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Added 8 mins ago
M
Food Service Manager , CSNM
Maquise
Toronto, ON · SCARBOROUGH, ON
- Full-time
Now, if you were to come on board as a Food Service Manager we’d ask you to do the following for us:
Added 8 mins ago
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Branch Supervision Administrator (Compliance), Nesbitt Burns
BMO
Montreal, QC · MCGC
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 8 mins ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Melville, SK
- Part-time
…quality nursing care to clients. He/She is responsible to the Manager of the designated…
Added 8 mins ago
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Pharm D Degree Senior
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the Manager Pharmacy Practice Support, the Pharmacist -PharmD- Degree - Senior is committed to the integration of coordinating the orientation of new pharmacy…
Added 8 mins ago
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Pharm D Degree
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Pharmacist- PharmD- Degree reports to the Manager, Pharmacy Practice Support. This position will support provincial anemia management and is committed to the…
Added 8 mins ago
H
Pharm D Degree Senior
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the Manager of Pharmacy Practice Support, the Pharmacist -PharmD- Degree - Senior is committed to the integration of coordinating the orientation of new…
Added 8 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Regina, SK
- Part-time
…care to clients. The Registered Nurse is responsible to the Manager of a designated…
Added 8 mins ago
H
Pharm D Degree
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…Health Authority. The Pharmacist- PharmD- Degree reports to the Manager. "Preference for this position will be given to HSAS members in accordance with the terms and conditions of the…
Added 8 mins ago
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Addictions Counsellor Diploma
HealthCareersInSask.ca
Prince Albert, SK
- Part-time
…under the general direction of the Family Treatment Centre Manager and clinical supervisor the primary goal will be to restore, maintain and enhance the recovery of people seeking…
Added 8 mins ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Yorkton, SK
- Part-time
…quality nursing care to clients. He/She is responsible to the Manager of the designated…
Added 8 mins ago
Marketing Specialist
Cosmetic Physician Partners
Montreal, QC
…deployment, performance reporting, and stakeholder communication. The Manager operates as the strategic lead for clinic growth by setting direction, driving accountability across internal…
Added 19 mins ago
K
Contract Logistics Human Resources Manager - 3p - 11p
Kuehne+Nagel
Montreal, QC
- Full-time
…located on Bd Albert-Hudon is looking for a new Human Resources Manager, 2nd Shift to join our Contract Logistics…
Added 19 mins ago
SA
Senior Customer Success Manager
STAN AI
Toronto, ON · North York, ON
- $100,000 to $135,000 USD / year
- Full-time
We are looking for a Senior Customer Success Manager who is obsessed with turning users into lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most…
Added 19 mins ago
SI
Senior Procurement Specialist - 2FT
Saskatchewan Indian Gaming Authority
Saskatoon, SK
- Full-time
…detailed specifications and confer with the originator and Manager of Acquisitions to eliminate ambiguities and to maximize efficiency in terms of price, delivery and technical suitability…
Added 19 mins ago
YO
Director, Big Cove YMCA Camp
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
…an approved remote location as agreed upon with the General Manager. Year-round, the Camp Director ensures all camp operations run efficiently, serves as a dedicated community partner,…
Added 19 mins ago
HM
Site Supervisor
Hire Mint
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Reporting to the Project Manager(s), the Site Supervisor oversees the construction activities taking place on a worksite and is responsible for all aspects of project management on the…
Added 19 mins ago
AI
Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Reporting to the Director, Procurement, the Strategic Sourcing Manager is responsible for leading the organization’s strategic sourcing function and developing sourcing strategies aimed at…
Added 23 mins ago
AL
District Manager Customer Installations & Onsites
Air Liquide
Hamilton, ON
- $110,000 CAD / year
- Full-time
Air Liquide is Hiring for a District Manager Customer Installations & Onsites
Added 23 mins ago
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Nurse B - Clinical Resource Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: Reporting to the Manager, the Clinical Resource Nurse (CRN) is responsible for promoting the Mission, Vision and Values of the Health Authority through the provision of…
Added 23 mins ago
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Anaesthesia Assistant Certified
HealthCareersInSask.ca
Regina, SK
- Full-time
…Anesthesiologist. This position receives direction from the Manager, Operating Room. "Preference for this position will be given to HSAS members in accordance with the terms and conditions…
Added 23 mins ago
H
Anaesthesia Assistant Certified
HealthCareersInSask.ca
Regina, SK
- Full-time
…Anesthesiologist. This position receives direction from the Manager, Operating Room. "Preference for this position will be given to HSAS members in accordance with the terms and conditions…
Added 23 mins ago
H
Anaesthesia Assistant Certified
HealthCareersInSask.ca
Regina, SK
- Full-time
…Anesthesiologist. This position receives direction from the Manager, Operating Room. "Preference for this position will be given to HSAS members in accordance with the terms and conditions…
Added 23 mins ago
A
Manager, Health & Safety
Alterra
AB · BC · CMH - British Columbia (Pacific)
- Full-time
The Manager, Health and Safety is responsible for providing strategic and operational leadership for the Alterra Experiences Division’s occupational health and safety program, ensuring the…
Added 23 mins ago
H
Software Business Development Lead
Hatch
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
…as a developer, QA, business analyst, product owner, project manager or technical account manager - so you can hold a credible first…
Added 23 mins ago
TS
Manager, Estimating
The Sutherland Group of Companies
Remote, Canada
- Full-time
- Remote
The Manager, Estimating is responsible for leading the estimating team and overseeing the preparation of accurate, competitive, and commercially sound bids across civil construction,…

Odyssey Global

Application Support Analyst

Quebec, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Locations : British Colombia, Alberta, Ontario, Quebec, or Nova Scotia.(Hybrid)

Language Requirement : Bilingual, English and French (required)

Employment Type Contract (6 Months)

Reporting to the Enterprise Incident Manager, the analyst drives high-priority incidents from detection through resolution, coordinates technical and vendor resources on bridge calls, and maintains the accuracy of incident records, communications and post-incident documentation. The role is central to restoring service quickly for employees, members, plan sponsors and providers across Canada, and to protecting the availability of systems that process regulated health and personal information. Bilingual proficiency in English and French is a requirement of this role.

KEY RESPONSIBILITIES

Triage, categorize and prioritize incidents against defined severity criteria; escalate to major incident status when business impact thresholds are met.
Lead and support major incident bridges, keeping resolver teams focused, capturing the timeline, and tracking actions to closure.
Draft and issue stakeholder Incident communications in English and French, including business updates, executive summaries and service restoration notices.
Maintain incident and problem records to audit standard, ensuring accurate impact, timeline, root cause and resolution data.
Coordinate with vendors and managed service partners to confirm response obligations and service level commitments are met.
Facilitate post-incident reviews, document root cause findings, and track corrective actions through to completion • Produce recurring incident metrics and trend reporting for IT leadership, identifying repeat failures and process gaps.
Support continuous improvement of incident processes, runbooks, on-call rotations, and escalation matrices.
Ensure incidents involving personal health information are routed to Privacy and Security in line with PHIPA, PIPEDA and internal breach response procedures.
Support Incident Management governance activities including process audits, data quality reviews, KPI reporting, SLA reviews, and compliance with regulatory, audit, and organizational requirements.

QUALIFICATIONS

Required: fluency in English and French, written and spoken, with the ability to produce incident communications and lead bridge calls in both languages. Candidates may be assessed for language proficiency as part of the selection process.
Three or more years in IT service management, service desk, network or systems operations, with direct exposure to major incident handling.
Working knowledge of ITIL service management practices; ITIL 4 Foundation certification preferred.
Hands-on experience with ServiceNow, Ivanti or a comparable ITSM platform, and familiarity with monitoring and alerting tooling.
Demonstrated ability to remain composed and drive decisions during high-pressure outages across multiple technical teams.
Strong written communication skills, with the ability to translate technical detail into clear business impact for senior stakeholders.
Post-secondary education in information technology, computer science or a related discipline, or equivalent experience.
Experience in insurance, healthcare or another regulated environment is an asset.

WORKING CONDITIONS

Hybrid work arrangement, open to candidates located anywhere in Canada. Participation in an on-call rotation is required, including occasional evening, weekend and statutory holiday coverage for major incidents.

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More about this job

Responsibilities

Lead high-priority incidents from detection through resolution, coordinating technical teams and vendors while maintaining accurate incident records and bilingual stakeholder communications. Facilitate post-incident reviews, track corrective actions, report incident trends, and support incident governance and compliance requirements.

Requirements

Requires fluent spoken and written English and French, at least three years of relevant IT operations or service management experience with major incident exposure, and working knowledge of ITIL practices. Candidates should have experience with an ITSM platform and monitoring tools, strong communication and decision-making skills, and post-secondary education in IT or a related field or equivalent experience.

Skills

Major Incident Management
Incident Triage And Prioritization
Incident Bridge Leadership
Bilingual Communication
Stakeholder Communications
IT Service Management
ITIL Practices
ServiceNow
Ivanti
Monitoring And Alerting
Root Cause Analysis
Vendor Coordination
Incident Reporting And Metrics
Regulatory Compliance
Problem Management
High-Pressure Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Major Incident Management
Incident Triage
Incident Prioritization
Incident Bridges
ITIL
ITIL 4 Foundation
ServiceNow
Ivanti
ITSM Platforms
Monitoring And Alerting Tools
Root Cause Analysis
Problem Management
Service Level Agreements
Vendor Management
Incident Metrics
KPI Reporting
Runbooks
On-Call Rotations
Escalation Matrices
PHIPA
PIPEDA
Privacy And Security
Regulated Information
Insurance
Healthcare
Bilingual English And French

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