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Added 4 mins ago
HH
Clerk Typist 4
Hamilton Health Sciences
Hamilton, ON
- Full-time
As a member of the healthcare team, the Clerk Typist 4 provides support to the Juravinski Cancer Centre (JCC) patients, families, and members of the healthcare team. Reporting to the JCC…
Added 4 mins ago
Senior Technology Auditor
Rogers Communications
Brampton, ON
…cybersecurity, artificial intelligence (AI), data management, IT operations, and business process…
Added 4 mins ago
JF
Spécialiste en Acquisition de Talents Bilingue / Bilingual Talent Acquisition Specialist
JG fruits et légumes
Chambly, QC · J.G. Rive-Sud & Legumes Inc-Québec-JGL
- Full-time
…a pivotal role in identifying and attracting top talent to support our organization's growth and…
Added 4 mins ago
通
Key Account Manager - Grocery
通用磨坊股份有限公司
Mississauga, ON · Toronto, ON
- Full-time
As Key Account Manager, you’ll help lead Pet’s Canadian grocery business, with primary responsibility for the Loblaws relationship and additional responsibility for Metro banners. You’ll…
Added 4 mins ago
OH
Payroll Manager
Ontario Hyundai
Novus Automotive
- Full-time
Reporting to the CFO, the Payroll Manager is responsible for managing full-cycle Canadian payroll and will work collaboratively with the existing Payroll Manager to support the day-to-day…
Added 4 mins ago
EG
Design Manager, Ductbank Package
Egis Group
Toronto, ON
- $125,000 to $175,000 CAD / year
- Full-time
In the role as Design Manager, Ductbank Package, you will be responsible for managing the complex design coordination required for the Ductbank Package. This role is accountable for the…
Added 5 mins ago
T
Business Development Manager (BDM)
Trylon
Elmira, ON
- $70,000 to $120,000 CAD / year
- Full-time
- On-site
Added 14 mins ago
M
Product Manager
Morningstar
Toronto, ON
- Full-time
Define business requirements: Partner with product teams, research, operations, and client support to clarify user needs, assess business impact, and establish scope and success criteria.
Added 14 mins ago
M
Gestionnaire, Approvisionnement stratégique / Manager, Strategic Procurement
Marconi
Montreal, QC
- Full-time
Relevant du Directeur des opérations, le Gestionnaire, Approvisionnement stratégique est responsable de l'élaboration et de la mise en œuvre des stratégies d'approvisionnement, d'achats, de…
Added 14 mins ago
AH
Integrated Commercial Marketing Coordinator
Argonauts Holdings Limited Partnership
Toronto, ON · Scotiabank Arena
- Full-time
Working under the Integrated Commercial Marketing Manager, you will support campaigns and programs across marketing, ticketing, retail, partnerships, audience development and fan…
Added 14 mins ago
PS
Senior Estimator
Primoris Services Corporation
Acheson, AB · Edmonton, AB · PSC Canada Corporate Office
- Full-time
Support execution planning and handover. Contribute to Construction Execution Plans, path of construction, workface planning, and constructability reviews with operations and field…
Added 14 mins ago
PS
Superintendent - SAGD
Primoris Services Corporation
Acheson, AB · Calgary, AB · Edmonton, AB · Fort McMurray, AB · PSC Canada Corporate Office
- Full-time
…execution plan, schedule and budget set by the Construction Manager, in accordance with company and client policies, procedures, codes, goals and objectives. The SAGD Superintendent reports…
Added 14 mins ago
UM
Project Engineer Senior I
Ultra Maritime
Dartmouth, NS
- Full-time
…unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are…
Added 14 mins ago
UM
Senior Manager, Test Engineering
Ultra Maritime
Dartmouth, NS
- Full-time
The Senior Manager, Test Engineering is responsible for leading the Test Engineering organization and developing the strategic vision for product testing across the business. This role…
Added 14 mins ago
UM
Graduate Systems Engineer
Ultra Maritime
Dartmouth, NS
- Full-time
…unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are…
Added 14 mins ago
UM
Senior Software Tester
Ultra Maritime
Dartmouth, NS
- Full-time
…unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are…
Added 17 mins ago
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PT - Inlet Recovery Home - Residence Worker
Connective
Port Alberni, BC
- Internship
The program provides 24/7 staffing support to individuals, including case management and individualized recovery planning, peer support, life skills development, connection to employment…
Added 17 mins ago
GD
DYNAMITE - Team Leader PT - Southgate Centre
Groupe Dynamite
Edmonton, AB
- Full-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 17 mins ago
S
Chief Housekeeper
Silversea
Canada
- Contract
13. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills,…
Added 17 mins ago
J
Major Account Manager
JobsMedia.io
Mascouche, QC
- Full-time
We are seeking an experienced Key Account Manager for a large company in the industrial sector. This individual will assume strategic responsibility for a portfolio of key accounts, with a…
Added 17 mins ago
GD
DYNAMITE - Seasonal Sales Associate - Vaughan Mills
Groupe Dynamite
Vaughan, ON
- Temporary
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 17 mins ago
J
Store manager - retail
JobsMedia.io
Ajax, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 22 mins ago
Supervisor
Advanced Education and Training
Winnipeg, MB
Reporting to the Manager of Operations, the Supervisor is responsible for employee supervision, training, onboarding, and scheduling. The position oversees daily program operations to…
Added 29 mins ago
SJ
Retail Shift Supervisor - Convenience
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
The Retail Shift Supervisor reports directly to the Retail Site Manager and is responsible for maintaining store operations performing daily functions/tasks and provide exemplary customer…
Added 29 mins ago
SJ
Administartive Support 09
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
Reporting to the Office Operations Manager and assigned laboratory manager/professional staff this position supports a variety of activities within the Hamilton Regional Laboratory Medicine…

Odyssey Global

Application Support Analyst

Quebec, QC, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Locations : British Colombia, Alberta, Ontario, Quebec, or Nova Scotia.(Hybrid)

Language Requirement : Bilingual, English and French (required)

Employment Type Contract (6 Months)

Reporting to the Enterprise Incident Manager, the analyst drives high-priority incidents from detection through resolution, coordinates technical and vendor resources on bridge calls, and maintains the accuracy of incident records, communications and post-incident documentation. The role is central to restoring service quickly for employees, members, plan sponsors and providers across Canada, and to protecting the availability of systems that process regulated health and personal information. Bilingual proficiency in English and French is a requirement of this role.

KEY RESPONSIBILITIES

Triage, categorize and prioritize incidents against defined severity criteria; escalate to major incident status when business impact thresholds are met.
Lead and support major incident bridges, keeping resolver teams focused, capturing the timeline, and tracking actions to closure.
Draft and issue stakeholder Incident communications in English and French, including business updates, executive summaries and service restoration notices.
Maintain incident and problem records to audit standard, ensuring accurate impact, timeline, root cause and resolution data.
Coordinate with vendors and managed service partners to confirm response obligations and service level commitments are met.
Facilitate post-incident reviews, document root cause findings, and track corrective actions through to completion • Produce recurring incident metrics and trend reporting for IT leadership, identifying repeat failures and process gaps.
Support continuous improvement of incident processes, runbooks, on-call rotations, and escalation matrices.
Ensure incidents involving personal health information are routed to Privacy and Security in line with PHIPA, PIPEDA and internal breach response procedures.
Support Incident Management governance activities including process audits, data quality reviews, KPI reporting, SLA reviews, and compliance with regulatory, audit, and organizational requirements.

QUALIFICATIONS

Required: fluency in English and French, written and spoken, with the ability to produce incident communications and lead bridge calls in both languages. Candidates may be assessed for language proficiency as part of the selection process.
Three or more years in IT service management, service desk, network or systems operations, with direct exposure to major incident handling.
Working knowledge of ITIL service management practices; ITIL 4 Foundation certification preferred.
Hands-on experience with ServiceNow, Ivanti or a comparable ITSM platform, and familiarity with monitoring and alerting tooling.
Demonstrated ability to remain composed and drive decisions during high-pressure outages across multiple technical teams.
Strong written communication skills, with the ability to translate technical detail into clear business impact for senior stakeholders.
Post-secondary education in information technology, computer science or a related discipline, or equivalent experience.
Experience in insurance, healthcare or another regulated environment is an asset.

WORKING CONDITIONS

Hybrid work arrangement, open to candidates located anywhere in Canada. Participation in an on-call rotation is required, including occasional evening, weekend and statutory holiday coverage for major incidents.

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More about this job

Responsibilities

Lead high-priority incidents from detection through resolution, coordinating technical teams and vendors while maintaining accurate incident records and bilingual stakeholder communications. Facilitate post-incident reviews, track corrective actions, report incident trends, and support incident governance and compliance requirements.

Requirements

Requires fluent spoken and written English and French, at least three years of relevant IT operations or service management experience with major incident exposure, and working knowledge of ITIL practices. Candidates should have experience with an ITSM platform and monitoring tools, strong communication and decision-making skills, and post-secondary education in IT or a related field or equivalent experience.

Skills

Major Incident Management
Incident Triage And Prioritization
Incident Bridge Leadership
Bilingual Communication
Stakeholder Communications
IT Service Management
ITIL Practices
ServiceNow
Ivanti
Monitoring And Alerting
Root Cause Analysis
Vendor Coordination
Incident Reporting And Metrics
Regulatory Compliance
Problem Management
High-Pressure Decision-Making

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Major Incident Management
Incident Triage
Incident Prioritization
Incident Bridges
ITIL
ITIL 4 Foundation
ServiceNow
Ivanti
ITSM Platforms
Monitoring And Alerting Tools
Root Cause Analysis
Problem Management
Service Level Agreements
Vendor Management
Incident Metrics
KPI Reporting
Runbooks
On-Call Rotations
Escalation Matrices
PHIPA
PIPEDA
Privacy And Security
Regulated Information
Insurance
Healthcare
Bilingual English And French

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