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Added 29 mins ago
HR
Commercial Leasing Manager
Hamilton Recruiting
Ottawa, ON
- $70,000 to $85,000 CAD / year
- Full-time
…years of history in development, construction, leasing, and property management, is seeking a Leasing Manager to oversee the leasing side of a growing retail, industrial, and office…
Added 30 mins ago
B
Manager, Portfolio Management Group, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
…applying for registration; or received the Canadian Investment Manager designation and has gained 48 months of relevant investment management experience, 12 months of which was gained in…
Added 30 mins ago
B
Pricing Product Manager
BMO
Toronto, ON · YNG
- Full-time
Added 30 mins ago
B
Client Service Assistant, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Added 30 mins ago
B
Banking Officer, Mutual Fund Service Desk
BMO
Calgary, AB · CALG
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 30 mins ago
B
Customer Service Representative
BMO
Kelowna, BC
- Part-time
Added 30 mins ago
Senior Manager - Commercial Field Training
Sun Pharmaceutical Industries Ltd
Brampton, ON
The Senior Manager – Commercial Field Training, Canada is responsible for planning and executing training requirements supporting Sun Pharma Canada’s Innovative Medicines portfolio,…
Added 58 mins ago
AI
Application Delivery Officer (ADO), Fraud Management Section
Avanciers Inc.
Levis, QC · Saint-Lambert-de-Lévis, QC
- $90 to $95 CAD / hour
- Contract
…component, the successful candidate will sit between the project manager and multidisciplinary engineering teams to drive delivery forward, ensure progress, and bring the solution to…
Added 1 hour ago
Maintenance Mechanic II
Canadian Niagara Hotels Group
Niagara Falls, ON
Reporting to the Facilities Maintenance Manager, the Facilities Maintenance Mechanic II is responsible for performing a wide range of preventative maintenance, repairs, and mechanical…
Added 1 hour ago
FO
Contents Technician
First Onsite - CA
Edmonton, AB
- Full-time
…by FirstOnsite Restoration Limited operating as First Onsite Property Restoration ("First Onsite") for purposes related to your application for employment. This includes information…
Added 1 hour ago
RP
Property Administrator - Ottawa
Rhapsody Property Management Services
Ottawa, ON
- $50,000 to $55,000 CAD / year
- Full-time
Reporting to the General Manager, the Property Administrator will assist the team with various administrative tasks including rent collection, providing accurate and timely financial…
Added 1 hour ago
T
Actuarial Analyst III
TD
Toronto, ON · Montreal, QC
- Full-time
Reporting to the Pricing Manager, the Senior Actuarial Analyst plays a key role in the end-to-end development of pricing strategies and rate changes. The Senior Analyst contributes to the…
Added 1 hour ago
GB
Project Manager
Green Bridge Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Green Bridge is seeking an experienced and highly organized Project Manager to lead the successful delivery of commercial construction, building improvement, renovation, and specialty…
Added 1 hour ago
RI
Pest Control Technician
Rentokil Initial
Brampton, ON
- Contract
Willing to obtain and maintain Structural Exterminator Licensing within the province with manager assistance
Added 1 hour ago
VS
Residence Supervisor
Vita Student
Manchester, NS
- Full-time
…to support with the day-to-day operations of our residential property, ensuring a safe, welcoming environment for all students and their…
Added 1 hour ago
FC
Health & Safety Administrator
Flatiron Construction Corp
Edmonton, AB
- Other
Assists in investigations and reporting regarding accidents, injuries or illnesses, fire, property damage and other safety related incidents to ensure timely and compliant resolutions.…
Added 1 hour ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
The Property Manager will perform functions ensure properties are maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and…
Added 1 hour ago
GZ
Property Manager
Gestion Zagora
Moncton, NB
- Full-time
We are looking for a full-time Property Manager to join our team in Moncton, New-Brunswick. In this role, you will be responsible for the day-to-day management of properties, ensuring…
Added 2 hours ago
Junior Commercial Lines Account Manager
My Insurance Broker
Thornhill, ON
Job Title: Junior Commercial Lines Account Manager
Added 2 hours ago
DH
Community Outreach Engagement Supervisor, FT
Dixon Hall
Toronto, ON
- Full-time
…Community Outreach Engagement Supervisor. Reporting to the Senior Manager, Shelter Services, the Community Outreach Engagement Supervisor is responsible for providing supervisory support…
Added 2 hours ago
DH
Supervisor, Winter Programs, PT
Dixon Hall
Toronto, ON
- Part-time
The Supervisor, Winter Programs reports to the Manager, Winter Programs and is responsible for providing supervisory and operational support to staff while overseeing the day-to-day…
Added 2 hours ago
DH
Supervisor, Winter Programs, FT
Dixon Hall
Toronto, ON
- Full-time
The Supervisor, Winter Programs reports to the Manager, Winter Programs and is responsible for providing supervisory and operational support to staff while overseeing the day-to-day…
Added 2 hours ago
DH
Community Outreach Relations Officer, FT
Dixon Hall
Toronto, ON
- Full-time
…this position will support Dixon Hall’s Housing, Shelter, and Property Management teams by ensuring consistent messaging, timely information sharing, and positive engagement with residents,…
Added 2 hours ago
TG
Planet Fitness - Assistant General Manager - Full Time - Yorkgate Mall
Taymax Group
Toronto, ON · North York (Yorkgate Mall), ON
- Full-time
We are looking for an Assistant Manager to join our team! As an integral member of our team, this position will be responsible for assisting in the oversight of club operations to ensure an…
Added 2 hours ago
SH
Manager Security Team - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…hospital and grounds. Provide protection for personal and hospital property from theft, misuse and vandalism as well as enforce the various hospital rules, regulations and policies, and…

OCS

Senior Facilities Manager

London, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 18, 2026
Posting language: English
Posted: Sep 18, 2026

Original job description

About The Role:

Shift Pattern: Monday to Friday

People

Lead with positivity to foster an engaged, collaborative, high-performing team culture focused on delivering exceptional customer experience and value.
Be a hands-on leader who actively engages with the team and customers, spending time on the ground to understand challenges, provide real-time support, and model best practices.
Coach, mentor, and empower team members to take ownership of decisions and performance outcomes. Conduct regular performance reviews, setting clear goals and development plans while addressing performance issues promptly and constructively.
Ensure effective succession planning, training, and professional development of all team members.
Recruit, develop, and retain top talent to ensure the team’s capability aligns with current and future business needs.
Ensure the team adhere to company policies and procedures while cultivating a positive, inclusive, and accountable working environment.

Stakeholder Management & Collaboration

Translate stakeholder needs and feedback into actionable plans, ensuring that business and operational strategies remain aligned with customer priorities
Manage stakeholder expectations through effective communication, clear reporting, and timely delivery of agreed outcomes
Develop and maintain strong, trust-based relationships with internal and external stakeholders to promote transparency, partnership, and mutual accountability
Work closely with key stakeholders, including colleagues, property management, and the customer to support continuous improvement and alignment with joint organisational objectives
Drive collaboration and alignment between teams across the customer portfolio, ensuring that service delivery is consistent across destinations.
Be part of the on-call team to support escalations of major incidents out of hours

Quality

Actively assess current processes and procedures to identify gaps and opportunities for improvement.
Share best practice with colleagues to create an improvement in general management whilst ensuring alignment across the portfolio
Act as a point of escalation for the customer and other stakeholder groups, ensuring the matter is dealt with promptly by driving effective action and communication
Monitor and evaluate service performance against agreed KPIs and SLAs, identifying trends and initiating corrective actions where necessary
Drive a culture of continuous improvement by encouraging innovation, accountability, and data-driven decision-making
Ensure documentation, processes, and procedures are regularly reviewed, updated, and communicated to maintain operational excellence
Proactively identify and mitigate risks that could impact service quality, customer satisfaction, or compliance standard

QHSE and Compliance

Ensure timely and effective delivery of critical and secondary compliance in line with KPIs and statutory requirements
Ensure accurate and up-to-date documentation, records, and evidence to support audit readiness and demonstrate compliance
Maintain audit readiness by leading regular audits, inspections, and reviews to ensure adherence to QHSE policies and areas for improvement
Ensure alignment with ISO standards and other relevant frameworks, contributing to certification and assurance activities
Drive a positive health and safety culture, challenging unsafe working practices and proactively highlighting opportunities to improve safety of colleagues, service partners, our customer and members of the public
Drive sustainability initiatives across operations, supporting environmental goals and aligning with corporate and customer sustainability objectives

Customer Experience

Use customer feedback, survey data, and performance insights to inform quality improvement initiatives and enhance the overall customer experience
Champion the voice of the customer within internal teams, ensuring decisions and initiatives align with customer needs and values
Monitor service touchpoints to ensure consistency, professionalism, and alignment with brand and service standards
Ensure timely and meaningful communication with customers

Finance & Commercial

Ensure timely submission and completion of key financial reports and processes including budgets and reconciliations
Ensure all financial activities adhere to governance, audit, and contractual requirements
Proactively manage spend in collaboration with property management to ensure we deliver value for money to the customer
Support commercial decision-making by providing accurate financial data, forecasts, and variance analysis
Identify cost-saving opportunities and efficiency gains without compromising service quality or compliance
Assist in the preparation of business cases and proposals to support investment, renewal, or improvement initiatives
Contribute to the development of commercial strategies that balance customer value, sustainability, and long-term partnership growth

Please note: This job description outlines the key responsibilities and duties but is not exhaustive. The postholder will be expected to undertake any other reasonable tasks or management requests as required to support the business.

Experience & Knowledge

Proven experience in a leadership or management role within a customer-focused, operational, or facilities environment.
Strong track record of managing multi-site or portfolio-based operations, ensuring consistency and excellence across locations.
Demonstrated success in stakeholder management and partnership building, with experience working closely with customers and cross-functional teams.
Sound understanding of service delivery frameworks, performance management, and continuous improvement principles.
Experience in financial management, including budgeting, forecasting, and commercial analysis.
Familiarity with governance, compliance, and risk management processes within a service delivery or property-related context.
Understanding of how customer insights and feedback can drive innovation, operational improvement, and customer satisfaction.

Skills & Competencies

Inspiring and inclusive leader with the ability to motivate, coach, and develop high-performing teams.
Excellent communication and interpersonal skills, capable of influencing and negotiating effectively with internal and external stakeholders at all levels.
Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
Highly organised and adaptable, able to balance strategic priorities with hands-on operational needs.
Commercially astute, with a clear understanding of value for money, cost control, and long-term partnership growth.
Skilled in managing performance against KPIs and SLAs, with a focus on measurable outcomes and accountability.
Confident in using digital tools, reporting systems, and Microsoft Office applications to manage performance, analyse data, and communicate insights effectively

Personal Attributes

Customer-centric mindset with a passion for delivering outstanding experiences and building long-term relationships.
Positive, proactive, and solution-oriented - able to remain composed and constructive under pressure.
Collaborative and approachable, fostering a culture of openness, trust, and shared success.
Demonstrates integrity, professionalism, and accountability in all interactions.
Embraces change and continuous improvement, with a commitment to learning and innovation.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅ Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 - we value and motivate our people.

🚀 Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝 Professional Growth : 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!

💰 Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Apply About employer

More about this job

Responsibilities

Lead and develop a high-performing facilities team while managing multi-site service delivery, stakeholder relationships, customer experience, and performance against KPIs and SLAs. Oversee compliance, health and safety, audits, financial controls, risk mitigation, and continuous improvement across the customer portfolio.

Requirements

Candidates should have proven leadership experience in a customer-focused operational or facilities environment, including multi-site operations, stakeholder management, and service performance. They should also bring financial management, compliance and risk knowledge, strong communication and analytical skills, and a customer-centric, commercially astute approach.

Skills

Facilities Management
Multi-Site Operations
Team Leadership
Stakeholder Management
Customer Experience
Performance Management
Continuous Improvement
Budgeting and Forecasting
Commercial Analysis
Risk Management
QHSE Compliance
Audit Readiness
KPI and SLA Management
Data-Driven Decision-Making
Microsoft Office
Sustainability

Benefits

Digital Learning Courses
Employee Discounts
Rewards
Wellbeing Resources
Professional Development
Career Progression
Flexible Pay

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Hard Services
Cleaning
Security
Catering
Multi-Site Operations
Portfolio Management
Stakeholder Management
Customer Experience
Team Development
Succession Planning
Performance Reviews
KPIs
SLAs
Continuous Improvement
QHSE
Health and Safety
ISO Standards
Compliance
Audit Readiness
Risk Management
Sustainability
Budgeting
Forecasting
Financial Reporting
Reconciliations
Variance Analysis
Commercial Management
Microsoft Office
Incident Escalation

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