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Added 10 mins ago
DG
Estimator
Deveraux Group of Companies
Calgary, AB
- Full-time
…project’s lifecycle, from conception to construction to long-term operations. This structure encourages collaboration across all departments and gives our team the chance to contribute…
Added 10 mins ago
T
Intraday Analyst - Moncton, NB - Tangerine (18-month contract)
Tangerine
Moncton, NB
- Contract
As an Intraday Analyst, you will help keep our Contact Centre operations running smoothly by monitoring staffing, call volumes and service levels in real time. Reporting directly to the…
Added 10 mins ago
AP
Property Administrator (User Experience Partner)
Allied Properties REIT
Montreal, QC
- Full-time
Reporting to the Manager, Portfolio Operations, you will collaborate across our organization to address both the planned and unplanned operational needs of our users.
Added 10 mins ago
TS
Human Resources Analyst (Learning & Development) (12-month contract)
T&T Supermarket
Richmond, BC
- $44,000 to $55,000 CAD / year
- Contract
Reporting to the Manager, Learning and Development, this position is responsible for providing comprehensive administrative and operational support across Human Resources functions, with a…
Added 10 mins ago
CF
Manager, Venues & Client Experience
Cambridge Forums Inc.
Toronto, ON
- Full-time
Manager, Venues & Client Experience - Cambridge Executive Connections, Inc. (CEC)
Added 13 mins ago
MU
Administrative Manager
McGill University
ON
- Full-time
Reporting to the Associate Director Administration, the Administrative Manager is responsible for planning, developing and implementing business processes related to finance, human…
Added 13 mins ago
Chief Information Officer
CityofOttawa
Ottawa, ON
…the City's information technology function in support of City operations, corporate priorities and the delivery of municipal programs and…
Added 13 mins ago
FT
Accounting Specialist (2 positions)
Fanshawe Toronto@ILAC
London, ON
- Full-time
Under the direction of the Manager, Finance Operations, the incumbent serves as a technical accounting resource responsible for payment settlement, accounts payable and receivable…
Added 13 mins ago
NC
JR Municipal Technologist or SR Municipal Technologist (PFT)(CUPE 56.26) repost
Norfolk County
Remote, Canada
- Full-time
- Remote
Administer and provide effective project and contract management on various capital projects, under the supervision of the Project Manager
Added 28 mins ago
Pharmacist
Bayshore
Markham, ON
Under the supervision of the pharmacy manager and/or pharmacy supervisor, performs all duties necessary to provide for the efficient daily clinical operation of the pharmacy, providing…
Added 28 mins ago
Program Manager, Ontario South
Tim Hortons Foundation Camps
ON
This role delivers programs and supervises team members in the classroom, community, and at camp. The Program Manager, Ontario South reports into the Senior Manger, Ontario South and will…
Added 41 mins ago
R&
Program Manager - Non-IT III
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 41 mins ago
AA
Auto Body Repair Planner/Production Manager (Bedford)
Assured Automotive
Bedford, NS
- Full-time
The Collision Repair Planner/Production Manager serves as a central figure in the restoration process, coordinating safe and efficient vehicle repairs to pre-accident status. This role…
Added 41 mins ago
OP
Sr Mgr, SMR Development
Ontario Power Generation
Oshawa, ON
- Full-time
…technical, commercial, legal, and executive stakeholders, the Client Manager will contribute to business development initiatives, overall growth strategy, contract negotiations, and…
Added 41 mins ago
S(
Gestionnaire immobilier Westwalk DDO / Property Manager Westwalk DDO
Scalia (Les Propriétés)
Montreal, QC
- Full-time
Reporting to the Portfolio Manager, the Property Manager is accountable for the day-to-day operational performance and tenant experience of Westwalk DDO, a mixed-use residential and…
Added 41 mins ago
RC
Accounting Manager
Regent Christian Academy
Surrey, BC
- $90,000 to $100,000 CAD / year
- Contract
Overview: As part of a faith-based organization, we value integrity, stewardship, and service in our financial operations. This role contributes to our mission by supporting financial…
Added 43 mins ago
LP
Gestionnaire immobilier Westwalk DDO - Property Manager Westwalk DDO
Les Propriétés Scalia Inc.
Montreal, QC
- Full-time
Diriger les opérations quotidiennes de Westwalk DDO et de l'équipe sur place, incluant l'entretien, la sécurité, le personnel d'entretien ménager et les entrepreneurs externes.
Added 43 mins ago
B
Administration Assistant, BMO Nesbitt Burns
BMO
Edmonton, AB · Enbridge
- Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 43 mins ago
B
Manager, Mutual Fund Governance
BMO
Toronto, ON · Montreal, QC · BMOPLACE
- Full-time
…support oversight and decision-making. Processes may relate to operations, service, sales, supervision, and other dealer…
Added 43 mins ago
S
Retail Key Holder
Skechers
Surrey, BC
- Part-time
…an essential Retail Leadership Role, contributing to store operations and mentoring your team to deliver exceptional customer service. In this entry-level management role, you’ll oversee…
Added 58 mins ago
WP
World Junior Hockey - Entertainment Agent
Westerner Park
Red Deer, AB
- Temporary
Under the direction of the Tickets Alberta Manager, the Entertainment Agent is responsible for the following:
Added 58 mins ago
WP
World Junior Hockey - Concession Attendant
Westerner Park
Red Deer, AB
- Temporary
Reporting to the Assistant Manager, Food & Beverage Operations, the Concession Attendant supports daily concession operations, maintains high service standards, and contributes to positive…
Added 58 mins ago
WP
World Junior Hockey - Cash Office Clerk
Westerner Park
Red Deer, AB
- Temporary
The Cash Office Clerk is responsible for providing day-to-day support for the Cash Office and related event operations at Westerner Park. The role counts and verifies cashouts, prepares…
Added 58 mins ago
UI
Client Relationship Manager
Util-Assist Inc.
Toronto, ON · Newmarket, ON
- Full-time
We are seeking a skilled Client Relationship Manager to join our growing Business Development team! The Client Relationship Manager plays a crucial role in building and maintaining…
Added 58 mins ago
A
Reliability Planning Analyst (RPA)
Amentum
Toronto, ON · Markham, ON
- Full-time
Coordinates with Site Maintenance Manager and Operations to schedule workforce and resources for workforce and cost optimization.

Odyssey Global

Application Support Analyst

Quebec, QC, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Locations : British Colombia, Alberta, Ontario, Quebec, or Nova Scotia.(Hybrid)

Language Requirement : Bilingual, English and French (required)

Employment Type Contract (6 Months)

Reporting to the Enterprise Incident Manager, the analyst drives high-priority incidents from detection through resolution, coordinates technical and vendor resources on bridge calls, and maintains the accuracy of incident records, communications and post-incident documentation. The role is central to restoring service quickly for employees, members, plan sponsors and providers across Canada, and to protecting the availability of systems that process regulated health and personal information. Bilingual proficiency in English and French is a requirement of this role.

KEY RESPONSIBILITIES

Triage, categorize and prioritize incidents against defined severity criteria; escalate to major incident status when business impact thresholds are met.
Lead and support major incident bridges, keeping resolver teams focused, capturing the timeline, and tracking actions to closure.
Draft and issue stakeholder Incident communications in English and French, including business updates, executive summaries and service restoration notices.
Maintain incident and problem records to audit standard, ensuring accurate impact, timeline, root cause and resolution data.
Coordinate with vendors and managed service partners to confirm response obligations and service level commitments are met.
Facilitate post-incident reviews, document root cause findings, and track corrective actions through to completion • Produce recurring incident metrics and trend reporting for IT leadership, identifying repeat failures and process gaps.
Support continuous improvement of incident processes, runbooks, on-call rotations, and escalation matrices.
Ensure incidents involving personal health information are routed to Privacy and Security in line with PHIPA, PIPEDA and internal breach response procedures.
Support Incident Management governance activities including process audits, data quality reviews, KPI reporting, SLA reviews, and compliance with regulatory, audit, and organizational requirements.

QUALIFICATIONS

Required: fluency in English and French, written and spoken, with the ability to produce incident communications and lead bridge calls in both languages. Candidates may be assessed for language proficiency as part of the selection process.
Three or more years in IT service management, service desk, network or systems operations, with direct exposure to major incident handling.
Working knowledge of ITIL service management practices; ITIL 4 Foundation certification preferred.
Hands-on experience with ServiceNow, Ivanti or a comparable ITSM platform, and familiarity with monitoring and alerting tooling.
Demonstrated ability to remain composed and drive decisions during high-pressure outages across multiple technical teams.
Strong written communication skills, with the ability to translate technical detail into clear business impact for senior stakeholders.
Post-secondary education in information technology, computer science or a related discipline, or equivalent experience.
Experience in insurance, healthcare or another regulated environment is an asset.

WORKING CONDITIONS

Hybrid work arrangement, open to candidates located anywhere in Canada. Participation in an on-call rotation is required, including occasional evening, weekend and statutory holiday coverage for major incidents.

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More about this job

Responsibilities

Lead high-priority incidents from detection through resolution, coordinating technical teams and vendors while maintaining accurate incident records and bilingual stakeholder communications. Facilitate post-incident reviews, track corrective actions, report incident trends, and support incident governance and compliance requirements.

Requirements

Requires fluent spoken and written English and French, at least three years of relevant IT operations or service management experience with major incident exposure, and working knowledge of ITIL practices. Candidates should have experience with an ITSM platform and monitoring tools, strong communication and decision-making skills, and post-secondary education in IT or a related field or equivalent experience.

Skills

Major Incident Management
Incident Triage And Prioritization
Incident Bridge Leadership
Bilingual Communication
Stakeholder Communications
IT Service Management
ITIL Practices
ServiceNow
Ivanti
Monitoring And Alerting
Root Cause Analysis
Vendor Coordination
Incident Reporting And Metrics
Regulatory Compliance
Problem Management
High-Pressure Decision-Making

Visa sponsorship

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Keywords

IT Service Management
Major Incident Management
Incident Triage
Incident Prioritization
Incident Bridges
ITIL
ITIL 4 Foundation
ServiceNow
Ivanti
ITSM Platforms
Monitoring And Alerting Tools
Root Cause Analysis
Problem Management
Service Level Agreements
Vendor Management
Incident Metrics
KPI Reporting
Runbooks
On-Call Rotations
Escalation Matrices
PHIPA
PIPEDA
Privacy And Security
Regulated Information
Insurance
Healthcare
Bilingual English And French

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