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Added 28 mins ago
Senior Mechanical Engineer
ATS Industrial Automation
Cambridge, ON
Full-time
Responsible for communicating time estimates and resource requirements on design tasks to the Director,Mechanical Design and Project managers.
Added 28 mins ago
Supervisor, patent paralegal team
ROBIC
Montreal, QC
Full-time
…scientists, and engineers specializing in intellectual property and business law. In 2023, ROBIC joined the IPH Limited group, an international network of intellectual property firms…
Added 28 mins ago
Senior Buying Manager
Kotn
Toronto, ON
$95,000 to $120,000 CAD / year
Full-time
Reporting To: Senior Director, Merchandising & Planning
Added 29 mins ago
(*) Bilingual Farm Underwriting Specialist, Commercial Mid-Market
Wawanesa Insurance
Toronto, ON · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Dartmouth, NS · North York - Toronto, ON (Hybr, ON
The Segment Specialist, Commercial Mid-Market is responsible for working closely with the Director, Underwriting Operations, Commercial Mid-Market to drive Wawanesa’s strategy, performance,…
Added 29 mins ago
Senior Director, Risk Data Strategy
CIBC
Toronto, ON
Full-time
…data, modern architecture, and effective governance. As Senior Director, Risk Data Strategy, you'll lead the vision, design, and delivery of a large, complex, multi-year transformation of…
Added 58 mins ago
Regional Director of Sales – Canada, Government, DoD and Commercial
SpaceBridge
Montreal, QC
Full-time
We are currently seeking a dynamic sales hunter to fill the position of Regional Director of Sales – Canada, Government, DoD and Commercial. The chosen candidate should be located in Ottawa…
Added 1 hour ago
Director, Anti-Fraud, North America
Manulife
Toronto, ON · Waterloo, ON
Full-time
Strategic Leadership: In partnership with Global Anti-Fraud colleagues and 1LOD stakeholders, oversee the development and implementation of a fraud risk management strategy, collaborating…
Added 1 hour ago
Director of Product
AutoScout24
Toronto, ON
We’re looking for a Director of Product to lead a significant product area within our Canadian fintech business.
Added 1 hour ago
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 1 hour ago
Director, Business Intelligence
Viral Nation
Canada
Full-time
The Director, Business Intelligence will lead enterprise-wide analytics strategy and will be responsible for building and leading a high-performing team of analysts delivering actionable…
Added 1 hour ago
Sales Manager
tbooth wireless / la cabine t sans fil
Rocky View No 44, AB · Rocky View County, AB
Full-time
…we’re proud to be recognized as a Best Place to Work by HR Director Magazine. Join us in a rewarding, people-first environment where opportunity and growth are always within…
Added 1 hour ago
Counselling/Psychology Instructor
Opulence Education Group
Vancouver, BC
Contribute to curriculum review, course development, and continuous improvement initiatives.
Added 2 hours ago
Director, Merchandising
sephora.com
Toronto, ON
Full-time
Ready for a career glow-up? As Director, Merchandising, you will lead the strategy and performance of a product category portfolio generating more than $500M in annual revenue. You will be…
Added 2 hours ago
Director, Project Management
Worley
Oakville, ON · Markham, ON
Full-time
Worley is seeking an accomplished Senior Project Director to support the pursuit, development, and delivery of a major nuclear project in Canada.
Added 2 hours ago
Senior Manager, Technology Risk & Controls
Oxford Properties Group
Toronto, ON
Full-time
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
Added 2 hours ago
Manager, Enterprise Applications Solutions
Alberta-Pacific Forest Industries Inc.
Boyle, AB
Full-time
Work with Business Process Owners, Super Users, and functional specialists to plan, design and implement new SAP functionality to support business users and processes.
Added 2 hours ago
Senior Manager, Bid & Proposal
CS GROUP
Montreal, QC
Full-time
CS Group Canada, a subsidiary of CS Group and part of Sopra Steria, specializes in the development and certification of safety and mission-critical systems. Our Defense Products business…
Added 2 hours ago
Creative Services Manager
UBC Properties Trust
Vancouver, BC
$75,000 to $85,000 CAD / year
Full-time
…identity systems, templates, assets, and guidelines across business units, and recommend refinements to the Director of Marketing as needs…
Added 2 hours ago
Director, Non-retail and International FIU
Royal Bank of Canada
Toronto, ON · Halifax, NS
Full-time
The Director, Non-Retail and International FIU is responsible for leading and overseeing the team dedicated to investigating Anti-Money Laundering (AML) activities related to RBC’s…
Added 2 hours ago
Associate Director, AI Products Development Lead
Royal Bank of Canada
Halifax, NS
Full-time
…accelerate delivery velocity, mentors developers in AI-augmented development practices, and collaborates cross-functionally with compliance, product, and data teams to translate regulatory…
Added 3 hours ago
Finance Data Systems Specialist, Finance Architecture
ATB
Edmonton, AB · Calgary, AB
Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 3 hours ago
Project Engineering Director
Worley
Markham, ON
Full-time
Worley is seeking an accomplished Project Engineering Director to support the pursuit, development, and delivery of a major nuclear project in Canada.
Added 3 hours ago
HR Director Electrical Sector Canada
Eaton Corporation
Burlington, ON
Full-time
Eaton Corporation is hiring for a Human Resource Director located within a fift (50) mile radius of Burlington, Canada. The Canada Division is a critical business unit within Eaton's…
Added 3 hours ago
Human Resources/Labour Relations Consultant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Reporting to the Director of Human Resources, the HR/LR Consultant will provide guidance and support to managers and other Human Resources staff on employment and labour relations matters.…
Added 3 hours ago
Health & Safety Trainer & Consultant
SafetyCo
Barrie, ON · Greater Barrie Metropolitan Area
Full-time
Assist clients with the development and improvement of safety policies, procedures, and programs

Octasic

Director, Field Applications Engineering & Customer Support

Montreal, QC, Canada

Experience: At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams.
Posting language: English
Posted: Oct 1, 2026

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Original job description

About the role:

Reporting to the VP, Sales and Business Development, the Director, Field Applications Engineering & Customer Support leads Octasic’s global FAE, Technical Support, Training, and Customer Success functions. The role connects customers with Sales, Product Line Management, Engineering, Validation, and Operations to ensure the successful evaluation, integration, deployment, operation, and long-term support of Octasic solutions.

What you'll do:

Lead and scale the global FAE and Customer Support organization; set objectives, KPIs, and succession plans; and recruit, coach, and retain high-performing technical talent.
Recruit, mentor, develop, and retain high-performing technical talent.
Own global support operations from delivery through sustainment, including issue tracking, RMAs, escalation paths, service levels, reporting, timely resolution, and continuous improvement.
Lead the technical aspects of strategic pursuits and opportunity qualification, directing consistent demonstrations, proofs of concept, evaluations, field activities, workshops, and key customer presentations.
Ensure successful onboarding, deployment, adoption, and sustainment; monitor the success of strategic accounts; resolve major escalations; and build relationships that support retention, expansion, and advocacy.
Audit and oversee third-party training providers and channel partners.
Develop and manage customer and internal FAE training and certification programs, including lesson plans and lab environments.
Act as the Voice of the Customer, prioritizing feedback, recurring issues, and enhancement opportunities while aligning Product Line Management, Engineering, Validation, and Support.
Oversee the planning, resourcing, execution, analysis, and reporting of customer field tests, trials, and operational demonstrations.
Collect field performance metrics and ensure that lessons learned are used to improve products and deployment practices.
Support strategic reviews, forecasting, planning, budgeting, global expansion, executive reporting, and trade compliance requirements for demonstration assets and technical transfers.
Coordinate support activities across Engineering, Validation, Product Management, and Operations.
Drive continuous improvement initiatives to increase customer satisfaction and reduce resolution times.

Qualifications:

Bachelor’s degree in Engineering, Computer Science, Telecommunications, Electrical Engineering, or a related field;
At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams. Experience managing globally distributed teams an assets;
Experience supporting customers in the defense, intelligence, public safety, telecommunications, or wireless technology sectors is highly desirable;
Strong knowledge of cellular technologies (2G–5G), RF and wireless communications, hardware and software integration, troubleshooting, and issue management, SIGINT, EW, geolocation, spectrum operations, or air, land, and sea systems integration is an asset;
Ability to obtain a Canadian security clearance;
The position requires some travel domestically and internationally up to 30% of the time.

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More about this job

Responsibilities

The Director leads the global Field Applications Engineering, Technical Support, and Customer Success functions to ensure successful product integration and long-term support. They are responsible for scaling the organization, mentoring technical talent, and acting as the Voice of the Customer to align internal engineering and product teams.

Requirements

Candidates must hold a bachelor's degree in Engineering, Computer Science, or a related field and possess at least 10 years of experience in customer-facing technical roles. At least five years of leadership experience and the ability to obtain a Canadian security clearance are required.

Skills

Field Applications Engineering
Technical Support
Customer Success
Team Leadership
Cellular Technologies
RF Communications
Wireless Communications
Hardware Integration
Software Integration
Troubleshooting
Issue Management
SIGINT
EW
Geolocation
Spectrum Operations
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Field Applications Engineering
Customer Support
Technical Leadership
Cellular Technologies
2G-5G
RF
Wireless Communications
Hardware Integration
Software Integration
SIGINT
EW
Geolocation
Spectrum Operations
Defense
Intelligence
Public Safety
Telecommunications
Customer Success
Product Line Management
Validation
Operations
Security Clearance
Strategic Planning
Forecasting
Budgeting
Trade Compliance
Continuous Improvement
Training Programs
Certification
Field Testing

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