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Added 6 hours ago
HR
Electrical Component Engineering Intern (Fall 2026 or Winter 2027)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
“Ask Me Anything” with the Executive Committee
Added 11 hours ago
NE
Assistant Director of Finance
Neeginan Education, Training and Employment Services Inc.
Winnipeg, MB
- Full-time
Proficient in Microsoft Office applications, financial systems, and database management.
Added 11 hours ago
K
Senior Director, Solutions Engineering
Kindsight
Remote, Canada
- $240,000 to $280,000 CAD / year
- Full-time
- Remote
…sectors with fundraising tools and the largest charitable giving database on the market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence,…
Added 11 hours ago
K
Enterprise Account Executive
Kindsight
Remote, Canada
- $260,000 to $320,000 CAD / year
- Full-time
- Remote
…sectors with fundraising tools and the largest charitable giving database on the market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence,…
Added 11 hours ago
K
Enterprise Account Executive, Community Foundations
Kindsight
Remote, Canada
- $280,000 to $320,000 CAD / year
- Full-time
- Remote
…sectors with fundraising tools and the largest charitable giving database on the market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence,…
Added 1 day ago
TI
Executive assistant
TTN Immigration Consulting Inc.
Winnipeg, MB
- From $30.2 CAD / hour
- Full-time
- On-site
Added 1 day ago
Specialist, Board Governance
Canadian Bar Association
Ottawa, ON
Confirms Executive Team, Board Members, Branch Presidents, Branch VPs, Branch Board Members, and Committee information, keeping iMIS database lists current.
Added 2 days ago
MG
Technical Analyst, Database
Michael Garron Hospital
Toronto, ON
- Full-time
Experience implementing and managing security measures to safeguard systems – including user account management and permissions; applying system patches, updates, and security…
Added 2 days ago
CH
Executive Assistant
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…PowerPoint, Adobe Writer), Zoom, Teams, and SharePoint design and management. Skilled in database and record management. Exceptional attention to detail in formatting, grammar, syntax, and…
Added 2 days ago
T
Tooling SME, Product Delivery & Transformation
TD
Toronto, ON
- Full-time
We are innovators and leaders in the change management space. Our legendary customer & colleague experience continues to guide us as we deliver enhanced technologies, processes, and…
Added 2 days ago
C
Sr. Consultant, Solution Design and Strategy-Payments
CIBC
Toronto, ON
- Full-time
Design & Develop : Provide comprehensive level technical consulting to senior IT management and technical teams, working closely with multiple Technology groups and LOBs to identify and…
Added 2 days ago
Marketing & Administrative Specialist - North York
Colliers International
Toronto, ON
…Best Workplaces in Canada, Best Workplaces with Most Trusted Executive Teams, among…
Added 2 days ago
FS
Senior Director, Internal Audit
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
Oversee the semi-annual Enterprise Risk Management (ERM) assessments through interviews with Executive Leadership Team members and senior leaders to identify emerging risks, assess risk…
Added 2 days ago
VC
Senior Functional Analyst, Business Systems & Integration
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
Advise executive leadership roles by providing strategic and change management planning support and works with stakeholders in all business areas to formulate scope and objectives for new…
Added 2 days ago
SS
IT Manager
SysGen Solutions Group
Calgary, AB
- Full-time
…administration and design, cloud computing, cybersecurity and data management. We're committed to providing unmatched customer service, comprehensive IT support, and innovative IT solutions…
Added 2 days ago
MS
Direct Care Supervisor
Mission Services of London
London, ON
- Full-time
Management / Executive, Other, Supervision / Team Leader
Added 2 days ago
B
Intern, Supply Chain (Customs and Transport) (Winter, 2027)
Bombardier
Dorval, QC
- Volunteer
Customs tariff classification report creation, database.
Added 2 days ago
B
Intern, Supply Chain (Propulsion) (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Learn about the aerospace industry and supply chain management
Added 2 days ago
B
Intern, Program Management, Budget, Processes & Tools (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
You have experience in database management or data processing
Added 2 days ago
KG
Director - Geological Data & Database Management
Kinross Gold Corporation
Toronto, ON
- Full-time
The Director, Geological Data & Database Management is a senior technical leadership role accountable for designing, implementing, and governing a company-wide database management system…
Added 2 days ago
FH
Director of Communications and Strategic Partnerships
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
Act as a spokesperson for the resort and as a key member of the crisis management team
Added 2 days ago
C
Sr. Consultant, Supplier Risk Management
CIBC
Toronto, ON
- Full-time
…and business partners. Maintain and manage third party risk database to ensure proper risk management and proper…
Added 2 days ago
R
Info Security Analyst - Intermediate
Raise
Toronto, ON
- Contract
Communication with senior and executive management
Added 2 days ago
EC
Information Security Analyst
Experis Canada
Toronto, ON
- Contract
Communication with senior and executive management
Added 2 days ago
CF
Manager, Venues & Client Experience
Cambridge Forums Inc.
Toronto, ON
- Full-time
Manager, Venues & Client Experience - Cambridge Executive Connections, Inc. (CEC)

OCS Ontario Cannabis Store

Data Analyst, Customer Support Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Posting language: English
Posted: Oct 6, 2026

Original job description

About Us

The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and are the provincial wholesaler of cannabis for private retail stores.

Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.

About the Role

We're looking for a Data Analyst, Customer Support Operations to join our team!

In this role, you will transform retailer support, customer experience, sales, and operational data into meaningful insights that help drive informed business decisions. You will be responsible for developing and maintaining dashboards, scorecards, recurring reports, and ad hoc analyses that enable internal teams to better understand service performance, retailer needs, operational trends, and opportunities for continuous improvement.

Working closely with Customer Support Operations, CRM, retailer-facing teams, Data Science, and technology partners, you will gather reporting requirements, validate data, support enhancements to the Retailer Data Program, and promote the consistent use of metrics across the organization. The role also involves translating complex data into clear, actionable insights for both technical and non-technical audiences, while helping to improve the accuracy, accessibility, and overall value of operational reporting.

About Your Day

Develop retailer-focused dashboards, scorecards, reports, and analytical solutions that support business growth and improved performance.
Partner with CRM and COS teams to deliver meaningful retailer insights related to sales performance, product assortment, purchasing patterns, customer engagement, inventory trends, and promotional effectiveness.
Produce recurring and ad hoc reporting that supports retailer business reviews, account planning, and growth initiatives.
Analyze retailer sales and product performance data to identify trends, opportunities, risks, and areas requiring attention.
Develop retailer segmentation, benchmarking, and comparative performance reporting to support strategic decision-making.
Translate complex data into actionable insights and recommendations that help retailer-facing teams drive business growth.
Provide analysis that helps business teams evaluate retailer engagement, service adoption, and growth opportunities
Act as the day-to-day business lead for assigned Retailer Data Program activities, coordinating requirements, enhancement requests, testing, documentation, and stakeholder feedback.
Develop and maintain the strategic roadmap for RDP enhancements, new capabilities, and future-state analytics solutions.
Gather business requirements from stakeholders and translate needs into clear development priorities.
Evaluate, prioritize, and manage enhancement requests based on business impact, customer value, and organizational objectives.
Partner closely with the Data Science team to design, test, validate, and implement new reporting features and analytical capabilities.
Monitor platform utilization, adoption, and effectiveness, recommending improvements that increase retailer engagement and value realization.
Lead continuous improvement initiatives that enhance the retailer experience and analytical capabilities of the platform.
Develop and maintain dashboards, scorecards, and recurring reports for Customer Experience Operations and associated retailer-support activities, leveraging Power BI
Produce weekly, monthly, quarterly, and annual reporting for Customer Experience Operations and associated retailer-support functions to inform [add detail on intended use of reporting].
Prepare forecasts and scenario analyses to support resource management decisions, retailer growth strategies, and business planning
Analyze service, retailer, sales, and operational data to investigate variances, trends, exceptions, and potential drivers of performance.
Automate repeatable reporting activities where practical and improve the consistency and efficiency of reporting processes.
Prepare presentations and reports to capture business narratives for Customer Service Leadership up to executive-level audiences.
Manage reports and datasets within assigned Power BI workspaces, following established access, publishing, security, and data-governance standards.
Develop and maintain scalable data models that support operational and strategic reporting requirements.
Write and optimize SQL queries to extract, transform, and analyze data from multiple sources.
Ensure data quality, integrity, consistency, and accuracy across reporting environments.
Maintain data dictionaries, KPI documentation, reporting standards, and governance frameworks.
Enable self-service analytics through training, documentation, and user support.

About You

Post-secondary degree or diploma in Data Analytics, Business Analytics, Computer Science, Statistics, Mathematics, Information Systems, Business Administration, or a related field.
Advanced education, specialization, or certifications in analytics, business intelligence, data management, or related disciplines.
5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Experience developing and administering Power BI dashboards and reporting environments.
Experience working with SQL and relational databases.
Demonstrated ability to translate business requirements into reporting and analytical solutions.
Experience supporting business leaders with performance reporting and strategic analysis.
Experience in retail, wholesale, eCommerce, customer support, or omnichannel operations is an asset.
Experience supporting retailer-facing, account management, CRM, or customer success teams is preferred.
Experience partnering with Data Science teams to deliver analytical products and reporting enhancements is preferred.
Experience managing product enhancements, stakeholder priorities, or analytics roadmaps is an asset.
Advanced Power BI development, administration, and dashboard design.
Advanced Microsoft Excel skills, including data modeling and analytics functions.
Strong SQL querying and database analysis skills.
Data visualization and storytelling capabilities.
Forecasting, trend analysis, and performance measurement methodologies.
Data governance and data quality management practices.
Excellent verbal communication, presentation, and stakeholder management skills.
Experience with predictive analytics techniques is preferred.
Knowledge of cloud-based analytics environments and data warehousing concepts is an asset.
Power BI certification or related analytics certifications is preferred.

About the Job

Location: Toronto, ON near York Mills and Yonge Street
Hours of Work: 36.25 a week
Employment Type: Permanent, Full-Time
Required Travel: Rare, usually within the GTA

Compensation

The target hiring range for this position is $80,000 - $86,000. This is a pay grade 5B role, with a salary range of $ $61,291.58 - $93,437.08. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation, please let us know, we will work with you to meet your needs.

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More about this job

Responsibilities

The Data Analyst will develop and maintain dashboards, scorecards, and analytical reports to provide actionable insights for Customer Support Operations and retailer-facing teams. They will also lead Retailer Data Program activities, including requirement gathering, platform enhancements, and data governance to support strategic business growth.

Requirements

Candidates must have a post-secondary degree in a relevant field and at least 5 years of experience in data or business analytics. Proficiency in Power BI, SQL, and advanced data modeling is required, along with strong communication skills to translate complex data for diverse audiences.

Skills

Power BI
SQL
Data Analysis
Business Intelligence
Data Modeling
Forecasting
Trend Analysis
Data Governance
Data Quality Management
Stakeholder Management
Retail Analytics
Sales Analytics
Dashboard Design
Microsoft Excel
Performance Measurement
Predictive Analytics

Visa sponsorship

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Keywords

Data Analyst
Customer Support Operations
Power BI
SQL
Retailer Data Program
Business Intelligence
Data Modeling
Forecasting
Trend Analysis
Data Governance
Data Quality
KPI
Dashboard
Scorecard
CRM
Sales Analytics
Retail Analytics
Predictive Analytics
Data Warehousing
Cloud-based Analytics
Stakeholder Management
Performance Reporting
Data Visualization
Storytelling
Operational Reporting
Business Growth
Account Planning
Product Performance
Inventory Trends
Promotional Effectiveness

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