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Added 2 mins ago
Healthcare Outreach & Partnership Builder
Healthcord Cryogenics
Vancouver, BC
Full-time
Bachelor's degree in business, marketing, life sciences, health sciences, communications, kinesiology, psychology, health admin or related field (recent graduates welcome if career-focused).
Added 2 mins ago
GARAGE - Assistant Manager - Pacific Centre
Groupe Dynamite, Inc Garage
Vancouver, BC
Full-time
High school diploma; post-secondary education in business or related discipline, an asset
Added 2 mins ago
DYNAMITE - Seasonal Sales Associate - Sherway Gardens
Groupe Dynamite, Inc Garage
Toronto, ON · Etobicoke, Ontario
Part-time
Is available to work a on flexible schedule, including evenings, weekends and holidays, as per business needs
Added 2 mins ago
COMBO - Co-Manager - Montreal Premium Outlets
Groupe Dynamite, Inc Garage
Mirabel, QC
Full-time
…experience, build loyal client relationships and produce outstanding business results by demonstrating great leadership through recruiting, training, and coaching your team members. You…
Added 2 mins ago
DYNAMITE - Seasonal Sales Associate - Bayshore Shopping Centre
Groupe Dynamite, Inc Garage
Ottawa, ON · Nepean, Ontario
Part-time
Is available to work a on flexible schedule, including evenings, weekends and holidays, as per business needs
Added 17 mins ago
Sales Delivery Specialist
PepsiCo
Hamilton, ON · Ancaster, Ontario
Temporary
…manner, the ideal candidate will have the ability to deliver business results by exceeding target…
Added 17 mins ago
Hamilton & Oakville Offices - Opportunities in Audit - Co-op/Intern - Fall 2027 (12 Month Term) - McMaster CIP or Western BMOS Programs
KPMG Canada
Oakville, ON · Hamilton, ON
Internship
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 17 mins ago
Hamilton, Oakville and Ottawa Office - Opportunities in US Corporate Tax- Co-op/Intern - Summer 2027 (12-16 Month Term) - McMaster CIP
KPMG Canada
Ottawa, ON · Oakville, ON · Hamilton, ON
Internship
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 17 mins ago
Senior Consultant, Enterprise Performance Management - Anaplan, OneStream and Oracle
KPMG
ON · Toronto, Ontario
Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 17 mins ago
Consultant, Financial Services-Insurance & Wealth & Asset Management
KPMG
ON · Toronto, Ontario
Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 17 mins ago
London Office - Opportunities in Audit - Co-op/Intern - Fall 2027 (12 Month Term) - McMaster CIP or Western BMOS Programs
KPMG Canada
London, ON
Internship
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 17 mins ago
Manager, Enterprise Tax
KPMG
Windsor, ON
Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 17 mins ago
Senior Consultant, People & Change
KPMG
Halifax, NS
Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 32 mins ago
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
Full-time
Architect, build, and maintain data infrastructure and data management frameworks, to enable the City’s business intelligence reports and dashboards
Added 32 mins ago
Marketing Specialist, Quebec and French Canada
Canadian Cancer Society
Quebec, QC
$52,000 to $62,000 CAD / year
Full-time
Added 32 mins ago
Marketing Specialist, Quebec and French Canada
Canadian Cancer Society
Montreal, QC
$52,000 to $62,000 CAD / year
Full-time
Added 32 mins ago
Sr. Analyst, Investment Accounting & Reporting (14 months)
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic…
Added 32 mins ago
Associate, Private Equity
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$98,000 to $148,000 CAD / year
Full-time
our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic…
Added 32 mins ago
Senior Data Scientist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
…Analytics COE organization, the Data Science COE supports Canadian business units in their journey to leverage data and analytics as a foundational pillar in delivering business…
Added 1 hour ago
Director, Anti-Fraud, North America
John Hancock
Toronto, ON
Full-time
…security, compliance, legal, investigative services, audit, and business…
Added 1 hour ago
Client Support Specialist
Meltwater
Toronto, ON
Full-time
Apply strong business acumen to understand customer strategies, operational goals, and success metrics, aligning support activities accordingly
Added 1 hour ago
Commodity Manager
Siemens Healthineers
Ottawa, ON
Full-time
Derive innovative material field strategies based on market intelligence and gear procurement processes towards strategic objectives.
Added 1 hour ago
Asset Protection Representative
Jobbe
Saint John, NB
Full-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 1 hour ago
Joe Fresh/GM Department Manager
Jobbe
Saint John, NB
Full-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 1 hour ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…

Octasic

Director, Field Applications Engineering & Customer Support

Montreal, QC, Canada

Experience: At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams.
Posting language: English
Posted: Oct 1, 2026

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Original job description

About the role:

Reporting to the VP, Sales and Business Development, the Director, Field Applications Engineering & Customer Support leads Octasic’s global FAE, Technical Support, Training, and Customer Success functions. The role connects customers with Sales, Product Line Management, Engineering, Validation, and Operations to ensure the successful evaluation, integration, deployment, operation, and long-term support of Octasic solutions.

What you'll do:

Lead and scale the global FAE and Customer Support organization; set objectives, KPIs, and succession plans; and recruit, coach, and retain high-performing technical talent.
Recruit, mentor, develop, and retain high-performing technical talent.
Own global support operations from delivery through sustainment, including issue tracking, RMAs, escalation paths, service levels, reporting, timely resolution, and continuous improvement.
Lead the technical aspects of strategic pursuits and opportunity qualification, directing consistent demonstrations, proofs of concept, evaluations, field activities, workshops, and key customer presentations.
Ensure successful onboarding, deployment, adoption, and sustainment; monitor the success of strategic accounts; resolve major escalations; and build relationships that support retention, expansion, and advocacy.
Audit and oversee third-party training providers and channel partners.
Develop and manage customer and internal FAE training and certification programs, including lesson plans and lab environments.
Act as the Voice of the Customer, prioritizing feedback, recurring issues, and enhancement opportunities while aligning Product Line Management, Engineering, Validation, and Support.
Oversee the planning, resourcing, execution, analysis, and reporting of customer field tests, trials, and operational demonstrations.
Collect field performance metrics and ensure that lessons learned are used to improve products and deployment practices.
Support strategic reviews, forecasting, planning, budgeting, global expansion, executive reporting, and trade compliance requirements for demonstration assets and technical transfers.
Coordinate support activities across Engineering, Validation, Product Management, and Operations.
Drive continuous improvement initiatives to increase customer satisfaction and reduce resolution times.

Qualifications:

Bachelor’s degree in Engineering, Computer Science, Telecommunications, Electrical Engineering, or a related field;
At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams. Experience managing globally distributed teams an assets;
Experience supporting customers in the defense, intelligence, public safety, telecommunications, or wireless technology sectors is highly desirable;
Strong knowledge of cellular technologies (2G–5G), RF and wireless communications, hardware and software integration, troubleshooting, and issue management, SIGINT, EW, geolocation, spectrum operations, or air, land, and sea systems integration is an asset;
Ability to obtain a Canadian security clearance;
The position requires some travel domestically and internationally up to 30% of the time.

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More about this job

Responsibilities

The Director leads the global Field Applications Engineering, Technical Support, and Customer Success functions to ensure successful product integration and long-term support. They are responsible for scaling the organization, mentoring technical talent, and acting as the Voice of the Customer to align internal engineering and product teams.

Requirements

Candidates must hold a bachelor's degree in Engineering, Computer Science, or a related field and possess at least 10 years of experience in customer-facing technical roles. At least five years of leadership experience and the ability to obtain a Canadian security clearance are required.

Skills

Field Applications Engineering
Technical Support
Customer Success
Team Leadership
Cellular Technologies
RF Communications
Wireless Communications
Hardware Integration
Software Integration
Troubleshooting
Issue Management
SIGINT
EW
Geolocation
Spectrum Operations
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Field Applications Engineering
Customer Support
Technical Leadership
Cellular Technologies
2G-5G
RF
Wireless Communications
Hardware Integration
Software Integration
SIGINT
EW
Geolocation
Spectrum Operations
Defense
Intelligence
Public Safety
Telecommunications
Customer Success
Product Line Management
Validation
Operations
Security Clearance
Strategic Planning
Forecasting
Budgeting
Trade Compliance
Continuous Improvement
Training Programs
Certification
Field Testing

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