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Added 10 mins ago
Sales Associate (English & Arabic/Tagalog preferred)
WIRELESSWAVE / WAVE SANS FIL
AB · Edmonton, AB
Full-time
Dependable & Experienced: You're available for full-time work, including evenings and weekends, with 1-2 years of proven success in customer-facing roles.
Added 12 mins ago
Sales Associate
WIRELESSWAVE / WAVE SANS FIL
Burlington, ON
Full-time
Dependable & Experienced: You're available for full-time work, including evenings and weekends, with 1-2 years of proven success in customer-facing roles.
Added 13 mins ago
Quality Manager
Albarrie Canada Limited
Barrie, ON
$80,000 to $85,000 CAD / year
Full-time
…every member has the potential to contribute to our ongoing…
Added 13 mins ago
Consultant Employee Experience
Chartwell
Mississauga, ON
Full-time
Respond to staff incidents at the residences while maintaining an open dialogue with the Director Human Resources in a timely and urgent manner;
Added 25 mins ago
Data Product Manager
Level Access
Canada
Full-time
Reporting to the Sr. Director of Business Systems, this role bridges business stakeholders and the Data & AI Engineering team to translate business problems into trusted data products,…
Added 27 mins ago
PEOPLE AND CULTURE BUSINESS PARTNER DIRECTOR (HYBRID)
Green Shield Canada
Toronto, ON
and future-ready talent decisions. The Director, People & Culture Business
Added 27 mins ago
Contracts and Sourcing Analyst
BURNCO Rock Products Ltd
Calgary, AB
Full-time
…across North America. We are committed to quality, safety, and customer service, and we’re building a team that reflects those same…
Added 41 mins ago
People and Culture Business Partner Director
GreenShield
Toronto, ON
Full-time
…business transformation and future-ready talent decisions. The Director, People & Culture Business Partner is an integral member of the P&C Leadership Team and serves as a strategic…
Added 1 hour ago
Store Manager, Full-Time- Chinook, Calgary
Reformation
Chinook, AB
Full-time
Reporting to the Regional Director, essential responsibilities include but are not limited to:
Added 1 hour ago
Store Manager, Full-Time- Chinook, Calgary
Reformation
Calgary, AB
Full-time
Reporting to the Regional Director, essential responsibilities include but are not limited to:
Added 1 hour ago
Associate Director, Inside Sales
Pier 4 Ltd
Toronto, ON
Full-time
…where our people can thrive and contribute to our continued…
Added 1 hour ago
Facility Steward
Canadian Opera Company
Toronto, ON
Full-time
…in Canada and one of the largest in North America. General Director Ian Derrer joined the company in 2026, forming a leadership team alongside Artistic Director Roberto Mauro and Music…
Added 1 hour ago
Director of People & Culture
Equus Workforce Solutions
Courtice, ON
Full-time
The Director of People & Culture is a member of the Agilec Executive Leadership Team and is responsible for developing and executing human resources initiatives that support organizational…
Added 1 hour ago
Cemetery and Funeral Planning Partner
THE BEECHWOOD CEMETERY
Ottawa, ON
$100,000 to $150,000 CAD / year
Full-time
…You are well-organized, know that consistent activity ensures success, and enjoy the challenge of achieving and surpassing sales targets. You may come from a background in client services,…
Added 1 hour ago
Education Sales Coordinator, Americas
Merrithew International Inc.
Toronto, ON
Contract
…to detail, and the ability to handle both administrative and customer service tasks are key for success in this hybrid…
Added 1 hour ago
Education Sales Coordinator
Merrithew International Inc.
Toronto, ON
Full-time
…to detail, and the ability to handle both administrative and customer service tasks are key for success in this hybrid…
Added 1 hour ago
International Co-op Officer (15-Month Term)
University of Toronto
Toronto, ON
Reporting to the Executive Director, the International Co-op Officer is responsible for the development and facilitation of international co-op work terms for the PEY (Professional…
Added 2 hours ago
DIRECTEUR PRINCIPAL, GESTION DES PRODUITS, MARCHANDISAGE (CANADA)
The Home Depot Canada
Toronto, ON
Full-time
…value that drives sales, improves efficiency, and enhances customer experiences across the…
Added 2 hours ago
Director of Sales, Waterplay (North America & Europe)
MAKR Group
Kelowna, BC
$110,000 to $130,000 CAD / year
Full-time
Reporting to the Vice President, Sales & Marketing, the Director partners with Operations, Product Development, Marketing, Customer Experience, and Finance to align commercial execution…
Added 2 hours ago
Program Manager – Chatham-Kent/Sarnia-Lambton/Windsor-Essex
JA South Western Ontario
ON · Chatham-Kent, ON
Full-time
Since 1963, schools in South Western Ontario have relied on JA to prepare young people for success in an ever-changing global economy. JA South Western Ontario is responsible for the…
Added 2 hours ago
Director, Public Transit
City of Moncton / Ville de Moncton
Moncton, NB
$119,036.87 to $156,235.89 CAD / year
Full-time
The Director of Public Transit provides strategic and operational leadership for Codiac Transpo. You will oversee all aspects of transit operations including service delivery, fleet and…
Added 2 hours ago
Business Development Representative
Air Solutions Inc
Toronto, ON · Greater Toronto Area, Canada
Full-time
…residential and commercial building industry. With a strong focus on customer satisfaction and a commitment to excellence, we strive to stay ahead in the market by leveraging cutting edge…
Added 2 hours ago
Digital Media Strategist
Arrivals + Departures
Toronto, ON
$75,000 to $85,000 CAD / year
Full-time
Working in close partnership with a Media Director and the extended media team, this position is responsible for the full management of digital campaigns from strategic planning and…
Added 2 hours ago
Data Scientist, Risk Modeling & Analytics
Financeit
Remote, Canada
Full-time · Remote
Do you love diving into data, solving complex problems with tech, and figuring out what really drives credit risk and customer behaviour? Are you equally skilled at balancing deep…
Added 2 hours ago
Director, Strategy and Corporate Development
Bell
Toronto, ON
Bell AI Fabric is building Canada's largest sovereign AI infrastructure platform. As Director, Strategic Finance & Corporate Development, you will work at the centre of Bell AI Fabric's…

Octasic

Director, Field Applications Engineering & Customer Support

Montreal, QC, Canada

Experience: At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams.
Posting language: English
Posted: Oct 1, 2026

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Original job description

About the role:

Reporting to the VP, Sales and Business Development, the Director, Field Applications Engineering & Customer Support leads Octasic’s global FAE, Technical Support, Training, and Customer Success functions. The role connects customers with Sales, Product Line Management, Engineering, Validation, and Operations to ensure the successful evaluation, integration, deployment, operation, and long-term support of Octasic solutions.

What you'll do:

Lead and scale the global FAE and Customer Support organization; set objectives, KPIs, and succession plans; and recruit, coach, and retain high-performing technical talent.
Recruit, mentor, develop, and retain high-performing technical talent.
Own global support operations from delivery through sustainment, including issue tracking, RMAs, escalation paths, service levels, reporting, timely resolution, and continuous improvement.
Lead the technical aspects of strategic pursuits and opportunity qualification, directing consistent demonstrations, proofs of concept, evaluations, field activities, workshops, and key customer presentations.
Ensure successful onboarding, deployment, adoption, and sustainment; monitor the success of strategic accounts; resolve major escalations; and build relationships that support retention, expansion, and advocacy.
Audit and oversee third-party training providers and channel partners.
Develop and manage customer and internal FAE training and certification programs, including lesson plans and lab environments.
Act as the Voice of the Customer, prioritizing feedback, recurring issues, and enhancement opportunities while aligning Product Line Management, Engineering, Validation, and Support.
Oversee the planning, resourcing, execution, analysis, and reporting of customer field tests, trials, and operational demonstrations.
Collect field performance metrics and ensure that lessons learned are used to improve products and deployment practices.
Support strategic reviews, forecasting, planning, budgeting, global expansion, executive reporting, and trade compliance requirements for demonstration assets and technical transfers.
Coordinate support activities across Engineering, Validation, Product Management, and Operations.
Drive continuous improvement initiatives to increase customer satisfaction and reduce resolution times.

Qualifications:

Bachelor’s degree in Engineering, Computer Science, Telecommunications, Electrical Engineering, or a related field;
At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams. Experience managing globally distributed teams an assets;
Experience supporting customers in the defense, intelligence, public safety, telecommunications, or wireless technology sectors is highly desirable;
Strong knowledge of cellular technologies (2G–5G), RF and wireless communications, hardware and software integration, troubleshooting, and issue management, SIGINT, EW, geolocation, spectrum operations, or air, land, and sea systems integration is an asset;
Ability to obtain a Canadian security clearance;
The position requires some travel domestically and internationally up to 30% of the time.

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More about this job

Responsibilities

The Director leads the global Field Applications Engineering, Technical Support, and Customer Success functions to ensure successful product integration and long-term support. They are responsible for scaling the organization, mentoring technical talent, and acting as the Voice of the Customer to align internal engineering and product teams.

Requirements

Candidates must hold a bachelor's degree in Engineering, Computer Science, or a related field and possess at least 10 years of experience in customer-facing technical roles. At least five years of leadership experience and the ability to obtain a Canadian security clearance are required.

Skills

Field Applications Engineering
Technical Support
Customer Success
Team Leadership
Cellular Technologies
RF Communications
Wireless Communications
Hardware Integration
Software Integration
Troubleshooting
Issue Management
SIGINT
EW
Geolocation
Spectrum Operations
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Field Applications Engineering
Customer Support
Technical Leadership
Cellular Technologies
2G-5G
RF
Wireless Communications
Hardware Integration
Software Integration
SIGINT
EW
Geolocation
Spectrum Operations
Defense
Intelligence
Public Safety
Telecommunications
Customer Success
Product Line Management
Validation
Operations
Security Clearance
Strategic Planning
Forecasting
Budgeting
Trade Compliance
Continuous Improvement
Training Programs
Certification
Field Testing

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