Jobs in Canada

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Added 1 min ago
Java Full Stack Systems Developer
Axelon Services Corporation
Montreal, QC
$77.93 USD / hour
Other
Added 1 min ago
Python Developer – Data Engineering
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
Full-time
We are seeking a skilled Python Developer to join our data engineering team. You will design, develop, and maintain high-performance data processing pipelines using modern Python frameworks…
Added 1 min ago
Trade Settlement Representative-Mutual Funds/FundServ
BeachHead
Toronto, ON
$17.6 to $30.71 CAD / hour
Contract
Strong understanding of FundServ and related transaction systems.
Added 1 min ago
Salesforce Tech Lead
Tekgence Inc
Toronto, ON
Contract
What is the opportunity? Capital Markets (Canada) is looking for a Terraform Developer to join its Aperture Data Insights team in the Quantitative & Technology Services (QTS) Data| Cloud &…
Added 1 min ago
Quantum Engineer (Qubit System Performance)
Photonic Inc.
Coquitlam, BC
$119,000 to $163,000 CAD / year
Full-time
Experience driving multi-qubit systems at high fidelity
Added 1 min ago
Senior Java Software Engineer
Pacer Group
Toronto, ON
$70 to $72 CAD / hour
Contract
7+ years of experience with Java in enterprise systems
Added 1 min ago
Project Manager - Structural
MatchBox Consulting Group
Calgary, AB
Full-time
Evaluate existing buildings and structural systems across a range of materials and building types.
Added 1 min ago
Junior QA Analyst
MatchBox Consulting Group
Burnaby, BC
Contract
Validate system functionality across Guidewire applications and integrated systems (Guidewire experience is preferred but not required).
Added 1 min ago
Machine Learning Systems and Infrastructure Developer
Siemens
Kitchener, ON
Full-time
We are seeking a Machine Learning Systems and Infrastructure Developer to build the training infrastructure and model rollout layer for Physical AI. This developer will provision and…
Added 1 min ago
Human Resources Generalist- Manufacturing
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Windsor, ON
Full-time
Identify opportunities to improve HR processes, systems, and employee experience.
Added 1 min ago
Observability Engineer
Envision Technology Solutions
Toronto, ON
Contract
…build intelligent monitoring solutions, predictive alerting systems, and self-healing…
Added 1 min ago
Machine Learning Scientist II
Wayfair
Toronto, ON
$168,960 to $188,776.5 CAD / year
Full-time
…designs and implements machine learning algorithms that enable systems to learn from data and make informed predictions or decisions. This role involves developing models, fine-tuning…
Added 1 min ago
Senior Technical Sound Designer
Certain Affinity
Toronto, ON
Full-time
…working on our new original IP? Certain Affinity is a game developer in Texas, based out of Austin, and we have a growing presence in Toronto, Canada. Our culture reflects the values and…
Added 1 min ago
Finance Lead
Generis
Toronto, ON
Full-time
Ensure new employees are added to all HR systems, and that terminated employees are removed properly, and all paperwork is filed accurately.
Added 3 mins ago
Presentation Software Engineer - EA SPORTS™ NHL (TFT)
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Vancouver, BC
…presentation features, authoring tools, and robust workflows for systems including dynamic cameras, character choreography, replays, and broadcast overlays. You will own presentation…
Added 3 mins ago
Presentation Software Engineer - EA SPORTS™ FC
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…choreography, audio, overlays, and the tools to support those systems. You will be involved in the end-to-end feature development process from architecture design, implementation,…
Added 3 mins ago
Sr. Staff AI Full Stack Engineer
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Canada Off-Site, Canada Off-Site Office
…with the ability to architect, build, and maintain distributed systems and AI/ML solutions. Your experience spans backend and frontend development, and you are comfortable leading technical…
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PC Product Producer - EA SPORTS™ FC
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…operate at the heart of the franchise, supporting foundational systems, rendering, tools, and technical pipelines that fuel the entire…
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Inside Sales Representative
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Experience using CRM systems such as Salesforce preferred
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Online Software Engineer - EA SPORTS™ UFC (Client/Server)
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As an Online Software Engineer, you will help maintain and extend the systems that power our connected experience. These systems include matchmaking, social features, live events,…
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St Staff R&D Engineer
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Waterloo, ON
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP,…
Added 3 mins ago
Machine Learning Engineer - EA SPORTS™ FC
Electronic Arts
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Added 3 mins ago
Lead Software Engineer - EA SPORTS™ NHL
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Vancouver, BC
…next-generation features spanning rendering, user interface, platform systems, machine learning, and…
Added 3 mins ago
Field Service Technician (Production) - Vancouver, BC
Xerox
Vancouver, BC
…and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician,…
Added 3 mins ago
Field Service Technician - Summerside, PE
Xerox
Charlottetown, PE · Summerside, PE
…and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet…

Octasic

Director, Field Applications Engineering & Customer Support

Montreal, QC, Canada

Experience: At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams.
Posting language: English
Posted: Oct 1, 2026

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Original job description

About the role:

Reporting to the VP, Sales and Business Development, the Director, Field Applications Engineering & Customer Support leads Octasic’s global FAE, Technical Support, Training, and Customer Success functions. The role connects customers with Sales, Product Line Management, Engineering, Validation, and Operations to ensure the successful evaluation, integration, deployment, operation, and long-term support of Octasic solutions.

What you'll do:

Lead and scale the global FAE and Customer Support organization; set objectives, KPIs, and succession plans; and recruit, coach, and retain high-performing technical talent.
Recruit, mentor, develop, and retain high-performing technical talent.
Own global support operations from delivery through sustainment, including issue tracking, RMAs, escalation paths, service levels, reporting, timely resolution, and continuous improvement.
Lead the technical aspects of strategic pursuits and opportunity qualification, directing consistent demonstrations, proofs of concept, evaluations, field activities, workshops, and key customer presentations.
Ensure successful onboarding, deployment, adoption, and sustainment; monitor the success of strategic accounts; resolve major escalations; and build relationships that support retention, expansion, and advocacy.
Audit and oversee third-party training providers and channel partners.
Develop and manage customer and internal FAE training and certification programs, including lesson plans and lab environments.
Act as the Voice of the Customer, prioritizing feedback, recurring issues, and enhancement opportunities while aligning Product Line Management, Engineering, Validation, and Support.
Oversee the planning, resourcing, execution, analysis, and reporting of customer field tests, trials, and operational demonstrations.
Collect field performance metrics and ensure that lessons learned are used to improve products and deployment practices.
Support strategic reviews, forecasting, planning, budgeting, global expansion, executive reporting, and trade compliance requirements for demonstration assets and technical transfers.
Coordinate support activities across Engineering, Validation, Product Management, and Operations.
Drive continuous improvement initiatives to increase customer satisfaction and reduce resolution times.

Qualifications:

Bachelor’s degree in Engineering, Computer Science, Telecommunications, Electrical Engineering, or a related field;
At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams. Experience managing globally distributed teams an assets;
Experience supporting customers in the defense, intelligence, public safety, telecommunications, or wireless technology sectors is highly desirable;
Strong knowledge of cellular technologies (2G–5G), RF and wireless communications, hardware and software integration, troubleshooting, and issue management, SIGINT, EW, geolocation, spectrum operations, or air, land, and sea systems integration is an asset;
Ability to obtain a Canadian security clearance;
The position requires some travel domestically and internationally up to 30% of the time.

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More about this job

Responsibilities

The Director leads the global Field Applications Engineering, Technical Support, and Customer Success functions to ensure successful product integration and long-term support. They are responsible for scaling the organization, mentoring technical talent, and acting as the Voice of the Customer to align internal engineering and product teams.

Requirements

Candidates must hold a bachelor's degree in Engineering, Computer Science, or a related field and possess at least 10 years of experience in customer-facing technical roles. At least five years of leadership experience and the ability to obtain a Canadian security clearance are required.

Skills

Field Applications Engineering
Technical Support
Customer Success
Team Leadership
Cellular Technologies
RF Communications
Wireless Communications
Hardware Integration
Software Integration
Troubleshooting
Issue Management
SIGINT
EW
Geolocation
Spectrum Operations
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Field Applications Engineering
Customer Support
Technical Leadership
Cellular Technologies
2G-5G
RF
Wireless Communications
Hardware Integration
Software Integration
SIGINT
EW
Geolocation
Spectrum Operations
Defense
Intelligence
Public Safety
Telecommunications
Customer Success
Product Line Management
Validation
Operations
Security Clearance
Strategic Planning
Forecasting
Budgeting
Trade Compliance
Continuous Improvement
Training Programs
Certification
Field Testing

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