloud-based analytics environments and data warehousing concepts is an asset.
Power BI certification or related analytics certifications is preferred.

About the Job

Location: Toronto, ON near York Mills and Yonge Street
Hours of Work: 36.25 a week
Employment Type: Permanent, Full-Time
Required Travel: Rare, usually within the GTA

Compensation

The target hiring range for this position is $80,000 - $86,000. This is a pay grade 5B role, with a salary range of $ $61,291.58 - $93,437.08. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation, please let us know, we will work with you to meet your needs.

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More about this job

Responsibilities

The Data Analyst will develop and maintain dashboards, scorecards, and analytical reports to provide actionable insights for Customer Support Operations and retailer-facing teams. They will also lead Retailer Data Program activities, including requirement gathering, platform enhancements, and data governance to support strategic business growth.

Requirements

Candidates must have a post-secondary degree in a relevant field and at least 5 years of experience in data or business analytics. Proficiency in Power BI, SQL, and advanced data modeling is required, along with strong communication skills to translate complex data for diverse audiences.

Skills

Power BI
SQL
Data Analysis
Business Intelligence
Data Modeling
Forecasting
Trend Analysis
Data Governance
Data Quality Management
Stakeholder Management
Retail Analytics
Sales Analytics
Dashboard Design
Microsoft Excel
Performance Measurement
Predictive Analytics

Visa sponsorship

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Keywords

Data Analyst
Customer Support Operations
Power BI
SQL
Retailer Data Program
Business Intelligence
Data Modeling
Forecasting
Trend Analysis
Data Governance
Data Quality
KPI
Dashboard
Scorecard
CRM
Sales Analytics
Retail Analytics
Predictive Analytics
Data Warehousing
Cloud-based Analytics
Stakeholder Management
Performance Reporting
Data Visualization
Storytelling
Operational Reporting
Business Growth
Account Planning
Product Performance
Inventory Trends
Promotional Effectiveness

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