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Added 25 mins ago
H
Nurse B - Clinical Nurse Educator
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: Under the direction of the Manager, Program Services Continuing Care Education, the Clinical Nurse Educator (CNE) integrates knowledge and skill reflective of the former…
Added 41 mins ago
T&
Senior Manager, Talent Acquisition
Turner & Townsend
Toronto, ON
- Full-time
Experience partnering with senior leaders on workforce planning and talent strategy.
Added 41 mins ago
T&
Gestionnaire principal(e), Acquisition de talents / Senior Manager, Talent Acquisition
Turner & Townsend
Montreal, QC · Toronto, Canada
- Full-time
Turner & Townsend is seeking a strategic Talent Acquisition Leader to lead the Canadian recruitment function and support the organization's continued growth. Leading a team of seven Talent…
Added 41 mins ago
T&
Senior Manager, Talent Acquisition
Turner & Townsend
Calgary, AB · Toronto, Canada
- Full-time
Experience partnering with senior leaders on workforce planning and talent strategy.
Added 55 mins ago
CF
Human Resources Manager-EN
Canadian Forces Morale and Welfare Services
Ottawa, ON · Nepean, ON
- $85,980 to $101,190 CAD / year
- Full-time
As a Human Resources Manager, you are responsible for providing human resources functions at your location, including recruitment, payroll, pension and benefits, talent management, job…
Added 1 hour ago
VP, Product
Ambyint
Calgary, AB
Partner with the Co-CEOs and executive team on annual planning, Board materials, operating reviews and product investment decisions.
Added 1 hour ago
H
Social Worker Degree Senior
HealthCareersInSask.ca
Weyburn, SK
- Full-time
Job Description: The Social Worker - BSW Senior, reporting to the Manager or their designate, will coordinate care for patients, clients and residents. The incumbent will provide case…
Added 1 hour ago
MD
Program Manager - Grants Specialist Coordinator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Performing other duties and ad hoc tasks as assigned by the Manager, Directors, and Commissioner’s office requests as those relate to grant making and programming
Added 1 hour ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Nokomis, SK
- Part-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care.
Added 1 hour ago
B
Regional Operations Manager
BGIS
Mississauga, ON
- Full-time
The Regional Service Manager supports multiple account leaders in delivering integrated trades services across a regional portfolio of accounts, ensuring consistent execution of all HVAC…
Added 2 hours ago
C(
Mechanical Design Supervisor
CenterLine (Windsor) Limited
Lasalle, ON
- $47 to $56 CAD / hour
- Full-time
…and customers. This position reports to the Mechanical Design…
Added 2 hours ago
C
Gérant(e) - Cineplex Odeon Ste-Foy
Cineplex
Ste.-Foy, QC · CPX Ste. Foy
- Full-time
Added 2 hours ago
ME
General Manager - Edmonton South MEC
Mountain Equipment Company
Edmonton, AB
- $89,500 to $112,200 CAD / year
Ensure workforce planning, scheduling, and coverage practices are fair, compliant, and aligned to business needs
Added 2 hours ago
Licensed Practical Nurse, Garron Centre
Nova Scotia Health and IWK Health
Halifax, NS
…training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our…
Added 2 hours ago
F
Commerce Specialist
Flywheel
Toronto, ON
- Full-time
Product Merchandising: Planning and executing merchandising strategies that include content enhancements and promotions that accelerate sales for our clients
Added 2 hours ago
Sr Mgr, Acquisition Pricing
Rogers Communications
Moncton, NB · Toronto, ON · Calgary, AB
The Senior Manager, Residential Acquisition Pricing is responsible for all Residential acquisition pricing strategies and offer toolkits. They are also tasked with leading programs to help…
Added 2 hours ago
C(
Mechanical Design Supervisor
CenterLine (Windsor) Limited
Lasalle, ON
- Full-time
…and customers. This position reports to the Mechanical Design…
Added 3 hours ago
T
Finance Analyst
TD
Toronto, ON
- Full-time
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Added 3 hours ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Registered Nurse A is responsible to the Nursing Unit Manager or Director of Nursing. The Registered Nurse A is responsible for maintaining a high standard of patient…
Added 3 hours ago
NG
Talent Acquisition Specialist
NFI Group Inc.
Remote, Canada
- Full-time
- Remote
The Talent Acquisition Specialist plays a key role in advancing NFI's Talent Acquisition and Workforce Development strategies across our group of companies. This position is responsible for…
Added 3 hours ago
MI
Materials Planner
Magna International
Mississauga, ON
- Full-time
· Industry Tenure: 3 to 5 years of progressive experience in production planning, inventory management, or MRP operations.
Added 3 hours ago
MC
Financial Services Representative - Full Time - 16 Month Contract
Meridian Credit Union
St. Catharines, ON
- $50,000 to $53,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 3 hours ago
C
Human Resources Advisor (Temporary Contract)
CARBONLEO
Montreal, QC
- Full-time
Contribute to talent development and succession planning initiatives.
Added 3 hours ago
O
Senior Facilities Manager
OCS
London, ON
- Full-time
Ensure effective succession planning, training, and professional development of all team members.
Added 3 hours ago
NG
Talent Acquisition Specialist
NFI Group Inc.
Winnipeg, MB
- Full-time
The Talent Acquisition Specialist plays a key role in advancing NFI's Talent Acquisition and Workforce Development strategies across our group of companies. This position is responsible for…

OCS

Senior Facilities Manager

London, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 18, 2026
Posting language: English
Posted: Sep 18, 2026

Original job description

About The Role:

Shift Pattern: Monday to Friday

People

Lead with positivity to foster an engaged, collaborative, high-performing team culture focused on delivering exceptional customer experience and value.
Be a hands-on leader who actively engages with the team and customers, spending time on the ground to understand challenges, provide real-time support, and model best practices.
Coach, mentor, and empower team members to take ownership of decisions and performance outcomes. Conduct regular performance reviews, setting clear goals and development plans while addressing performance issues promptly and constructively.
Ensure effective succession planning, training, and professional development of all team members.
Recruit, develop, and retain top talent to ensure the team’s capability aligns with current and future business needs.
Ensure the team adhere to company policies and procedures while cultivating a positive, inclusive, and accountable working environment.

Stakeholder Management & Collaboration

Translate stakeholder needs and feedback into actionable plans, ensuring that business and operational strategies remain aligned with customer priorities
Manage stakeholder expectations through effective communication, clear reporting, and timely delivery of agreed outcomes
Develop and maintain strong, trust-based relationships with internal and external stakeholders to promote transparency, partnership, and mutual accountability
Work closely with key stakeholders, including colleagues, property management, and the customer to support continuous improvement and alignment with joint organisational objectives
Drive collaboration and alignment between teams across the customer portfolio, ensuring that service delivery is consistent across destinations.
Be part of the on-call team to support escalations of major incidents out of hours

Quality

Actively assess current processes and procedures to identify gaps and opportunities for improvement.
Share best practice with colleagues to create an improvement in general management whilst ensuring alignment across the portfolio
Act as a point of escalation for the customer and other stakeholder groups, ensuring the matter is dealt with promptly by driving effective action and communication
Monitor and evaluate service performance against agreed KPIs and SLAs, identifying trends and initiating corrective actions where necessary
Drive a culture of continuous improvement by encouraging innovation, accountability, and data-driven decision-making
Ensure documentation, processes, and procedures are regularly reviewed, updated, and communicated to maintain operational excellence
Proactively identify and mitigate risks that could impact service quality, customer satisfaction, or compliance standard

QHSE and Compliance

Ensure timely and effective delivery of critical and secondary compliance in line with KPIs and statutory requirements
Ensure accurate and up-to-date documentation, records, and evidence to support audit readiness and demonstrate compliance
Maintain audit readiness by leading regular audits, inspections, and reviews to ensure adherence to QHSE policies and areas for improvement
Ensure alignment with ISO standards and other relevant frameworks, contributing to certification and assurance activities
Drive a positive health and safety culture, challenging unsafe working practices and proactively highlighting opportunities to improve safety of colleagues, service partners, our customer and members of the public
Drive sustainability initiatives across operations, supporting environmental goals and aligning with corporate and customer sustainability objectives

Customer Experience

Use customer feedback, survey data, and performance insights to inform quality improvement initiatives and enhance the overall customer experience
Champion the voice of the customer within internal teams, ensuring decisions and initiatives align with customer needs and values
Monitor service touchpoints to ensure consistency, professionalism, and alignment with brand and service standards
Ensure timely and meaningful communication with customers

Finance & Commercial

Ensure timely submission and completion of key financial reports and processes including budgets and reconciliations
Ensure all financial activities adhere to governance, audit, and contractual requirements
Proactively manage spend in collaboration with property management to ensure we deliver value for money to the customer
Support commercial decision-making by providing accurate financial data, forecasts, and variance analysis
Identify cost-saving opportunities and efficiency gains without compromising service quality or compliance
Assist in the preparation of business cases and proposals to support investment, renewal, or improvement initiatives
Contribute to the development of commercial strategies that balance customer value, sustainability, and long-term partnership growth

Please note: This job description outlines the key responsibilities and duties but is not exhaustive. The postholder will be expected to undertake any other reasonable tasks or management requests as required to support the business.

Experience & Knowledge

Proven experience in a leadership or management role within a customer-focused, operational, or facilities environment.
Strong track record of managing multi-site or portfolio-based operations, ensuring consistency and excellence across locations.
Demonstrated success in stakeholder management and partnership building, with experience working closely with customers and cross-functional teams.
Sound understanding of service delivery frameworks, performance management, and continuous improvement principles.
Experience in financial management, including budgeting, forecasting, and commercial analysis.
Familiarity with governance, compliance, and risk management processes within a service delivery or property-related context.
Understanding of how customer insights and feedback can drive innovation, operational improvement, and customer satisfaction.

Skills & Competencies

Inspiring and inclusive leader with the ability to motivate, coach, and develop high-performing teams.
Excellent communication and interpersonal skills, capable of influencing and negotiating effectively with internal and external stakeholders at all levels.
Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
Highly organised and adaptable, able to balance strategic priorities with hands-on operational needs.
Commercially astute, with a clear understanding of value for money, cost control, and long-term partnership growth.
Skilled in managing performance against KPIs and SLAs, with a focus on measurable outcomes and accountability.
Confident in using digital tools, reporting systems, and Microsoft Office applications to manage performance, analyse data, and communicate insights effectively

Personal Attributes

Customer-centric mindset with a passion for delivering outstanding experiences and building long-term relationships.
Positive, proactive, and solution-oriented - able to remain composed and constructive under pressure.
Collaborative and approachable, fostering a culture of openness, trust, and shared success.
Demonstrates integrity, professionalism, and accountability in all interactions.
Embraces change and continuous improvement, with a commitment to learning and innovation.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅ Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 - we value and motivate our people.

🚀 Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝 Professional Growth : 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!

💰 Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Apply About employer

More about this job

Responsibilities

Lead and develop a high-performing facilities team while managing multi-site service delivery, stakeholder relationships, customer experience, and performance against KPIs and SLAs. Oversee compliance, health and safety, audits, financial controls, risk mitigation, and continuous improvement across the customer portfolio.

Requirements

Candidates should have proven leadership experience in a customer-focused operational or facilities environment, including multi-site operations, stakeholder management, and service performance. They should also bring financial management, compliance and risk knowledge, strong communication and analytical skills, and a customer-centric, commercially astute approach.

Skills

Facilities Management
Multi-Site Operations
Team Leadership
Stakeholder Management
Customer Experience
Performance Management
Continuous Improvement
Budgeting and Forecasting
Commercial Analysis
Risk Management
QHSE Compliance
Audit Readiness
KPI and SLA Management
Data-Driven Decision-Making
Microsoft Office
Sustainability

Benefits

Digital Learning Courses
Employee Discounts
Rewards
Wellbeing Resources
Professional Development
Career Progression
Flexible Pay

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Hard Services
Cleaning
Security
Catering
Multi-Site Operations
Portfolio Management
Stakeholder Management
Customer Experience
Team Development
Succession Planning
Performance Reviews
KPIs
SLAs
Continuous Improvement
QHSE
Health and Safety
ISO Standards
Compliance
Audit Readiness
Risk Management
Sustainability
Budgeting
Forecasting
Financial Reporting
Reconciliations
Variance Analysis
Commercial Management
Microsoft Office
Incident Escalation

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