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Added 10 mins ago
WI
Senior GIS Analyst
WSP in Canada
Terrace, BC
- Full-time
WSP Canada has an immediate opportunity for a Senior GIS Analyst to join our GeoAnalytics and Mapping team on a full-time basis. This Senior role consists of working on multi-discipline…
Added 10 mins ago
EC
Information Security Analyst
Experis Canada
Toronto, ON
- Contract
Knowledge of information security-related concepts
Added 10 mins ago
T
Bilingual Inbound Fraud Analyst - Moncton, NB - Tangerine
Tangerine
Moncton, NB
- Full-time
…bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of…
Added 10 mins ago
BP
Portfolio Data Analyst
BNP Paribas
Montreal, QC
- Full-time
Added 10 mins ago
WI
Senior GIS Analyst
WSP in Canada
Vancouver, BC
- Full-time
WSP Canada has an immediate opportunity for a Senior GIS Analyst to join our GeoAnalytics and Mapping team on a full-time basis. This Senior role consists of working on multi-discipline…
Added 13 mins ago
T
Senior Business Application Specialist
TD
Toronto, ON
- Full-time
Added 13 mins ago
Senior GIS Analyst
WSP
Vancouver, BC
WSP Canada has an immediate opportunity for a Senior GIS Analyst to join our GeoAnalytics and Mapping team on a full-time basis. This Senior role consists of working on multi-discipline…
Added 13 mins ago
TS
Telco Analyst
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Territorial Headquarters
- Full-time
College diploma or university degree in Computer Science, Information Technology, Telecommunications, or a related field; equivalent experience will also be considered.
Added 13 mins ago
I
Senior Financial Analyst
Intelcom
Montreal, QC · Service Centre (Montreal)
- Full-time
…fast, accurate, and reliable service powered by cutting-edge…
Added 13 mins ago
NG
Finance Business Systems Analyst
NFI Group Inc.
Remote, Canada
- Full-time
- Remote
We are currently hiring for two Finance Business Systems Analyst positions. Both roles partner closely with Finance, Tax, and Technology stakeholders to deliver business value through…
Added 28 mins ago
E
Analyste QA senior, SDET – Tests de paiements, d’API et d’événements / Senior QA Analyst, SDET – Payments, API & Event Testing
Expleo
Montreal, QC
- Contract
Formation: Baccalauréat en informatique, génie logiciel, technologies de l’information ou dans une discipline connexe, ou expérience pratique équivalente.
Added 28 mins ago
A
Risk Management Analyst
AECOM
Mississauga, ON
- $100,000 to $130,000 CAD / year
- Full-time
AECOM is seeking a Risk Management Analyst to support project and program risk management activities across major infrastructure and capital projects.
Added 43 mins ago
A
Program/Project Risk Analyst
AtkinsRéalis
Toronto, ON · Montreal, QC
- Full-time
Ability to analyze cost information (typically in Excel) to classify project costs (client, design, contractor) and extract contingencies.
Added 58 mins ago
A
Instructor Senior Analyst
Accenture
Toronto, ON
- Full-time
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology…
Added 58 mins ago
M
IT Helpdesk Analyst
Medcan
Toronto, ON
- Full-time
· A post-secondary education in Information Technology or equivalent
Added 58 mins ago
C
HR Technology Senior Analyst
CAE
Montreal, QC
- Full-time
As a member of the Global HR Technology team, the HR Technology Senior Analyst acts as a key partner between HR functions and technology. The role focuses on understanding business needs,…
Added 58 mins ago
AG
Analyst, Advisory (Real Estate)
Altus Group
Toronto, ON
- Full-time
Altus Group Ltd is currently looking for a Real Estate Advisory Analyst to join our Investment Management Services team based out of Toronto. In this position, you will gain knowledge and…
Added 1 hour ago
S
Senior Business Analyst, PHIS
Sanya’k̓ula
Vancouver, BC
- Full-time
…aspects of this position. Reporting to the Manager, Public Health Information Systems, the Senior Business Analyst is responsible for providing leadership in Business Process Reengineering…
Added 1 hour ago
A
Technology Change Control Analyst
Aviso
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
We're looking to fill an opening for a Technology Change Control Analyst to join our Technology Ops & Support Partners team.
Added 1 hour ago
NB
LoanIQ Chief Functional Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career as a LoanIQ Chief Functional Analyst in the Global Corporate Investment Banking team means playing a key role in National Bank's technological transformation, optimizing and…
Added 1 hour ago
FI
IT Business Analyst
FP Inc.
Toronto, ON
- $50 to $62 CAD / hour
- Contract
5+ years of experience as an IT Business Analyst in complex delivery environments
Added 1 hour ago
M
Business System Analyst
MethodHub
Vancouver, BC
- Contract
Role: Senior Business Systems Analyst (BSA) – Infrastructure & Developer Platform
Added 1 hour ago
OG
L2 Technical Analyst
Odyssey Global
Windsor, ON
- Contract
Job Title: L2 Technical Analyst – Workplace Technology & DEX
Added 1 hour ago
OG
L3 Technical Analyst
Odyssey Global
Montreal, QC
- Contract
Post-secondary education in Information Technology, Computer Science, Systems Administration, or a related field, or equivalent work experience.
Added 1 hour ago
Bilingual Inbound Fraud Analyst - Moncton, NB - Tangerine
Scotiabank
Moncton, NB
…bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of…

Odyssey Global

Application Support Analyst

Quebec, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Locations : British Colombia, Alberta, Ontario, Quebec, or Nova Scotia.(Hybrid)

Language Requirement : Bilingual, English and French (required)

Employment Type Contract (6 Months)

Reporting to the Enterprise Incident Manager, the analyst drives high-priority incidents from detection through resolution, coordinates technical and vendor resources on bridge calls, and maintains the accuracy of incident records, communications and post-incident documentation. The role is central to restoring service quickly for employees, members, plan sponsors and providers across Canada, and to protecting the availability of systems that process regulated health and personal information. Bilingual proficiency in English and French is a requirement of this role.

KEY RESPONSIBILITIES

Triage, categorize and prioritize incidents against defined severity criteria; escalate to major incident status when business impact thresholds are met.
Lead and support major incident bridges, keeping resolver teams focused, capturing the timeline, and tracking actions to closure.
Draft and issue stakeholder Incident communications in English and French, including business updates, executive summaries and service restoration notices.
Maintain incident and problem records to audit standard, ensuring accurate impact, timeline, root cause and resolution data.
Coordinate with vendors and managed service partners to confirm response obligations and service level commitments are met.
Facilitate post-incident reviews, document root cause findings, and track corrective actions through to completion • Produce recurring incident metrics and trend reporting for IT leadership, identifying repeat failures and process gaps.
Support continuous improvement of incident processes, runbooks, on-call rotations, and escalation matrices.
Ensure incidents involving personal health information are routed to Privacy and Security in line with PHIPA, PIPEDA and internal breach response procedures.
Support Incident Management governance activities including process audits, data quality reviews, KPI reporting, SLA reviews, and compliance with regulatory, audit, and organizational requirements.

QUALIFICATIONS

Required: fluency in English and French, written and spoken, with the ability to produce incident communications and lead bridge calls in both languages. Candidates may be assessed for language proficiency as part of the selection process.
Three or more years in IT service management, service desk, network or systems operations, with direct exposure to major incident handling.
Working knowledge of ITIL service management practices; ITIL 4 Foundation certification preferred.
Hands-on experience with ServiceNow, Ivanti or a comparable ITSM platform, and familiarity with monitoring and alerting tooling.
Demonstrated ability to remain composed and drive decisions during high-pressure outages across multiple technical teams.
Strong written communication skills, with the ability to translate technical detail into clear business impact for senior stakeholders.
Post-secondary education in information technology, computer science or a related discipline, or equivalent experience.
Experience in insurance, healthcare or another regulated environment is an asset.

WORKING CONDITIONS

Hybrid work arrangement, open to candidates located anywhere in Canada. Participation in an on-call rotation is required, including occasional evening, weekend and statutory holiday coverage for major incidents.

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More about this job

Responsibilities

Lead high-priority incidents from detection through resolution, coordinating technical teams and vendors while maintaining accurate incident records and bilingual stakeholder communications. Facilitate post-incident reviews, track corrective actions, report incident trends, and support incident governance and compliance requirements.

Requirements

Requires fluent spoken and written English and French, at least three years of relevant IT operations or service management experience with major incident exposure, and working knowledge of ITIL practices. Candidates should have experience with an ITSM platform and monitoring tools, strong communication and decision-making skills, and post-secondary education in IT or a related field or equivalent experience.

Skills

Major Incident Management
Incident Triage And Prioritization
Incident Bridge Leadership
Bilingual Communication
Stakeholder Communications
IT Service Management
ITIL Practices
ServiceNow
Ivanti
Monitoring And Alerting
Root Cause Analysis
Vendor Coordination
Incident Reporting And Metrics
Regulatory Compliance
Problem Management
High-Pressure Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Major Incident Management
Incident Triage
Incident Prioritization
Incident Bridges
ITIL
ITIL 4 Foundation
ServiceNow
Ivanti
ITSM Platforms
Monitoring And Alerting Tools
Root Cause Analysis
Problem Management
Service Level Agreements
Vendor Management
Incident Metrics
KPI Reporting
Runbooks
On-Call Rotations
Escalation Matrices
PHIPA
PIPEDA
Privacy And Security
Regulated Information
Insurance
Healthcare
Bilingual English And French

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