Find work in Canada.

344,803 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 6 mins ago
Lead, Document Control, Pacific Link (Contract)
Trans Mountain
Calgary, AB
Post-secondary education in Information Management, Records Management, Business Administration, Engineering Technology or a related field; an equivalent combination of education and…
Added 6 mins ago
GS
Customer Service Representative
Gateway Services Inc
Mount Uniacke, NS
- $22 to $24 CAD / hour
- Full-time
Comfortable using mobile technology and CRM systems
Added 6 mins ago
Quality Control Technician - 12 month-term
BWXT
Ottawa, ON
…of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are passionate about making a…
Added 20 mins ago
RL
Lead, Manufacturing Engineer
Rocket Lab
Toronto, ON
- Full-time
At Rocket Lab, we’re not just launching rockets - we're building the future of space. Our Space Systems team builds everything from complete spacecraft and precision payloads to the…
Added 20 mins ago
CN
Director, Governance and Controls
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Ensuring programs and initiatives support CNL contractual commitments and business objectives.
Added 20 mins ago
C
Senior Cloud / AI Developer - Train Control , OT
CN
Quebec, QC
- Full-time
…telecom, Industrial IoT, software development, application, and technology solutions, systems and services. The role ensures that all business requirements are met by team members and…
Added 21 mins ago
Applications Engineering Manager, Nuclear
ATS Automation
Cambridge, ON
The Manager, Nuclear Applications Engineering provides strategic and operational leadership for the Nuclear Applications Engineering function. The role is responsible for the quality,…
Added 21 mins ago
Lead Software Developer
Geotab
Toronto, ON · Oakville, ON · Waterloo, ON
…written communication skills to document complex technical systems. In addition, the successful candidate will have expert technical competence in design and architecture, exceptional…
Added 21 mins ago
MT
Legal Research Specialist
McCarthy Tétrault LLP
Toronto, ON
- Full-time
Guiding researchers with search strategies, and choosing and using online and print information resources and technology for maximal benefits.
Added 21 mins ago
TC
Senior Advisor, Operational Risk and Resiliency - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
Develops, leads and maintains business continuity plan tabletop and disaster recovery strategies for restoring critical business systems.
Added 34 mins ago
AI
Global Manager, Mechanical Design Manufacturing Solutions
ATS Industrial Automation
Cambridge, ON
- Full-time
Based on business goals and annual growth, establish resource requirements skills and organizational needs that will sustain adequate capacity and leadership within the department.
Added 34 mins ago
Q
Project Manager
Querentia
Vancouver, BC
- Contract
Undergraduate degree in Business Administration, Science, Information Technology, Engineering, or a related field. Relevant professional qualifications in accounting, finance, or management…
Added 34 mins ago
FC
Supervisor, Business Accounting
Federated Co-operatives Limited
Saskatoon, SK
- Full-time
…professional services, including marketing, market research, information technology, human resources, accounting, risk management and business…
Added 34 mins ago
TP
Executive Assistant Office Manager
TDS Personnel
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
Maintain organized electronic and physical filing systems to ensure efficient retrieval of information.
Added 34 mins ago
I
Strategic Planning & Process Redesign Manager - 12‑month contract
Indigo
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
A passion for solving complex business problems through disciplined systems thinking, intellectual curiosity, and sound business acumen.
Added 34 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 34 mins ago
NC
JR Municipal Technologist or SR Municipal Technologist (PFT)(CUPE 56.26) repost
Norfolk County
ON · Simcoe, ON
- Full-time
…and provide technical insights that improve transportation systems, safety, and overall community…
Added 34 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 36 mins ago
E
Finance Manager
Engaged
Tofino, BC
- $69,000 to $78,000 CAD / year
- Full-time
…interconnectedness of community, lands, and governance, the Finance Manager helps ensure financial systems and services support long-term sustainability, accountability, and community…
Added 51 mins ago
B
Lifecycle Optimization Manager
BGIS
Markham, ON
- Full-time
Maintain accurate and auditable energy, emissions, waste, and sustainability information for internal reporting, client reporting, target tracking, and business planning.
Added 1 hour ago
TC
Administrative Assistant (By-law Enforcement)
The City of Belleville
Belleville, ON
- Full-time
…Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada’s oldest co-ed boarding independent private school. The historic downtown…
Added 1 hour ago
BP
IT Risk & Control Assurance Project Manager
BNP Paribas
Montreal, QC
- Full-time
Minimum of five (5) years recent experience in Information Technology audit or IT/Cyber Risk & Control/GRC
Added 1 hour ago
T
Senior IT Data Specialist
TD
Toronto, ON
- Full-time
Promote consistent adoption of Enterprise customer master across Canada, partnering with Data Owners, Business, Technology, Governance, Risk, Operations, source systems, and downstream…
Added 1 hour ago
T
Intern/ Co-op Winter 2027
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
C
Advisor, Procurement Governance and Systems
Cogeco
Montreal, QC
- Full-time
Bachelor’s Degree or College Diploma in Supply Chain Management, Business Administration, Operations Management, Data Analytics, Management Information Systems (MIS), or Engineering. Supply…

Odyssey Global

Application Support Analyst

Quebec, QC, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Locations : British Colombia, Alberta, Ontario, Quebec, or Nova Scotia.(Hybrid)

Language Requirement : Bilingual, English and French (required)

Employment Type Contract (6 Months)

Reporting to the Enterprise Incident Manager, the analyst drives high-priority incidents from detection through resolution, coordinates technical and vendor resources on bridge calls, and maintains the accuracy of incident records, communications and post-incident documentation. The role is central to restoring service quickly for employees, members, plan sponsors and providers across Canada, and to protecting the availability of systems that process regulated health and personal information. Bilingual proficiency in English and French is a requirement of this role.

KEY RESPONSIBILITIES

Triage, categorize and prioritize incidents against defined severity criteria; escalate to major incident status when business impact thresholds are met.
Lead and support major incident bridges, keeping resolver teams focused, capturing the timeline, and tracking actions to closure.
Draft and issue stakeholder Incident communications in English and French, including business updates, executive summaries and service restoration notices.
Maintain incident and problem records to audit standard, ensuring accurate impact, timeline, root cause and resolution data.
Coordinate with vendors and managed service partners to confirm response obligations and service level commitments are met.
Facilitate post-incident reviews, document root cause findings, and track corrective actions through to completion • Produce recurring incident metrics and trend reporting for IT leadership, identifying repeat failures and process gaps.
Support continuous improvement of incident processes, runbooks, on-call rotations, and escalation matrices.
Ensure incidents involving personal health information are routed to Privacy and Security in line with PHIPA, PIPEDA and internal breach response procedures.
Support Incident Management governance activities including process audits, data quality reviews, KPI reporting, SLA reviews, and compliance with regulatory, audit, and organizational requirements.

QUALIFICATIONS

Required: fluency in English and French, written and spoken, with the ability to produce incident communications and lead bridge calls in both languages. Candidates may be assessed for language proficiency as part of the selection process.
Three or more years in IT service management, service desk, network or systems operations, with direct exposure to major incident handling.
Working knowledge of ITIL service management practices; ITIL 4 Foundation certification preferred.
Hands-on experience with ServiceNow, Ivanti or a comparable ITSM platform, and familiarity with monitoring and alerting tooling.
Demonstrated ability to remain composed and drive decisions during high-pressure outages across multiple technical teams.
Strong written communication skills, with the ability to translate technical detail into clear business impact for senior stakeholders.
Post-secondary education in information technology, computer science or a related discipline, or equivalent experience.
Experience in insurance, healthcare or another regulated environment is an asset.

WORKING CONDITIONS

Hybrid work arrangement, open to candidates located anywhere in Canada. Participation in an on-call rotation is required, including occasional evening, weekend and statutory holiday coverage for major incidents.

Apply About employer

More about this job

Responsibilities

Lead high-priority incidents from detection through resolution, coordinating technical teams and vendors while maintaining accurate incident records and bilingual stakeholder communications. Facilitate post-incident reviews, track corrective actions, report incident trends, and support incident governance and compliance requirements.

Requirements

Requires fluent spoken and written English and French, at least three years of relevant IT operations or service management experience with major incident exposure, and working knowledge of ITIL practices. Candidates should have experience with an ITSM platform and monitoring tools, strong communication and decision-making skills, and post-secondary education in IT or a related field or equivalent experience.

Skills

Major Incident Management
Incident Triage And Prioritization
Incident Bridge Leadership
Bilingual Communication
Stakeholder Communications
IT Service Management
ITIL Practices
ServiceNow
Ivanti
Monitoring And Alerting
Root Cause Analysis
Vendor Coordination
Incident Reporting And Metrics
Regulatory Compliance
Problem Management
High-Pressure Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Major Incident Management
Incident Triage
Incident Prioritization
Incident Bridges
ITIL
ITIL 4 Foundation
ServiceNow
Ivanti
ITSM Platforms
Monitoring And Alerting Tools
Root Cause Analysis
Problem Management
Service Level Agreements
Vendor Management
Incident Metrics
KPI Reporting
Runbooks
On-Call Rotations
Escalation Matrices
PHIPA
PIPEDA
Privacy And Security
Regulated Information
Insurance
Healthcare
Bilingual English And French

Report this job