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Added 1 hour ago
B
Senior Manager, User Experience Research
BMO
Toronto, ON · BMOPLACE
- Full-time
Understands how new consumer and business customers approach search, evaluation, and selection of a banking solution. Strategically negotiates design solutions in relation to business…
Added 1 hour ago
B2B Sales Assistant Manager
Teleperformance
Toronto, ON · TPCA Toronto
As a Cluster Manager, you will play a pivotal role in overseeing and managing a group of team leads or clusters within our organization for our Google Cloud team. Your primary…
Added 1 hour ago
E
Team Lead Occupancy & Space Planning
Enbridge
Toronto, ON · Edmonton, AB · Calgary, AB
- Full-time
Partner with senior business leaders to develop business cases that influence major real estate and capital investment decisions and recommend solutions that support evolving workforce and…
Added 1 hour ago
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Senior Manager, Technology & AI Risk
Vancity
Vancouver, BC
- Full-time
As a Senior Manager, Technology & AI Risk, you will be a senior second-line specialist providing independent oversight and effective challenge across technology, cyber, digital, model and…
Added 1 hour ago
V
Senior Manager, Operational Risk & Resilience
Vancity
Vancouver, BC
- Full-time
As Senior Manager, Operational Risk & Resilience, you will provide second-line leadership for Vancity’s operational risk management and resilience. You will lead the implementation,…
Added 1 hour ago
M
RQ11323 - Project Manager/Leader - Senior
Maarut
Toronto, ON
- Contract
organizational development, strategy development, business planning, and
Added 1 hour ago
Senior Financial Analyst
Rogers Communications
Toronto, ON
Supporting the Sr. Manager by taking a leadership role in managing various initiatives and issues impacting wireless equipment (e.g. new business initiative impact analysis, unusual/complex…
Added 1 hour ago
DC
Manager- US Corporate Tax
DMCL Chartered Professional Accountants
Vancouver, BC
- Full-time
…created a space where people look out for each other, where you can speak up, bring new ideas, and know you’ll be heard. I’ve grown from a Manager to a Senior Manager here, and now we’re…
Added 1 hour ago
SI
Lead Product Analyst
Scribd, Inc.
Toronto, ON · Vancouver, BC
- Full-time
…understand it, and how it reaches users. You will report to the Senior Manager, Data Analytics, and work embedded alongside Product, Engineering, Machine Learning, Data Science, and…
Added 7 hours ago
AR
Project Manager
Aliant Resources
ON · Peel, ON
- Contract
Provides project team, business stakeholder meetings and regular reporting to the Client Relationship Manager, Project Sponsor, Senior Project Manager IT Projects, Steering Committee, and…
Added 7 hours ago
T
Quality Engineer II
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 7 hours ago
T
Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 7 hours ago
Manager, Recreation
Town of High River
High River, AB
Coordinates the development and administration of operating budgets, capital budgets, business plans, and long-term financial strategies for the division
Added 7 hours ago
A
Senior Research Program Manager, Construction
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Autodesk Research is hiring a Senior Research Program Manager to lead a portfolio of forward-looking construction research programs. You will sit at the intersection of research strategy,…
Added 7 hours ago
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Senior Project Manager – Power Delivery
WSP
Quebec, QC
- Full-time
This opportunity offers a unique blend of project leadership, client engagement, and market development, supporting some of the region's most significant energy infrastructure initiatives.…
Added 7 hours ago
Corporate Strategy Analyst
Pomerleau
Montreal, QC
Support the Strategy Manager in evaluating strategic opportunities by developing business cases and providing recommendations to assist senior leadership with decision-making.
Added 7 hours ago
B
Senior Resource Manager
BIMM
Toronto, ON
- Full-time
The Senior Resource Manager is responsible for planning, coordinating, and optimizing resource allocation across BIMM’s multidisciplinary teams, including Creative, Experience Design (XD),…
Added 7 hours ago
WC
(CAN) Manager, Business Operations eCommerce (IC)
Walmart Canada
Mississauga, ON
- Full-time
Operational planning focuses on Store capacity needs, with the manager developing processes, standards, and tools to optimize capacity utilization and resource efficiency. The manager…
Added 7 hours ago
SS
Senior Product Manager
Soho Square Solutions
Toronto, ON
- Contract
Partner with business product leaders to define vision, development strategy and end‑to‑end implementation plans for operational applications.
Added 8 hours ago
LC
Senior Analyst, Workday Recruiting
Loblaw Companies Limited
Brampton, ON
- Full-time
As a Senior Analyst, Workday Recruiting, you will play a critical hands-on configuration role in sustaining and enhancing our Workday system, with a primary focus on the Recruiting module…
Added 8 hours ago
FC
Senior Specialist, Loan Monitoring & Operational Excellence
Fiera Capital
Toronto, ON
- Full-time
Fiera Capital is a global independent asset manager with an entrepreneurial culture and a clear vision: to deliver disciplined, high-conviction investment solutions that create lasting…
Added 8 hours ago
CO
Lead Internal Auditor
City of Brampton
Brampton, ON
- Temporary
Reporting to the Manager, Internal Audit, (or to the Director, Internal Audit on solo projects) this position plans, performs internal audit assurance and advisory engagements of moderate…
Added 8 hours ago
EC
Senior Engineering Manager, Analytics
Emburse Chrome River
Toronto, ON
- Full-time
As Senior Engineering Manager, Analytics, you will lead two data and analytics teams, Emburse Analytics and Travel Analytics, that turn travel and expense data into the dashboards, embedded…
Added 8 hours ago
C
Program Manager, Delivery Portfolio, Digital Products & Innovation (French Services) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON
- Full-time
Reporting to the Director, Digital Delivery Portfolio, the Program Manager plays a key role in overseeing and coordinating the program's various mandates, facilitating communication and…
Added 8 hours ago
W
Regional Manager, British Columbia
Wellington-Altus
Vancouver, BC
- Full-time
The Regional Manager (RM) will spend the majority of their time coaching advisors in their region and is expected to have in-depth knowledge of each team (business model, business goals,…

Closed listing

OCS

Senior Facilities Manager

London, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 18, 2026
Posting language: English
Posted: Sep 18, 2026

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Original job description

Archived listing. The details below describe a past opening.

About The Role:

Shift Pattern: Monday to Friday

People

Lead with positivity to foster an engaged, collaborative, high-performing team culture focused on delivering exceptional customer experience and value.
Be a hands-on leader who actively engages with the team and customers, spending time on the ground to understand challenges, provide real-time support, and model best practices.
Coach, mentor, and empower team members to take ownership of decisions and performance outcomes. Conduct regular performance reviews, setting clear goals and development plans while addressing performance issues promptly and constructively.
Ensure effective succession planning, training, and professional development of all team members.
Recruit, develop, and retain top talent to ensure the team’s capability aligns with current and future business needs.
Ensure the team adhere to company policies and procedures while cultivating a positive, inclusive, and accountable working environment.

Stakeholder Management & Collaboration

Translate stakeholder needs and feedback into actionable plans, ensuring that business and operational strategies remain aligned with customer priorities
Manage stakeholder expectations through effective communication, clear reporting, and timely delivery of agreed outcomes
Develop and maintain strong, trust-based relationships with internal and external stakeholders to promote transparency, partnership, and mutual accountability
Work closely with key stakeholders, including colleagues, property management, and the customer to support continuous improvement and alignment with joint organisational objectives
Drive collaboration and alignment between teams across the customer portfolio, ensuring that service delivery is consistent across destinations.
Be part of the on-call team to support escalations of major incidents out of hours

Quality

Actively assess current processes and procedures to identify gaps and opportunities for improvement.
Share best practice with colleagues to create an improvement in general management whilst ensuring alignment across the portfolio
Act as a point of escalation for the customer and other stakeholder groups, ensuring the matter is dealt with promptly by driving effective action and communication
Monitor and evaluate service performance against agreed KPIs and SLAs, identifying trends and initiating corrective actions where necessary
Drive a culture of continuous improvement by encouraging innovation, accountability, and data-driven decision-making
Ensure documentation, processes, and procedures are regularly reviewed, updated, and communicated to maintain operational excellence
Proactively identify and mitigate risks that could impact service quality, customer satisfaction, or compliance standard

QHSE and Compliance

Ensure timely and effective delivery of critical and secondary compliance in line with KPIs and statutory requirements
Ensure accurate and up-to-date documentation, records, and evidence to support audit readiness and demonstrate compliance
Maintain audit readiness by leading regular audits, inspections, and reviews to ensure adherence to QHSE policies and areas for improvement
Ensure alignment with ISO standards and other relevant frameworks, contributing to certification and assurance activities
Drive a positive health and safety culture, challenging unsafe working practices and proactively highlighting opportunities to improve safety of colleagues, service partners, our customer and members of the public
Drive sustainability initiatives across operations, supporting environmental goals and aligning with corporate and customer sustainability objectives

Customer Experience

Use customer feedback, survey data, and performance insights to inform quality improvement initiatives and enhance the overall customer experience
Champion the voice of the customer within internal teams, ensuring decisions and initiatives align with customer needs and values
Monitor service touchpoints to ensure consistency, professionalism, and alignment with brand and service standards
Ensure timely and meaningful communication with customers

Finance & Commercial

Ensure timely submission and completion of key financial reports and processes including budgets and reconciliations
Ensure all financial activities adhere to governance, audit, and contractual requirements
Proactively manage spend in collaboration with property management to ensure we deliver value for money to the customer
Support commercial decision-making by providing accurate financial data, forecasts, and variance analysis
Identify cost-saving opportunities and efficiency gains without compromising service quality or compliance
Assist in the preparation of business cases and proposals to support investment, renewal, or improvement initiatives
Contribute to the development of commercial strategies that balance customer value, sustainability, and long-term partnership growth

Please note: This job description outlines the key responsibilities and duties but is not exhaustive. The postholder will be expected to undertake any other reasonable tasks or management requests as required to support the business.

Experience & Knowledge

Proven experience in a leadership or management role within a customer-focused, operational, or facilities environment.
Strong track record of managing multi-site or portfolio-based operations, ensuring consistency and excellence across locations.
Demonstrated success in stakeholder management and partnership building, with experience working closely with customers and cross-functional teams.
Sound understanding of service delivery frameworks, performance management, and continuous improvement principles.
Experience in financial management, including budgeting, forecasting, and commercial analysis.
Familiarity with governance, compliance, and risk management processes within a service delivery or property-related context.
Understanding of how customer insights and feedback can drive innovation, operational improvement, and customer satisfaction.

Skills & Competencies

Inspiring and inclusive leader with the ability to motivate, coach, and develop high-performing teams.
Excellent communication and interpersonal skills, capable of influencing and negotiating effectively with internal and external stakeholders at all levels.
Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
Highly organised and adaptable, able to balance strategic priorities with hands-on operational needs.
Commercially astute, with a clear understanding of value for money, cost control, and long-term partnership growth.
Skilled in managing performance against KPIs and SLAs, with a focus on measurable outcomes and accountability.
Confident in using digital tools, reporting systems, and Microsoft Office applications to manage performance, analyse data, and communicate insights effectively

Personal Attributes

Customer-centric mindset with a passion for delivering outstanding experiences and building long-term relationships.
Positive, proactive, and solution-oriented - able to remain composed and constructive under pressure.
Collaborative and approachable, fostering a culture of openness, trust, and shared success.
Demonstrates integrity, professionalism, and accountability in all interactions.
Embraces change and continuous improvement, with a commitment to learning and innovation.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅ Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 - we value and motivate our people.

🚀 Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝 Professional Growth : 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!

💰 Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

About employer

More about this job

Responsibilities

Lead and develop a high-performing facilities team while managing stakeholder relationships and ensuring operational excellence across a portfolio. Oversee financial budgets, QHSE compliance, and continuous improvement initiatives to enhance customer experience.

Requirements

Proven experience in a leadership role within a customer-focused facilities or operational environment, specifically managing multi-site portfolios. Requires strong financial acumen, stakeholder management skills, and a deep understanding of compliance and service delivery frameworks.

Skills

Leadership
Stakeholder Management
Facilities Management
Financial Budgeting
KPI Monitoring
QHSE Compliance
Customer Experience
Performance Management
Risk Mitigation
Strategic Planning
Commercial Analysis
Team Coaching
ISO Standards
Conflict Resolution
Operational Excellence
Change Management

Benefits

Digital Learning
Retail Perks
Professional Growth
Flexible Pay

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
QHSE
ISO Standards
KPI
SLA
Budgeting
Forecasting
Stakeholder Management
Compliance
Risk Management
Sustainability
Customer Experience
Multi-site Operations
Performance Reviews
Succession Planning
Commercial Strategy
Audit Readiness
Microsoft Office

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