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Added 11 mins ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Experience implementing chargeback, cost-recovery, or consumption/spend reporting for cloud or SaaS services – 2 years.
Added 11 mins ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Experience implementing chargeback, cost-recovery, or consumption/spend reporting for cloud or SaaS services – 2 years.
Added 11 mins ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Experience implementing chargeback, cost-recovery, or consumption/spend reporting for cloud or SaaS services – 2 years.
Added 11 mins ago
SM
RQ11323 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader to lead large-scale, complex, high-profile, and high-risk Ontario Public Service (OPS) I&IT initiatives. The ideal candidate will…
Added 11 mins ago
SM
RQ11323 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader to lead large-scale, complex, high-profile, and high-risk Ontario Public Service (OPS) I&IT initiatives. The ideal candidate will…
Added 11 mins ago
SM
RQ11323 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader to lead large-scale, complex, high-profile, and high-risk Ontario Public Service (OPS) I&IT initiatives. The ideal candidate will…
Added 1 hour ago
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Project Business Analyst
Fluor
Vancouver, BC
- Full-time
…responsibility to serve as the Project Business Services (PBS) lead for small and low complexity projects and supervise other assigned PBS…
Added 1 hour ago
C
Senior Manager, Project Design & Project Management
CertainTeed
Woodbridge, ON
- Full-time
Reporting to the General Manager, Decoustics, Wood, this role serves as a key integrator across Project Management, Operations, Estimating, and Product Development, ensuring client…
Added 1 hour ago
DC
Senior Architect
Dasro Consulting Inc.
Calgary, AB
- Contract
Reporting to the Technology Resilience team, this role provides architecture leadership for Disaster Recovery (DR), Minimum Viable Company (MVC), Cyber Recovery, Operational Resilience,…
Added 1 hour ago
Program Director
Lightworks
Toronto, ON
We are hiring a Technical Program Director to own delivery execution across Lightworks’ most complex client engagements. You will sit alongside Principal Consultants inside the client…
Added 1 hour ago
BW
Senior Communications Specialist, Storytelling and Public Affairs
Black Women's Institute for Health - Health For All Black Women
Toronto, ON · Greater Toronto Area, Canada
- $88,000 CAD / year
- Full-time
You will lead communications, curate and preserve the organization’s story, manage its website and public materials, and lead the annual report process. Working closely with the Executive…
Added 2 hours ago
BW
Senior Communications SpecialistsxaSenior Communications Specialist, Storytelling and Public Affairs
Black Women's Institute for Health - Health For All Black Women
Toronto, ON · Greater Toronto Area, Canada
- $88,000 CAD / year
- Full-time
You will lead communications, curate and preserve the organization’s story, manage its website and public materials, and lead the annual report process. Working closely with the Executive…
Added 2 hours ago
FT
Senior Workday Functional Specialist
Fanshawe Toronto@ILAC
London, ON
- Full-time
Reporting to the Director, Workday, the Senior Workday Functional Specialist - Student provides specialized functional and technical expertise in the support, configuration, maintenance,…
Added 2 hours ago
T
Customer Support Specialist
telMAX
Markham, ON
- $40,000 to $45,000 CAD / year
Reporting to the Customer Service Team Lead, the Customer Support Specialist plays a critical role in building and maintaining strong relationships with customers. This role is focused on…
Added 3 hours ago
O
Senior Exam Development Program Manager, NetSuite Certification
Oracle
Canada
- Full-time
We are seeking a highly organized, detail-oriented Senior Program Manager to lead the strategy, development, maintenance, and continuous improvement of NetSuite certification exams and…
Added 3 hours ago
Development Lead - Air Canada Mobile Application
Air Canada
Toronto, ON
The Development Lead is a senior, hands-on engineering leader who owns the Air Canada mobile application end to end: the iOS and Android clients, the backend-for-frontend (BFF) and API…
Added 3 hours ago
M(
Principal Full-Stack Developer - Core
MaintainX (An Autodesk Company)
Remote, Canada
- $130,000 to $230,000 CAD / year
- Full-time
- Remote
Core is the heart of the MaintainX CMMS: the work orders, planning and scheduling, inventory and parts, reporting, and asset hierarchy that frontline teams touch every day. It is also where…
Added 3 hours ago
O
Senior Program Manager, Learning Content Programs NetSuite
Oracle
Canada
- Internship
We are seeking a highly organized, detail-oriented Senior Program Manager to lead learning content programs from intake through publication and to define how the program management function…
Added 3 hours ago
BA
Regional Marketing Manager
Bannister Automotive Group
Canada
- Full-time
Translate complex marketing concepts, platform changes, technical issues, vendor recommendations, and performance data into clear, practical business language.
Added 3 hours ago
XC
Senior Developer Engineer/Leader - Montreal
Xcelerated Consulting Group, LLC.
Montreal, QC
- Contract
As a Senior Developer, you will serve as a technical leader and subject matter expert in the Regulatory Reporting framework. This in-house application ensures the firm meets its global…
Added 4 hours ago
S
New Business Development
Synechron
Mississauga, ON
- Full-time
Drive end-to-end sales pursuits from lead generation through contract execution, building a strong pipeline of qualified opportunities.
Added 4 hours ago
T
Sr. Business Systems Analyst I
TD
Toronto, ON
- Full-time
…necessary for Marketing Enablement initiatives. Plan, manage, and lead the delivery of system requirements in alignment with standards and frameworks. Provide technical leadership and work…
Added 4 hours ago
IM
Junior Digital Marketing Specialist
Ingram Micro
Mississauga, ON · ON · Canada - Ontario - Corporate
- $56,000 to $60,000 CAD / year
- Full-time
Overview: We are seeking a results-driven Jr Digital Marketing Specialist to lead, manage and execute digital marketing campaigns that drive engagement, lead generation, and conversion…
Added 4 hours ago
C
Data Engineering Expert
Co-operators
Guelph, ON · Toronto, ON · Mississauga, ON · Burlington, ON
- Full-time
…upskilling staff members in data tools and technologies and lead the implementation of new tools. They take end-to-end ownership of building, deploying and maintaining data products. They…
Added 4 hours ago
T
Technical Program Manager
Talenzaa
Mississauga, ON
- Full-time
We are seeking an experienced Technical Program Manager to lead large-scale technology programs involving banking platforms, modernization, integrations, and digital transformation.

OCS Ontario Cannabis Store

Data Analyst, Customer Support Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Posting language: English
Posted: Oct 6, 2026

Original job description

About Us

The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and are the provincial wholesaler of cannabis for private retail stores.

Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.

About the Role

We're looking for a Data Analyst, Customer Support Operations to join our team!

In this role, you will transform retailer support, customer experience, sales, and operational data into meaningful insights that help drive informed business decisions. You will be responsible for developing and maintaining dashboards, scorecards, recurring reports, and ad hoc analyses that enable internal teams to better understand service performance, retailer needs, operational trends, and opportunities for continuous improvement.

Working closely with Customer Support Operations, CRM, retailer-facing teams, Data Science, and technology partners, you will gather reporting requirements, validate data, support enhancements to the Retailer Data Program, and promote the consistent use of metrics across the organization. The role also involves translating complex data into clear, actionable insights for both technical and non-technical audiences, while helping to improve the accuracy, accessibility, and overall value of operational reporting.

About Your Day

Develop retailer-focused dashboards, scorecards, reports, and analytical solutions that support business growth and improved performance.
Partner with CRM and COS teams to deliver meaningful retailer insights related to sales performance, product assortment, purchasing patterns, customer engagement, inventory trends, and promotional effectiveness.
Produce recurring and ad hoc reporting that supports retailer business reviews, account planning, and growth initiatives.
Analyze retailer sales and product performance data to identify trends, opportunities, risks, and areas requiring attention.
Develop retailer segmentation, benchmarking, and comparative performance reporting to support strategic decision-making.
Translate complex data into actionable insights and recommendations that help retailer-facing teams drive business growth.
Provide analysis that helps business teams evaluate retailer engagement, service adoption, and growth opportunities
Act as the day-to-day business lead for assigned Retailer Data Program activities, coordinating requirements, enhancement requests, testing, documentation, and stakeholder feedback.
Develop and maintain the strategic roadmap for RDP enhancements, new capabilities, and future-state analytics solutions.
Gather business requirements from stakeholders and translate needs into clear development priorities.
Evaluate, prioritize, and manage enhancement requests based on business impact, customer value, and organizational objectives.
Partner closely with the Data Science team to design, test, validate, and implement new reporting features and analytical capabilities.
Monitor platform utilization, adoption, and effectiveness, recommending improvements that increase retailer engagement and value realization.
Lead continuous improvement initiatives that enhance the retailer experience and analytical capabilities of the platform.
Develop and maintain dashboards, scorecards, and recurring reports for Customer Experience Operations and associated retailer-support activities, leveraging Power BI
Produce weekly, monthly, quarterly, and annual reporting for Customer Experience Operations and associated retailer-support functions to inform [add detail on intended use of reporting].
Prepare forecasts and scenario analyses to support resource management decisions, retailer growth strategies, and business planning
Analyze service, retailer, sales, and operational data to investigate variances, trends, exceptions, and potential drivers of performance.
Automate repeatable reporting activities where practical and improve the consistency and efficiency of reporting processes.
Prepare presentations and reports to capture business narratives for Customer Service Leadership up to executive-level audiences.
Manage reports and datasets within assigned Power BI workspaces, following established access, publishing, security, and data-governance standards.
Develop and maintain scalable data models that support operational and strategic reporting requirements.
Write and optimize SQL queries to extract, transform, and analyze data from multiple sources.
Ensure data quality, integrity, consistency, and accuracy across reporting environments.
Maintain data dictionaries, KPI documentation, reporting standards, and governance frameworks.
Enable self-service analytics through training, documentation, and user support.

About You

Post-secondary degree or diploma in Data Analytics, Business Analytics, Computer Science, Statistics, Mathematics, Information Systems, Business Administration, or a related field.
Advanced education, specialization, or certifications in analytics, business intelligence, data management, or related disciplines.
5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Experience developing and administering Power BI dashboards and reporting environments.
Experience working with SQL and relational databases.
Demonstrated ability to translate business requirements into reporting and analytical solutions.
Experience supporting business leaders with performance reporting and strategic analysis.
Experience in retail, wholesale, eCommerce, customer support, or omnichannel operations is an asset.
Experience supporting retailer-facing, account management, CRM, or customer success teams is preferred.
Experience partnering with Data Science teams to deliver analytical products and reporting enhancements is preferred.
Experience managing product enhancements, stakeholder priorities, or analytics roadmaps is an asset.
Advanced Power BI development, administration, and dashboard design.
Advanced Microsoft Excel skills, including data modeling and analytics functions.
Strong SQL querying and database analysis skills.
Data visualization and storytelling capabilities.
Forecasting, trend analysis, and performance measurement methodologies.
Data governance and data quality management practices.
Excellent verbal communication, presentation, and stakeholder management skills.
Experience with predictive analytics techniques is preferred.
Knowledge of cloud-based analytics environments and data warehousing concepts is an asset.
Power BI certification or related analytics certifications is preferred.

About the Job

Location: Toronto, ON near York Mills and Yonge Street
Hours of Work: 36.25 a week
Employment Type: Permanent, Full-Time
Required Travel: Rare, usually within the GTA

Compensation

The target hiring range for this position is $80,000 - $86,000. This is a pay grade 5B role, with a salary range of $ $61,291.58 - $93,437.08. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation, please let us know, we will work with you to meet your needs.

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More about this job

Responsibilities

The Data Analyst will develop and maintain dashboards, scorecards, and analytical reports to provide actionable insights for Customer Support Operations and retailer-facing teams. They will also lead Retailer Data Program activities, including requirement gathering, platform enhancements, and data governance to support strategic business growth.

Requirements

Candidates must have a post-secondary degree in a relevant field and at least 5 years of experience in data or business analytics. Proficiency in Power BI, SQL, and advanced data modeling is required, along with strong communication skills to translate complex data for diverse audiences.

Skills

Power BI
SQL
Data Analysis
Business Intelligence
Data Modeling
Forecasting
Trend Analysis
Data Governance
Data Quality Management
Stakeholder Management
Retail Analytics
Sales Analytics
Dashboard Design
Microsoft Excel
Performance Measurement
Predictive Analytics

Visa sponsorship

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Keywords

Data Analyst
Customer Support Operations
Power BI
SQL
Retailer Data Program
Business Intelligence
Data Modeling
Forecasting
Trend Analysis
Data Governance
Data Quality
KPI
Dashboard
Scorecard
CRM
Sales Analytics
Retail Analytics
Predictive Analytics
Data Warehousing
Cloud-based Analytics
Stakeholder Management
Performance Reporting
Data Visualization
Storytelling
Operational Reporting
Business Growth
Account Planning
Product Performance
Inventory Trends
Promotional Effectiveness

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