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Added 6 mins ago
WM
Vice President, PMO
Wyse Meter Solutions Inc
Vaughan, ON
- $185,000 to $215,000 CAD / year
- Full-time
…adoption. Partner with IT on Security controls, technical change control, and segregation of duties within production systems. PMO governs business readiness, cutover, and…
Added 6 mins ago
Senior Security Specialist, AI Fabric
Bell
Regina, SK
Demonstrated experience implementing and managing physical security systems, including access control, video surveillance, intrusion detection, and perimeter security technologies.
Added 35 mins ago
TS
Team Lead Electrical Engineer - Hybrid
TalentSphere Staffing Solutions
Hamilton, ON
- Full-time
We are working with a growing building engineering consultancy seeking a Team Lead Electrical Designer / Engineer to lead and mentor a team while remaining hands-on in design. This role is…
Added 35 mins ago
LC
Electrical Engineer/ Senior Electrical Technologist
Level Consulting Engineers Ltd.
Foothills No 31, AB · Foothills, AB
- Full-time
…protection, lighting, power, communications, fire alarm, and key…
Added 51 mins ago
R
Lead Data Engineer
RBC
Toronto, ON
- Full-time
Experience depth: 7+ years delivering production data pipelines and distributed systems at scale on cloud platforms; demonstrated ability to operate as a senior IC and technical lead…
Added 51 mins ago
MW
Project Manager
Mueller Water Products
Toronto, ON
- Full-time
…rapidly growing volume of work. The successful candidate will lead a broad range of projects within Canada and US. This role requires project management, team building and technical…
Added 1 hour ago
WC
Concepteur électrique / Electrical Designer
Wabtec Corporation
Montreal, QC
- Full-time
En tant que Concepteur électrique senior, membre de l’équipe d’ingénierie, vous serez responsable de concevoir, développer et valider des systèmes électriques et de produits…
Added 1 hour ago
AG
Technical Lead, Aerospace Development
ADGA Group
Ottawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
ADGA is seeking an experienced Technical Lead, Aerospace Development to lead the design, development, evaluation, and sustainment of Uncrewed Aircraft Systems (UAS) and related aerospace…
Added 1 hour ago
Executive Administrator - Corporate Affairs
Hydro One Networks Inc
Toronto, ON
We are seeking a highly organized, proactive Administrative Assistant to support the three directors that lead our Communications, Marketing and Research and Insights teams in a fast-paced,…
Added 1 hour ago
Senior Software Engineer, Foundational Infrastructure & Networking
Lyft
Toronto, ON
As a Senior Software Engineer on the Foundational Infrastructure & Networking team, you will own the core routing, service mesh, and control planes that power hundreds of microservices…
Added 1 hour ago
S
Software Engineer Co-op, Apps
Solink
Remote, Canada
- $55,000 to $68,000 CAD / year
- Full-time
- Remote
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to…
Added 1 hour ago
NF
Senior Metallurgist
NES Fircroft
ON · Ontario, Canada
- Full-time
Familiarity with metallurgical accounting and process control systems.
Added 1 hour ago
W
Construction Senior Scheduler
Webuild
Toronto, ON
- Full-time
Track and control project performance against the accepted baseline using critical-path and float analysis, productivity forecasting, and earned-schedule variance reporting; trigger and…
Added 1 hour ago
O
Senior Facilities Manager
OCS
London, ON
- Full-time
Lead with positivity to foster an engaged, collaborative, high-performing team culture focused on delivering exceptional customer experience and value.
Added 1 hour ago
UI
Ingénieur(e) qualité et conformité / Quality and Compliance Engineer
Upbrella International
Boucherville, QC
- Full-time
Minimum de deux (2) ans d'expérience en assurance qualité, conformité réglementaire ou rédaction technique; un profil plus senior sera également considéré
Added 1 hour ago
AA
Warehouse Officer – Fixed-Term Contract, Fly In Fly Out – Gahcho Kué Mine, Northwest Territories
Anglo American / De Beers Group
NT · Gahcho Kué Mine, Northwest Territories
- Contract
Under direction from Warehouse Officers and Lead Hands, issue batches to production by reviewing control sheets and MSDS, selecting and weighing raw materials, and staging…
Added 1 hour ago
Mechanical Engineer - ENG3
WF Group Inc.
Calgary, AB
Manage mid-sized to large projects, ensuring adherence to budget, schedule, and performance objectives for HVAC, plumbing, fire protection, and control systems in various projects.
Added 2 hours ago
R
Delivery Lead - Data & AI
Raise
Mississauga, ON
- Full-time
Lead forward-looking sprint and release planning with Product Managers, Business Analysts, Functional Managers, and developers using evidence-based capacity and estimation. Facilitate…
Added 2 hours ago
S
Senior Audit Manager, Model, Data and AI Audit
Scotiabank
Toronto, ON
- Full-time
Internal Audit is hiring a Senior Audit Manager within Model, Data and AI Audit team. This role will provide an independent and objective assurance over the design and operating…
Added 2 hours ago
TO
Manager, Digital Transformation and Delivery
Town of Georgina
Georgina, ON
- $148,377.6 to $173,580.8 CAD / year
- Full-time
Provides trusted advice to the CIDO, senior leadership and service owners on digital opportunities, application modernization, delivery options, implementation risks, investment decisions…
Added 2 hours ago
LT
General Manager Operations
Loonie Times Custom Mascot & Plush
Mississauga, ON
- Full-time
…drive operational excellence, production efficiency, quality control, workforce management, and continuous improvement initiatives. Experience in the garment, apparel, textile, costume, or…
Added 2 hours ago
ST
Plant Director
Stratagem Talent Advisory
Vancouver, BC · Greater Vancouver, BC
- $150,000 to $170,000 CAD / year
- Full-time
…drive operational excellence, continuous improvement, cost control, productivity, and sustainable business growth while fostering a culture of accountability, collaboration, safety,…
Added 2 hours ago
B
Senior Manager, Journey Enablement, Acquire and One Client
BMO
Toronto, ON · BMOPLACE
- Full-time
We are seeking a well-rounded Senior Manager to join the Acquire and One Client, Journey Enablement team within Business Banking to drive performance and strategic outcomes in partnership…
Added 2 hours ago
1
Senior Manager, Clinic IT Services
123Dentist
Toronto, ON
- $150,000 to $175,000 CAD / year
- Full-time
The Senior Manager, Clinic IT Services leads the Support function within Technology Services and is accountable for the quality, reliability, and continuous improvement of IT support for…
Added 2 hours ago
Senior Specialist, Identity & Access Management
CMHC - SCHL
Ottawa, ON · Montreal, QC
Lead IAM strategy, governance, and oversight by owning the enterprise Identity and Access Management (IAM) framework, including policies, standards, and control objectives.

OCS

Senior Facilities Manager

London, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 18, 2026
Posting language: English
Posted: Sep 18, 2026

Original job description

About The Role:

Shift Pattern: Monday to Friday

People

Lead with positivity to foster an engaged, collaborative, high-performing team culture focused on delivering exceptional customer experience and value.
Be a hands-on leader who actively engages with the team and customers, spending time on the ground to understand challenges, provide real-time support, and model best practices.
Coach, mentor, and empower team members to take ownership of decisions and performance outcomes. Conduct regular performance reviews, setting clear goals and development plans while addressing performance issues promptly and constructively.
Ensure effective succession planning, training, and professional development of all team members.
Recruit, develop, and retain top talent to ensure the team’s capability aligns with current and future business needs.
Ensure the team adhere to company policies and procedures while cultivating a positive, inclusive, and accountable working environment.

Stakeholder Management & Collaboration

Translate stakeholder needs and feedback into actionable plans, ensuring that business and operational strategies remain aligned with customer priorities
Manage stakeholder expectations through effective communication, clear reporting, and timely delivery of agreed outcomes
Develop and maintain strong, trust-based relationships with internal and external stakeholders to promote transparency, partnership, and mutual accountability
Work closely with key stakeholders, including colleagues, property management, and the customer to support continuous improvement and alignment with joint organisational objectives
Drive collaboration and alignment between teams across the customer portfolio, ensuring that service delivery is consistent across destinations.
Be part of the on-call team to support escalations of major incidents out of hours

Quality

Actively assess current processes and procedures to identify gaps and opportunities for improvement.
Share best practice with colleagues to create an improvement in general management whilst ensuring alignment across the portfolio
Act as a point of escalation for the customer and other stakeholder groups, ensuring the matter is dealt with promptly by driving effective action and communication
Monitor and evaluate service performance against agreed KPIs and SLAs, identifying trends and initiating corrective actions where necessary
Drive a culture of continuous improvement by encouraging innovation, accountability, and data-driven decision-making
Ensure documentation, processes, and procedures are regularly reviewed, updated, and communicated to maintain operational excellence
Proactively identify and mitigate risks that could impact service quality, customer satisfaction, or compliance standard

QHSE and Compliance

Ensure timely and effective delivery of critical and secondary compliance in line with KPIs and statutory requirements
Ensure accurate and up-to-date documentation, records, and evidence to support audit readiness and demonstrate compliance
Maintain audit readiness by leading regular audits, inspections, and reviews to ensure adherence to QHSE policies and areas for improvement
Ensure alignment with ISO standards and other relevant frameworks, contributing to certification and assurance activities
Drive a positive health and safety culture, challenging unsafe working practices and proactively highlighting opportunities to improve safety of colleagues, service partners, our customer and members of the public
Drive sustainability initiatives across operations, supporting environmental goals and aligning with corporate and customer sustainability objectives

Customer Experience

Use customer feedback, survey data, and performance insights to inform quality improvement initiatives and enhance the overall customer experience
Champion the voice of the customer within internal teams, ensuring decisions and initiatives align with customer needs and values
Monitor service touchpoints to ensure consistency, professionalism, and alignment with brand and service standards
Ensure timely and meaningful communication with customers

Finance & Commercial

Ensure timely submission and completion of key financial reports and processes including budgets and reconciliations
Ensure all financial activities adhere to governance, audit, and contractual requirements
Proactively manage spend in collaboration with property management to ensure we deliver value for money to the customer
Support commercial decision-making by providing accurate financial data, forecasts, and variance analysis
Identify cost-saving opportunities and efficiency gains without compromising service quality or compliance
Assist in the preparation of business cases and proposals to support investment, renewal, or improvement initiatives
Contribute to the development of commercial strategies that balance customer value, sustainability, and long-term partnership growth

Please note: This job description outlines the key responsibilities and duties but is not exhaustive. The postholder will be expected to undertake any other reasonable tasks or management requests as required to support the business.

Experience & Knowledge

Proven experience in a leadership or management role within a customer-focused, operational, or facilities environment.
Strong track record of managing multi-site or portfolio-based operations, ensuring consistency and excellence across locations.
Demonstrated success in stakeholder management and partnership building, with experience working closely with customers and cross-functional teams.
Sound understanding of service delivery frameworks, performance management, and continuous improvement principles.
Experience in financial management, including budgeting, forecasting, and commercial analysis.
Familiarity with governance, compliance, and risk management processes within a service delivery or property-related context.
Understanding of how customer insights and feedback can drive innovation, operational improvement, and customer satisfaction.

Skills & Competencies

Inspiring and inclusive leader with the ability to motivate, coach, and develop high-performing teams.
Excellent communication and interpersonal skills, capable of influencing and negotiating effectively with internal and external stakeholders at all levels.
Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
Highly organised and adaptable, able to balance strategic priorities with hands-on operational needs.
Commercially astute, with a clear understanding of value for money, cost control, and long-term partnership growth.
Skilled in managing performance against KPIs and SLAs, with a focus on measurable outcomes and accountability.
Confident in using digital tools, reporting systems, and Microsoft Office applications to manage performance, analyse data, and communicate insights effectively

Personal Attributes

Customer-centric mindset with a passion for delivering outstanding experiences and building long-term relationships.
Positive, proactive, and solution-oriented - able to remain composed and constructive under pressure.
Collaborative and approachable, fostering a culture of openness, trust, and shared success.
Demonstrates integrity, professionalism, and accountability in all interactions.
Embraces change and continuous improvement, with a commitment to learning and innovation.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅ Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 - we value and motivate our people.

🚀 Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝 Professional Growth : 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!

💰 Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Apply About employer

More about this job

Responsibilities

Lead and develop a high-performing facilities team while managing multi-site service delivery, stakeholder relationships, customer experience, and performance against KPIs and SLAs. Oversee compliance, health and safety, audits, financial controls, risk mitigation, and continuous improvement across the customer portfolio.

Requirements

Candidates should have proven leadership experience in a customer-focused operational or facilities environment, including multi-site operations, stakeholder management, and service performance. They should also bring financial management, compliance and risk knowledge, strong communication and analytical skills, and a customer-centric, commercially astute approach.

Skills

Facilities Management
Multi-Site Operations
Team Leadership
Stakeholder Management
Customer Experience
Performance Management
Continuous Improvement
Budgeting and Forecasting
Commercial Analysis
Risk Management
QHSE Compliance
Audit Readiness
KPI and SLA Management
Data-Driven Decision-Making
Microsoft Office
Sustainability

Benefits

Digital Learning Courses
Employee Discounts
Rewards
Wellbeing Resources
Professional Development
Career Progression
Flexible Pay

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Hard Services
Cleaning
Security
Catering
Multi-Site Operations
Portfolio Management
Stakeholder Management
Customer Experience
Team Development
Succession Planning
Performance Reviews
KPIs
SLAs
Continuous Improvement
QHSE
Health and Safety
ISO Standards
Compliance
Audit Readiness
Risk Management
Sustainability
Budgeting
Forecasting
Financial Reporting
Reconciliations
Variance Analysis
Commercial Management
Microsoft Office
Incident Escalation

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