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OCS

Soft Services Supervisor

Toronto, ON, Canada
Scarborough Junction, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

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Original job description

About The Role:

Please note, this position requires a enhanced national security clearance before commecing employment

The Soft Services Supervisor is responsible for the effective management, delivery, and continuous improvement of all soft facilities management services across several sites in England. This includes services such as cleaning, catering, reception, waste management, landscaping, pest control, and other non-technical support services to ensure a safe, clean, and welcoming environment for our client.

Supervise the day-to-day delivery of range of Soft FM services, across one or more sites.
Take an active role in the completion of tasks, working alongside the Site Facilities Team.
Ensure Soft FM Services meet the agreed standards, and within the KPI parameters.
Conduct regular inspections and complete audits to maintain quality standards.
Participate with continuous improvement initiatives.
Manage, schedule and complete an effective Periodic Task Programme.
Provide supervision and guidance to the Site Facilities Team, consisting of Cleaning Operatives, Facilities Assistants, Hospitality Assistants and Reception Assistants, ensuring a culture of high employee engagement, service excellence and participation with the overall EMCOR UK Account objectives.

Skills and Qualifications:

Previous experience of workplace or commercial cleaning, at a supervisory level or above would be an advantage
Strong organizational and time-management skills
Experience of providing good customer service
Methodical and meticulous approach to work
Be able to read and speak English to ensure safe working practices are followed
Strong communication and teamwork abilities
Ability to work independently and use initiative
Previous experience in facilities, maintenance, or a similar role (preferred)
Relevant certifications (e.g., BICSc, Health & Safety) are a plus

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅ Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 - we value and motivate our people.

🚀 Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝 Professional Growth : 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

#CEJ26

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More about this job

Responsibilities

Supervise and support the delivery of soft facilities services across one or more sites, including cleaning, catering, reception, waste management, landscaping, and pest control. Conduct inspections and audits, manage periodic task schedules, ensure service standards and KPIs are met, and guide the site team while contributing to continuous improvement.

Requirements

Workplace or commercial cleaning supervisory experience is advantageous, and experience in facilities, maintenance, or a similar role is preferred. Candidates should have strong organizational, time-management, customer service, communication, and teamwork skills, be able to read and speak English for safe working practices, and relevant BICSc or health and safety certifications are a plus.

Skills

Soft Facilities Management
Cleaning Supervision
Team Supervision
Customer Service
Quality Auditing
KPI Management
Continuous Improvement
Task Scheduling
Organization
Time Management
Communication
Teamwork
Independent Working
Initiative
Health and Safety
Facilities Management

Benefits

Digital Learning Courses
Retail Discounts
Rewards
Wellbeing Resources
Professional Development
Career Progression

Visa sponsorship

Not detected in the job text

Keywords

Soft Facilities Management
Cleaning
Catering
Reception
Waste Management
Landscaping
Pest Control
Facilities Services
Commercial Cleaning
Site Facilities Team
KPI Parameters
Quality Standards
Inspections
Audits
Continuous Improvement
Periodic Task Programme
Customer Service
Employee Engagement
Service Excellence
Health and Safety
BICSc
Enhanced National Security Clearance

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