Find work in Canada.

324,061 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
Director, Manager Research & Oversight
Aviso
Vancouver, BC
$135,000 to $170,000 CAD / year
Full-time
Added 2 mins ago
Director, Manager Research & Oversight
Aviso
Toronto, ON
$135,000 to $170,000 CAD / year
Full-time
Added 2 mins ago
Vice President Finance
AML Oceanographic Ltd.
Ottawa, ON
Full-time
Earlier this year, we were acquired by Union Park Capital. Our mission? To drive the success of Union Park's marine technology thesis. AML is the operating foundation of that thesis, and…
Added 4 mins ago
Senior Business Development Representative
Katana
Remote, Canada
$60,000 to $75,000 CAD / year
Full-time · Remote
Added 4 mins ago
Sr. Manager, AI Strategy & Integration
Bertelsmann-Jobs
Toronto, ON
Full-time
Added 47 mins ago
Sr. Manager, AI Strategy & Integration
Arvato
Toronto, ON
Full-time
Added 2 hours ago
VP of Engineering
Brodie Rec League
Toronto, ON
Full-time
The technology group builds the Brodie app for Brodie Rec. League, supporting a rapidly growing sports brand operating across 30+ North American cities and serving more than 50,000 athletes.
Added 4 hours ago
Head, Government Relations, Strategic Partnerships & Industrial Participation
Calian in Space & Technology
Ottawa, ON
$150,000 to $180,000 CAD / year
Full-time
…strengthening Calian’s position as a leading Canadian mission-critical technology…
Added 4 hours ago
VP of Sales – UK and International
Cast & Crew
Beaconsfield, QC
Full-time
Cast & Crew is a global provider of payroll, production accounting, workforce management and technology solutions to the entertainment industry. In the UK, our business is built upon the…
Added 4 hours ago
Product Manager, Photonic Design and Simulation
Synopsys
Vancouver, BC
Added 4 hours ago
Principal Product Manager, AI Platform
Electronic Arts
Vancouver, BC
Added 4 hours ago
Director of Global Communications - Apex Legends
Electronic Arts
Vancouver, BC
Added 4 hours ago
Director, Business Development
Electronic Arts
Vancouver, BC
…ecosystem, including leagues, clubs, federations, athletes, data and technology partners, and commercial rights…
Added 5 hours ago
Solutions Consultant
Procurify
Remote, Canada
Full-time · Remote
Added 5 hours ago
Director, Field Applications Engineering & Customer Support
Octasic
Montreal, QC
Experience supporting customers in the defense, intelligence, public safety, telecommunications, or wireless technology sectors is highly desirable;
Added 5 hours ago
Senior Director, Global Partner Marketing
Okta
Toronto, ON
Experience: 10+ years of experience in product marketing within the SaaS industry, with a focus on technology partnerships, global strategy and execution.
Added 5 hours ago
AVP, Operations
Butterfield Group
Moncton, NB
Full-time
…areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services and Compliance. Operating in multiple jurisdictions, we focus on results, value…
Added 6 hours ago
Chief Project Officer, and Executive Director, Capital Planning and Projects
Vancouver Coastal Health
North Vancouver, BC
$89.06 to $133.59 CAD / hour
Full-time
Specifications and technology integration: Direct development of building, equipment, and digital-technology specifications to ensure full clinical and operational integration.
Added 6 hours ago
Enterprise Account Executive, Life Sciences
Litmus
Remote, Canada
Full-time · Remote
· Co-sell with system integrators, consulting firms and technology partners (automation, MES, cloud and data platforms) that serve life sciences manufacturers.
Added 6 hours ago
Sales Executive (Dallas Hybrid)
Energy Transportation Group
LaSalle, QC
Full-time
…Canada-U.S. cross-border expertise, a trusted carrier network, technology-enabled visibility and experienced people who take ownership from start to finish. Our mission is to provide a…
Added 6 hours ago
Director of Finance
Higher Talent | Executive Search & HR Consulting |
St. John's, NL
Full-time
…oversee defined corporate-support functions including information technology, insurance, contracting, procurement, supply-chain governance, vendor administration and shared-service…
Added 6 hours ago
IT Services Manager
Sym-Tech Dealer Services
Richmond Hill, ON
$85,000 to $100,000 CAD / year
Contract
Bachelors Degree in Information Technology, Computer Science, Cybersecurity, Business Administration, or a related discipline; equivalent relevant experience will be considered.
Added 6 hours ago
Engineering Manager
symplistic.ai
Woodbridge, ON
Internship
…management-only position. We are looking for someone who understands the technology, can challenge technical decisions, jump into difficult engineering problems when necessary, and help a…
Added 6 hours ago
Senior Service Designer
Aviso Wealth
Remote, Canada
$95,000 to $105,000 CAD / year
Full-time · Remote
Added 7 hours ago
Director, Business Operations
Upshop
Mississauga, ON

Octasic

Director, Field Applications Engineering & Customer Support

Montreal, QC, Canada

Experience: At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams.
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

About the role:

Reporting to the VP, Sales and Business Development, the Director, Field Applications Engineering & Customer Support leads Octasic’s global FAE, Technical Support, Training, and Customer Success functions. The role connects customers with Sales, Product Line Management, Engineering, Validation, and Operations to ensure the successful evaluation, integration, deployment, operation, and long-term support of Octasic solutions.

What you'll do:

Lead and scale the global FAE and Customer Support organization; set objectives, KPIs, and succession plans; and recruit, coach, and retain high-performing technical talent.
Recruit, mentor, develop, and retain high-performing technical talent.
Own global support operations from delivery through sustainment, including issue tracking, RMAs, escalation paths, service levels, reporting, timely resolution, and continuous improvement.
Lead the technical aspects of strategic pursuits and opportunity qualification, directing consistent demonstrations, proofs of concept, evaluations, field activities, workshops, and key customer presentations.
Ensure successful onboarding, deployment, adoption, and sustainment; monitor the success of strategic accounts; resolve major escalations; and build relationships that support retention, expansion, and advocacy.
Audit and oversee third-party training providers and channel partners.
Develop and manage customer and internal FAE training and certification programs, including lesson plans and lab environments.
Act as the Voice of the Customer, prioritizing feedback, recurring issues, and enhancement opportunities while aligning Product Line Management, Engineering, Validation, and Support.
Oversee the planning, resourcing, execution, analysis, and reporting of customer field tests, trials, and operational demonstrations.
Collect field performance metrics and ensure that lessons learned are used to improve products and deployment practices.
Support strategic reviews, forecasting, planning, budgeting, global expansion, executive reporting, and trade compliance requirements for demonstration assets and technical transfers.
Coordinate support activities across Engineering, Validation, Product Management, and Operations.
Drive continuous improvement initiatives to increase customer satisfaction and reduce resolution times.

Qualifications:

Bachelor’s degree in Engineering, Computer Science, Telecommunications, Electrical Engineering, or a related field;
At least 10 years of experience in customer-facing technical roles, including at least five years of experience leading technical teams. Experience managing globally distributed teams an assets;
Experience supporting customers in the defense, intelligence, public safety, telecommunications, or wireless technology sectors is highly desirable;
Strong knowledge of cellular technologies (2G–5G), RF and wireless communications, hardware and software integration, troubleshooting, and issue management, SIGINT, EW, geolocation, spectrum operations, or air, land, and sea systems integration is an asset;
Ability to obtain a Canadian security clearance;
The position requires some travel domestically and internationally up to 30% of the time.

Apply About employer

More about this job

Responsibilities

The Director leads the global Field Applications Engineering, Technical Support, and Customer Success functions to ensure successful product integration and long-term support. They are responsible for scaling the organization, mentoring technical talent, and acting as the Voice of the Customer to align internal engineering and product teams.

Requirements

Candidates must hold a bachelor's degree in Engineering, Computer Science, or a related field and possess at least 10 years of experience in customer-facing technical roles. At least five years of leadership experience and the ability to obtain a Canadian security clearance are required.

Skills

Field Applications Engineering
Technical Support
Customer Success
Team Leadership
Cellular Technologies
RF Communications
Wireless Communications
Hardware Integration
Software Integration
Troubleshooting
Issue Management
SIGINT
EW
Geolocation
Spectrum Operations
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Field Applications Engineering
Customer Support
Technical Leadership
Cellular Technologies
2G-5G
RF
Wireless Communications
Hardware Integration
Software Integration
SIGINT
EW
Geolocation
Spectrum Operations
Defense
Intelligence
Public Safety
Telecommunications
Customer Success
Product Line Management
Validation
Operations
Security Clearance
Strategic Planning
Forecasting
Budgeting
Trade Compliance
Continuous Improvement
Training Programs
Certification
Field Testing

Report this job