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Added 11 mins ago
A
Manager, Performance Intelligence
Achievers
Toronto, ON
- Full-time
As Manager, Marketplace Performance Intelligence, you will give Marketplace one clear view of performance and turn intelligence into coordinated action. You will lead Marketplace…
Added 11 mins ago
T
Senior Analyst, Private Markets
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 11 mins ago
T
Senior Personal Banker Trainee – Home Borrowing
TD
Newmarket, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 11 mins ago
T
Senior Personal Banker Trainee - Investing
TD
Vaughan, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 11 mins ago
DH
Manager, Winter Programs, FT
Dixon Hall
Toronto, ON
- Full-time
Reporting to the Senior Manager, Shelter and Respite Services, the Manager, Winter Programs is responsible for ensuring the delivery of programs and services intended to build community,…
Added 11 mins ago
DH
Community Outreach Engagement Supervisor, FT
Dixon Hall
Toronto, ON
- Full-time
…Community Outreach Engagement Supervisor. Reporting to the Senior Manager, Shelter Services, the Community Outreach Engagement Supervisor is responsible for providing supervisory support…
Added 11 mins ago
K
Senior Trade Customization Planner (18 month contract)
Kenvue
Markham, ON
- Full-time
As a key member of the Trade Customization team, this individual is responsible for the overall development, execution, and project management of CLUB, promotional, bonus and make-to-stock…
Added 25 mins ago
TP
Analyst, Aviation Forecasting and Analytics
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Manager, Forecasting and Analytics, you will support aviation business development, forecasting and performance reporting through rigorous commercial analysis. You will…
Added 25 mins ago
SP
Manager, Applied Research
Saskatchewan Polytechnic
SK · Saskatchewan, Canada
- Full-time
The Manager, Applied Research is accountable to the Director, Applied Research for the operations of a portfolio that includes research funding application development and submission,…
Added 25 mins ago
PH
Menu & Food Innovation Marketing Manager
Pizza Hut
Vaughan, ON
- $134,810 to $139,810 CAD / year
- Full-time
The Menu & Food Innovation Marketing Manager leads the end-to-end development and strategic execution of new menu items and culinary platforms for Pizza Hut Canada. This role combines…
Added 25 mins ago
BI
Senior Credit Officer, Director - US Insurance
BMO Insurance
Toronto, ON
- Full-time
Identify emerging risks and opportunities across the insurance portfolio and communicate implications to senior leadership.
Added 25 mins ago
ER
Senior Manager, FP&A & Business Performance
Engage Recruitment
Markham, ON
- Full-time
Reporting to the CFO, the Senior Manager, FP&A & Performance Management will work closely with senior leadership and operational teams to understand what is driving business performance,…
Added 25 mins ago
PH
Menu & Food Innovation Marketing Manager
Pizza Hut
Vaughan, ON
- $134,810 to $139,810 CAD / year
- Full-time
The Menu & Food Innovation Marketing Manager leads the end-to-end development and strategic execution of new menu items and culinary platforms for Pizza Hut Canada. This role combines…
Added 25 mins ago
RT
Conseiller(ère) sénior, Gestion des données de Foundry | Senior Advisor, Foundry Data Management
Rio Tinto
Montreal, QC
- Full-time
Nous recherchons un(e) Conseiller(ère) sénior, Gestion des données de Foundry pour soutenir l’équipe Actifs numériques des Affaires commerciales dans la conception, l’amélioration et la…
Added 25 mins ago
P
Senior Software Developer in Test- 9 month contract- temporary
Plusgrade
Montreal, QC
- Full-time
We are expanding our core travel tech platforms, and right now our QA team needs a Senior SDET who wants to own automated testing frameworks and pioneer AI-driven testing workflows rather…
Added 26 mins ago
PB
Senior SEO & Growth Strategist
Powered by search
Remote, Canada
- Full-time
- Remote
If you're equally passionate about driving strategic SEO initiatives and building strong senior client relationships, we want to talk to you.
Added 26 mins ago
Manager, Customer Care - E-Customer Experience
Scotiabank
Toronto, ON
Partners with the Senior Manager and key stakeholders to evolve digital customer care frameworks, operating practices, and service capabilities.
Added 26 mins ago
BP
Section Manager, Contract Management (Contract) Talent Pool
Bruce Power
Bruce Power
- Full-time
PMC Project Delivery is seeking an experienced Section Manager, Contract Management to lead a team of Contract Management Specialists responsible for supporting project-critical contracts…
Added 26 mins ago
B
Mortgage Specialist
BMO
Toronto, ON
- Full-time
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Added 26 mins ago
B
Mortgage Specialist Associate
BMO
Quebec, QC
- Full-time
Provides administrative support by maintaining a database of third party referral sources and customers including development and maintenance of a marketing calendar.
Added 26 mins ago
B
Mortgage Specialist
BMO
Montreal, QC
- Full-time
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Added 26 mins ago
B
SENIOR MANAGER, SECURITY AND DISBURSEMENT - Montreal, St. Laurent, Laval, Moncton, Quebec City (Temporary 12 months)
BDC
Moncton, NB · Montreal, QC · Quebec, QC · Laval, QC
- Full-time
The Senior Manager, Security and Disbursement, is responsible for ensuring that all due diligence and verifications are completed prior to the disbursement of loans. He or she works on the…
Added 26 mins ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER - Montreal
BDC
Montreal, QC
- Full-time
We are looking for a Senior Commercial Account Manager who will leverage his or her interpersonal strengths and network to generate new business opportunities while managing a portfolio of…
Added 26 mins ago
MI
Group Manager, Strategic Programs (Merchandising)
Medline Industries, LP
Mississauga, ON
- Full-time
…manages a number of direct and indirect reports. The Group Manager, Strategic Programs is responsible for leading the development, execution, growth, and profitability of key merchandising…
Added 26 mins ago
M
Manager, Commercial Analytics
Mars
Bolton, ON · BOL-Mars Canada Inc.
- Full-time
The Manager, Commercial Analytics leads Commercial Analytics for the Accelerator business - the division supporting the legacy Kellanova brands along with KIND and Nature's Bakery. The role…

OCS

Senior Facilities Manager

London, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 18, 2026
Posting language: English
Posted: Sep 18, 2026

Original job description

About The Role:

Shift Pattern: Monday to Friday

People

Lead with positivity to foster an engaged, collaborative, high-performing team culture focused on delivering exceptional customer experience and value.
Be a hands-on leader who actively engages with the team and customers, spending time on the ground to understand challenges, provide real-time support, and model best practices.
Coach, mentor, and empower team members to take ownership of decisions and performance outcomes. Conduct regular performance reviews, setting clear goals and development plans while addressing performance issues promptly and constructively.
Ensure effective succession planning, training, and professional development of all team members.
Recruit, develop, and retain top talent to ensure the team’s capability aligns with current and future business needs.
Ensure the team adhere to company policies and procedures while cultivating a positive, inclusive, and accountable working environment.

Stakeholder Management & Collaboration

Translate stakeholder needs and feedback into actionable plans, ensuring that business and operational strategies remain aligned with customer priorities
Manage stakeholder expectations through effective communication, clear reporting, and timely delivery of agreed outcomes
Develop and maintain strong, trust-based relationships with internal and external stakeholders to promote transparency, partnership, and mutual accountability
Work closely with key stakeholders, including colleagues, property management, and the customer to support continuous improvement and alignment with joint organisational objectives
Drive collaboration and alignment between teams across the customer portfolio, ensuring that service delivery is consistent across destinations.
Be part of the on-call team to support escalations of major incidents out of hours

Quality

Actively assess current processes and procedures to identify gaps and opportunities for improvement.
Share best practice with colleagues to create an improvement in general management whilst ensuring alignment across the portfolio
Act as a point of escalation for the customer and other stakeholder groups, ensuring the matter is dealt with promptly by driving effective action and communication
Monitor and evaluate service performance against agreed KPIs and SLAs, identifying trends and initiating corrective actions where necessary
Drive a culture of continuous improvement by encouraging innovation, accountability, and data-driven decision-making
Ensure documentation, processes, and procedures are regularly reviewed, updated, and communicated to maintain operational excellence
Proactively identify and mitigate risks that could impact service quality, customer satisfaction, or compliance standard

QHSE and Compliance

Ensure timely and effective delivery of critical and secondary compliance in line with KPIs and statutory requirements
Ensure accurate and up-to-date documentation, records, and evidence to support audit readiness and demonstrate compliance
Maintain audit readiness by leading regular audits, inspections, and reviews to ensure adherence to QHSE policies and areas for improvement
Ensure alignment with ISO standards and other relevant frameworks, contributing to certification and assurance activities
Drive a positive health and safety culture, challenging unsafe working practices and proactively highlighting opportunities to improve safety of colleagues, service partners, our customer and members of the public
Drive sustainability initiatives across operations, supporting environmental goals and aligning with corporate and customer sustainability objectives

Customer Experience

Use customer feedback, survey data, and performance insights to inform quality improvement initiatives and enhance the overall customer experience
Champion the voice of the customer within internal teams, ensuring decisions and initiatives align with customer needs and values
Monitor service touchpoints to ensure consistency, professionalism, and alignment with brand and service standards
Ensure timely and meaningful communication with customers

Finance & Commercial

Ensure timely submission and completion of key financial reports and processes including budgets and reconciliations
Ensure all financial activities adhere to governance, audit, and contractual requirements
Proactively manage spend in collaboration with property management to ensure we deliver value for money to the customer
Support commercial decision-making by providing accurate financial data, forecasts, and variance analysis
Identify cost-saving opportunities and efficiency gains without compromising service quality or compliance
Assist in the preparation of business cases and proposals to support investment, renewal, or improvement initiatives
Contribute to the development of commercial strategies that balance customer value, sustainability, and long-term partnership growth

Please note: This job description outlines the key responsibilities and duties but is not exhaustive. The postholder will be expected to undertake any other reasonable tasks or management requests as required to support the business.

Experience & Knowledge

Proven experience in a leadership or management role within a customer-focused, operational, or facilities environment.
Strong track record of managing multi-site or portfolio-based operations, ensuring consistency and excellence across locations.
Demonstrated success in stakeholder management and partnership building, with experience working closely with customers and cross-functional teams.
Sound understanding of service delivery frameworks, performance management, and continuous improvement principles.
Experience in financial management, including budgeting, forecasting, and commercial analysis.
Familiarity with governance, compliance, and risk management processes within a service delivery or property-related context.
Understanding of how customer insights and feedback can drive innovation, operational improvement, and customer satisfaction.

Skills & Competencies

Inspiring and inclusive leader with the ability to motivate, coach, and develop high-performing teams.
Excellent communication and interpersonal skills, capable of influencing and negotiating effectively with internal and external stakeholders at all levels.
Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
Highly organised and adaptable, able to balance strategic priorities with hands-on operational needs.
Commercially astute, with a clear understanding of value for money, cost control, and long-term partnership growth.
Skilled in managing performance against KPIs and SLAs, with a focus on measurable outcomes and accountability.
Confident in using digital tools, reporting systems, and Microsoft Office applications to manage performance, analyse data, and communicate insights effectively

Personal Attributes

Customer-centric mindset with a passion for delivering outstanding experiences and building long-term relationships.
Positive, proactive, and solution-oriented - able to remain composed and constructive under pressure.
Collaborative and approachable, fostering a culture of openness, trust, and shared success.
Demonstrates integrity, professionalism, and accountability in all interactions.
Embraces change and continuous improvement, with a commitment to learning and innovation.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅ Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 - we value and motivate our people.

🚀 Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝 Professional Growth : 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!

💰 Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Apply About employer

More about this job

Responsibilities

Lead and develop a high-performing facilities team while managing multi-site service delivery, stakeholder relationships, customer experience, and performance against KPIs and SLAs. Oversee compliance, health and safety, audits, financial controls, risk mitigation, and continuous improvement across the customer portfolio.

Requirements

Candidates should have proven leadership experience in a customer-focused operational or facilities environment, including multi-site operations, stakeholder management, and service performance. They should also bring financial management, compliance and risk knowledge, strong communication and analytical skills, and a customer-centric, commercially astute approach.

Skills

Facilities Management
Multi-Site Operations
Team Leadership
Stakeholder Management
Customer Experience
Performance Management
Continuous Improvement
Budgeting and Forecasting
Commercial Analysis
Risk Management
QHSE Compliance
Audit Readiness
KPI and SLA Management
Data-Driven Decision-Making
Microsoft Office
Sustainability

Benefits

Digital Learning Courses
Employee Discounts
Rewards
Wellbeing Resources
Professional Development
Career Progression
Flexible Pay

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Hard Services
Cleaning
Security
Catering
Multi-Site Operations
Portfolio Management
Stakeholder Management
Customer Experience
Team Development
Succession Planning
Performance Reviews
KPIs
SLAs
Continuous Improvement
QHSE
Health and Safety
ISO Standards
Compliance
Audit Readiness
Risk Management
Sustainability
Budgeting
Forecasting
Financial Reporting
Reconciliations
Variance Analysis
Commercial Management
Microsoft Office
Incident Escalation

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