Quality Director – Operations

Quality Director – Operations

The Quality Director – Operations leads all quality assurance activities to ensure that products delivered meet Octasic’s quality and reliability requirements. The Director oversees quality throughout the entire product lifecycle, from design through customer support, and leads the Quality Engineering and Quality Technician teams.

The role works closely with Engineering, Production, Test, Supply Chain, and Program Management. The Quality Director is responsible for operational quality, product and supplier quality, RMA management, compliance, and continuous improvement.

Key Responsibilities

Operational Quality

• Ensure that shipped products meet established quality, performance, and reliability requirements.
• Oversee incoming, in-process, and final inspections, as well as applicable electrical verification testing.
• Maintain and improve manufacturing and test quality controls based on audits, customer feedback, field issues, and RMA analyses.

Product Quality & Reliability

• Promote Design for Quality (DFQ) and Design for Reliability (DFR) from the early stages of product development and participate in design and development reviews.
• Identify and mitigate risks prior to production release and support qualification and reliability testing.
• Ensure that products and manufacturing processes are designed to support robust quality and long-term reliability.

Customer Quality & RMA Management

• Manage customer complaints and the RMA process, and lead root cause analyses and corrective and preventive actions.
• Monitor field performance and collaborate with Engineering and Operations to prevent recurring issues.

Supplier Quality

• Manage supplier quality performance and approval, including supplier qualification, audits, and evaluations.
• Lead supplier corrective action requests and collaborate with Procurement and Engineering to drive continuous improvement.

New Product Introduction & Change Management

• Ensure an effective transition of new products from Engineering to Production.
• Verify that documentation, inspection criteria, test requirements, and work instructions are complete and ready for manufacturing.
• Review and approve Engineering Change Orders (ECOs) from a quality and reliability perspective and mitigate risks associated with new products and engineering changes.

Quality Management System & Compliance

• Maintain and continuously improve the ISO 9001 Quality Management System and prepare for the transition to the next revision of the standard.
• Lead internal audits and support external audits and certification activities.
• Contribute to applicable product certifications, including CE, TÜV, UL, and FCC, and ensure compliance with regulatory, contractual, and internal requirements.

Leadership & Continuous Improvement

• Lead, coach, and develop Quality Engineers and Quality Technicians.
• Define quality objectives, priorities, and KPIs, and drive continuous improvement initiatives focused on quality, reliability, operational efficiency, and customer satisfaction.
• Promote a strong quality culture throughout the organization.

Qualifications & Experience

• Bachelor’s degree in Engineering or a related technical discipline.
• 7 to 10 years of experience in quality, manufacturing, operations, or electronic product development.
• Demonstrated experience managing technical teams.
• Solid foundational knowledge and practical experience in electronics.
• Experience with NPI, ECO, RMA, supplier quality, root cause analysis, and corrective actions.
• Strong understanding of electronics manufacturing, including:
• • SMT/PCBA
  • Cables and wire harnesses
  • RF products and processes, considered an asset
  • Production inspection and testing
• Knowledge of product reliability principles and the development of high-reliability products.

At Octasic, you will contribute to the development of cutting-edge technologies that help Canada and its allies better understand, protect, and secure an ever-evolving world. Join us!

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