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Added 7 mins ago
BL
FURTHER INFORMATION
BLISS Language International
Leader, SK
- Full-time
The Activity Team Leader (ATL) will be tasked with overseeing the organisation of all suitable, enjoyable and appropriate non-academic activities. They will also have responsibility for the…
Added 7 mins ago
M
Billing Analyst
Metso
Montreal, QC
- Full-time
…materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern…
Added 8 mins ago
Chief Product Owner, Network & Communication R&D
Siemens
Concord, ON
Escalate critical issues directly to site management in Canada and the Head of the Product Line in Germany.
Added 8 mins ago
S
Outbound Warehouse Supervisor - Salary
Sysco
Winnipeg, MB · Sysco Winnipeg
- Full-time
· Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
Added 23 mins ago
P
Canada Technology Consulting - Business Platform Transformation Senior Director
Protiviti
Toronto, ON
- Full-time
…complex contracting, and AI-accelerated deal cycles require a leader who can help clients modernize how revenue is designed, sold, contracted, billed, recognized, and…
Added 38 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
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Quebec, QC
- Full-time
…for an experienced, business-oriented, and results-driven IT leader who can combine strategic vision with excellent execution. Your Key Responsibilities IT Strategy and Governance: Define…
Added 39 mins ago
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Regional Manager - North East
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Fort McMurray, AB
- Full-time
Monitor the quality and impact of programs in the region.
Added 54 mins ago
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Customer Experience Associate - Deux Montagne (Part-time, 15h/week)
TD
Sainte-Marthe-sur-le-Lac, QC
- Part-time
· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Added 54 mins ago
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Senior Personal Banker Trainee – Home Borrowing
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- Full-time
…bank and clients. Your success is measured by client feedback, quality of advice, and lending growth, while consistently upholding compliance standards and delivering exceptional client…
Added 54 mins ago
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Senior Personal Banker Trainee - Investing
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Vaughan, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 54 mins ago
T
Finance Analyst
TD
Toronto, ON
- Full-time
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Added 1 hour ago
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Chef d'équipe en location / Leasing Team Lead
BGO
Montreal, QC
- Full-time
BGO est un leader mondial en gestion d'investissement immobilier, collaborant avec plus de 750 clients institutionnels pour investir et gérer des biens immobiliers de haute qualité dans les…
Added 1 hour ago
KP
Senior Roadway Inspector
Kusiar Project Services Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Kusiar Project Services Inc., a trusted leader in Contract Administration and Site Inspection services across Ontario, is currently seeking a qualified Construction Inspector to support…
Added 1 hour ago
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Regional Director of Operations, Americas and Asia Pacific
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Vancouver, BC
- Full-time
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Added 1 hour ago
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Business Control Manager - Payments - Vice President
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Toronto, ON
- Full-time
…Organization is comprised of a central team representing the first line of defense for the…
Added 1 hour ago
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Production Associate – Fixed Term (Shift 2:45 pm to 1:15 am)
Kissner USA Holdings
Tillsonburg, ON
- Full-time
Communicate all concerns affecting safety, quality, productivity and the work environment to the Line Leader.
Added 1 hour ago
KU
Production Associate – Fixed Term (Shift: 6:30am to 3:00pm)
Kissner USA Holdings
Tillsonburg, ON
- Full-time
Communicate all concerns affecting safety, quality, productivity and the work environment to the Line Leader.
Added 1 hour ago
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Superviseur d'expédition - French
Wonderbrands
Longueuil, QC
- Full-time
3-5 ans d'expérience en tant que leader de première ligne préférée, avec une capacité démontrée de gérer des employés syndiqués.
Added 1 hour ago
O
Senior Facilities Manager
OCS
London, ON
- Full-time
Be a hands-on leader who actively engages with the team and customers, spending time on the ground to understand challenges, provide real-time support, and model best practices.
Added 1 hour ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
· Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Added 2 hours ago
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Senior Human Resources Business Partner, Underground
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- Full-time
…Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized…
Added 2 hours ago
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Markham, ON
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Added 2 hours ago
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Materials Supervisor
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Added 2 hours ago
Human Resources Manager
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
…the Head of Human Resources, Americas Cluster, with dotted-line accountability to the Canada BEO, you will be a member of the Canada Waters Leadership Team and help translate business…
Added 2 hours ago
BR
Chef d'équipe en location / Leasing Team Lead
BGO Real Estate
Montreal, QC
- Full-time
BGO est un leader mondial en gestion d'investissement immobilier, collaborant avec plus de 750 clients institutionnels pour investir et gérer des biens immobiliers de haute qualité dans les…

OCS

Senior Facilities Manager

London, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 18, 2026
Posting language: English
Posted: Sep 18, 2026

Original job description

About The Role:

Shift Pattern: Monday to Friday

People

Lead with positivity to foster an engaged, collaborative, high-performing team culture focused on delivering exceptional customer experience and value.
Be a hands-on leader who actively engages with the team and customers, spending time on the ground to understand challenges, provide real-time support, and model best practices.
Coach, mentor, and empower team members to take ownership of decisions and performance outcomes. Conduct regular performance reviews, setting clear goals and development plans while addressing performance issues promptly and constructively.
Ensure effective succession planning, training, and professional development of all team members.
Recruit, develop, and retain top talent to ensure the team’s capability aligns with current and future business needs.
Ensure the team adhere to company policies and procedures while cultivating a positive, inclusive, and accountable working environment.

Stakeholder Management & Collaboration

Translate stakeholder needs and feedback into actionable plans, ensuring that business and operational strategies remain aligned with customer priorities
Manage stakeholder expectations through effective communication, clear reporting, and timely delivery of agreed outcomes
Develop and maintain strong, trust-based relationships with internal and external stakeholders to promote transparency, partnership, and mutual accountability
Work closely with key stakeholders, including colleagues, property management, and the customer to support continuous improvement and alignment with joint organisational objectives
Drive collaboration and alignment between teams across the customer portfolio, ensuring that service delivery is consistent across destinations.
Be part of the on-call team to support escalations of major incidents out of hours

Quality

Actively assess current processes and procedures to identify gaps and opportunities for improvement.
Share best practice with colleagues to create an improvement in general management whilst ensuring alignment across the portfolio
Act as a point of escalation for the customer and other stakeholder groups, ensuring the matter is dealt with promptly by driving effective action and communication
Monitor and evaluate service performance against agreed KPIs and SLAs, identifying trends and initiating corrective actions where necessary
Drive a culture of continuous improvement by encouraging innovation, accountability, and data-driven decision-making
Ensure documentation, processes, and procedures are regularly reviewed, updated, and communicated to maintain operational excellence
Proactively identify and mitigate risks that could impact service quality, customer satisfaction, or compliance standard

QHSE and Compliance

Ensure timely and effective delivery of critical and secondary compliance in line with KPIs and statutory requirements
Ensure accurate and up-to-date documentation, records, and evidence to support audit readiness and demonstrate compliance
Maintain audit readiness by leading regular audits, inspections, and reviews to ensure adherence to QHSE policies and areas for improvement
Ensure alignment with ISO standards and other relevant frameworks, contributing to certification and assurance activities
Drive a positive health and safety culture, challenging unsafe working practices and proactively highlighting opportunities to improve safety of colleagues, service partners, our customer and members of the public
Drive sustainability initiatives across operations, supporting environmental goals and aligning with corporate and customer sustainability objectives

Customer Experience

Use customer feedback, survey data, and performance insights to inform quality improvement initiatives and enhance the overall customer experience
Champion the voice of the customer within internal teams, ensuring decisions and initiatives align with customer needs and values
Monitor service touchpoints to ensure consistency, professionalism, and alignment with brand and service standards
Ensure timely and meaningful communication with customers

Finance & Commercial

Ensure timely submission and completion of key financial reports and processes including budgets and reconciliations
Ensure all financial activities adhere to governance, audit, and contractual requirements
Proactively manage spend in collaboration with property management to ensure we deliver value for money to the customer
Support commercial decision-making by providing accurate financial data, forecasts, and variance analysis
Identify cost-saving opportunities and efficiency gains without compromising service quality or compliance
Assist in the preparation of business cases and proposals to support investment, renewal, or improvement initiatives
Contribute to the development of commercial strategies that balance customer value, sustainability, and long-term partnership growth

Please note: This job description outlines the key responsibilities and duties but is not exhaustive. The postholder will be expected to undertake any other reasonable tasks or management requests as required to support the business.

Experience & Knowledge

Proven experience in a leadership or management role within a customer-focused, operational, or facilities environment.
Strong track record of managing multi-site or portfolio-based operations, ensuring consistency and excellence across locations.
Demonstrated success in stakeholder management and partnership building, with experience working closely with customers and cross-functional teams.
Sound understanding of service delivery frameworks, performance management, and continuous improvement principles.
Experience in financial management, including budgeting, forecasting, and commercial analysis.
Familiarity with governance, compliance, and risk management processes within a service delivery or property-related context.
Understanding of how customer insights and feedback can drive innovation, operational improvement, and customer satisfaction.

Skills & Competencies

Inspiring and inclusive leader with the ability to motivate, coach, and develop high-performing teams.
Excellent communication and interpersonal skills, capable of influencing and negotiating effectively with internal and external stakeholders at all levels.
Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
Highly organised and adaptable, able to balance strategic priorities with hands-on operational needs.
Commercially astute, with a clear understanding of value for money, cost control, and long-term partnership growth.
Skilled in managing performance against KPIs and SLAs, with a focus on measurable outcomes and accountability.
Confident in using digital tools, reporting systems, and Microsoft Office applications to manage performance, analyse data, and communicate insights effectively

Personal Attributes

Customer-centric mindset with a passion for delivering outstanding experiences and building long-term relationships.
Positive, proactive, and solution-oriented - able to remain composed and constructive under pressure.
Collaborative and approachable, fostering a culture of openness, trust, and shared success.
Demonstrates integrity, professionalism, and accountability in all interactions.
Embraces change and continuous improvement, with a commitment to learning and innovation.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅ Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 - we value and motivate our people.

🚀 Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝 Professional Growth : 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!

💰 Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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More about this job

Responsibilities

Lead and develop a high-performing facilities team while managing multi-site service delivery, stakeholder relationships, customer experience, and performance against KPIs and SLAs. Oversee compliance, health and safety, audits, financial controls, risk mitigation, and continuous improvement across the customer portfolio.

Requirements

Candidates should have proven leadership experience in a customer-focused operational or facilities environment, including multi-site operations, stakeholder management, and service performance. They should also bring financial management, compliance and risk knowledge, strong communication and analytical skills, and a customer-centric, commercially astute approach.

Skills

Facilities Management
Multi-Site Operations
Team Leadership
Stakeholder Management
Customer Experience
Performance Management
Continuous Improvement
Budgeting and Forecasting
Commercial Analysis
Risk Management
QHSE Compliance
Audit Readiness
KPI and SLA Management
Data-Driven Decision-Making
Microsoft Office
Sustainability

Benefits

Digital Learning Courses
Employee Discounts
Rewards
Wellbeing Resources
Professional Development
Career Progression
Flexible Pay

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Hard Services
Cleaning
Security
Catering
Multi-Site Operations
Portfolio Management
Stakeholder Management
Customer Experience
Team Development
Succession Planning
Performance Reviews
KPIs
SLAs
Continuous Improvement
QHSE
Health and Safety
ISO Standards
Compliance
Audit Readiness
Risk Management
Sustainability
Budgeting
Forecasting
Financial Reporting
Reconciliations
Variance Analysis
Commercial Management
Microsoft Office
Incident Escalation

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