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Added 7 mins ago
AC
Senior Accountant, Tax
ACCA Careers
Toronto, ON
- Full-time
Prepare correspondence, technical reports, client summaries and presentations outlining engagement findings, facts and highlights
Added 7 mins ago
GC
Geomodeller/Structural Geologist
GEI Consultants, Inc.
London, ON
- Full-time
…regional knowledge, a legacy of trusted relationships, and the technical excellence GEI is known for across…
Added 7 mins ago
DD
Project Site Lead & Coordinator
DELARTIS DESIGNS
Delhi, ON
- Full-time
As Project Site Lead, you are the backbone of Delartis’ flawless execution promise. You will manage site operations, bridge design intent with physical construction, enforce quality…
Added 37 mins ago
BT
Senior Structural Engineer
Better Talent
Surrey, BC
- $95,000 to $115,000 USD / year
- Full-time
This is a hands-on senior engineering role for someone who combines strong technical judgment with the ability to keep multiple projects moving. You'll perform structural analysis and…
Added 37 mins ago
W
Naval Project Quality Assurance Engineer - NETE
Weir
Dartmouth, NS
- Full-time
…Royal Canadian Navy. Offer multi-disciplinary engineering and technical services related to the River Class Destroyer (RCD) Naval Combat System. Weir Marine Engineering supports the RCD…
Added 1 hour ago
WI
Senior Principal Engineer / Technical Director - Tailings & Mine Waste
WSP in Canada
Kelowna, BC
- Full-time
Lead technical governance, peer reviews, and risk-based decision-making for high-consequence facilities.
Added 1 hour ago
Director, Enterprise Sales, Public Sector
Databricks
Ottawa, ON
We are looking for an Enterprise Sales Director to lead our growing Public Sector business in Ottawa. Leading a team of Enterprise Named and Strategic Account Executives, you will be…
Added 1 hour ago
Technical Product Manager - Geomembrane and Specialty market
Intertape Polymer Group (IPG)
Truro, NS · NS
Position Purpose: Lead the growth and success of an assigned product line by developing market-driven strategies, identifying new opportunities, and advancing product innovation. Through…
Added 1 hour ago
AA
Responsable avion en commandes de vol / Aircraft Flight Control Systems Lead
Airbus Aircraft
Montreal, QC
- Full-time
Added 1 hour ago
M
Principal Software Engineer
Microsoft
Vancouver, BC
- Full-time
Lead technical strategy for enabling and optimizing frontier-scale AI models across Microsoft AI accelerators and cloud-scale AI infrastructure.
Added 1 hour ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
Lead, manage and grow our Quebec P&C Actuarial Services team, including team development, client service delivery and business growth
Added 1 hour ago
M
AI Business Solutions
Microsoft
Calgary, AB
- Full-time
This role requires deep technical expertise across Microsoft 365 and the Copilot portfolio, strong executive communication skills, customer-centric leadership, and the ability to lead…
Added 1 hour ago
AA
Gestionnaire des garanties / Warranty Manager
Airbus Aircraft
Montreal, QC
- Full-time
Added 2 hours ago
UO
Project Manager 1
University of Victoria
Victoria, BC
- Full-time
…contractors; and, resolves a variety of client, project and technical issues, consulting with their supervisor in situations such as those involving conflicts with consultants and…
Added 2 hours ago
CC
Business Analyst - Senior(Senior BA L3 | Must-Have: Agile/Scrum, UX/UI, Wireframing, WCAG 2.1, JIRA/Azure DevOps | Eval: Tech (40%), People (30%), Analytical (30%))
CCI- Computer Consultants International, Inc.
Toronto, ON
- Contract
· Lead the team in defining and testing of usability requirements and metrics.
Added 2 hours ago
HR
QA/QC Engineer
Hitachi Rail
Mississauga, ON
- Full-time
ISO 9001:2015 implementation experience, Lead Auditor or Internal Auditor certification, or equivalent competency
Added 2 hours ago
HR
Signaling System Engineer
Hitachi Rail
Mississauga, ON
- Full-time
3 -5 years’ experience as a lead systems/design engineer in signaling system projects
Added 2 hours ago
CC
Specialized IT Consultant | Must-Haves: D365 CRM, Power Pages, Power Automate, Azure Storage | Eval: Tech Dev (70%), QA & Soft Skills (30%)
CCI- Computer Consultants International, Inc.
Toronto, ON
- Contract
:: All Other Tasks as assigned by the Cluster Manager, Project Manager & Technical Lead.
Added 2 hours ago
R
Manager, Technical Support – Projects & Services (Global)
Ralliant
Mississauga, ON
- Full-time
Lead a distributed network of factory-based and regional technical support personnel
Added 2 hours ago
TH
PACS Administrator
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 2 hours ago
NA
Manager, Commercial SME
NFP, an Aon company (Canada)
Oshawa, ON
- Full-time
Our Small and Medium Enterprise (SME) Commercial Insurance team is seeking a full-time, permanent Manager to lead a team of SME Client Managers in a trusting, accountable, People First…
Added 2 hours ago
PD
310T Mechanic
Priestly Demolition Inc.
King, ON
- Full-time
We don’t just tear things down; we clear the way for what’s next. At PDI Group of Companies, we’re proud to lead the industry with award-winning projects, cutting-edge equipment and a…
Added 2 hours ago
L
Principal Engineer - Retail Systems
lululemon
Vancouver, BC
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 2 hours ago
Senior Microsoft 365 Engineer- Identity & Security
Charger Logistics Inc
Brampton, ON
Technical Ownership: Independently troubleshoot complex issues, lead technical changes, and work with infrastructure, security, and business teams to implement scalable solutions
Added 2 hours ago
S
Associate Principal Electrical Engineering
SearchLabs
Toronto, ON
- Full-time
…Associate Principal, Electrical Engineering to join and help lead its Commercial & Retail…

Octasic

Director, Field Applications Engineering & Customer Support

Montreal, QC, Canada

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Job details

Experience: At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams.
Posting language: English
Posted: Oct 1, 2026

Original job description

About the role:

Reporting to the VP, Sales and Business Development, the Director, Field Applications Engineering & Customer Support leads Octasic’s global FAE, Technical Support, Training, and Customer Success functions. The role connects customers with Sales, Product Line Management, Engineering, Validation, and Operations to ensure the successful evaluation, integration, deployment, operation, and long-term support of Octasic solutions.

What you'll do:

Lead and scale the global FAE and Customer Support organization; set objectives, KPIs, and succession plans; and recruit, coach, and retain high-performing technical talent.
Recruit, mentor, develop, and retain high-performing technical talent.
Own global support operations from delivery through sustainment, including issue tracking, RMAs, escalation paths, service levels, reporting, timely resolution, and continuous improvement.
Lead the technical aspects of strategic pursuits and opportunity qualification, directing consistent demonstrations, proofs of concept, evaluations, field activities, workshops, and key customer presentations.
Ensure successful onboarding, deployment, adoption, and sustainment; monitor the success of strategic accounts; resolve major escalations; and build relationships that support retention, expansion, and advocacy.
Audit and oversee third-party training providers and channel partners.
Develop and manage customer and internal FAE training and certification programs, including lesson plans and lab environments.
Act as the Voice of the Customer, prioritizing feedback, recurring issues, and enhancement opportunities while aligning Product Line Management, Engineering, Validation, and Support.
Oversee the planning, resourcing, execution, analysis, and reporting of customer field tests, trials, and operational demonstrations.
Collect field performance metrics and ensure that lessons learned are used to improve products and deployment practices.
Support strategic reviews, forecasting, planning, budgeting, global expansion, executive reporting, and trade compliance requirements for demonstration assets and technical transfers.
Coordinate support activities across Engineering, Validation, Product Management, and Operations.
Drive continuous improvement initiatives to increase customer satisfaction and reduce resolution times.

Qualifications:

Bachelor’s degree in Engineering, Computer Science, Telecommunications, Electrical Engineering, or a related field;
At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams. Experience managing globally distributed teams an assets;
Experience supporting customers in the defense, intelligence, public safety, telecommunications, or wireless technology sectors is highly desirable;
Strong knowledge of cellular technologies (2G–5G), RF and wireless communications, hardware and software integration, troubleshooting, and issue management, SIGINT, EW, geolocation, spectrum operations, or air, land, and sea systems integration is an asset;
Ability to obtain a Canadian security clearance;
The position requires some travel domestically and internationally up to 30% of the time.

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More about this job

Responsibilities

The Director leads the global Field Applications Engineering, Technical Support, and Customer Success functions to ensure successful product integration and long-term support. They are responsible for scaling the organization, mentoring technical talent, and acting as the Voice of the Customer to align internal engineering and product teams.

Requirements

Candidates must hold a bachelor's degree in Engineering, Computer Science, or a related field and possess at least 10 years of experience in customer-facing technical roles. At least five years of leadership experience and the ability to obtain a Canadian security clearance are required.

Skills

Field Applications Engineering
Technical Support
Customer Success
Team Leadership
Cellular Technologies
RF Communications
Wireless Communications
Hardware Integration
Software Integration
Troubleshooting
Issue Management
SIGINT
EW
Geolocation
Spectrum Operations
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Field Applications Engineering
Customer Support
Technical Leadership
Cellular Technologies
2G-5G
RF
Wireless Communications
Hardware Integration
Software Integration
SIGINT
EW
Geolocation
Spectrum Operations
Defense
Intelligence
Public Safety
Telecommunications
Customer Success
Product Line Management
Validation
Operations
Security Clearance
Strategic Planning
Forecasting
Budgeting
Trade Compliance
Continuous Improvement
Training Programs
Certification
Field Testing

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