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Added 15 mins ago
H
Saviynt Platform Administration and Operations Consultant
HCLTech
Canada
- Full-time
Lead major-incident triage, business-impact assessment, technical coordination, recovery, stakeholder communication, and post-incident review.
Added 45 mins ago
V
Back End Developer
VySystems
Toronto, ON
- Full-time
Partner with engineering, product, operations, and compliance teams to translate business needs into clear, actionable technical requirements and specifications.
Added 45 mins ago
LC
Full Stack Developer II, Software Engineering
Loblaw Companies Limited
Brampton, ON
- Full-time
As a Full Stack Developer II, Software Engineering on the Data Management team, you will build and maintain high-data-volume applications that solve real business problems and improve how…
Added 1 hour ago
ET
Director, Analog IC Design
ESS Technology, Inc.
Kelowna, BC
- Full-time
Lead and participate at a senior level in tapeouts of complex mixed signal ICs, coordinating closely with layout, verification, and product engineering teams.
Added 1 hour ago
MC
Senior Product Manager - Brokerage Clearing and Settlement System
Moomoo Canada
Toronto, ON · North York, ON
- Full-time
We are seeking an experienced Product Manager to lead the design and evolution of brokerage clearing and settlement systems supporting the Canadian securities market. This role sits at the…
Added 1 hour ago
PR
Lead Structural Engineer - Carports (SHIELD)
Polar Racking Inc.
Mississauga, ON
- Full-time
…buildings. We're looking for a senior structural engineer to lead the technical work specific to this product line - coordinating steel calculations, reviewing drafters' connection details,…
Added 1 hour ago
R
Direct Materials Regulatory Filings Expert
Roche
Mississauga, ON · Canada Pharma Campus
- Full-time
The Pharma Technical (PT) Operations Global MSAT & Engineering group takes bold steps to modernize technical operations to enable Roche to deliver medicines for patients more quickly,…
Added 1 hour ago
R
Senior Director, Program Delivery
RBC
Toronto, ON
- Full-time
As a member of RBC Borealis AI, reporting to the VP, Solutions Engineering & Delivery, the Senior Director, Program Delivery will lead the strategic planning, execution, and governance of…
Added 1 hour ago
R
Lead Full Stack Developer
RBC
Toronto, ON
- Full-time
A Lead Full Stack Developer is responsible for designing, developing and maintaining legacy and "Cloud First" applications written primarily in C# and focused on .Net Core and cloud…
Added 1 hour ago
R
Lead Financial Engineer, Software
RBC
Toronto, ON
- Full-time
We are seeking a Lead Financial Engineer to bridge the gap between our investment strategy business units and our software engineering teams. In this role, you will translate complex…
Added 2 hours ago
BT
Senior Structural Engineer
Better Talent
Surrey, BC
- $95,000 to $115,000 USD / year
- Full-time
Horace Engineering Ltd is a family-owned consulting engineering firm based in Surrey, BC, providing specialized structural engineering and design services to builders across the province…
Added 2 hours ago
C
Quality Assurance Supervisor
Catalent
Strathroy-Caradoc, ON · Strathroy, Ontario
- Full-time
Communicate daily work plans and priorities with the Quality team to meet product release timelines and expectations.
Added 2 hours ago
Technical Product Manager - Geomembrane and Specialty market
Intertape Polymer Group (IPG)
Truro, NS · NS
Position Purpose: Lead the growth and success of an assigned product line by developing market-driven strategies, identifying new opportunities, and advancing product innovation. Through…
Added 3 hours ago
AA
Responsable avion en commandes de vol / Aircraft Flight Control Systems Lead
Airbus Aircraft
Montreal, QC
- Full-time
Added 3 hours ago
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AI Business Solutions
Microsoft
Calgary, AB
- Full-time
…communication skills, customer-centric leadership, and the ability to lead virtual teams across Microsoft, partner organizations, and customer stakeholders. The Copilot Cloud Solution…
Added 3 hours ago
AA
Spécialiste CM identification de produit / CM Product Identification Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Supporter le développement et le maintien des processus touchant le Product identification et gestion du changement incluant la structure de produit du A220 sur les volets As-Design,…
Added 3 hours ago
HR
QA/QC Engineer
Hitachi Rail
Mississauga, ON
- Full-time
…successful candidate is comfortable performing a wide range of engineering tasks from administrative to strategic. The position is based in downtown Mississauga,…
Added 3 hours ago
HR
Signaling System Engineer
Hitachi Rail
Mississauga, ON
- Full-time
3 -5 years’ experience as a lead systems/design engineer in signaling system projects
Added 3 hours ago
R
Manager, Technical Support – Projects & Services (Global)
Ralliant
Mississauga, ON
- Full-time
Leads the global technical support function across all Qualitrol product lines supporting Projects & Services, including Generation (Toronto), CBM (Fairport), and Grid & GIS (Belfast).
Added 4 hours ago
PD
310T Mechanic
Priestly Demolition Inc.
King, ON
- Full-time
We don’t just tear things down; we clear the way for what’s next. At PDI Group of Companies, we’re proud to lead the industry with award-winning projects, cutting-edge equipment and a…
Added 4 hours ago
L
Principal Engineer - Retail Systems
lululemon
Vancouver, BC
- Full-time
You will collaborate closely with architects, product leaders, engineering teams, business stakeholders, and senior technology leaders to translate business strategy into durable technical…
Added 4 hours ago
SP
RVP, Sales - Data Foundation - Public Sector
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
Lead, drive, and grow sales for the Public Sector business, assuming leadership of a growing sales organization - including Account Executives - to help drive complex transactions
Added 5 hours ago
Z
Senior Software Engineer, Developer Platform
Zip
Remote, Canada
- Full-time
- Remote
…and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts,…
Added 5 hours ago
R
Direct Materials Regulatory Filings Expert
Roche
Mississauga, ON
- Full-time
The Pharma Technical (PT) Operations Global MSAT & Engineering group takes bold steps to modernize technical operations to enable Roche to deliver medicines for patients more quickly,…
Added 5 hours ago
SP
Enterprise Account Executive, Qualified
Salesforce Partner Canada
Toronto, ON
- Full-time
Partner cross-functionally with Marketing, Sales Engineering, Product, and the QSA team that owns post-sale implementation

Octasic

Director, Field Applications Engineering & Customer Support

Montreal, QC, Canada

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Job details

Experience: At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams.
Posting language: English
Posted: Oct 1, 2026

Original job description

About the role:

Reporting to the VP, Sales and Business Development, the Director, Field Applications Engineering & Customer Support leads Octasic’s global FAE, Technical Support, Training, and Customer Success functions. The role connects customers with Sales, Product Line Management, Engineering, Validation, and Operations to ensure the successful evaluation, integration, deployment, operation, and long-term support of Octasic solutions.

What you'll do:

Lead and scale the global FAE and Customer Support organization; set objectives, KPIs, and succession plans; and recruit, coach, and retain high-performing technical talent.
Recruit, mentor, develop, and retain high-performing technical talent.
Own global support operations from delivery through sustainment, including issue tracking, RMAs, escalation paths, service levels, reporting, timely resolution, and continuous improvement.
Lead the technical aspects of strategic pursuits and opportunity qualification, directing consistent demonstrations, proofs of concept, evaluations, field activities, workshops, and key customer presentations.
Ensure successful onboarding, deployment, adoption, and sustainment; monitor the success of strategic accounts; resolve major escalations; and build relationships that support retention, expansion, and advocacy.
Audit and oversee third-party training providers and channel partners.
Develop and manage customer and internal FAE training and certification programs, including lesson plans and lab environments.
Act as the Voice of the Customer, prioritizing feedback, recurring issues, and enhancement opportunities while aligning Product Line Management, Engineering, Validation, and Support.
Oversee the planning, resourcing, execution, analysis, and reporting of customer field tests, trials, and operational demonstrations.
Collect field performance metrics and ensure that lessons learned are used to improve products and deployment practices.
Support strategic reviews, forecasting, planning, budgeting, global expansion, executive reporting, and trade compliance requirements for demonstration assets and technical transfers.
Coordinate support activities across Engineering, Validation, Product Management, and Operations.
Drive continuous improvement initiatives to increase customer satisfaction and reduce resolution times.

Qualifications:

Bachelor’s degree in Engineering, Computer Science, Telecommunications, Electrical Engineering, or a related field;
At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams. Experience managing globally distributed teams an assets;
Experience supporting customers in the defense, intelligence, public safety, telecommunications, or wireless technology sectors is highly desirable;
Strong knowledge of cellular technologies (2G–5G), RF and wireless communications, hardware and software integration, troubleshooting, and issue management, SIGINT, EW, geolocation, spectrum operations, or air, land, and sea systems integration is an asset;
Ability to obtain a Canadian security clearance;
The position requires some travel domestically and internationally up to 30% of the time.

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More about this job

Responsibilities

The Director leads the global Field Applications Engineering, Technical Support, and Customer Success functions to ensure successful product integration and long-term support. They are responsible for scaling the organization, mentoring technical talent, and acting as the Voice of the Customer to align internal engineering and product teams.

Requirements

Candidates must hold a bachelor's degree in Engineering, Computer Science, or a related field and possess at least 10 years of experience in customer-facing technical roles. At least five years of leadership experience and the ability to obtain a Canadian security clearance are required.

Skills

Field Applications Engineering
Technical Support
Customer Success
Team Leadership
Cellular Technologies
RF Communications
Wireless Communications
Hardware Integration
Software Integration
Troubleshooting
Issue Management
SIGINT
EW
Geolocation
Spectrum Operations
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Field Applications Engineering
Customer Support
Technical Leadership
Cellular Technologies
2G-5G
RF
Wireless Communications
Hardware Integration
Software Integration
SIGINT
EW
Geolocation
Spectrum Operations
Defense
Intelligence
Public Safety
Telecommunications
Customer Success
Product Line Management
Validation
Operations
Security Clearance
Strategic Planning
Forecasting
Budgeting
Trade Compliance
Continuous Improvement
Training Programs
Certification
Field Testing

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