Customer Success Manager

About Odore Odore is the creator advocacy platform behind some of the world's largest beauty and consumer brands. We help brands build and run their own communities of creators and ambassadors, and turn them into content, reach and sales. Our platform uses AI to find, vet and activate creators, so our people focus on strategy and results. We are founder-led and a certified B Corp.

Why Odore Global brands from day one, real ownership early and high trust. We judge output, not hours online.

The role

You'll work from Canada and own a pod of enterprise accounts for US beauty and consumer brands.

You'll run it like your own business: set the strategy, run the delivery, own the numbers and grow the

account. Senior brand and marketing leaders should see you as a partner, not a supplier

What you'll do

• Design multi-brand, multi-market programme roadmaps (ambassador, affiliate, seeding, UGC) with VPs and brand directors.
• Own delivery end to end: write the brief, fix the logistics, rework a campaign mid-flight.
• Set up campaigns, missions and rewards in the Odore platform, and train client teams on it.
• Own your pod's P&L: renewals, expansion across brands and markets, margin and team cost.
• Lead QBRs and own the ROI story (EMV, conversion, retention) with senior client teams.
• Lead and coach the associates in your pod, and keep every programme compliant with ASA and client terms.

Who you are

• Founder mindset. If it's yours, it gets done without chasing.
• Hands-on at every level. A VP boardroom at ten, a fulfilment sheet at eleven.
• Commercially sharp. You find the upsell, protect the margin and say no to bad revenue.
• Radically accountable. When it goes wrong, the client hears it from you, with the fix.
• Fast and future-facing. You re-plan in hours, and you already use AI to work faster

What you bring

4+ years in customer success, account management or consulting in SaaS, martech or agency. A track record of multinational enterprise accounts with strong retention and expansion, hands-on influencer, affiliate or seeding experience, and a firm grip on EMV, CPA and conversion. People leadership is a plus.

Languages English. French a bonus.