Jobs in Canada

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Added 1 min ago
Fire Protection Foreman
Vulcan Fire Protection Services Inc.
Montreal, QC · Urban agglomeration of Montreal, QC
Full-time
Vulcan Fire Protection Services is seeking a motivated, driven, and dependable Fire Sprinkler Foreman to lead crews and oversee the installation, service, testing, and troubleshooting of…
Added 1 min ago
Service and Program Staff - Ticket Staff - Lively Ski Hill
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
Internship
…under the day-to-day direction of the Arena Maintenanceperson Lead Hand and/or Lead, Services and Programs, this position is responsible to provide front-line customer service in a…
Added 1 min ago
Volunteer Executive Lead
Valued Connections Healthcare
Toronto, ON · Greater Toronto Area, Canada
Full-time
…Ontario. Through a variety of patient, family and provider programs that take a customer centered approach including case management, system navigation, community education, health…
Added 1 min ago
Account Representative II (Events - Canada)
SME
Markham, ON
Full-time
Proficient in standard Microsoft Office programs including Outlook, Word, Excel and Power Point
Added 1 min ago
Children's Fitness Instructor - The Little Gym of Charlotte
The Little Gym of Silver Spring
Providence Bay, ON
Part-time
Teach amazing classes and lead fabulous birthday parties based on our proven curriculum and teaching method (don't worry, we'll teach you how!)
Added 1 min ago
Full Time Instructor - The Little Gym of Charlotte
The Little Gym of Silver Spring
Providence Bay, ON
Full-time
Teach amazing classes and lead fabulous birthday parties based on our proven curriculum and teaching method (don't worry, we'll teach you how!)
Added 3 mins ago
PC Product Producer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
We are looking for an experienced Producer to lead the PC program across Core technology teams that power EA SPORTS FC. You will operate at the heart of the franchise, supporting…
Added 3 mins ago
Online Software Engineer - EA SPORTS™ UFC (Client/Server)
Electronic Arts
Vancouver, BC
You will work in a hybrid model, 3 days a week out of our EAV Studio in Burnaby, British Columbia (Tuesday to Thursday) and will report to the Online Technical lead.
Added 3 mins ago
Marketing Producer (TFT- 18 months)
Electronic Arts
Vancouver, BC
Master of Collaboration: Organize and lead frequent creative reviews, gathering feedback from developers, franchise marketers, licensors and other key partners to ensure a cohesive and…
Added 3 mins ago
Line Producer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
As a Line Producer in EA SPORTS FC, you will direct and lead a team responsible for delivering a pillar within the FC product. You will be responsible for constructing mode-level and…
Added 3 mins ago
Lead Software Engineer - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
As a Lead Software Engineer, you will be at the core of the game creation process. You will lead the architectural design and implementation of technology across multiple platforms,…
Added 3 mins ago
Lead Producer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
As the Lead Producer in EA SPORTS FC, you will lead the program responsible for delivering on the customized play and self expression experiences franchise goals. You will drive alignment…
Added 3 mins ago
Lead Animation Engineer (Apex Legends)
Electronic Arts
Vancouver, BC
As a Technical Lead on our Animation team, you will drive the evolution of Apex Legends’ animation system at the core of our game. You will lead a team of animation engineers, taking…
Added 3 mins ago
Head of Product Experience, FC
Electronic Arts
Vancouver, BC
Lead, grow and evolve the Experiential Quality function within the FC franchise, building a team relentlessly focused on driving positive impact on quality and player experience.
Added 3 mins ago
Staff Validation/Verification Engineer - 17399
Synopsys
Ottawa, ON
Lead post-silicon bring-up and validation of DDR, LPDDR, and HBM PHY subsystems on evaluation boards and customer-like platforms.
Added 3 mins ago
Gameplay Data Science Engineer (Apex Legends)
Electronic Arts
Vancouver, BC
Lead R&D efforts for game bots using machine learning, reinforcement learning, and neural networks to create realistic agent behaviors.
Added 3 mins ago
Facility Supervisor
Black & McDonald Limited
Ottawa, ON
$75,000 to $85,000 CAD / year
Full-time
This is an exciting opportunity to help lead the operation and maintenance of a complex, mission-critical facility that houses nationally significant artwork and relies on sophisticated…
Added 3 mins ago
Game Designer Intern - Summer 2027 (Apex Legends)
Electronic Arts
Vancouver, BC
…to join us on the Apex Legends Team. Reporting to the Senior Lead Game Designer you will work in a team to help prototype and refine gameplay features in Apex…
Added 3 mins ago
Game Modes Software Engineer - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
Work with a team of other engineers in a collaborative environment and report to a team lead.
Added 3 mins ago
Développeur.se sénior.e /Senior Full Stack Developer (Apex Legends)
Electronic Arts
Montreal, QC · Vancouver, BC
As a Senior Fullstack Developer, AI and Tools you will report to Lead Developer of our Shared Tools team and will work with content / technical / product directors and the tools development…
Added 3 mins ago
Développeur.se sénior.e d’outils /Senior Tools Developer (Apex Legends)
Electronic Arts
Montreal, QC · Vancouver, BC
As a Senior Tools Developer, you will report to the Lead Tools Developer and own the development of asset pipeline tools for Apex Legends. You will design and improve systems that support…
Added 3 mins ago
Développeur.se d’outils / Tools Developer (Apex Legends)
Electronic Arts
Montreal, QC · Vancouver, BC
- Propose and lead initiatives that improve the team's tools architecture and development
Added 3 mins ago
DevOps Engineer - EA SPORTS™ TECHNOLOGY
Electronic Arts
Vancouver, BC
Automation & Innovation: Lead the development of productivity-enhancing tools and evaluate new technologies to improve team efficiency and platform capabilities.
Added 3 mins ago
Développeur.se sénior.e de logiciels/ Senior Engine Software Developer - Iron Man
Electronic Arts
Montreal, QC
…Engine 5 to join its Iron Man team. You will report to the Lead Engine Developer and have the opportunity to work on cutting-edge technology and new product development in an innovative and…
Added 3 mins ago
Development Manager - EA SPORTS™ UFC
Electronic Arts
Vancouver, BC
3+ years of Project Management or Project Lead Experience with production lifecycles, processes and project planning

Octasic

Director, Field Applications Engineering & Customer Support

Montreal, QC, Canada

Experience: At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams.
Posting language: English
Posted: Oct 1, 2026

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Original job description

About the role:

Reporting to the VP, Sales and Business Development, the Director, Field Applications Engineering & Customer Support leads Octasic’s global FAE, Technical Support, Training, and Customer Success functions. The role connects customers with Sales, Product Line Management, Engineering, Validation, and Operations to ensure the successful evaluation, integration, deployment, operation, and long-term support of Octasic solutions.

What you'll do:

Lead and scale the global FAE and Customer Support organization; set objectives, KPIs, and succession plans; and recruit, coach, and retain high-performing technical talent.
Recruit, mentor, develop, and retain high-performing technical talent.
Own global support operations from delivery through sustainment, including issue tracking, RMAs, escalation paths, service levels, reporting, timely resolution, and continuous improvement.
Lead the technical aspects of strategic pursuits and opportunity qualification, directing consistent demonstrations, proofs of concept, evaluations, field activities, workshops, and key customer presentations.
Ensure successful onboarding, deployment, adoption, and sustainment; monitor the success of strategic accounts; resolve major escalations; and build relationships that support retention, expansion, and advocacy.
Audit and oversee third-party training providers and channel partners.
Develop and manage customer and internal FAE training and certification programs, including lesson plans and lab environments.
Act as the Voice of the Customer, prioritizing feedback, recurring issues, and enhancement opportunities while aligning Product Line Management, Engineering, Validation, and Support.
Oversee the planning, resourcing, execution, analysis, and reporting of customer field tests, trials, and operational demonstrations.
Collect field performance metrics and ensure that lessons learned are used to improve products and deployment practices.
Support strategic reviews, forecasting, planning, budgeting, global expansion, executive reporting, and trade compliance requirements for demonstration assets and technical transfers.
Coordinate support activities across Engineering, Validation, Product Management, and Operations.
Drive continuous improvement initiatives to increase customer satisfaction and reduce resolution times.

Qualifications:

Bachelor’s degree in Engineering, Computer Science, Telecommunications, Electrical Engineering, or a related field;
At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams. Experience managing globally distributed teams an assets;
Experience supporting customers in the defense, intelligence, public safety, telecommunications, or wireless technology sectors is highly desirable;
Strong knowledge of cellular technologies (2G–5G), RF and wireless communications, hardware and software integration, troubleshooting, and issue management, SIGINT, EW, geolocation, spectrum operations, or air, land, and sea systems integration is an asset;
Ability to obtain a Canadian security clearance;
The position requires some travel domestically and internationally up to 30% of the time.

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More about this job

Responsibilities

The Director leads the global Field Applications Engineering, Technical Support, and Customer Success functions to ensure successful product integration and long-term support. They are responsible for scaling the organization, mentoring technical talent, and acting as the Voice of the Customer to align internal engineering and product teams.

Requirements

Candidates must hold a bachelor's degree in Engineering, Computer Science, or a related field and possess at least 10 years of experience in customer-facing technical roles. At least five years of leadership experience and the ability to obtain a Canadian security clearance are required.

Skills

Field Applications Engineering
Technical Support
Customer Success
Team Leadership
Cellular Technologies
RF Communications
Wireless Communications
Hardware Integration
Software Integration
Troubleshooting
Issue Management
SIGINT
EW
Geolocation
Spectrum Operations
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Field Applications Engineering
Customer Support
Technical Leadership
Cellular Technologies
2G-5G
RF
Wireless Communications
Hardware Integration
Software Integration
SIGINT
EW
Geolocation
Spectrum Operations
Defense
Intelligence
Public Safety
Telecommunications
Customer Success
Product Line Management
Validation
Operations
Security Clearance
Strategic Planning
Forecasting
Budgeting
Trade Compliance
Continuous Improvement
Training Programs
Certification
Field Testing

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