Find work in Canada.

339,243 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 23 mins ago
NS
Senior Site Reliability Engineer (SRE) – CDN & Web Performance
N2P Systems
Toronto, ON
- Full-time
…enterprise web platform delivered through Adobe Experience Manager (AEM) Edge Delivery Services…
Added 23 mins ago
A
Reconciliations Administrator, Temporary
Aviso
Toronto, ON
- $46,000 to $55,000 CAD / year
- Temporary
We're looking to fill an opening for a Reconciliations Administrator to join our Operations team for 12 months.
Added 28 mins ago
T
Manager, IT Operations (Oracle & PostgreSQL Database Services)
TD
Mississauga, ON · Toronto, ON
- Full-time
The Manager, IT Operations is responsible for leading a team of Database Administrators and Engineers supporting mission-critical Oracle and PostgreSQL database platforms across…
Added 28 mins ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON · Toronto, ON
- Full-time
The Oracle/PostgreSQL Database Administrator is responsible for the administration, reliability, security, recoverability, and performance of mission-critical database platforms supporting…
Added 1 hour ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON
- Full-time
The Oracle/PostgreSQL Database Administrator is responsible for the administration, reliability, security, recoverability, and performance of mission-critical database platforms supporting…
Added 1 hour ago
Business Analyst - FIN
Government of Alberta
Edmonton, AB
Reporting to the Manager of Operations Finance, the Business Analyst Finance provides analysis and project leadership in support of 1GX operations and the 1GX production environment.
Added 1 hour ago
EA
Consultant, ICT Systems Engineering, Level 3, Epic, Non-mgmt
Epic A Bell MTS Company
Winnipeg, MB
- Full-time
…productivity issues as they relate to IT-serviced computer operations. As part of Epic’s Managed Services team, the Consultant will be responsible for delivering managed services to our…
Added 1 hour ago
Manager HR Systems
Region of Waterloo
Kitchener, ON
Establishes and implements audit controls and security measures to ensure system integrity/ security. Coordinates with ITS to ensure security compliance.
Added 1 hour ago
E
Senior Analyst, Finance Systems
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Senior Manager – Finance Systems, the Senior Analyst – Finance Systems will be responsible for assisting with Workday financial system configuration, reporting and…
Added 2 hours ago
DC
IT and Cybersecurity Services Lead
Durham Community Health Centre
Oshawa, ON
- Full-time
Reporting to the Manager, Infrastructure and Operations within the Corporate Services portfolio, the IT and Cybersecurity Services Coordinator supports the secure, reliable, and efficient…
Added 2 hours ago
R
Loss Prevention Manager - Head Office (Yorkdale Mall)
Retailors
Toronto, ON · North York, Ontario
- Full-time
We are looking for a Loss Prevention Manager who will be responsible for Loss Prevention operations across Canada and play a key role in supporting all Fox Group banners operating in the…
Added 2 hours ago
Senior Manager, Development
Scotiabank
Toronto, ON
The Senior Manager, Development – Data Engineering will provide strategic and hands‑on leadership within Scotiabank’s Data & AI Technology team. This role is accountable for leading and…
Added 3 hours ago
I
Senior Manager, Information Security & IT
illumin
Toronto, ON
- Full-time
Reporting to the CITO, we are hiring a Senior Manager, Information Security & IT to lead information security across illumin while providing leadership to our corporate IT function. As our…
Added 3 hours ago
Manager, Loyalty & Partnership Infrastructure
Scotiabank
Toronto, ON
Manager of Loyalty and Partnership Infrastructure will lead the Loyalty Program, collaborating with teams and vendors. Key responsibilities include managing vendor initiatives, ensuring…
Added 4 hours ago
T
FCRM Testing Analyst - Technology Testing (5557)
TD
Toronto, ON
- Full-time
· Experience in AML/ATF, Sanctions, Audit, or control testing roles preferred but not required.
Added 4 hours ago
GT
Access Governance Coordinator
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- Contract
…attestations, logical access control execution, compliance reporting, audit readiness, and remediation tracking. The function works with business, technology, operations, control, and…
Added 5 hours ago
I
Operations Supervisor
Intelcom
Rimouski, QC
- Full-time
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate,…
Added 5 hours ago
D
Regional Quality Manager
Dynacare
Brampton, ON
- Full-time
…your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and…
Added 6 hours ago
Senior Manager, IT Operations
Canada Infrastructure Bank
Toronto, ON
The Senior Manager, IT Operations, is responsible for leading the day-to-day operations of the CIB’s IT function. Reporting to the VP, IT, this role ensures reliable service delivery,…
Added 6 hours ago
I
Operations Supervisor
Intelcom
Timmins, ON
- Full-time
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate,…
Added 7 hours ago
Finance Manager
Banyan Software
Toronto, ON
…Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable…
Added 7 hours ago
Finance Manager
Banyan Software
Toronto, ON
…Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable…
Added 7 hours ago
CO
Analyst, WFM Business Systems (Workforce Management Business Systems Analyst)
City of Brampton
Brampton, ON
- Full-time
Reporting to the Manager, Enterprise Corporate Systems, this position will participate in a major City-wide project to implement an application that will deliver automation and transform…
Added 7 hours ago
IC
Quality Manager
IMT CORPORATION
Port Colborne, ON
- $88,200 to $130,500 CAD / year
- Full-time
We are seeking an experienced and results-oriented Quality Manager to lead our Quality Assurance and Quality Control functions. The successful candidate will be responsible for quality…
Added 9 hours ago
PH
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Victoria, BC
- Full-time
…personal electronic health information in collaboration with security management and application analysts. Participates in data remediation/data integrity activities and audit processes to…

Odyssey Global

Application Support Analyst

Quebec, QC, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Locations : British Colombia, Alberta, Ontario, Quebec, or Nova Scotia.(Hybrid)

Language Requirement : Bilingual, English and French (required)

Employment Type Contract (6 Months)

Reporting to the Enterprise Incident Manager, the analyst drives high-priority incidents from detection through resolution, coordinates technical and vendor resources on bridge calls, and maintains the accuracy of incident records, communications and post-incident documentation. The role is central to restoring service quickly for employees, members, plan sponsors and providers across Canada, and to protecting the availability of systems that process regulated health and personal information. Bilingual proficiency in English and French is a requirement of this role.

KEY RESPONSIBILITIES

Triage, categorize and prioritize incidents against defined severity criteria; escalate to major incident status when business impact thresholds are met.
Lead and support major incident bridges, keeping resolver teams focused, capturing the timeline, and tracking actions to closure.
Draft and issue stakeholder Incident communications in English and French, including business updates, executive summaries and service restoration notices.
Maintain incident and problem records to audit standard, ensuring accurate impact, timeline, root cause and resolution data.
Coordinate with vendors and managed service partners to confirm response obligations and service level commitments are met.
Facilitate post-incident reviews, document root cause findings, and track corrective actions through to completion • Produce recurring incident metrics and trend reporting for IT leadership, identifying repeat failures and process gaps.
Support continuous improvement of incident processes, runbooks, on-call rotations, and escalation matrices.
Ensure incidents involving personal health information are routed to Privacy and Security in line with PHIPA, PIPEDA and internal breach response procedures.
Support Incident Management governance activities including process audits, data quality reviews, KPI reporting, SLA reviews, and compliance with regulatory, audit, and organizational requirements.

QUALIFICATIONS

Required: fluency in English and French, written and spoken, with the ability to produce incident communications and lead bridge calls in both languages. Candidates may be assessed for language proficiency as part of the selection process.
Three or more years in IT service management, service desk, network or systems operations, with direct exposure to major incident handling.
Working knowledge of ITIL service management practices; ITIL 4 Foundation certification preferred.
Hands-on experience with ServiceNow, Ivanti or a comparable ITSM platform, and familiarity with monitoring and alerting tooling.
Demonstrated ability to remain composed and drive decisions during high-pressure outages across multiple technical teams.
Strong written communication skills, with the ability to translate technical detail into clear business impact for senior stakeholders.
Post-secondary education in information technology, computer science or a related discipline, or equivalent experience.
Experience in insurance, healthcare or another regulated environment is an asset.

WORKING CONDITIONS

Hybrid work arrangement, open to candidates located anywhere in Canada. Participation in an on-call rotation is required, including occasional evening, weekend and statutory holiday coverage for major incidents.

Apply About employer

More about this job

Responsibilities

Lead high-priority incidents from detection through resolution, coordinating technical teams and vendors while maintaining accurate incident records and bilingual stakeholder communications. Facilitate post-incident reviews, track corrective actions, report incident trends, and support incident governance and compliance requirements.

Requirements

Requires fluent spoken and written English and French, at least three years of relevant IT operations or service management experience with major incident exposure, and working knowledge of ITIL practices. Candidates should have experience with an ITSM platform and monitoring tools, strong communication and decision-making skills, and post-secondary education in IT or a related field or equivalent experience.

Skills

Major Incident Management
Incident Triage And Prioritization
Incident Bridge Leadership
Bilingual Communication
Stakeholder Communications
IT Service Management
ITIL Practices
ServiceNow
Ivanti
Monitoring And Alerting
Root Cause Analysis
Vendor Coordination
Incident Reporting And Metrics
Regulatory Compliance
Problem Management
High-Pressure Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Major Incident Management
Incident Triage
Incident Prioritization
Incident Bridges
ITIL
ITIL 4 Foundation
ServiceNow
Ivanti
ITSM Platforms
Monitoring And Alerting Tools
Root Cause Analysis
Problem Management
Service Level Agreements
Vendor Management
Incident Metrics
KPI Reporting
Runbooks
On-Call Rotations
Escalation Matrices
PHIPA
PIPEDA
Privacy And Security
Regulated Information
Insurance
Healthcare
Bilingual English And French

Report this job