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Added 3 mins ago
Credit Analyst Intern
Societe Generale
Montreal, QC
Full-time
Sustainable & Positive Impact Finance Solutions team (ENV)
Added 5 mins ago
Measurement Partnerships Manager
Electronic Arts
Vancouver, BC
…main contact for clients. You will recommend the measurement solutions and help them understand and use their results. You'll report to the Director of Advertising Intelligence and need to…
Added 5 mins ago
Line Producer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
…achieve business goals in partnership with the Game Design Director. You will be responsible for directing execution of the strategy in partnership with the Lead Development Director and…
Added 5 mins ago
Lead Producer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
…successful execution. You will report directly to the Production Director of FC Premium…
Added 5 mins ago
Lead Animation Engineer (Apex Legends)
Electronic Arts
Vancouver, BC
Lead a team of animation engineers, fostering a collaborative, solutions-focused environment.
Added 5 mins ago
Gameplay Data Science Engineer (Apex Legends)
Electronic Arts
Vancouver, BC
Collaborate with gameplay teams and designers to translate creative vision into technical specifications and scalable AI solutions.
Added 5 mins ago
Gameplay Designer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
…mechanics, and ability to translate them into elegant Gameplay solutions empower you to deliver detailed and comprehensive designs in collaboration with the team and following an…
Added 5 mins ago
Experience Designer (UX) - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
…advocate for players, transform complex needs into intuitive solutions, and elevate the quality of interactive experiences. We are looking for a UX professional with a strong portfolio and…
Added 5 mins ago
DevOps Engineer - EA SPORTS™ TECHNOLOGY
Electronic Arts
Vancouver, BC
…technology and deep experience designing, deploying, and operating solutions in a public cloud environment that integrates with corporate backend infrastructure and…
Added 5 mins ago
Development Manager - EA Sports FC
Electronic Arts
Vancouver, BC
Reporting to a Development Director, a Development Manager (DM) within the art team ensures the delivery of game features and assets is on time and within budget. You as the DM will oversee…
Added 5 mins ago
Development Manager - EA Sports FC
Electronic Arts
Vancouver, BC
Reporting to a Development Director, a Development Manager (DM) within the art team ensures the delivery of game features and assets is on time and within budget. You as the DM will oversee…
Added 5 mins ago
Development Manager - EA Sports FC
Electronic Arts
Vancouver, BC
Reporting to a Development Director, a Development Manager (DM) within the art team ensures the delivery of game features and assets is on time and within budget. You as the DM will oversee…
Added 5 mins ago
Senior Lighting Director - EA SPORTS FC
Electronic Arts
Vancouver, BC
Reporting to the Group Art and Animation Director for EA SPORTS FC, we are seeking an experienced, innovative and visionary Senior Lighting Director to lead and unify our lighting teams…
Added 5 mins ago
Senior Director, FP&A - Enterprise
Electronic Arts
Vancouver, BC
The Senior Director, Enterprise FP&A is a key finance leader responsible for the company’s financial planning, forecasting, and performance management processes. This role leads a…
Added 5 mins ago
Full-Stack Software Engineer III
Electronic Arts
Vancouver, BC
As a Software Engineer on our team, you will report to the Senior Director of Engineering. You will collaborate with studios to develop internal tools that shape gameplay, progression, and…
Added 5 mins ago
Experience Designer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
…Football Club fans. You will work closely with the Game Design Director and your partners from the Experience Design Team, Engineering, Game Design, Production, Researchers, Art Direction…
Added 5 mins ago
Senior Technical Artist - EA SPORTS FC
Electronic Arts
Vancouver, BC
…used by content creators from the FC team. Reporting to our Director of Technical Art, they partner with development teams to build shared and scalable solutions. The main areas of…
Added 5 mins ago
Animateur.trice technique sénior.e / Senior Technical Animator
Electronic Arts
AB · Montreal, QC · Victoria, BC · Vancouver, BC · Edmonton, Alberta
The Senior Technical Animator will report to the Animation Director.
Added 5 mins ago
Concepteur.trice de l’expérience II / Experience Designer II
Electronic Arts
AB · Montreal, QC · Victoria, BC · Vancouver, BC · Edmonton, Alberta
The Experience Designer will report to the Associate Experience Director.
Added 5 mins ago
Product Owner
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
Full-time
…holistic advice and innovative insurance, wealth and health solutions through digitally enabled, insights-driven human advisors. We are on an exciting journey to create exceptional…
Added 5 mins ago
Senior Technical Artist - EA SPORTS™ Technology
Electronic Arts
Vancouver, BC
…partner with development teams to build shared and scalable solutions. The main areas of responsibilities include development of content production tools, pipelines, asset…
Added 5 mins ago
Senior Best Practice Consultant, Process & Enablement
Sun Life
Waterloo, ON · Sun Life Waterloo King
Full-time
Added 5 mins ago
Quality Designer II – FC Live-Curation QV
Electronic Arts
Vancouver, BC
Reporting to the Development Director, you will be part of the Quality Verification (QV) team that helps deliver and protect the revenue for EA SPORTS FC. You will act as a feature owner…
Added 5 mins ago
Artiste technique principal.e / Principal Technical Artist
Electronic Arts
Montreal, QC
…balancing visual quality with performance. You can implement novel solutions to complex art challenges. Furthermore, you keep pace with relevant research, understanding how technology must…
Added 5 mins ago
Director, FP&A – Corporate Functions
Electronic Arts
Vancouver, BC
The Director, Corporate Functions FP&A serves as the senior finance partner and trusted advisor to EA's Corporate Functions, including People Experience, Real Estate, Finance, Legal, and…

Octasic

Director, Field Applications Engineering & Customer Support

Montreal, QC, Canada

Experience: At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams.
Posting language: English
Posted: Oct 1, 2026

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Original job description

About the role:

Reporting to the VP, Sales and Business Development, the Director, Field Applications Engineering & Customer Support leads Octasic’s global FAE, Technical Support, Training, and Customer Success functions. The role connects customers with Sales, Product Line Management, Engineering, Validation, and Operations to ensure the successful evaluation, integration, deployment, operation, and long-term support of Octasic solutions.

What you'll do:

Lead and scale the global FAE and Customer Support organization; set objectives, KPIs, and succession plans; and recruit, coach, and retain high-performing technical talent.
Recruit, mentor, develop, and retain high-performing technical talent.
Own global support operations from delivery through sustainment, including issue tracking, RMAs, escalation paths, service levels, reporting, timely resolution, and continuous improvement.
Lead the technical aspects of strategic pursuits and opportunity qualification, directing consistent demonstrations, proofs of concept, evaluations, field activities, workshops, and key customer presentations.
Ensure successful onboarding, deployment, adoption, and sustainment; monitor the success of strategic accounts; resolve major escalations; and build relationships that support retention, expansion, and advocacy.
Audit and oversee third-party training providers and channel partners.
Develop and manage customer and internal FAE training and certification programs, including lesson plans and lab environments.
Act as the Voice of the Customer, prioritizing feedback, recurring issues, and enhancement opportunities while aligning Product Line Management, Engineering, Validation, and Support.
Oversee the planning, resourcing, execution, analysis, and reporting of customer field tests, trials, and operational demonstrations.
Collect field performance metrics and ensure that lessons learned are used to improve products and deployment practices.
Support strategic reviews, forecasting, planning, budgeting, global expansion, executive reporting, and trade compliance requirements for demonstration assets and technical transfers.
Coordinate support activities across Engineering, Validation, Product Management, and Operations.
Drive continuous improvement initiatives to increase customer satisfaction and reduce resolution times.

Qualifications:

Bachelor’s degree in Engineering, Computer Science, Telecommunications, Electrical Engineering, or a related field;
At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams. Experience managing globally distributed teams an assets;
Experience supporting customers in the defense, intelligence, public safety, telecommunications, or wireless technology sectors is highly desirable;
Strong knowledge of cellular technologies (2G–5G), RF and wireless communications, hardware and software integration, troubleshooting, and issue management, SIGINT, EW, geolocation, spectrum operations, or air, land, and sea systems integration is an asset;
Ability to obtain a Canadian security clearance;
The position requires some travel domestically and internationally up to 30% of the time.

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More about this job

Responsibilities

The Director leads the global Field Applications Engineering, Technical Support, and Customer Success functions to ensure successful product integration and long-term support. They are responsible for scaling the organization, mentoring technical talent, and acting as the Voice of the Customer to align internal engineering and product teams.

Requirements

Candidates must hold a bachelor's degree in Engineering, Computer Science, or a related field and possess at least 10 years of experience in customer-facing technical roles. At least five years of leadership experience and the ability to obtain a Canadian security clearance are required.

Skills

Field Applications Engineering
Technical Support
Customer Success
Team Leadership
Cellular Technologies
RF Communications
Wireless Communications
Hardware Integration
Software Integration
Troubleshooting
Issue Management
SIGINT
EW
Geolocation
Spectrum Operations
Strategic Planning

Visa sponsorship

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Keywords

Field Applications Engineering
Customer Support
Technical Leadership
Cellular Technologies
2G-5G
RF
Wireless Communications
Hardware Integration
Software Integration
SIGINT
EW
Geolocation
Spectrum Operations
Defense
Intelligence
Public Safety
Telecommunications
Customer Success
Product Line Management
Validation
Operations
Security Clearance
Strategic Planning
Forecasting
Budgeting
Trade Compliance
Continuous Improvement
Training Programs
Certification
Field Testing

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