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Added 3 mins ago
A
Manager, Strategy and Executive Operations
Aplin
Saskatoon, SK
- Full-time
Taking ownership of recurring investor reporting, communications, records and information requests.
Added 3 mins ago
GT
Electric Utilities OCM Consultant (ADMS)
Grid Transformation
Canada
- Full-time
Support user acceptance activities, cutover rehearsals, go-live communications, hypercare, and readiness decisions; escalate unresolved people and process risks.
Added 3 mins ago
MN
Social Media Content Creator
Maple Namu
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…role will work closely with marketing and product teams to support campaigns, launches, and ongoing storytelling across social…
Added 3 mins ago
MN
HR Coordinator
March Networks
Ottawa, ON
- Contract
…thrive. When you join our team, you will enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career.…
Added 3 mins ago
K
IT Help Desk Specialist - Fixanator
Klick
Toronto, ON
- Full-time
…best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house…
Added 3 mins ago
RU
Talent Acquisition Specialist
Recipe Unlimited Corporation
Vaughan, ON
- Full-time
…offer – we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we…
Added 5 mins ago
RA
Learning & Development Program Coordinator
Recrute Action
Markham, ON
- Contract
Leverage relationships with key functions to support session delivery both Canada and the UK partners.
Added 20 mins ago
Administrator
BHP
Canada
Reporting to the Manager Maintenance, the Administrator - Operations will act as trusted support partner and perform administrative activities including the development and delivery of work…
Added 20 mins ago
Sales Associate
Rogers Communications
Waterloo, ON
Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals.
Added 20 mins ago
AW
Account Manager
All Weather At Home
Edmonton, AB
- Full-time
Ensure accurate CRM data for post-sales support.
Added 20 mins ago
UH
Junior Coordinator, Mass Marketing
University Health Network
Toronto, ON
- Contract
The Marketing Department’s vision is to create world-class, compelling communications that inspire support for The Princess Margaret Cancer Foundation and help enable breakthroughs and…
Added 20 mins ago
R
Inside Sales Representative
REXEL
Coquitlam, BC
- Full-time
…one-stop shopping for a wide range of quality products such as communications, wire and cable, distribution, lighting, data, home integration and…
Added 34 mins ago
O(
Bilingual Claims Adjuster, Automobile
OTIP (Ontario Teachers Insurance Plan)
Waterloo, ON
- Full-time
…that reimagines what it means to deliver meaningful benefits support and…
Added 34 mins ago
I
Développeur(-euse) logiciel sénior, Ingénierie de production
Intrado
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…d’urgence le plus fiable et axé sur les données, en unifiant les communications fragmentées pour fournir une intelligence exploitable aux premiers intervenants. Chez Intrado, tout notre…
Added 34 mins ago
CC
Sales Representative - Facility Services
Cintas Canada
Sudbury, ON
- Full-time
Bachelor’s Degree (or equivalent) in Business, Marketing, Communications, or a related field
Added 34 mins ago
D
Executive Assistant, Central Business Services (Calgary)
Deloitte
Calgary, AB
- Full-time
…Executive Assistants have an integral role to play in helping support our leaders and their various…
Added 35 mins ago
Spécialiste Principal de la Formation / Sr. Training Specialist - Bilingual
MCAP
Calgary, AB · Vancouver, BC · Toronto, ON · Waterloo, ON · Montreal, QC
Rédaction et distribution des communications pour tenir le personnel informé des produits, des politiques, des changements technologiques, des événements de formation à venir et des…
Added 50 mins ago
W
Senior Compensation Manager
Waabi
Toronto, ON
- $175,000 to $260,000 USD / year
- Full-time
…going and ensuring our compensation structure continues to support that trajectory. You'll be responsible for designing for the current and the future while also being the trusted expert…
Added 50 mins ago
Compliance Analyst
Real Estate Council of Ontario
Toronto, ON
Complaint Intake, Assessment, and Resolution Support
Added 1 hour ago
O
Senior Business Analyst
OSBIE
Guelph, ON
- Full-time
Support prioritization of the combined IT and Operations portfolio against strategic priorities, organizational capacity, risk, and business value.
Added 1 hour ago
RE
Technical Project Manager
Randstad Enterprise
Montreal, QC
- Contract
Partner with Product, Technology, Search/AI, Communications and other stakeholders to shape business requirements, success criteria and practical approaches.
Added 1 hour ago
TC
Salesforce Communications Cloud Developer
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
Develop and customize Salesforce Communications Cloud applications and components.
Added 1 hour ago
OH
Practice Assistant, Privacy
Osler, Hoskin & Harcourt LLP
Toronto, ON
- Full-time
As the senior legal administrative support for the Partner's practice, this role requires exceptional judgment, discretion, professionalism and initiative to anticipate needs, manage…
Added 1 hour ago
SI
Project Manager
Snackruptors Inc
Cambridge, ON
- Other
…ability to create and manage documents, spreadsheets, email communications, and presentations…
Added 1 hour ago
Medical Office Assistant
WELL Health Technologies Corp
Winnipeg, MB
Medical Office Assistants (MOA) provide administrative and clerical support to physicians and other health care professionals. Other duties include supporting other physicians in other…

Odyssey Global

Application Support Analyst

Quebec, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Locations : British Colombia, Alberta, Ontario, Quebec, or Nova Scotia.(Hybrid)

Language Requirement : Bilingual, English and French (required)

Employment Type Contract (6 Months)

Reporting to the Enterprise Incident Manager, the analyst drives high-priority incidents from detection through resolution, coordinates technical and vendor resources on bridge calls, and maintains the accuracy of incident records, communications and post-incident documentation. The role is central to restoring service quickly for employees, members, plan sponsors and providers across Canada, and to protecting the availability of systems that process regulated health and personal information. Bilingual proficiency in English and French is a requirement of this role.

KEY RESPONSIBILITIES

Triage, categorize and prioritize incidents against defined severity criteria; escalate to major incident status when business impact thresholds are met.
Lead and support major incident bridges, keeping resolver teams focused, capturing the timeline, and tracking actions to closure.
Draft and issue stakeholder Incident communications in English and French, including business updates, executive summaries and service restoration notices.
Maintain incident and problem records to audit standard, ensuring accurate impact, timeline, root cause and resolution data.
Coordinate with vendors and managed service partners to confirm response obligations and service level commitments are met.
Facilitate post-incident reviews, document root cause findings, and track corrective actions through to completion • Produce recurring incident metrics and trend reporting for IT leadership, identifying repeat failures and process gaps.
Support continuous improvement of incident processes, runbooks, on-call rotations, and escalation matrices.
Ensure incidents involving personal health information are routed to Privacy and Security in line with PHIPA, PIPEDA and internal breach response procedures.
Support Incident Management governance activities including process audits, data quality reviews, KPI reporting, SLA reviews, and compliance with regulatory, audit, and organizational requirements.

QUALIFICATIONS

Required: fluency in English and French, written and spoken, with the ability to produce incident communications and lead bridge calls in both languages. Candidates may be assessed for language proficiency as part of the selection process.
Three or more years in IT service management, service desk, network or systems operations, with direct exposure to major incident handling.
Working knowledge of ITIL service management practices; ITIL 4 Foundation certification preferred.
Hands-on experience with ServiceNow, Ivanti or a comparable ITSM platform, and familiarity with monitoring and alerting tooling.
Demonstrated ability to remain composed and drive decisions during high-pressure outages across multiple technical teams.
Strong written communication skills, with the ability to translate technical detail into clear business impact for senior stakeholders.
Post-secondary education in information technology, computer science or a related discipline, or equivalent experience.
Experience in insurance, healthcare or another regulated environment is an asset.

WORKING CONDITIONS

Hybrid work arrangement, open to candidates located anywhere in Canada. Participation in an on-call rotation is required, including occasional evening, weekend and statutory holiday coverage for major incidents.

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More about this job

Responsibilities

Lead high-priority incidents from detection through resolution, coordinating technical teams and vendors while maintaining accurate incident records and bilingual stakeholder communications. Facilitate post-incident reviews, track corrective actions, report incident trends, and support incident governance and compliance requirements.

Requirements

Requires fluent spoken and written English and French, at least three years of relevant IT operations or service management experience with major incident exposure, and working knowledge of ITIL practices. Candidates should have experience with an ITSM platform and monitoring tools, strong communication and decision-making skills, and post-secondary education in IT or a related field or equivalent experience.

Skills

Major Incident Management
Incident Triage And Prioritization
Incident Bridge Leadership
Bilingual Communication
Stakeholder Communications
IT Service Management
ITIL Practices
ServiceNow
Ivanti
Monitoring And Alerting
Root Cause Analysis
Vendor Coordination
Incident Reporting And Metrics
Regulatory Compliance
Problem Management
High-Pressure Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Major Incident Management
Incident Triage
Incident Prioritization
Incident Bridges
ITIL
ITIL 4 Foundation
ServiceNow
Ivanti
ITSM Platforms
Monitoring And Alerting Tools
Root Cause Analysis
Problem Management
Service Level Agreements
Vendor Management
Incident Metrics
KPI Reporting
Runbooks
On-Call Rotations
Escalation Matrices
PHIPA
PIPEDA
Privacy And Security
Regulated Information
Insurance
Healthcare
Bilingual English And French

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