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Added 8 mins ago
RS
Commercial Driver
Ryder System, Inc.
Woodstock, ON
- Full-time
…with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise…
Added 8 mins ago
K
Head of Growth & Marketing – Canada
Kurage
Montreal, QC
- Full-time
We are seeking an entrepreneurial, data-driven, and hands-on Head of Growth & Marketing – Canada to build and scale our patient acquisition engine across these two priority markets.
Added 8 mins ago
D
Developer
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
Design, develop, test, and implement application enhancements and new functionality.
Added 8 mins ago
PP
Process Control Lab Technician
Precious Plate
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Added 8 mins ago
CS
Senior Business Systems Analyst – Treasury Technology
Confiar Services
Toronto, ON
- $50 to $55 CAD / hour
- Contract
Develop and execute test strategies, test plans, test cases, UAT, regression testing, and defect management.
Added 8 mins ago
AF
Specialist II, Processing Operations
ATB Financial
Calgary, AB
- Full-time
Assess and document operational procedures, perform robust impact assessments, and lead change management activities by analyzing multi-system data and translating findings into actionable…
Added 13 mins ago
A
IT Business Analyst
AtkinsRéalis
Montreal, QC
- Full-time
Document requests, maintain project records, and follow established project management and governance processes.
Added 13 mins ago
Pricing Analyst
WestJet Group
Calgary, AB
We are seeking a Pricing Analyst to join our Pricing & Revenue Management Team. This individual should exhibit a high standard of excellence, enjoy challenges, and is results-driven. The…
Added 13 mins ago
Lab Technical Assistant (BCGEU), Casual
LifeLabs
Surrey, BC
As a Lab Technical Assistant, you will be responsible for the preparation, setup, and limited test processing of specimens in the laboratory, and help deliver better health outcomes for…
Added 13 mins ago
T
Quality Engineer I
TD
Toronto, ON
- Full-time
Have basic knowledge of test data management to reuse automated test data provisioning capabilities to be able to adopt a standard test data tool set.
Added 13 mins ago
C
Associate, Commercial Banking
CIBC
Toronto, ON
- Full-time
…support to account teams through client acquisition, relationship management and credit management processes as well as providing transactional support for client specific financing…
Added 13 mins ago
CB
Fleet/Equipment Lead Hand (CB)
Clark Builders
Edmonton, AB
- Full-time
Supporting the Clark Builders team on the Sturgeon Data Centre project, the Fleet/Equipment Lead Hand (Shop Lead Hand) is responsible for assigning and prioritizing daily tasks, maintenance…
Added 28 mins ago
Finance Analyst, Commercial Canada
Riverside Natural Foods Ltd.
Toronto, ON
The Finance Analyst, Commercial Canada supports profitable sales growth by turning financial and market data into insights that guide business decisions.
Added 40 mins ago
TI
Business Analyst - Treasury Products
TekStaff IT Solutions
Toronto, ON
- Contract
Validate that data extracted from the system contains all required fields and meets business requirements.
Added 40 mins ago
VI
Marketing Specialist
VentaCo Inc.
Toronto, ON · North York, ON
- Part-time
…an audience while also using paid campaigns and performance data to drive measurable business…
Added 40 mins ago
FH
Unit Clerk- Surrey Memorial Hospital
Fraser Health Authority
Surrey, BC
- $30.03 CAD / hour
- Other
…established procedures. Collects and communicates discharge data for referral, and collects and reports unit…
Added 40 mins ago
RS
Material Handler Night Shift Sunday - Wednesday
Ryder System, Inc.
Winnipeg, MB
- Full-time
…with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise…
Added 40 mins ago
A
Java Developer
Apptad
Montreal, QC
- Contract
Develop, test, and maintain scalable and high-performance applications using Java and Python.
Added 40 mins ago
P
Associate Portfolio Manager, Credit Investing
Purpose
Toronto, ON
- Full-time
Purpose Investments is an innovation- driven asset management company with over $20 billion under management, offering both managed and quantitative investment products. Much of what is…
Added 43 mins ago
Operations Supervisor
Domtar Products
Port Alberni, BC
Reviews instrument readings, production data, and quality test results, and directs operational adjustments to optimize production performance, product quality, and process efficiency.
Added 43 mins ago
IO
Senior Quality Assurance Specialist
Irving Oil
Saint John, NB
- Full-time
…the continued advancement of Engineering Services' quality management programs. Your goal will be to ensure supplier and fabricator compliance, drive continuous improvement initiatives, and…
Added 55 mins ago
FI
Business Systems Analyst - Murex, Treasury
FP Inc.
Toronto, ON
- $70 to $87 CAD / hour
- Contract
Validate that data extracted from the system contains all required fields and meets business requirements.
Added 55 mins ago
PM
Growth Partner
PUSH Media
Toronto, ON
- $50,000 to $70,000 CAD / year
- Full-time
…media fundamentals with forward-looking thinking across AI, data, and performance. Our teams are empowered, well-resourced, and encouraged to think critically, test boldly, and grow…
Added 55 mins ago
AC
Senior Programme Manager- Electrification
Accenture Construct
Toronto, ON
- Full-time
At Accenture Construct, that's the job. You'll help deliver the data centers, power grids, rail networks, factories and public infrastructure that keep communities moving - smarter, safer…
Added 55 mins ago
IC
Consultant- SAP CSV & Data Migration, Life Sciences- Business Consulting
Infosys Consulting
Toronto, ON
- Full-time
We are seeking experienced professionals with proven success in Computer System Validation (CSV), ERP Testing, Data Migration Compliance, and Quality Management within regulated Life…

OCS Ontario Cannabis Store

Data Analyst, Customer Support Operations

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Posting language: English
Posted: Oct 6, 2026

Original job description

About Us

The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and are the provincial wholesaler of cannabis for private retail stores.

Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.

About the Role

We're looking for a Data Analyst, Customer Support Operations to join our team!

In this role, you will transform retailer support, customer experience, sales, and operational data into meaningful insights that help drive informed business decisions. You will be responsible for developing and maintaining dashboards, scorecards, recurring reports, and ad hoc analyses that enable internal teams to better understand service performance, retailer needs, operational trends, and opportunities for continuous improvement.

Working closely with Customer Support Operations, CRM, retailer-facing teams, Data Science, and technology partners, you will gather reporting requirements, validate data, support enhancements to the Retailer Data Program, and promote the consistent use of metrics across the organization. The role also involves translating complex data into clear, actionable insights for both technical and non-technical audiences, while helping to improve the accuracy, accessibility, and overall value of operational reporting.

About Your Day

Develop retailer-focused dashboards, scorecards, reports, and analytical solutions that support business growth and improved performance.
Partner with CRM and COS teams to deliver meaningful retailer insights related to sales performance, product assortment, purchasing patterns, customer engagement, inventory trends, and promotional effectiveness.
Produce recurring and ad hoc reporting that supports retailer business reviews, account planning, and growth initiatives.
Analyze retailer sales and product performance data to identify trends, opportunities, risks, and areas requiring attention.
Develop retailer segmentation, benchmarking, and comparative performance reporting to support strategic decision-making.
Translate complex data into actionable insights and recommendations that help retailer-facing teams drive business growth.
Provide analysis that helps business teams evaluate retailer engagement, service adoption, and growth opportunities
Act as the day-to-day business lead for assigned Retailer Data Program activities, coordinating requirements, enhancement requests, testing, documentation, and stakeholder feedback.
Develop and maintain the strategic roadmap for RDP enhancements, new capabilities, and future-state analytics solutions.
Gather business requirements from stakeholders and translate needs into clear development priorities.
Evaluate, prioritize, and manage enhancement requests based on business impact, customer value, and organizational objectives.
Partner closely with the Data Science team to design, test, validate, and implement new reporting features and analytical capabilities.
Monitor platform utilization, adoption, and effectiveness, recommending improvements that increase retailer engagement and value realization.
Lead continuous improvement initiatives that enhance the retailer experience and analytical capabilities of the platform.
Develop and maintain dashboards, scorecards, and recurring reports for Customer Experience Operations and associated retailer-support activities, leveraging Power BI
Produce weekly, monthly, quarterly, and annual reporting for Customer Experience Operations and associated retailer-support functions to inform [add detail on intended use of reporting].
Prepare forecasts and scenario analyses to support resource management decisions, retailer growth strategies, and business planning
Analyze service, retailer, sales, and operational data to investigate variances, trends, exceptions, and potential drivers of performance.
Automate repeatable reporting activities where practical and improve the consistency and efficiency of reporting processes.
Prepare presentations and reports to capture business narratives for Customer Service Leadership up to executive-level audiences.
Manage reports and datasets within assigned Power BI workspaces, following established access, publishing, security, and data-governance standards.
Develop and maintain scalable data models that support operational and strategic reporting requirements.
Write and optimize SQL queries to extract, transform, and analyze data from multiple sources.
Ensure data quality, integrity, consistency, and accuracy across reporting environments.
Maintain data dictionaries, KPI documentation, reporting standards, and governance frameworks.
Enable self-service analytics through training, documentation, and user support.

About You

Post-secondary degree or diploma in Data Analytics, Business Analytics, Computer Science, Statistics, Mathematics, Information Systems, Business Administration, or a related field.
Advanced education, specialization, or certifications in analytics, business intelligence, data management, or related disciplines.
5+ years of experience in data analytics, business intelligence, sales analytics, retail analytics, or related analytical roles.
Experience developing and administering Power BI dashboards and reporting environments.
Experience working with SQL and relational databases.
Demonstrated ability to translate business requirements into reporting and analytical solutions.
Experience supporting business leaders with performance reporting and strategic analysis.
Experience in retail, wholesale, eCommerce, customer support, or omnichannel operations is an asset.
Experience supporting retailer-facing, account management, CRM, or customer success teams is preferred.
Experience partnering with Data Science teams to deliver analytical products and reporting enhancements is preferred.
Experience managing product enhancements, stakeholder priorities, or analytics roadmaps is an asset.
Advanced Power BI development, administration, and dashboard design.
Advanced Microsoft Excel skills, including data modeling and analytics functions.
Strong SQL querying and database analysis skills.
Data visualization and storytelling capabilities.
Forecasting, trend analysis, and performance measurement methodologies.
Data governance and data quality management practices.
Excellent verbal communication, presentation, and stakeholder management skills.
Experience with predictive analytics techniques is preferred.
Knowledge of cloud-based analytics environments and data warehousing concepts is an asset.
Power BI certification or related analytics certifications is preferred.

About the Job

Location: Toronto, ON near York Mills and Yonge Street
Hours of Work: 36.25 a week
Employment Type: Permanent, Full-Time
Required Travel: Rare, usually within the GTA

Compensation

The target hiring range for this position is $80,000 - $86,000. This is a pay grade 5B role, with a salary range of $ $61,291.58 - $93,437.08. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation, please let us know, we will work with you to meet your needs.

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More about this job

Responsibilities

The Data Analyst will develop and maintain dashboards, scorecards, and analytical reports to provide actionable insights for Customer Support Operations and retailer-facing teams. They will also lead Retailer Data Program activities, including requirement gathering, platform enhancements, and data governance to support strategic business growth.

Requirements

Candidates must have a post-secondary degree in a relevant field and at least 5 years of experience in data or business analytics. Proficiency in Power BI, SQL, and advanced data modeling is required, along with strong communication skills to translate complex data for diverse audiences.

Skills

Power BI
SQL
Data Analysis
Business Intelligence
Data Modeling
Forecasting
Trend Analysis
Data Governance
Data Quality Management
Stakeholder Management
Retail Analytics
Sales Analytics
Dashboard Design
Microsoft Excel
Performance Measurement
Predictive Analytics

Visa sponsorship

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Keywords

Data Analyst
Customer Support Operations
Power BI
SQL
Retailer Data Program
Business Intelligence
Data Modeling
Forecasting
Trend Analysis
Data Governance
Data Quality
KPI
Dashboard
Scorecard
CRM
Sales Analytics
Retail Analytics
Predictive Analytics
Data Warehousing
Cloud-based Analytics
Stakeholder Management
Performance Reporting
Data Visualization
Storytelling
Operational Reporting
Business Growth
Account Planning
Product Performance
Inventory Trends
Promotional Effectiveness

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