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Added 20 mins ago
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Security Analyst
IBM
Ottawa, ON
- $147,050 to $190,300 CAD / year
- Full-time
The position is for a Senior Security Analyst or Architect with over 10 years of relevant security architecture experience and expertise in implementation and or in service support to join…
Added 20 mins ago
KT
Cyber Security Analyst
koundinyasa Technology Services
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Monitor, detect, and respond to security incidents across networks, systems, and applications.
Added 20 mins ago
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Analyst, CN Communication Center - 12 months contract
CN
Quebec, QC
- Contract
Added 20 mins ago
UI
Junior Business Analyst
Util-Assist Inc.
Newmarket, ON
- Full-time
…services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their…
Added 20 mins ago
SR
Systems Analyst (.Net Developer)
Swim Recruiting
St. John's, NL
- Contract
Contract opportunity for an experienced Systems Analyst supporting application development, systems analysis and implementation for a public-sector organization in St. John’s, Newfoundland…
Added 20 mins ago
AS
IT Support Analyst
Apex Systems
Toronto, ON
- $29 to $44 USD / hour
- Contract
IT Support Analyst: Endpoint & End-User Support
Added 48 mins ago
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Senior Analyst - Fuel and Fuel Channel Analysis
Kinectrics
Toronto, ON
- Full-time
Position: Senior Analyst - Fuel and Fuel Channel Assessment
Added 1 hour ago
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Secure Infrastructure Analyst
EllisDon
Mississauga, ON
- Full-time
You as a 'Secure Infrastructure Analyst' will:
Added 1 hour ago
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Senior Infrastructure Analyst
EllisDon
Mississauga, ON
- Full-time
The Senior Infrastructure Analyst is responsible for designing, implementing, modernizing, and supporting enterprise infrastructure across hybrid environments, including on-premises data…
Added 1 hour ago
Mobile Application Store Analyst
Government of Alberta
AB
The Citizen Experience branch is looking for a Mobile Application Store Analyst. Reporting to the Manager, Technical Standards, the Mobile Application Store Analyst is responsible for…
Added 1 hour ago
EN
Senior Eddy Current Analyst
Echo NDE
Fort Saskatchewan, AB
- Full-time
Echo NDE is seeking a Senior Eddy Current Analyst to support upcoming projects. This is an opportunity to apply your technical expertise in ECT data analysis and interpretation while…
Added 1 hour ago
PI
Mobile Application Developer and Support Analyst
Pantheon Inc
Regina, SK
- Full-time
Configure destinations, roles, authentication (OAuth, SAML), and security policies.
Added 1 hour ago
Identity & Access Governance Analyst
R W Tomlinson
Ottawa, ON
We are seeking an analyst to help establish and mature enterprise access governance practices across core business applications and services.
Added 2 hours ago
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Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Poste : Analyste, Soutien technique - IT Service Desk Analyst
Added 2 hours ago
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Billing Analyst
Arup
Toronto, ON
- Full-time
We are currently seeking a Billing Analyst to work in our Los Angeles office. Our Billing Analysts’ staff are integral members of our finance teams. It is business imperative that we…
Added 2 hours ago
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Information Security Analyst (Detection Engineer)
TD
Toronto, ON
- Full-time
We are seeking a Senior Information Security Analyst to support enterprise cybersecurity monitoring, detection engineering, and security operations improvement. This role will help develop…
Added 2 hours ago
T
Information Security Analyst II ( Social Engineer Threat Analyst)
TD
Toronto, ON
- Full-time
…channels. The role operates within established information security, operational risk, and regulatory frameworks while helping drive continuous improvement of processes, controls,…
Added 2 hours ago
AE
Analyst - Risk Management
American Express
Toronto, ON
- Full-time
…ensuring we continue to uphold our brand promise of trust, security, and…
Added 3 hours ago
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Business Analyst
Deloitte
Toronto, ON
- Full-time
Developer at the Business Technology Analyst level. The ideal candidate has practical experience building
Added 3 hours ago
NB
Senior Analyst Control Testing
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Analyst Control Testing at
Added 3 hours ago
BG
Client Service Analyst - 6 month contract
Butterfield Group
Halifax, NS
- Temporary
The Client Service Analyst reports to the Team Lead/Assistant Vice President of the Client Services team and is responsible for undertaking onboarding, periodic reviews, trigger reviews,…
Added 3 hours ago
NV
Workday Analyst
Next Ventures
Markham, ON
- $80,000 to $95,000 CAD / year
- Full-time
I am partnered with a huge construction business who are looking to hire a Workday analyst, to join the HRIS Team
Added 3 hours ago
R
Senior Business Analyst – IT Security & Security Operations
Resonaite
Ottawa, ON
- Contract
Our client is seeking a contract-based Senior Business Analyst with a strong background in IT Security to support the assessment, optimization, and modernization of Security Operations…
Added 3 hours ago
Senior Officer, Operations
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
A certification as a: Certified in Real Estate Finance (CRF), Certified Property Manager (CPM), Chartered Financial Analyst (CFA), Professional Quantity Surveyor (PQS), Canadian Risk…
Added 3 hours ago
TD
Senior Analyst, IT Security, Risk and Audit Management (Permanent)
Toronto District School Board
Toronto, ON · Etobicoke, ON
- $108,205 to $129,846 CAD / year
- Full-time
Senior Analyst, IT Security, Risk and Audit Management

OCS Ontario Cannabis Store

Data Analyst, Customer Support Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Posting language: English
Posted: Oct 6, 2026

Original job description

About Us

The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and are the provincial wholesaler of cannabis for private retail stores.

Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.

About the Role

We're looking for a Data Analyst, Customer Support Operations to join our team!

In this role, you will transform retailer support, customer experience, sales, and operational data into meaningful insights that help drive informed business decisions. You will be responsible for developing and maintaining dashboards, scorecards, recurring reports, and ad hoc analyses that enable internal teams to better understand service performance, retailer needs, operational trends, and opportunities for continuous improvement.

Working closely with Customer Support Operations, CRM, retailer-facing teams, Data Science, and technology partners, you will gather reporting requirements, validate data, support enhancements to the Retailer Data Program, and promote the consistent use of metrics across the organization. The role also involves translating complex data into clear, actionable insights for both technical and non-technical audiences, while helping to improve the accuracy, accessibility, and overall value of operational reporting.

About Your Day

Develop retailer-focused dashboards, scorecards, reports, and analytical solutions that support business growth and improved performance.
Partner with CRM and COS teams to deliver meaningful retailer insights related to sales performance, product assortment, purchasing patterns, customer engagement, inventory trends, and promotional effectiveness.
Produce recurring and ad hoc reporting that supports retailer business reviews, account planning, and growth initiatives.
Analyze retailer sales and product performance data to identify trends, opportunities, risks, and areas requiring attention.
Develop retailer segmentation, benchmarking, and comparative performance reporting to support strategic decision-making.
Translate complex data into actionable insights and recommendations that help retailer-facing teams drive business growth.
Provide analysis that helps business teams evaluate retailer engagement, service adoption, and growth opportunities
Act as the day-to-day business lead for assigned Retailer Data Program activities, coordinating requirements, enhancement requests, testing, documentation, and stakeholder feedback.
Develop and maintain the strategic roadmap for RDP enhancements, new capabilities, and future-state analytics solutions.
Gather business requirements from stakeholders and translate needs into clear development priorities.
Evaluate, prioritize, and manage enhancement requests based on business impact, customer value, and organizational objectives.
Partner closely with the Data Science team to design, test, validate, and implement new reporting features and analytical capabilities.
Monitor platform utilization, adoption, and effectiveness, recommending improvements that increase retailer engagement and value realization.
Lead continuous improvement initiatives that enhance the retailer experience and analytical capabilities of the platform.
Develop and maintain dashboards, scorecards, and recurring reports for Customer Experience Operations and associated retailer-support activities, leveraging Power BI
Produce weekly, monthly, quarterly, and annual reporting for Customer Experience Operations and associated retailer-support functions to inform [add detail on intended use of reporting].
Prepare forecasts and scenario analyses to support resource management decisions, retailer growth strategies, and business planning
Analyze service, retailer, sales, and operational data to investigate variances, trends, exceptions, and potential drivers of performance.
Automate repeatable reporting activities where practical and improve the consistency and efficiency of reporting processes.
Prepare presentations and reports to capture business narratives for Customer Service Leadership up to executive-level audiences.
Manage reports and datasets within assigned Power BI workspaces, following established access, publishing, security, and data-governance standards.
Develop and maintain scalable data models that support operational and strategic reporting requirements.
Write and optimize SQL queries to extract, transform, and analyze data from multiple sources.
Ensure data quality, integrity, consistency, and accuracy across reporting environments.
Maintain data dictionaries, KPI documentation, reporting standards, and governance frameworks.
Enable self-service analytics through training, documentation, and user support.

About You

Post-secondary degree or diploma in Data Analytics, Business Analytics, Computer Science, Statistics, Mathematics, Information Systems, Business Administration, or a related field.
Advanced education, specialization, or certifications in analytics, business intelligence, data management, or related disciplines.
5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Experience developing and administering Power BI dashboards and reporting environments.
Experience working with SQL and relational databases.
Demonstrated ability to translate business requirements into reporting and analytical solutions.
Experience supporting business leaders with performance reporting and strategic analysis.
Experience in retail, wholesale, eCommerce, customer support, or omnichannel operations is an asset.
Experience supporting retailer-facing, account management, CRM, or customer success teams is preferred.
Experience partnering with Data Science teams to deliver analytical products and reporting enhancements is preferred.
Experience managing product enhancements, stakeholder priorities, or analytics roadmaps is an asset.
Advanced Power BI development, administration, and dashboard design.
Advanced Microsoft Excel skills, including data modeling and analytics functions.
Strong SQL querying and database analysis skills.
Data visualization and storytelling capabilities.
Forecasting, trend analysis, and performance measurement methodologies.
Data governance and data quality management practices.
Excellent verbal communication, presentation, and stakeholder management skills.
Experience with predictive analytics techniques is preferred.
Knowledge of cloud-based analytics environments and data warehousing concepts is an asset.
Power BI certification or related analytics certifications is preferred.

About the Job

Location: Toronto, ON near York Mills and Yonge Street
Hours of Work: 36.25 a week
Employment Type: Permanent, Full-Time
Required Travel: Rare, usually within the GTA

Compensation

The target hiring range for this position is $80,000 - $86,000. This is a pay grade 5B role, with a salary range of $ $61,291.58 - $93,437.08. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation, please let us know, we will work with you to meet your needs.

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More about this job

Responsibilities

The Data Analyst will develop and maintain dashboards, scorecards, and analytical reports to provide actionable insights for Customer Support Operations and retailer-facing teams. They will also lead Retailer Data Program activities, including requirement gathering, platform enhancements, and data governance to support strategic business growth.

Requirements

Candidates must have a post-secondary degree in a relevant field and at least 5 years of experience in data or business analytics. Proficiency in Power BI, SQL, and advanced data modeling is required, along with strong communication skills to translate complex data for diverse audiences.

Skills

Power BI
SQL
Data Analysis
Business Intelligence
Data Modeling
Forecasting
Trend Analysis
Data Governance
Data Quality Management
Stakeholder Management
Retail Analytics
Sales Analytics
Dashboard Design
Microsoft Excel
Performance Measurement
Predictive Analytics

Visa sponsorship

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Keywords

Data Analyst
Customer Support Operations
Power BI
SQL
Retailer Data Program
Business Intelligence
Data Modeling
Forecasting
Trend Analysis
Data Governance
Data Quality
KPI
Dashboard
Scorecard
CRM
Sales Analytics
Retail Analytics
Predictive Analytics
Data Warehousing
Cloud-based Analytics
Stakeholder Management
Performance Reporting
Data Visualization
Storytelling
Operational Reporting
Business Growth
Account Planning
Product Performance
Inventory Trends
Promotional Effectiveness

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