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Added 2 mins ago
IE
Financial Analyst
ILSC Education Group
Toronto, ON
- Full-time
The Financial Analyst supports the Finance and Accounting team by preparing financial reports, performing data analysis, assisting with reconciliations, and supporting budgeting and…
Added 2 mins ago
A
Principal Data Analyst
Autodesk
Vancouver, BC · BC · Toronto, ON · ON · Montreal, QC · Quebec, QC · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
…value to our customers. We are looking for a Principal Data Analyst to serve as a senior individual contributor and trusted thought partner to Product, Engineering, Strategy, Research, and…
Added 16 mins ago
RV
Clinical Applications Analyst
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
The Meditech Clinical Application Analyst is an integral member of the Regional Digital Health (RDH) Clinical Informatics Applications team. The Clinical Applications Analyst has a…
Added 16 mins ago
AS
IT Support Analyst
Apex Systems
Toronto, ON
- $29 to $44 USD / hour
- Contract
IT Support Analyst: Endpoint & End-User Support
Added 16 mins ago
MC
Accounts Receivable Analyst
Midea Canada
Markham, ON
- $55,000 to $60,000 CAD / year
- Full-time
We are seeking a qualified, motivated individual to join our company as an Accounts Receivable Analyst. As part of the Finance team, this person will be responsible for managing and…
Added 16 mins ago
AI
Senior Accounting Analyst
American Iron & Metal (AIM)
Montreal, QC
- Full-time
…to the dedication of our employees and the ongoing trust and support of our…
Added 32 mins ago
AG
SAP Site Business & Integration Analyst
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
The SAP Site Business & Integration Analyst supports the Senior Coordinator in maintaining effective, integrated, and reliable SAP-enabled business processes at the Island Gold District.…
Added 32 mins ago
MH
Data Analyst (Claims)
Moe's Home Collection
Vancouver, BC
- Full-time
Reporting directly to the Manager, Product Development & Sourcing, the Data Analyst (Claims) will turn claims, returns, and customer feedback data into clear, actionable insights that help…
Added 47 mins ago
TI
Product Support Analyst
Trimble Inc.
Richmond Hill, ON · Canada - Richmond Hill, Ontario (Applanix)
- Full-time
Product Support Analyst, Geomatics Engineer, Mobile Mapping, Photogrammetry, Remote Sensing, GNSS, IMU, Surveying, GIS, Field Support Specialist, Customer Support
Added 1 hour ago
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Senior Infrastructure Analyst
EllisDon
Mississauga, ON
- Full-time
The Senior Infrastructure Analyst is responsible for designing, implementing, modernizing, and supporting enterprise infrastructure across hybrid environments, including on-premises data…
Added 1 hour ago
SD
Business Analyst
Symbiotic Digital
Toronto, ON · Downtown Toronto (Ryerson), Ontario
- Contract
We are seeking an experienced Business Analyst to provide a
Added 1 hour ago
Mobile Application Store Analyst
Government of Alberta
AB
The Citizen Experience branch is looking for a Mobile Application Store Analyst. Reporting to the Manager, Technical Standards, the Mobile Application Store Analyst is responsible for…
Added 1 hour ago
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Sales & Pricing Analyst - Brampton, ON
Victaulic
Brampton, ON · Toronto, ON · Ontario - Toronto
- Full-time
We're looking for a Sales & Pricing Analyst to join our team in Brampton, ON.
Added 1 hour ago
RT
Analyst Maintenance Scheduling
Rio Tinto
Kitimat, BC
- Full-time
We are looking for an Analyst, Maintenance Scheduling to help the Maintenance team deliver safe, reliable and efficient maintenance execution. In this role, you will contribute to improved…
Added 1 hour ago
EN
Senior Eddy Current Analyst
Echo NDE
Fort Saskatchewan, AB
- Full-time
Echo NDE is seeking a Senior Eddy Current Analyst to support upcoming projects. This is an opportunity to apply your technical expertise in ECT data analysis and interpretation while…
Added 1 hour ago
Planification et analyse financières/Financial Planning and Analysis - Analyste de données/Data Analyst
Jam
QC · Baie D'urfe, QC
Added 1 hour ago
UO
Facility & Space Plan Analyst
University of Alberta
Edmonton, AB
- Full-time
The Facility & Space Planning Analyst serves as a critical hybrid resource within the Space Planning & Stewardship (SPS) unit. The position splits its focus between technical data analytics…
Added 2 hours ago
ES
Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Poste : Analyste, Soutien technique - IT Service Desk Analyst
Added 2 hours ago
GE
Field Support Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this…
Added 2 hours ago
TR
Master Data Analyst
The Redpath Group
Vaughan, ON
- Full-time
Required: College diploma or university degree in the field of business administration, computer science, or management information systems and 3 years related work experience.
Added 2 hours ago
AE
Financial Planning Analyst (FP&A)
Agnico Eagle Mines Limited
Toronto, ON
- Full-time
…and internal reporting, while providing financial analysis to support senior leadership. You will ensure that objectives are met while promoting and respecting Agnico Eagle's values, the…
Added 2 hours ago
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Credit Analyst II
TD
Oshawa, ON · Peterborough, ON
- Full-time
Support the Relationship Manager in booking new business by preparing competitive credit packages in the assigned business segment in a timely manner to meet customer needs
Added 2 hours ago
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Analyst, Business strategies
Desjardins
Mississauga, ON · Levis, QC · Montreal, QC
- Full-time
As a business strategy analyst, you help develop strategic plans; monitor business plans and performance; set targets; and identify opportunities to improve service delivery for the…
Added 2 hours ago
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Business analyst, Business strategies
Desjardins
Mississauga, ON · Levis, QC · Montreal, QC
- Full-time
As a business strategy analyst, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service delivery;…
Added 2 hours ago
SD
Scrum Master
Symbiotic Digital
Toronto, ON · Downtown Toronto (Ryerson), Ontario
- Contract
sessions related to project delivery methodology and will support the

OCS Ontario Cannabis Store

Data Analyst, Customer Support Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Posting language: English
Posted: Oct 6, 2026

Original job description

About Us

The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and are the provincial wholesaler of cannabis for private retail stores.

Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.

About the Role

We're looking for a Data Analyst, Customer Support Operations to join our team!

In this role, you will transform retailer support, customer experience, sales, and operational data into meaningful insights that help drive informed business decisions. You will be responsible for developing and maintaining dashboards, scorecards, recurring reports, and ad hoc analyses that enable internal teams to better understand service performance, retailer needs, operational trends, and opportunities for continuous improvement.

Working closely with Customer Support Operations, CRM, retailer-facing teams, Data Science, and technology partners, you will gather reporting requirements, validate data, support enhancements to the Retailer Data Program, and promote the consistent use of metrics across the organization. The role also involves translating complex data into clear, actionable insights for both technical and non-technical audiences, while helping to improve the accuracy, accessibility, and overall value of operational reporting.

About Your Day

Develop retailer-focused dashboards, scorecards, reports, and analytical solutions that support business growth and improved performance.
Partner with CRM and COS teams to deliver meaningful retailer insights related to sales performance, product assortment, purchasing patterns, customer engagement, inventory trends, and promotional effectiveness.
Produce recurring and ad hoc reporting that supports retailer business reviews, account planning, and growth initiatives.
Analyze retailer sales and product performance data to identify trends, opportunities, risks, and areas requiring attention.
Develop retailer segmentation, benchmarking, and comparative performance reporting to support strategic decision-making.
Translate complex data into actionable insights and recommendations that help retailer-facing teams drive business growth.
Provide analysis that helps business teams evaluate retailer engagement, service adoption, and growth opportunities
Act as the day-to-day business lead for assigned Retailer Data Program activities, coordinating requirements, enhancement requests, testing, documentation, and stakeholder feedback.
Develop and maintain the strategic roadmap for RDP enhancements, new capabilities, and future-state analytics solutions.
Gather business requirements from stakeholders and translate needs into clear development priorities.
Evaluate, prioritize, and manage enhancement requests based on business impact, customer value, and organizational objectives.
Partner closely with the Data Science team to design, test, validate, and implement new reporting features and analytical capabilities.
Monitor platform utilization, adoption, and effectiveness, recommending improvements that increase retailer engagement and value realization.
Lead continuous improvement initiatives that enhance the retailer experience and analytical capabilities of the platform.
Develop and maintain dashboards, scorecards, and recurring reports for Customer Experience Operations and associated retailer-support activities, leveraging Power BI
Produce weekly, monthly, quarterly, and annual reporting for Customer Experience Operations and associated retailer-support functions to inform [add detail on intended use of reporting].
Prepare forecasts and scenario analyses to support resource management decisions, retailer growth strategies, and business planning
Analyze service, retailer, sales, and operational data to investigate variances, trends, exceptions, and potential drivers of performance.
Automate repeatable reporting activities where practical and improve the consistency and efficiency of reporting processes.
Prepare presentations and reports to capture business narratives for Customer Service Leadership up to executive-level audiences.
Manage reports and datasets within assigned Power BI workspaces, following established access, publishing, security, and data-governance standards.
Develop and maintain scalable data models that support operational and strategic reporting requirements.
Write and optimize SQL queries to extract, transform, and analyze data from multiple sources.
Ensure data quality, integrity, consistency, and accuracy across reporting environments.
Maintain data dictionaries, KPI documentation, reporting standards, and governance frameworks.
Enable self-service analytics through training, documentation, and user support.

About You

Post-secondary degree or diploma in Data Analytics, Business Analytics, Computer Science, Statistics, Mathematics, Information Systems, Business Administration, or a related field.
Advanced education, specialization, or certifications in analytics, business intelligence, data management, or related disciplines.
5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Experience developing and administering Power BI dashboards and reporting environments.
Experience working with SQL and relational databases.
Demonstrated ability to translate business requirements into reporting and analytical solutions.
Experience supporting business leaders with performance reporting and strategic analysis.
Experience in retail, wholesale, eCommerce, customer support, or omnichannel operations is an asset.
Experience supporting retailer-facing, account management, CRM, or customer success teams is preferred.
Experience partnering with Data Science teams to deliver analytical products and reporting enhancements is preferred.
Experience managing product enhancements, stakeholder priorities, or analytics roadmaps is an asset.
Advanced Power BI development, administration, and dashboard design.
Advanced Microsoft Excel skills, including data modeling and analytics functions.
Strong SQL querying and database analysis skills.
Data visualization and storytelling capabilities.
Forecasting, trend analysis, and performance measurement methodologies.
Data governance and data quality management practices.
Excellent verbal communication, presentation, and stakeholder management skills.
Experience with predictive analytics techniques is preferred.
Knowledge of cloud-based analytics environments and data warehousing concepts is an asset.
Power BI certification or related analytics certifications is preferred.

About the Job

Location: Toronto, ON near York Mills and Yonge Street
Hours of Work: 36.25 a week
Employment Type: Permanent, Full-Time
Required Travel: Rare, usually within the GTA

Compensation

The target hiring range for this position is $80,000 - $86,000. This is a pay grade 5B role, with a salary range of $ $61,291.58 - $93,437.08. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation, please let us know, we will work with you to meet your needs.

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More about this job

Responsibilities

The Data Analyst will develop and maintain dashboards, scorecards, and analytical reports to provide actionable insights for Customer Support Operations and retailer-facing teams. They will also lead Retailer Data Program activities, including requirement gathering, platform enhancements, and data governance to support strategic business growth.

Requirements

Candidates must have a post-secondary degree in a relevant field and at least 5 years of experience in data or business analytics. Proficiency in Power BI, SQL, and advanced data modeling is required, along with strong communication skills to translate complex data for diverse audiences.

Skills

Power BI
SQL
Data Analysis
Business Intelligence
Data Modeling
Forecasting
Trend Analysis
Data Governance
Data Quality Management
Stakeholder Management
Retail Analytics
Sales Analytics
Dashboard Design
Microsoft Excel
Performance Measurement
Predictive Analytics

Visa sponsorship

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Keywords

Data Analyst
Customer Support Operations
Power BI
SQL
Retailer Data Program
Business Intelligence
Data Modeling
Forecasting
Trend Analysis
Data Governance
Data Quality
KPI
Dashboard
Scorecard
CRM
Sales Analytics
Retail Analytics
Predictive Analytics
Data Warehousing
Cloud-based Analytics
Stakeholder Management
Performance Reporting
Data Visualization
Storytelling
Operational Reporting
Business Growth
Account Planning
Product Performance
Inventory Trends
Promotional Effectiveness

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