Jobs in Canada

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Added 28 mins ago
Director, Head of Patient Recruitment and Retention
Jobgether
Canada
Full-time
…decentralized trials, and AI-enabled recruitment. You will lead cross-functional teams and external partnerships in a collaborative, globally connected…
Added 28 mins ago
Client Success Associate
Orennia
Calgary, AB
Full-time
…spirit of inquiry, our team has a product-driven, continuous delivery mindset to drive our innovation…
Added 28 mins ago
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
Full-time
Develop automated tests, validation tools, and technical documentation to support robust software delivery and long-term maintainability
Added 28 mins ago
Systems Analyst, Application Development
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
Full-time
…test and document our work. Over the next few years, we'll lead several major integration initiatives as we modernize core systems and launch new digital services for students and…
Added 42 mins ago
Project Manager
Fletcher Building
Hamilton, ON
…experienced operational teams. You'll take ownership of project delivery, build strong client relationships, and play an important role in developing a team that is focused on quality,…
Added 42 mins ago
Senior Project Manager
Fletcher Building
Hamilton, ON
In this role, you will lead the delivery of stabilising projects across the region and nationally, overseeing multiple crews and programmes of work. You’ll play a key role in driving…
Added 57 mins ago
Services Delivery Manager, ISG - Canada
Lenovo
Markham, ON
$92,000 to $140,990 CAD / year
As the face of Lenovo Services, you will work closely with customer executives, technical teams, support organizations, and business leaders to ensure exceptional customer experiences,…
Added 57 mins ago
Engineering Assistant IV (T)
City of Vancouver
Vancouver, BC
Provides technical supervision to outsourced TLO and TLEE projects.
Added 1 hour ago
Digital Project Manager
Pomerleau
Montreal, QC
As a Digital Project Manager within the Digital Project Management Office (PMO), your primary responsibility will be to lead the delivery of technology solutions in collaboration with…
Added 1 hour ago
Bid Manager
Pomerleau
Montreal, QC
The bid manager acts as the project lead during the Request for Proposal (RFP) period for Complex, large-scale civil and infrastructure projects delivered through alternative project…
Added 1 hour ago
Digital Project Manager - Finance
Pomerleau
Montreal, QC
As a Digital Project Manager within the Digital Project Management Office (PMO), your primary responsibility will be to lead the delivery of technology solutions in collaboration with…
Added 1 hour ago
Salesforce Functional Lead
Aarorn Technologies Inc
Toronto, ON
$60 CAD / hour
Contract
As a Salesforce Functional Lead, you will act as a critical bridge between business stakeholders and technical delivery teams. This role requires a strategic thinker with deep Salesforce…
Added 2 hours ago
Sales Manager
eMonster Solutions
Vancouver, BC
Full-time
…discovery meetings with prospective clients, and collaborate with technical and delivery teams to shape proposals and solution outlines. The role includes managing the end-to-end sales…
Added 3 hours ago
Manager, Software Engineering
AltaML
Toronto, ON
Full-time
AltaML is looking for a Manager, Software Engineering to lead a delivery pod where technical excellence and team health go hand in hand. You'll own the architectural integrity of your pod's…
Added 3 hours ago
Field Service Technician/Technicien de service (Winnipeg)
Konica Minolta Business Solutions (Canada) Ltd.
Winnipeg, MB
Full-time
5% - Lead referrals and product promotion to existing customers
Added 3 hours ago
Project Coordinator
Fraser Health
Surrey, BC
Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families.
Added 3 hours ago
Coordinator, Housekeeping Services
Fraser Health
Surrey, BC
Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 3 hours ago
Analyst, Business Systems
Fraser Health
Surrey, BC
Full-time
You will partner with clinical, operational, technical, and project teams to analyze and identify opportunities for improvement, support implementation planning, and develop reporting and…
Added 3 hours ago
Data Architect
Fraser Health
Surrey, BC
Full-time
Acts as a technical lead on assigned projects and applies project management methodologies. Develops roadmaps, reference architectures and provides guidance and direction to project teams.
Added 3 hours ago
Analyst, Business Systems
Fraser Health
Surrey, BC
Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 3 hours ago
Product Security Engineer - Cyber security - IEC 62443
GE Vernova
Markham, ON
Full-time
The Product Security Lead has the mission to apply the Secure Development Lifecycle (SDL) process and the incident and vulnerability management process to Grid Automation products.#LI-ML2
Added 3 hours ago
Sr. Project Manager - Transit
MYR Group
Edmonton, AB
Full-time
WPE is seeking a highly experienced Senior Project Manager to lead and oversee the delivery of assigned Power and Systems work packages on the Capital Line South Extension project in…
Added 3 hours ago
Principal Process Automation Engineer
Worley
Sudbury, ON · Greater Sudbury, ON
Full-time
Practical consulting experience - including scoping, selling, and delivery.
Added 3 hours ago
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
Project Manager
Quik's Farm Ltd
Chilliwack, BC
Full-time
Lead and manage projects from initiation through completion, ensuring alignment with scope, schedule, budget, and quality standards.

Octasic

Director, Field Applications Engineering & Customer Support

Montreal, QC, Canada

Experience: At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams.
Posting language: English
Posted: Oct 1, 2026

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Original job description

About the role:

Reporting to the VP, Sales and Business Development, the Director, Field Applications Engineering & Customer Support leads Octasic’s global FAE, Technical Support, Training, and Customer Success functions. The role connects customers with Sales, Product Line Management, Engineering, Validation, and Operations to ensure the successful evaluation, integration, deployment, operation, and long-term support of Octasic solutions.

What you'll do:

Lead and scale the global FAE and Customer Support organization; set objectives, KPIs, and succession plans; and recruit, coach, and retain high-performing technical talent.
Recruit, mentor, develop, and retain high-performing technical talent.
Own global support operations from delivery through sustainment, including issue tracking, RMAs, escalation paths, service levels, reporting, timely resolution, and continuous improvement.
Lead the technical aspects of strategic pursuits and opportunity qualification, directing consistent demonstrations, proofs of concept, evaluations, field activities, workshops, and key customer presentations.
Ensure successful onboarding, deployment, adoption, and sustainment; monitor the success of strategic accounts; resolve major escalations; and build relationships that support retention, expansion, and advocacy.
Audit and oversee third-party training providers and channel partners.
Develop and manage customer and internal FAE training and certification programs, including lesson plans and lab environments.
Act as the Voice of the Customer, prioritizing feedback, recurring issues, and enhancement opportunities while aligning Product Line Management, Engineering, Validation, and Support.
Oversee the planning, resourcing, execution, analysis, and reporting of customer field tests, trials, and operational demonstrations.
Collect field performance metrics and ensure that lessons learned are used to improve products and deployment practices.
Support strategic reviews, forecasting, planning, budgeting, global expansion, executive reporting, and trade compliance requirements for demonstration assets and technical transfers.
Coordinate support activities across Engineering, Validation, Product Management, and Operations.
Drive continuous improvement initiatives to increase customer satisfaction and reduce resolution times.

Qualifications:

Bachelor’s degree in Engineering, Computer Science, Telecommunications, Electrical Engineering, or a related field;
At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams. Experience managing globally distributed teams an assets;
Experience supporting customers in the defense, intelligence, public safety, telecommunications, or wireless technology sectors is highly desirable;
Strong knowledge of cellular technologies (2G–5G), RF and wireless communications, hardware and software integration, troubleshooting, and issue management, SIGINT, EW, geolocation, spectrum operations, or air, land, and sea systems integration is an asset;
Ability to obtain a Canadian security clearance;
The position requires some travel domestically and internationally up to 30% of the time.

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More about this job

Responsibilities

The Director leads the global Field Applications Engineering, Technical Support, and Customer Success functions to ensure successful product integration and long-term support. They are responsible for scaling the organization, mentoring technical talent, and acting as the Voice of the Customer to align internal engineering and product teams.

Requirements

Candidates must hold a bachelor's degree in Engineering, Computer Science, or a related field and possess at least 10 years of experience in customer-facing technical roles. At least five years of leadership experience and the ability to obtain a Canadian security clearance are required.

Skills

Field Applications Engineering
Technical Support
Customer Success
Team Leadership
Cellular Technologies
RF Communications
Wireless Communications
Hardware Integration
Software Integration
Troubleshooting
Issue Management
SIGINT
EW
Geolocation
Spectrum Operations
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Field Applications Engineering
Customer Support
Technical Leadership
Cellular Technologies
2G-5G
RF
Wireless Communications
Hardware Integration
Software Integration
SIGINT
EW
Geolocation
Spectrum Operations
Defense
Intelligence
Public Safety
Telecommunications
Customer Success
Product Line Management
Validation
Operations
Security Clearance
Strategic Planning
Forecasting
Budgeting
Trade Compliance
Continuous Improvement
Training Programs
Certification
Field Testing

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