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Added 6 mins ago
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Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how…
Added 21 mins ago
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Information Security Specialist
TD
Mississauga, ON · Toronto, ON
- Full-time
Ensure technology, processes, and governance are in place to monitor, detect, prevent, and react to both current and emerging technology / security threats against TDBG’s business
Added 21 mins ago
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Manager, GTS Risk & Control Shared Services Testing
TD
Markham, ON · Toronto, ON
- Full-time
Reporting to Senior Manager, the successful candidate will be responsible for planning, executing, reviewing and reporting on control testing activities to assess the design and operating…
Added 35 mins ago
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Manager, Commercial Assurance (Calgary)
Deloitte
Calgary, AB
- Full-time
As a Manager, Commercial Assurance serving Energy, Resources and Industrials clients, you will lead and execute contract compliance audits focused on complex commercial arrangements. Your…
Added 35 mins ago
TU
Project Manager
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Part-time
…outputs, including publications, liaison with First Nations data governance organizations and all other knowledge translation…
Added 1 hour ago
K
Manager / Senior Manager - Technology Risk Services - IT Audit
KPMG
Montreal, QC
- Full-time
Our Technology Risk Services team is growing. We are looking for a Manager/Senior Manager to join our dynamic team in Montreal.
Added 1 hour ago
FS
Director, People & Culture - Workday Transformation Product Manager
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
The Director, People & Culture, Workday Transformation Product Manager will lead the modernization of our global People & Culture Workday experience, with accountability for aligning…
Added 2 hours ago
MC
Care Information Manager
Mino Care
Toronto, ON · Greater Toronto Area, Canada
- Internship
The Care Information Manager will oversee the information systems, data workflows, and reporting structures that power the Mino Care Perinatal Pathways Program. This position is essential…
Added 2 hours ago
PH
Communications Specialist
Provincial Health Services Authority
Vancouver, BC
- Full-time
Reporting to the Manager, Organizational Change and Communications, the Communication Specialist is responsible for developing, leading, and executing internal and external communication…
Added 2 hours ago
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Senior Consultant, Service Experience
Visa
Toronto, ON
- Full-time
…implementation approaches for complex products, platforms, and data…
Added 2 hours ago
SS
Gestionnaire de projet expert | Expert Project Manager
Sopra Steria
Montreal, QC
- Full-time
We are seeking an Expert Project Manager with strong experience leading complex, multidisciplinary projects. The successful candidate will be accountable for the end-to-end delivery of…
Added 2 hours ago
AC
Manager, Capital Planning
Alimentation Couche-Tard
Laval, QC
- Internship
Reporting to the Director, Capital Planning & Governance, the Manager, Capital Portfolio & Governance plays a key role in improving how capital is allocated, monitored, and redeployed…
Added 2 hours ago
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Application Support Analyst
Odyssey Global
Quebec, QC
- Contract
Support Incident Management governance activities including process audits, data quality reviews, KPI reporting, SLA reviews, and compliance with regulatory, audit, and organizational…
Added 2 hours ago
DG
Manager, Business Transformation
Doane Grant Thornton LLP
Toronto, ON
- Full-time
As a Manager, Business Transformation, you will help bring the Firm’s strategy to life by leading workstreams within enterprise-wide transformation initiatives across people, processes, and…
Added 2 hours ago
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Senior Analyst, Financial Planning & Analysis
TransAlta
Calgary, AB
- Full-time
Maintain the accuracy, integrity, and governance of financial data, models, and reporting systems
Added 2 hours ago
NA
Workday HCM Functional Analyst
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Reporting to the Workday HCM Manager, the Workday HCM Functional Analyst is responsible for supporting, configuring, enhancing, and optimizing Workday Human Capital Management (HCM)…
Added 2 hours ago
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Director of People & Culture
Portfolio+
Stouffville, ON · Canada - Stouffville, ON
- Full-time
Bring data-driven insight and organizational design recommendations that support the company's modernization, growth strategy, cultural values, and resourcing decisions.
Added 3 hours ago
CO
Coordinator, Content Marketing
CANADIAN OLYMPIC COMMITTEE
Toronto, ON · Montreal, QC
- $47,800 to $65,700 CAD / year
- Full-time
The COC is looking for a bilingual Coordinator to join its Content Marketing team. Reporting to the Manager, Social Media Strategy, this individual is responsible for activating the…
Added 3 hours ago
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Manager, Enterprise Service Desk (Tier 1)
Abacus
NB · Chiasson Office, NB
- Full-time
The Manager, Enterprise Service Desk (ESD) is a tactical leadership role responsible for the daily execution, management, and enablement of the Tier 1 Enterprise Service Desk staff.
Added 3 hours ago
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Finance Lead, Operations Support-EN
CAE
Montreal, QC
- Full-time
…(GTP) and Allocation Functions, providing financial leadership, governance, and strategic support across multiple global functions. Responsible for financial planning, forecasting,…
Added 3 hours ago
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Sr. Advisor Data Modernization
Enbridge
Calgary, AB
- Full-time
Establish and champion data engineering, analytics, governance, quality, reconciliation, and documentation practices that support trusted and sustainable data products.
Added 3 hours ago
Financial Regulatory and Liability Advisor
Pembina Pipeline Corporation
Calgary, AB
…This position reports to the Financial Regulatory & Liability Manager, in the External Affairs…
Added 3 hours ago
K
Senior Product Manager, Growth
KOHO
Remote, Canada
- $160,000 to $200,000 CAD / year
- Full-time
- Remote
We’re looking for a Senior Product Manager to join KOHO’s Growth team. You’ll lead a dedicated growth pod focused on one of our highest-leverage problems: either converting more registered…
Added 3 hours ago
E
Sr. Advisor Data Modernization
Enbridge
Calgary, AB
- Full-time
Establish and champion data engineering, analytics, governance, quality, reconciliation, and documentation practices that support trusted and sustainable data products.
Added 3 hours ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
They provide leadership for technology strategy, infrastructure, business systems, cybersecurity, data governance, digital transformation, and artificial intelligence.

Odyssey Global

Application Support Analyst

Quebec, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Locations : British Colombia, Alberta, Ontario, Quebec, or Nova Scotia.(Hybrid)

Language Requirement : Bilingual, English and French (required)

Employment Type Contract (6 Months)

Reporting to the Enterprise Incident Manager, the analyst drives high-priority incidents from detection through resolution, coordinates technical and vendor resources on bridge calls, and maintains the accuracy of incident records, communications and post-incident documentation. The role is central to restoring service quickly for employees, members, plan sponsors and providers across Canada, and to protecting the availability of systems that process regulated health and personal information. Bilingual proficiency in English and French is a requirement of this role.

KEY RESPONSIBILITIES

Triage, categorize and prioritize incidents against defined severity criteria; escalate to major incident status when business impact thresholds are met.
Lead and support major incident bridges, keeping resolver teams focused, capturing the timeline, and tracking actions to closure.
Draft and issue stakeholder Incident communications in English and French, including business updates, executive summaries and service restoration notices.
Maintain incident and problem records to audit standard, ensuring accurate impact, timeline, root cause and resolution data.
Coordinate with vendors and managed service partners to confirm response obligations and service level commitments are met.
Facilitate post-incident reviews, document root cause findings, and track corrective actions through to completion • Produce recurring incident metrics and trend reporting for IT leadership, identifying repeat failures and process gaps.
Support continuous improvement of incident processes, runbooks, on-call rotations, and escalation matrices.
Ensure incidents involving personal health information are routed to Privacy and Security in line with PHIPA, PIPEDA and internal breach response procedures.
Support Incident Management governance activities including process audits, data quality reviews, KPI reporting, SLA reviews, and compliance with regulatory, audit, and organizational requirements.

QUALIFICATIONS

Required: fluency in English and French, written and spoken, with the ability to produce incident communications and lead bridge calls in both languages. Candidates may be assessed for language proficiency as part of the selection process.
Three or more years in IT service management, service desk, network or systems operations, with direct exposure to major incident handling.
Working knowledge of ITIL service management practices; ITIL 4 Foundation certification preferred.
Hands-on experience with ServiceNow, Ivanti or a comparable ITSM platform, and familiarity with monitoring and alerting tooling.
Demonstrated ability to remain composed and drive decisions during high-pressure outages across multiple technical teams.
Strong written communication skills, with the ability to translate technical detail into clear business impact for senior stakeholders.
Post-secondary education in information technology, computer science or a related discipline, or equivalent experience.
Experience in insurance, healthcare or another regulated environment is an asset.

WORKING CONDITIONS

Hybrid work arrangement, open to candidates located anywhere in Canada. Participation in an on-call rotation is required, including occasional evening, weekend and statutory holiday coverage for major incidents.

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More about this job

Responsibilities

Lead high-priority incidents from detection through resolution, coordinating technical teams and vendors while maintaining accurate incident records and bilingual stakeholder communications. Facilitate post-incident reviews, track corrective actions, report incident trends, and support incident governance and compliance requirements.

Requirements

Requires fluent spoken and written English and French, at least three years of relevant IT operations or service management experience with major incident exposure, and working knowledge of ITIL practices. Candidates should have experience with an ITSM platform and monitoring tools, strong communication and decision-making skills, and post-secondary education in IT or a related field or equivalent experience.

Skills

Major Incident Management
Incident Triage And Prioritization
Incident Bridge Leadership
Bilingual Communication
Stakeholder Communications
IT Service Management
ITIL Practices
ServiceNow
Ivanti
Monitoring And Alerting
Root Cause Analysis
Vendor Coordination
Incident Reporting And Metrics
Regulatory Compliance
Problem Management
High-Pressure Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Major Incident Management
Incident Triage
Incident Prioritization
Incident Bridges
ITIL
ITIL 4 Foundation
ServiceNow
Ivanti
ITSM Platforms
Monitoring And Alerting Tools
Root Cause Analysis
Problem Management
Service Level Agreements
Vendor Management
Incident Metrics
KPI Reporting
Runbooks
On-Call Rotations
Escalation Matrices
PHIPA
PIPEDA
Privacy And Security
Regulated Information
Insurance
Healthcare
Bilingual English And French

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